I purchased a travel bag in late December 2021. While completing my transaction I specifically asked about returns and was assured I could get full return. Today, December 28th I returned to the store to return my item as it wasn't exactly what my wife wanted. The very nice lady at the counter informed us we could only get an instore return receipt. This was NOT my understanding when I purchased this bag. The lady working in the store told me "this is the only time of the year I don't like working here". Apparently this store has a history of pulling this trick on customers. We asked to talk with the owner but were told "they are on vacation this week" Isn't that convenient this week after Christmas?
My name is Jim White and I can be reached at 618-263-8499 should the owner of this store have the character to call me and make this right.
Note: I support the idea of keeping our small business in operation but you never have this problem with Amazon. read more