I went to my dentist at Cedar Hill Dental on December 8, 2020 for my teeth cleaning. When the hygienist had finished the Dentist (Carano) came in to do his exam. He explained that I had 4 "cavities" that would need to be fixed. All four were front teeth. Since I had no pain or discomfort I asked how soon it should be done. He recommended at least one or two should be done pretty quickly. Due to my fear of the dentist and needles, I wanted to do all four at the same time. went in on 12-29-20 for my dental procedure. A few weeks later I was having some discomfort that would come and go. I just thought I was adjusting to what the dentist had done. The pain finally got so bad that I called the dentist on 2- 6-21 around 5:30 PM. The first call someone answered "hello". I hung up thinking I had the wrong number. I called a second time and the person answered again. I asked if this was the dentist office. She said yes. I explained what was going on and I needed an afterhours emergency number. She told me they didn't have one and the office wouldn't open until 10:00 AM on Tuesday. The pain got so bad I called the dentist office on2-8-21 early in the morning. This time I actually got a recording with the dentist emergency number. It took me 3 calls to finally get him to call me back. I told him what was going on. He called in an antibiotic and something for pain. I questioned who answered the phone on Saturday night. He said it was probably the cleaning lady. Really? He said he would be in the office on Tuesday at 10:00 AM if the snow lets him get in. On Tuesday the dental office called me. The soonest they could get me in was 2-11-21. I was an emergency for gosh sakes. I arrived at the office 25 minutes early. They took me back 30 minutes late. The dentist proceeded to work on 2 other patients including one that came in after me. And the dentist was late getting in that day. I got up and walked out. I was crying at the counter while paying another bill. At this time I couldn't eat, drink, could barely speak and the whole left side of my face was grotesquely swollen. I went to a friend's house and was on my way to the emergency room when I found a place that took me in. I was now considered an emergency. I was told that the other dentist must have went too deep when filling the cavities. I was told I needed 2 root canals & crowns. I went back later in the day. They used a scalpel to cut my gums & drilled holes in the backs of my teeth to let the pressure & infection out. All I could do is cry. I was given a real antibiotic & real pain medicine. I went back a few days later & was told I needed a third root canal and crown. So 3 out of the 4 teeth my dentist worked on went bad. As of this complaint, I am still undergoing treatment and praying the fourth tooth doesn't need work also. I lost a week of work, countless hours of dental work including driving to and from the office and up to six prescriptions and high dental bills. Even with insurance. I had been going to my "former" dentist for 16 to 18 years and to this day no one has even called me to see how I'm doing. Yes, they truly care. I now have 4 root canals and crowns. read more