The Horrible customer service completely cancels out the great & amazing collections of CDs, Records & LPs this store has. I live exactly 16 miles away form this place, I go there the first day & find some amazing titles. But my 1st run-in with their bad customer service came from one of the staff members - his knowledge wasn't as great as I thought it might have been.
2nd bad customer service: There was a rare Cajun CD that their preview system didn't read in their Data base, so I asked them (It was used) if there was any other way I could listen to the CD to see if I was gonna put it on the rest of the CDs I had & getting ready to pay $60 for. My response was, go find the album & see if you can listen to it on the internet. Any other Records store would have at least extended me the courtesy of letting me listen to the album for a few minutes.
3rd Bad customer Service: I get ready to pay $50 for some rare 1920s Blues CDs I wanted to buy, and the guy - the owner perhaps who went by the name of Dave, told me that my Bill was too old for him to accept and that I needed to go find a newer bill to pay with. I asked can he put the item on hold for me, he agree but only until the next day.
So they EXPECT their customers to have internet access at home (which I don't) & they expect an easy internet access for all of their customers, and on top of that they must rbing in new clean crisp bills if they want to pay in cash.
4th Bad customer service Experience: The Next day I go back feeling all excited that now I can finally but the CD's and hear some rare 1920s Blues music, - I took 3 CDs of mine to see if I can actually trade them and get even a better discount so hopefully I can get some more CDs- One of the people who works there tries to complete with me to get inside before I do, and then turn around and tells me that the buyers is on his lunch & he can't serve me for another 35 minutes and that I need to wait. It was 3:45 pm, so I didn't understand the whole lunch thing given that it wasn't exactly lunch hour.
I tell the guy, look I'm parked on the street and If I wait for you buyer to come my time on the meter will run out, can they please call him up, I'm here getting ready to pay them $60.00 RIGHT NOW- These are just 3 discs. He said I need to wait, I tell them have items on hold & I am about to make a $60.00 transaction- he told me he didn't care & that I needed to wait.
So they pretty much expect their customers to make things ways for them & adapt to them,, but they refuse to do anything for the customer. I think it has a lot to do with the fact that this place has no competition, they can get away with giving their customers poor service, and Oh yes, I'm a colored man, and everyone working here is white pothead dressed up like wackos as well, so go figure.
I guess there are enough crackpots in the neighborhood that reward them for their bad behavior, or maybe because their fine details matches the fine details of them, they go out of their way to help them but not me, which means, this establishment at BEST is also RACIST, a man of color want to pay but has a good Old bill, they make him go change it, then they make him wait. As if the customer doesn't have a life of his & other things to do that he has to wait for them. NO NO NO, I don't recomend this racist establishment with lots of white potheads working who expect you to bed over backward for them & give them you money. DON'T GO HERE! LET THEM GO OUT OF BUSINESS SO THEY LEARN A LESSON ABOUT MAKING THINGS EASIER FOR THE CUSTOMER.
I spet a total of 96 miles in 3 days trying to drive to this place to see if I can finally buy these CD's and in the end, I was still given more bad service & inconvienience, and a no refund policy, and lying to other customers- This place is a Big NO NO NO! Let them go out of business! read more