UPDATE: I have received several phone calls from the company since posting my review. I have not personally spoken with anyone. But I did receive an email stating that the contractor who inspected our chimney was no longer working with them, and the owner met with all employees to ensure no sales tactics such as we experienced were used again. The owner wanted to come out and do another inspection to see what was going on, but I have declined so can't comment on that. Hopefully it's a true step in the right direction for this company, but I have already gotten my inspection done and have no need to continue this process.
STAY AWAY from this company. Especially if you're trying to take advantage of their "free inspections." We are new homeowners in the area and were offered a free inspection of our chimney. A guy came out and spent around 10-15 minutes looking before telling my husband he was "red tagging" our furnace and that it was "the worst he'd seen in 5 years." Apparently our liner was completely deteriorated and caving in our furnace exhaust to the point where he said our home was probably filling with carbon monoxide. He said he was surprised our detectors weren't going off, and we needed to shut the heat off immediately until it could be fixed. Unfortunately, we have had multiple other issues with the house since moving in so we weren't immediately skeptical. We moved here from Florida, know nothing about chimneys, and when someone throws out a phrase like "carbon monoxide poisoning," it's difficult not to have an emotional response and just tell them to fix it immediately. After all, he was "so concerned" about us that he said he talked to his boss about it and wanted to give us a "really good deal" since we were a "nice young couple" with a "true emergency." We were offered a price of $1500 and when you think you might die in the middle of the night from a poisonous gas you have no way of smelling, seeing, or tasting, you think it's worth the cost. In the heat of the moment, we agreed to a refundable $200 deposit to "get on the calendar."
It wasn't til after he left that my husband and I both started to think about the legitimacy of the claim. We called around and tried to get a second opinion. Luckily, someone else came out and told us the complete opposite. Our liner was fine, nothing was causing any potential harm to us, and the only thing we should consider doing is getting a cap. But he in no way pressured us to do it urgently. He said it wasn't a big deal. And he wouldn't accept money from us. I'm so grateful to have found someone honest who had nothing in it for themselves to tell us that we didn't need work done. And you can be sure I'll be letting everyone know about these two experiences. read more