After our experience at Samsonite this weekend, I had to update my review. We returned this weekend after we found out they were closed on Tuesdays & Wednesdays (when we drove out there on a Wednesday).
I called beforehand to double-check that they would be open, and the person who answered the phone was very helpful. We were bringing back a suitcase that broke after only 2-3 uses and was recently purchased at a different location. When we arrived, the manager greeted us, was very friendly and professional, and quickly resolved our issue.
One thing I LOVED about this store was that they had signs all over reminding everyone to wear masks PROPERLY. After seeing so many people that busy Saturday with either no mask or masks below their noses walking around outside in the outlet, their attention to the safety of their customers was very nice to see. They even had signs on bright paper clearly stating that noses must be covered with masks - THANK YOU! I wish the rest of the stores and the outlet itself would post similar signs and ensure that all customers were wearing masks, and wearing them properly. This store also had hand sanitizer available for customers. Thank you, Samsonite! read more