I wish I could give a zero! This is my exact convo and her answer so rude and unprofessional
From my husband
Hello this is the groom Cameron from nour and Cameron wedding on Sunday August 25. I was just informed you were late to the venue which made it appear as if we ran out of appetizers. I know some of them were complimentary but you arrived half an hour after cocktail hour started. This caused a half hour gap between the cold and hot appetizers. You being late also caused a delay in the start of dinner. We had guests coming to our table complaining to us. Our moms were embarrassed by the lack of urgency and cleanliness. My wife's nephew informed us of Dead bug on one of the appetizers plates. Also Courtney was Supposed to be our day of coordinator and she didn't even make us a plate of appetizers or tell us to go get dinner or bring us cake we had to wait in line with everyone else. My mother in law also thought the food was disgusting. The chicken looked like it was from giant eagle, the green beans were canned, the roast beef was dry, and the pasta wasn't even mixed so everyone could get sauce. We also discussed in our initial meeting to have a tasting which never happened so we had no clue what we were paying for. You also said there was going to be someone standing behind the table to help with the serving which also never happened. I think we deserve some form of refund. We are extremely embarrassed and disappointed.
Her response
Excuse me but the evening of the wedding you were ok with everything , yes we were a little late due to the traffic we were stuck , on route 2 due to accident , this happens when you get a venue with no kitchen, you have to take from facility , and bring to that facility hot. There is no kitchen there, Danni the event person said she was handling day of coordination which she did just fine, the dj is supposed to tell the bride and groom when you can get your food etc. we never bring bride and groom food or anything like that , that's for full service plate meals, yours was a buffet . There was no. Sauce for pasta , it was garlic and oil and Parmesan , ( I was told no red sauce) yes the green beans almondine is canned green beans , you want fresh or frozen that has to be specified , the chicken is a roasted whole chicken on our rotisserie that we cut up and no one has ever ever complained , we serve that five times a week , to corporations and they love it , we have the same roast beef here right now and everyone always raves about it . I did not charge for the extra people ,I did not charge for the 9 tablecloths ruined , ( with pop ) and when you have a venue that has their own bartenders , we are not responsible for the bar set up of table cloths etc , but we did because we were nice ,, we didn't complain about the brides sister making us rearrange the tables because she read the plans incorrectly , making our staff behind schedule , as far as a dead bug on a plate , I'm sure that happened at that facility , because everything was transferred there, and it flew in there ,doors open . I didn't say anything when I had to clean the bathroom three times because of your patrons making a mess ,and that is supposed to be the venues job . Or the people that wanted to go boxes , that I made , the policeman said that was one of the best meals he had , and there wasn't much left on anyone's plate , and to say that the food was disgusting , is rude and uncalled for . Next time call my cousin mike symon , see what he will charge you from Lola's . Sorry you feel the way you do . You two did look very nice though , have a wonderful life together
Tami ponse read more