First, this is the second time we have used Caveman. The first time around things were great, which is why we called them when it was time to move again. We had brand new hardwood floors installed, Brazilian Teak, which is incredibly hard and not cheap. The movers were told to be sure and put down padding because the floors are brand new. We did the final walk through with the installer on Wed, they moved us on Fri. There is a chunk missing out of the boards in the hallway and the finish has been completely scraped off another beside it. When my fiance reached out, Jeff dismissed him saying that he was sure the floors were already scuffed and scratched before they got there. My fiance told him no, the are brand new. It took about 3 weeks to get him to actually come out and look at it. Then accused us of trying to take advantage of them and that the floors we had installed were crap. My fiance got our installer on the phone, who has more than 20 years of experience, who attempted to explain to Jeff that he was wrong. Jeff's response was he's been moving since he was 12, so he knows. Kept claiming the damaged spots were knots in the wood, also not true. I called after he kept giving my fiance the run around, and he never returned my call. Just know that if there is a problem, it will somehow be your fault & you are just trying to take advantage of a small business. He was very rude and hostile about the entire situation. read more