Basically I ordered these fantastic sheets and they sleep wonderfully and washes well. Totally enjoy shopping at JCP read more

JCPenney - Bamboo Sheet set from JCP - Department Stores Near Me - Pasadena, Texas

Have a decent dressing room, they are disgusting! Stains on the carpet and chairs, you can't take your shoes off or lay your clothes on the chair without catching something. Do better Pasadena. read more

Love it. Great staff and great everything. Good quality at a great price. Clothes are nice ce looking. And very affordable

My wife ordered some Christmas clothes to give as gifts. The clothes were great quality and prices. That doesn't matter if the sizes are wrong or the person's size changed. So I was dispatched to make refunds. First I could not believe how BIG the store was. Well lit, well stocked and a friendly crew. The refund went super quick and easy. No questions, no hassle. I asked for and got a gift card instead. I will definitely be back to browse and shop. read more

My wife gave me a very nice and thoughtful gift from this location. She had a feeling I might not need the item, so it came with the gift receipt taped to the front of it. She was correct and I returned it. Just to be clear, item was not opened and I had a gift receipt. When I tried to return it I was told they would only give me a gift card with store credit. This didn't sit well with me because there was nothing I really needed/wanted from JCPenny. It took my complaining, three employees and the store general manager to get a cash refund. Completely ridiculous. I'll never set foot in that store again. read more

I'll confess that the first time I ever went into a JCPenney was 12/2012! I was just never interested in buying from them, there are just so many stores of it's kind... I have to say I was mistaken to think I would not find great deals there. The store itself was pretty organized and huge! I was able to find my Christmas, New Year's Eve and New Year's Day dresses there and they were all on sale! I also bought a few other things for myself, since it's the Holidays and I just Love ME!! lol But seriously, I enjoyed shopping at JCPenney and found a lot of great deals at this store, definitely recommend. read more

I'm a fan of JCPenneys but this store is by far the worst store I've ever been in. The men's department looks like a bomb went off inside of it. The 1st time I went into the store was around Xmas I I figured it was just busy time of year but when I returned it still looked the same. Clothing is tossed everywhere, nothing's folded, or in any kind of order. I had a gift card that I wanted to use for some pants and maybe some shoes. I gave up looking in both departments. WalLeft the store and used my gift card online. read more

JCPenney - Department Stores Near Me - Pasadena, Texas

See all

I honestly can't tell you the last time I found ANYTHING here that I liked and purchased. This store is a disappointing mess every single time I waste my life to enter with the fool's hope of finally finding something worth spending my money on. The only reason I went today was because my mother and I were shopping for my girls and this is where she wanted to go. We got there early and waited for the doors to unlock. The manager literally only unlocked the middle doors of the interior section of doors, and after realizing this I ended up tripping over one of the big metal advertising signs to get there. He, the manager, was too busy talking on the other side of said locked doors to notice customers trying to enter the store or the fact that we were walking into the doors. Apparently entering a demon dimension is an obstacle course. Who knew?!? The store's girls department was very picked over, and not organized. Clothes were put on random racks, the sales racks were a joke, and it was just a mess-like everything else in this abysmal store. My mother and I were very disappointed at the selection, but both girls did find some shirts. Shorts or pants were a bust completely, but of course they would have to be stocked. The girl who rang up our purchase was rude. She was apathetic to us and didn't even wait for us to walk away with our purchases before calling the next victim into her den of gloom. If you want to walk through a mess of random clothes, deal with apathetic and rude employees, and generally feel the essence of your life being sucked from you-then by all means, go to JCPenney! Go forth and tread through this abyss. After Note: I visited Walmart after I wrote this review. Walmart was clean, organized, had employees working to maintain shelves, and we were able to find what we needed in a clean clothing section. I know. Breathe. I was surprised, too. By pass this joint and head to Walmart! read more

I needed to exchange 2 shirts that were to big that my mother had purchased for me. I did not have the receipt, but i didn't think it would be a problem because they were the same style, color, and brand. Not so. The young girl wanted me to giver her my mothers phone number and was asking me how she paid for it. I told her I did not want to provide that information I only want a different size. She said well we have to make sure you purchased it here. OK, so now my mother is being accused of stealing, by now I am pretty pissed off. I asked to speak to the manager and got someone else. That did not sit well with me. They told me the return without a receipt was $7and some change and I could rebuy the size I need for $11.99. Are you kidding me. Wright when I was leaving Chris the store manager showed up. He was not willing to help. I was a retail manager for 15 years and never would I treat a customer like a thief or not be fair to a customers reasonable issue. There are other places to shop. read more

Customer Service here is horrible!!!! The lady in charge in the back was extremely RUDE! How can you be a supervisor is customer service and be so rude and ugly to customers! I will never step foot in this location again!! read more

