This place was recommended to me because I recently started getting into vinyl, and it's really the only game in town in the west Valley. After a few less than stellar experiences though, I'll be driving out of my way to do my record shopping from now on.
First off let me point out, this is a record store. Yes, the name's "CD" Trader, yes they sell CD's and cassettes(really?) and DVD's and Blu-Rays, but when you have more than a bookshelf of vinyl to sell, these days that makes you a record store. Being a record store, that also makes you a specialty shop, because now you are catering to a specific customer base. Maybe I just got too excited at the prospect of collecting vinyl, and finding a shop that caters to that because the owners/employees are "in the know" and are "hip" to this cool and wonderful thing that's not terribly popular... but no. The staff comes off completely indifferent that anyone's even in there. Not a smile between them. Long gone are the days when a record store employee, armed only with the knowledge of their inventory, would approach you and help you find something you're looking for or maybe even something you didn't even know you wanted but totally fits in your tastes. I don't think I've seen them leave from behind the counter.
On a policy level, this place also sucks. I bought a used LP reissue of Mr. Bungle's Disco Volante. The store was also having a Black Friday weekend sale and this record was 30% off (down to $10.50) I was very excited. When I get home, turns out it's a completely crap pressing of this album (sidenote: avoid ANYTHING reissued by PLAIN Records. Read any reviews online, you'll see what I mean), so I returned the following day and talked to who I believe was the manager. I told him the issue, and that I had just purchased the record from them the day before, and it was still looking shiny and new. I thought as a consumer I was being kind by offering to take store credit, but the manager simply pointed to a sign that said "NO REFUNDS ON VINYL", at which point he told me he'd have to "buy it back from me as a used record" and offered me $6. I told him I could get my money back through Ebay (which I did) and left.
Speaking of Ebay, until I move out of the west Valley and closer to some maybe more reputable record stores, I'll be doing my record shopping online. In the last few months I've probably purchased a couple dozen records online, and only had one bad experience through Ebay where the seller didn't package things properly and the record got scratched slightly. I recently just got a full refund for that too. Otherwise, sellers online have been more than willing to work with me to have a satisfied customer. I've been given partial refunds when sleeves aren't 100% as described, at one point a seller missed a scratch on a vinyl he had listed as near mint, and completely refunded my order (including shipping) and told me to keep the record. He didn't even want proof. WHAT I'M GETTING AT IS, why are people across the country that you never even talk to on the phone easier to do business with and more willing to keep customers satisfied than a locally owned record store?
It's really too bad that vinyl dropped in popularity enough to get a lot of the specialty shops to shut their doors forever, because those places probably had staff that gave a crap, an inventory that was somewhat organized beyond the first letter of the artist, somewhat competitive prices, and probably TRIED to get people to come back. All the things this place is lacking.
Although, I have found ONE reason to shop there: they sell plastic outer sleeves for $0.25 or 25 for $5. I guess I'll drop in for those IF I'm in the area, but otherwise, I'm done browsing. read more