Family Hearth and Patio did a great job replacing our dilapidated deck off the second floor last…read morefall, 2025. After such a harsh winter we look forward to enjoying the summer sunshine up there or the stars at night with a glass of wine in our hand. Jeff n Joanne a, gales ferry

In good faith I paid in full for a new propane fireplace insert in November 2025. It is now March…read moreof 2026 and I have had to reach out for information. They could provide me nit update and I was told I would receive a call or text from the owner. I never received a call or text. I am still trying to resolve this long overdue issue.

Fantastic service. They returned calls faithfully and showed up on time. (Actually, a little…read moreearly.) The two friendly gentlemen cleaned our chimney quickly and without any mess at all, even while working over our white living room carpet. Cleaned and vacuumed the firebox and even scraped clean the fireplace glass. They even scrubbed the fireplace grating! They went on the roof and inspected the chimney and chimney cap and pointed out potential issues to me. They work from of a detailed pass/fail checklist which was presented to me with the bill- exactly what they quoted. Highly recommended and very reasonably priced.

Dublin City Chimney Sweeps has by far exceeded my expectations. Their through and accurate…read morediagnosis of the problem we were having was spot on. They scheduled the necessary repairs and arrived on time. Their work ethic is exceptional, and their customer service is amazing. I highly recommend them for any chimney work that you may need.

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

These guys are crooks. Worst customer service experience. We bought a wood stove through them and…read morepaid for them to install it. We found out a year later they never pulled the permit. We couldnt seem to control the burn rate in the stove and were going through wood very fast. Turns out they never attached the chimney pipe to the back of the stove. When we called them on it they just claimed it wasn't their fault. The stove ended up cracking due to being overfired because we couldnt control the air intake. They offered zero assistance and we are out thousands of dollars. Were honestly probably very fortunate our house didn't burn down. Stay away from this place.

Hands down the best in quality, value and no nonsense service. Incredibly reasonable and reliable…read more I've had Pete do speciality work on fireplaces and wood-burning stoves and always been really happy withi his work.

Peter came to check and let us know the actual situation for our chimney. He arrived at the agreed…read moreupon time and told us the chimney was clean and in perfect condition to use. Charged very reasonable fee and told us to be careful about the scammers. Great experience for us! Let me share my tenants' report about the scammers. "At the request of the owner of the home we lease, I reached out to A1 Chimney to inspect and clean two fireplaces In our rental and one fireplace in the owners home in anticipation of the season. A1 had solid reviews from the BBB site and so I scheduled them to come for Friday the 14th. Sean arrived and suggested he would take interior pictures of the respective flus to inspect their fitness for fires. It took him less than 10 minutes to assess that neither flu was up to code and that without extensive work (some $5400) by their company, the chimneys could not be cleaned or used. Additionally, he suggested that the flu connected to the furnace was leaking carbon monoxide into the home at very small levels (he described it like a straw with holes in it) whenever we ran the furnace. He insisted for our safety we should turn the heat off (in November) and leave the home until the flu could be addressed with a new stainless steel liner at a cost of $4200. At one point his exact words were "You could die if you stay here and use that furnace." He provided three reports all of which suggested the flues were not at code and that until the owner scheduled the work, he could do nothing further. Two hours later, he called my phone to tell me that he had not meant to suggest we needed to leave the home and that we were not in immediate danger. However, by that time, we had alerted the landlord to the issue causing all kinds of commotion on a late Friday evening. We called an HVAC company recommended by Angies list who came over immediately to review his findings. Their assessment was that there was no need for the scare tactic and that we were not in imminent danger. He suggested we call our oil company to inspect the furnace to confirm his findings. There are five adults living in the house we are leasing and the stress and worry brought on by Seans analysis caused unnecessary f fear and panic. His suggestion, that we could die if we stayed in the home was a flat out lie as was confirmed as such by the additional HVAC company that came out that night and again by another chimeny inspection company that landlord hired to review A1's finding!"

Louis is amazing. He corrected an issue I had with my flue and his workmanship was amazing!read more

They did a good, quick and neat job. Would definitely recommend them. Cleaned up everyday. Yard…read morelooked better after they than before they got there.

I had 3 small area of wall and ceiling work that needed to be done. I was quoted about $1000 for…read morethe job. I was charged over $2000 and one day, the guys were at my house for under an hour and I was charged for 4 hours of work. 2 guys $195 an hour. Outrageous.

We had Handyman Services of CT install a sliding glass door in our sunroom…read more Communication was excellent. The installers were very professional and knowledgeable. The install went flawlessly and we are extremely pleased with our new door. We definitely would use them for future services. Len Ziolkowski