1. CD Peacock

0

Skokie, IL

Cancel

Open app

Search

CD Peacock

4.5 (56 reviews)
Ultra High-EndJewelry, Watches, Jewelry Repair

Services - CD Peacock

Jewelry repair

CD Peacock Photos

You might also consider

Recommended Reviews - CD Peacock

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Datejust 41
Greg K.

I, originally, started off at the Woodfield location where I was helped by Austin Keller. I started looking for my first Rolex about 5 months ago. He was very professional and knowledgeable about every aspect of the brand, so I had him help me place an order for a rose-gold Datejust 41. He told me at the very beginning that the demand was high and it might take a while, so he set the right expectation from the beginning. Throughout the last 5 months, he would check in and give me updates, even when he switched to the Old Orchard location. My watch was taking a while and he knew I was anxious to receive it, so one day he gives me a call and told me he got one that he thought I'd like. Turns out I was looking at this identical watch online. Great experience, great follow-up, and the watch is perfect. Will be buying again from Austin, regardless of location!

This is the inside of the shank of my engagement ring where you can see how the plating peeled off
Saoirse M.

I wish I could tell you how much I hate writing negative reviews, but my negative experiences over the past year at C.D. Peacock have been so horrible that I felt like I had to write something so that other people could be adequately warned-- maybe it's okay to buy pieces from here, but do NOT expect to receive quality repairs on them. I want to preface this whole thing by saying that my fiance and I look young (we're 30), and I think this played a major role in the condescension and poor service that we experienced here. My fiance bought my engagement ring here. The only reason I'm giving this place 2 stars instead of one follow: (a) I LOVE the style of my ring, (b) it was appraised elsewhere for the same value for which it was purchased, (c) my fiance says that the sales associate who helped him was wonderful (but he no longer works there), and (d) after he bought the ring here in March of 2018, we had to get it immediately resized, and they did the resizing for free. After that initial resizing, everything was fine. For about 6-8 months. In the early fall, I was trying in wedding bands at another jeweler and looked down to find that the shank of my engagement ring had snapped clean in half. We immediately rushed over to C.D. Peacock and were greeted by a sales associate who patronizingly blamed us for what had happened to the ring, and said that was normal for such a thin (3 mm) ring that had been resized twice. When we explained that the ring had only been purchased 6-8 months ago, she acted annoyed and was not apologetic in any way. Nevertheless, she took the ring and after we insisted that the break was much more likely due to a flaw in the soldering than me wearing it, she reluctantly agreed to speak to her manager to determine whether they could perform the repair for free. The manager called us back a few hours later to confirm that they would repair the ring and put in a "reinforcement" free of charge. It took them almost two weeks to complete the repair, and when I got it back it wasn't snapped anymore, but it was still a nightmare. I immediately noticed that it was too big-- when I dropped it off, the ring was a size 5.25, and now it was a size 6. The center diamond was so loose that it wiggled, the inside of the shank was a mess of varying thickness, and a few days later, the plating on the inside where they had repaired the shank started to peel off and scratch against my skin. This removed the 18k gold stamp on the inside, and caused a rough, uneven surface (see attached photo). I was horrified, but at the time I didn't want to complain too much because they had performed the repair for free and at least I could wear it again. A few more months passed, and my fiance and I eventually returned to C. D. Peacock to look at wedding bands and test the waters by speaking with someone about the state of my engagement ring. When we walked in this time, we were first ignored until a jewelry designer we recognized from our previous visits helped us look at some of the wedding bands. This is where I want to remind you that we look younger than we are, which probably translates to "won't spend a lot of money" to the sales associates here. This woman was horribly condescending to us the whole time, and the worst was when I brought up the state of my ring and how it was peeling off from the inside; when I took it off and gave it to her, she looked at it with her naked eye and said "tell me again what you think you see." I could not believe that!!! My fiance had spent thousands of dollars on this ring, and I could see the exposed interior of the shank where the plating had peeled off with MY OWN naked eye and you could FEEL it if you ran you finger over it. Again, photos attached. And this woman had the nerve to act like there was NOTHING wrong with it, that I was being overly dramatic. Right there and then we swore off ever stepping foot in that store again. I took my ring to a jeweler in Wilmette and just told them I needed it resized. After that sales associate took it from me, she immediately noticed all the imperfections and was horrified when I told her the story of what happened with the repairs at C.D. Peacock. I felt like I had been gaslit before, but it was so reassuring that another professional was as horrified at the state of my ring as I was. I ended up paying $150 to repair the ring, including resizing, fixing the center stone, and repairing the varying thickness around the shank, but I'm so glad I did because I knew I was in good hands. And when I picked it up again in less than 24 hours, it was as good as new. I would never be able to say the same about my experiences with C.D. Peacock. Spend your money somewhere else.

See all

6 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Thank you Casey. My watch looks and runs better than new! I recommend C.D.Peacock for any watch repair.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 3
Thanks 0
Love this 2
Oh no 0

10 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 1
Thanks 0
Love this 3
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Gene T.
0
15
18

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Tom B.
10
139
7

10 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Rob B.
0
11
0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0
Photo of Sam R.
78
16
1

6 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Din D.
116
51
13

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Brent B.

Brent B.

Thank you for coming in to our store! We were happy to help!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of M C.
2
79
53

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Brent B.

Brent B.

Thank you for your business Andrew, we hope to see you back soon!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Great sales people, very nice experience inside the store. Found a very nice watch to give a relative for his birthday.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Brent B.

Brent B.

O'Neal, always a pleasure having you in the store!

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

We were in C.D. peacock today. We had a wonderful expierence. Thank you Pat Hackman. She was very nice and helped us alot.

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Brent B.

Brent B.

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Shan N.
18
34
3

12 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Got my college ring re-sized here (for cheap) and everyone was super nice and helpful. I'd definitely recommend them

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - CD Peacock

You might also consider

Chicago Clock Company - Hourglass floor clocks

Chicago Clock Company

(41 reviews)

$$

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

The owner is not a nice person. I was there waiting for him to be done with another customer…read more Waiting and waiting no problem. But when they take the person who just walk in the door. Help them after I had been waiting 20min. When asked he said to me "I have only two hands". I will never go back. He was closer but from now on. I found a man off Kirchoff super nice and easy to talk to.

Glezer-Kraus

Glezer-Kraus

(61 reviews)

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my…read morefather's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

CD Peacock - jewelry - Updated November 2026

Loading...
Loading...
Loading...