Stopped by the dealership last November to look at a new car. Decided not to buy at that time…read more Stopped back in last week and the salesman Mark Whipple still had all our information about what we wanted. We drove out in our new car an hour later. Great service and people

bought a optima few weeks back, car over heats to the point where my ac wont blow cold air, my…read morethermostat is going bad. They look over my car for service and tell me while the thermostat may be failing,but it hasnt failed yet so they cant replace it under my warrantee. IF A PART IS NOT FUNCTIONING AS IT SHOULD DOES THAT NOT COUNT AS BROKEN? They then tell me if i want to pay out of pocket i can, NO! Thats what the warrantee is for. Would never reccommend this place to anyone ever.

My tire blew out on the way home from work. I called and was told it was going to be an hour to an…read morehour and a half, and it was going to be x amount. I told them yes, and set it up. Dispatch called me back and apologized because she messed up and it was going to be a little more due to the distance. Driver showed up less than an hour later, got my car lifted and to the tire shop in no time. He then offered to wait until I got a ride When I stated I'd just walk, he said he wouldn't let me do that because it was negative outside with windchill. He said he'd just give me a ride down the road to my building, and risk getting in trouble. Every aspect of this company was very friendly and professional. I hope I don't ever have to use a company again. But if I do, I'm definitely going here

Needed to replace body parts on my '05 Prius. Ordered and paid for the parts on their website;…read moreimmediate follow up phone response to confirm. No problems picking them up. The parts where ready to go, my Shroyer Rep went over the condition of the parts, and helped me load two panels into my Prius and assisted me with putting on the front door. Thank you so much.

The honorary first review, something that could easily make or break a new business. Thankfully for…read morethose at Aldrich Auto Collection they deserve nothing less than their well earned 5 stars. I had the privilege of being their first car sale and complete auto detailing, which went seamlessly! Paul's patience was greatly appreciated throughout the entire process. Looking for a new car is something that for many, including myself, is a very daunting task. The fear of buying a car that you don't truly love, or even worse creates more problems in an already problematic life. Paul put my worries to ease by constantly keeping me informed, transparent, and here's a shocker for the used car industry he was honest! Thank you Paul and everyone else at Aldrich Auto Collection for making this such a smooth sailing experience.

I had my car detailed for the first time ever in the 9 years I've owned it, so these guys had their…read morework cut out for them. With two small children constantly in and out of the car, the amount of sand I needed cleaned out and all the crumbs from their snacking was insane. I had to go out of town so I left my car with them for the day. (They will travel to your home or place of business as well!) When I picked it up it looked AMAZING! Even better than the day I purchased it!! Not a speck of dirt to be seen and the interior smelled fresh and was spotless. They did a wonderful job and will definitely have my business again in the future!!

Very disappointed with Motorcars of Lansing. They sold my daughter a vehicle that has already…read morebroken down, leaving her stranded in the middle of an intersection waiting for a tow truck -- and she hasn't even had the car long enough to get plates for it yet. It's still on a temporary tag. To make matters worse, she paid for an extended warranty, only to find out today that it was never even added to her vehicle. She had the car towed back to the dealership, and now they are avoiding her calls. This is completely unacceptable. I would strongly caution anyone considering doing business here to think twice before buying from them. better business bureau is next.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

I found this shop on Click and Clack--the Car Talk guys. The reviews said they were honest and I…read moreagree. I have brought my cars here for routine maintenance and for some bigger jobs and they always tell you what you NEED, what they recommend AND what you don't necessarily need to do NOW. There have been times when it would have been advantageous for them to tell me something and chose to give me an honest answer. For instance, my husband was considering trading his car for one they were selling there and they clearly wanted it, but they told him that if it were up to them, they would keep the car. As a woman, I never felt taken advantage of or like I was entering a "boys club" like some places like this make you feel. I always felt as if I got sound advice.

From the owner: All Import Auto Car is Lansing's Premier Auto Repair Facility servicing the foreign car needs of…read morethe Mid-Michigan Community. Formerly the Beetle Shop, We've been successfully caring for all makes & models of foreign Automobiles since 1968. Major & minor repairs, complete computer & electrical system diagnosis, as well as providing a wide selection of good, quality used import car parts are all services provided by our facility. Call us today for any of your foreign car needs, both before & after purchasing your car. We offer an extremely comprehensive 150 Point Pre-Purchase Inspection to give you confidence before buying a new car.

had my transmission flushed on my 2009 Jeep Wrangler yesterday and they put in the wrong fluid in…read moreit how does this happen at a Dealership had to wait for a hour plus for them to redo there mistake and they Didn't replace the filter in the transmission and only took off my bill 10% i told them i will never return they lost me as a customer...... Not Happy At All

Transparent service, really cared about taking care of my vehicle. Jeremy the service manager went…read moreout of his way to make sure I knew all my options for service.

I could not be happier. Great communication, and they were so fast and professional. I had an old…read morecar in my driveway that I didn't think I'd be able to get rid of. It was a pleasant surprise to find out that not only did they come pick it up, but they also gave me some cash for a car that could no longer run. I am so impressed!

From the owner: Cars 4 Cash is owned and operated by GLR Advanced Recycling, Michigan's premier scrap metal and…read morerecycling solutions company. We provide free pickup and towing upon request for your junk or unwanted car. Our promise to you: Pickup within 1 hour. There is no catch. There are no gimmicks. GLR is the largest car-buying company in America that delivers your cash in 60 minutes or less. Call 1-800-Cars4Cash. Get that junk car out of your driveway and put money in your pocket.