This place is a joke, it's like shopping at a flea market. The only reason I have ever stepped foot inside this place is to shop at the Sephora boutique inside, and that is coming to an abrupt stop. The personnel are cycled through like this place has a revolving door. The manager is a 6 month employee and there isn't an associate there that has history longer than 6 months and most of them are extremely rude. There is no stock on the shelves and nothing has been cleaned in ages. Nothing like reaching into one of the lower shelves to see if there is stock that was pushed to the back, and pulling out your hand covered in dust and cobwebs...yeah, no thanks! I guess I will have to make the trek to Baybrook to shop at the real Sephora when I need something that can't be purchased at ULTA. read more

My mom and I came to shop in the womens section today, 6/27/2019 and had my niece's (aged 3 and 2) with us. They weren't really doing anything except talking a lot, but my 3 yr old niece saw this ball near the dressing room and ran to touch it. Then this lady named Tina comes and takes the ball and throws it in a basket and says VERY RUDE AND LOUDLY "Omg every kid just has to touch this! Now I'll have to.....again" Then proceeds to follow along my niece and I whilst complaining about the unorganized clothing, again VERY LOUDLY that "everybody just has to touch the clothes and make a mess and are so disrespectful" among a few other things. It made me feel super uncomfortable and like I should be ashamed or something. Just so you know my niece's had not touched any clothing and there were lots of people shopping in the area. I myselt had only walked through aisles to see a few clothes, but I did not pull out folded clothes and leave them thrown. My mom had also found clothing she wanted to check the price on and asked Tina for assistance who responded with, "I'll have to go check that and I don't have it with me its all the way on the other side" So my mom was just like ok, then Tina says with an attitude, "well I'm going that way, uhhg" (you know that noise people make when they're annoyed, she kept sighing and making grunts). Anyway my mother was around and heard Tina when she made the comments towards me so she had mentioned it to management, but I'm not sure if they really took her seriously or not. I know everyone has bad days, most of us have worked in retail and if not, well customer service so I understand. However, to complain and be rude outloud to customers is completely disrespectful! There's no reason to do that at all. I didn't even feel like shopping there anymore because if I grabbed a top to look at she might come up behind me and be snarky. JCPenny, this can affect your business and can ruin someone's experience. I hope action is taken so that no one has to feel unwelcomed like we did. read more

Do not come here management needs to work with their employees we have been waiting in the exchange/returns line for 45minutes, I ask a lady if I can talk to a manger she said she was so I tell her why won't they put more people in the back she tells me I'm on my way over there she's here but I don't see more workers here helping out its ridiculous, she then tell me why won't I work here giving a smart ass attitude I tell her no thank you I already have a job. So JCPenny Company here u have it why u have a another poor review of ur store off of Fairmont in Pasadena Tx. Which by the way we will NO longer be shopping here at this LOCATION. read more

My grandmother came into This store and somehow was signed up for a credit card without her knowing, cash register person was named Rosa, she casually told my grandma that it's for sure not a credit card sign up. Only rewards points. She answered all the questions on the card pad, and honestly I'm outraged I will be calling corporate about this, I'm pretty sure it's illegal to sign someone up for credit without actually telling them what their being signed up for, & it's very sad on the store because they take advantage of older women and men mostly. Something must be done with in order for the customers to know what their being signed up for. read more

Understaffed. Long line and slow cashiers who only had one speed. One cashier kept having lengthy conversations with each customer. This is why Amazon is winning. C'mon. read more

Update your store hours please. Just drove out of my way to come because it's listed as 8 pm and low and behold you closed two hours earlier at 6 pm. Also, might consider training your Sephora team in phone etiquette and customer service. read more

Love JCP! Great cashiers :) Always super friendly and most of not all my items were on sale and they had a great coupon out!

Upon entering, I noticed a weird smell and about 20 people in line to check out. Only 1 cashier was open. Luckily, I only needed to return something. Walked to the back of the store to discover about 6 people standing in line at customer service. Took me about 30 minutes to return a simple item with a receipt. Looks like they need more staff and faster computers. Also, this store is not located in Mexico or any other Latin country, not sure why they were playing Latino music over the PA system. I'll find somewhere else to shop. read more

Not very organized everything seems to be meshed together. Reminded me of the store Weiners. Not what I expected from a jcp store. Smells funny. I did find the skirt I was looking for after a little digging. Overall I will probably not visit again. I'll stick to the jcp in baytown. read more

I came here today to go to Sephora. When I first got in no one offered for help or anything. Me and my cousin ended up looking around at things. Finally we got someone to help us. I asked for a sample of a foundation. I breakout very easily, so I asked her if it was non-comedogenic. She proceeded to tell me that she didn't really know. I was okay with her not knowing, but what annoyed me about it was she didn't ask any of her co workers, she didn't do anything. Also when I asked for help she seemed like she didn't care. I was disappointed in the costumer service here, I expected more. Smh read more