Couldn't ask for a better group of guys to fix your vehicle. Reasonable,honest and quality work. I…read moreonly go to this place for my repair needs! Also,great costumer service!!

This place is awesome! I think in the past 4 months I have had almost everything you could imagine…read moreto wrong with my Pontiac torrent! From a blown head gasket, to battery replacement, alternator! They took care of me like family. Great pricing and great service.

Terrible service, they had my bus 2 weeks. Got 19miles and was strained on the highway. Had my bus…read moreanother 5 weeks and said they couldn't fix it so I had to pay for another tow. Thankfully the new place figured it out in 2 days. Also refused to give me my parts, that by law I should be able to get 2 buisness days after you pick up your vehicle. Very shady.

Mike and the rest of the staff at Holt Auto Service is great! I've had them service a number of…read morethings on two different vehicles, and they always do a very thorough job at a fair price. There's no pressure to fix everything at once (and let's be real - if your car is over a decade old and you take it in for just one problem, chances are good that there will be a few surprises). They do, however, provide you with all the information you could possibly need, including great recommendations and estimates. On my last visit, they texted me an entire breakdown (including pictures) of the complete vehicle inspection! Also, I feel like I can't possibly end the review without mentioning those cookies... I look forward to them every time I pick up my car! A delicious treat on your dashboard somehow manages to lessen the sting of paying (sinking?) a few hundred dollars into your 2005 Honda. Please continue the cookie tradition, guys!

My sons vehicle went into limp mode on the way to college on the west side of Michigan at 69-96…read moreinterchange in Lansing. He was able to get off the freeway and to a safe spot. It was a Sunday morning. Brought vehicle to Town and Country and left keys in drop box for Monday. We live in the greater Detroit area. Curtis got the vehicle in and diagnosed the issue. Curtis said that the vehicle went into limp mode due to low oil pressure and an oils sample showed metal bits. He said he was not sure that replacing the failed part would fix the car due to the issue possibly caused by the low oil pressure. I decided to not repair the vehicle and scrap it instead. Curtis allowed me to keep it at the shop for about 5 days no issue until I could get my ducks in a row with a scrap yard and a replacement vehicle for my son. He was very understanding of the issue and accommodating. He even gave us a discount on the diagnostic fee he performed on the vehicle! I don't live in the area, but if I did, I would bring my vehicle service/repair needs to Town and Country and Curtis!

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Great place! Great Service! Highly Recommend. I've been bringing my vehicles here for the past few…read moreyears and have done an awesome job Each time! Russ D

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

Every time I go in here everyone I speak to is friendly and helpful. Les, the owner, has been one…read moreof the nicest people I could ever hope to deal with and I would highly recommend contacting them anytime you need work done on your vehicle.

I've been coming here for many years, and have always found the service to be excellent. This time…read moreI had some muffler noise, I stopped in, and was repaired and out the door quickly. Service here has always been good, and fairly priced, and this time was no exception.

Had a front differential issue with my daughters AWD car. Went to another chain and had major…read moreproblems with communication. Explained situation to intake person Kory, and worked on differential fluid change. Problem persisted and we had to order new transmission ($4000) and considered $1500 labor. Luckily problem has seemed to resolve with fluid change, they refunded my $ for transmission, only charged for fluid change. They were VERY good with communication, not up-selling, straight shooters. While they may charge a tad more than others, it is worth their quality and honesty any day!

I was in town for work. It was very cold out & I had been getting alerts of low tire pressures. I…read morehad stopped at 2 different gas stations to put air in and my tire pressures were going lower according to my car sensors. I was very frustrated and looked up an actual car/tire repair shop. I waited 30 min for them to open but the front desk person let some employees in when they arrived. I asked if I could get my tires checked. A gentleman clocked in early & resolved my problem. They were so kind.

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

I recently stopped in to have my truck looked over seeing as it had been parked for over a year i…read morecalled in ahead of time and spoked with the new owner gordy i told him I was a past customer and haven't been up in a while and very happy dealing with bob and Noah over the years in the past he was very polite until I got there instantly I felt ignored seeing as there was no one in the shop and the lot was way emptier than in the past I thought i would get good service but Gordy proceeded to ask what was wrong with my vehicle then keep countering my description of what I was having issues with on my vehicle with questions that he inturn would barley let me get a description of my problems out of my mouth also would ask another question then tell me he's not the mechanic almost like pushing me away or blowing me off but not before saying what he has to say very clearly in my 20 years of dealing with discount I never ran into any problem or issues until the new owner you can even tell things are very different by the parking lot it went from always being very full and No where to park to barley any cars in the lot

This dealership (Mr. Dian Lu in particular) went above and beyond with customer service by…read more"rescuing" my family on a busy Saturday. My family and I were in Okemos for a Juniors' Volleyball Tournament and had a serious tire/rim issue on our BMW 5-series. It turns out that one of the vehicle's rims had a 1.5 inch crack in it and was losing air rapidly. Despite being very busy on a Saturday, these folks worked me right in (after Dian spent a lot of time on the floor in nice slacks diagnosing the problem) and "patched" up the rim so my family could safely get back home (about 200 miles away). They did not have and could not get a new rim in time for my return home, so they did what great service personnel do - they provided me with a safe, reliable short-term SOLUTION. I am not a regular customer of this dealership and had never been to this place of business in the past. They had no reason to go out of their way to help, but did so anyway. Every one I encountered was determined to assist me with my problem. During my time in the greater Lansing area, every place I went and everyone I encountered placed a premium on customer service; and I for one, am grateful and impressed. A HUGE thank you to Okemos BMW.

Recently purchased my leased vehicle. Finance guy screwed up the paperwork, had to run my credit a…read moresecond time. BMW Financial Services called and wondered when i was going to drop off the vehicle two weeks later. Called and asked for manager, who i left a voicemail with about this situation. Nobody bothered to call me back. Terrible service!