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    Cavender's Boot City

    2.9 (15 reviews)
    Open 9:00 am - 9:00 pm

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    8 months ago

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    Ask the Community - Cavender's Boot City

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    2.0(21 reviews)
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    $$

    My wife ordered some Christmas clothes to give as gifts. The clothes were great quality and prices…read more That doesn't matter if the sizes are wrong or the person's size changed. So I was dispatched to make refunds. First I could not believe how BIG the store was. Well lit, well stocked and a friendly crew. The refund went super quick and easy. No questions, no hassle. I asked for and got a gift card instead. I will definitely be back to browse and shop.

    I wasn't going to leave a review, but after how much of an inconvenience this experience was and…read morehow disrespected I felt, I feel like I have to share what happened. First, there was no one available to assist me in the shoe department. Then, when I went to purchase shoes for my daughter, the cashier was so distracted talking to other associates that I had to repeat myself--not once, not twice, but THREE times. The shoes were clearly displayed under a sign stating $19.99, but when they were rung up, they came up as $29.99. I brought this to the cashier's attention, and someone was called over to do a price check. The associate who came over said it wasn't her department and walked away. Another associate was called, but she never came. At that point, the cashier finally took the initiative to look for herself. She then asked another associate to address the issue with me. I explained that the shoes were all placed under the wrong price section and asked why they were being displayed that way. I was told they would "take a look at it," and the associate simply walked away without any apology or acknowledgment of the inconvenience. Unfortunately, I decided to move forward with the purchase anyway. What made the situation even worse was the cashier's attitude afterward. She rolled her eyes, was rude, and didn't say anything. I told her, "Have a great day," not once, but twice. I was never rude, disrespectful, or confrontational. I simply brought attention to what appeared to be incorrect pricing and expected someone to address it professionally. I also asked for the associates' names because I wanted to make sure I could accurately identify who assisted me. The cashier told me her name was Teresa. When I asked for the other associate's name, she told me that both of them were named Teresa. That made the situation even more frustrating because I was simply trying to document what happened and address the issue appropriately. Mistakes happen, but the way a situation is handled makes all the difference. I would have appreciated basic communication, professionalism, and an apology for the inconvenience. Instead, I left feeling completely disrespected and frustrated with the entire experience.

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    Cavender's Boot City - shoes - Updated September 2026

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