Esmeralda was the best associate I've ever had the pleasure of meeting! She was very knowledgeable…read moreand extremely friendly! She taught me everything I need to know about achieving my desired hair color! I couldn't have done it without her! I defiantly recommend anyone looking for a new look to visit this location and ask for her!

I have been to many, MANY Sally Beauty Supply and have never had the terribly rude and short…read morecustomer service I did with the lady working just now. 11/19/20 at 10:08 in store 216. I tried to explain to her 3-4 different times but she wasn't trying to listen or hear me and kept assuming I was wanting extensions when I was asking for rhinestone hair accessories for an updo and then told me to go to a different store across from Coronado, which was also an extension place! I did not even want to spend any money here or will I ever again! Customer lost!

Great service. The two ladies were very nice and helpful. Will definitely go back. The store was…read morenice and clean. Great location also.

Shocked at the poor reviews... This store is always in great shape with tons of product, looks…read morenice, great location, and everyone that works there is SO friendly and helpful. I go probably once a week and they recognize me and let me know if they think there is something that I would be interested in based on what they remember from our previous interactions. Just really helpful and nice staff.

Let me start by saying that anytime I give my wife money to go get herself something nice she ends…read moreup spending it on our kids instead. Which brings me to my Soma visit. I wanted to get her something comfortable (not lingerie) as a little thank you to her and I knew she wouldn't do it for herself. The ladies in Soma were very helpful, Very polite and didn't look at me like some weirdo shopping for myself...not that there is anything wrong with dudes out there that might be into that sort of thing (that's my PC insert for people that need that talk in their lives). I was in and out in a matter of minutes and they even picked out the item theirselves so I didn't have to rummage through women's intimates aimlessly while second guessing my life decisions. I've never bought anything like that for a woman before so I'm guessing it was reasonably priced. Overall I didn't have a uncomfortable experience and I appreciate their effort and attitudes. Hopefully I can convince my wife to go herself next time but if it comes down to it again, I would definitely go back. Thanks to the ladies that helped me!

I went in to get measured for a new bra an with me being a plus size woman and going up an down in…read moremy weight and having kids, I've had to get measurements for bras several times throughout my life and the young lady that I dealt with bless her heart was super sweet but doesn't have a clue on doing measurements for a bra. You need to measure for your band size and then cup size. She squeezed the tape measure around my chest an gave me a 42 DDD. I've lost a lot of weight and so I tried that size and it was so tight it dug into my ribs, but she was adamant that it was the correct size and I asked her to see if they had a size bigger, they didn't. So my mom also got measurements and the bra she had my mom try was tight also to the point that half of her boob on the side stuck out of the bra. So we just left very disappointed and not happy!

I understand why they are going out of business, no customer service at all,…read moreemployee I spoke with did not even know the managers name. I had a terrible experience with a assistance manager and wanted the real managers name.

I came in with a return, 3 actually, and they were clearance items, I wasn't aware with their…read morepolicy of all sales being final on clearance items, I should of asked when u purchased in the first place, there was no signage, so it didn't cross my mind to double check, I want to recognize the young lady who helped me,and the manager Orlando, made this return for me even due to my negligence, so I truly thank him for doing yhus for me, and now I kniw for next time.

This was the first place I started my wedding dress shopping experience…read more I wasn't wowed before I walked in. They called me and left a message to confirm my appointment, I called the number they left me which was to alterations. The lady that answered seemed to have no idea how to help me when I said I needed to confirm my appointment. I told her it was the number they left when they called she said well this is alterations. I said ok is there any way to let the front desk know I want to confirm my appointment. It seemed like I was a bother than anything else. Which I sort of understand since she works in alterations not as a receptionist. So I was already a little put off before I came in but decided to still make a great experience of it since it was my first time dress shopping. I was greeted by I believe the manger when I first came in who started explaining the process while someone went to get my consultant. She promptly came out and started going over my vision and what I wanted. I did really appreciate the fact that I could make a sort of profile online and "heart" dresses that I thought I would want to try on during my appointment. I also liked that I could link my Pinterest so she could have a better idea of what my vision was before the appointment. Which I'm not totally sure was taken in to account but that's ok. All I can say is I'm so glad my mon was there to help because I felt like I was in a changing room. There wasn't really anywhere outside my changing room for anyone that came with me to sit comfortably while I tried on dresses which seemed a little strange. That's actually why my mom ended up in the dressing room with me. My consultant was great. She tried really hard to find my perfect dress but it just wasn't happening. I felt a little overwhelmed and a little anxious while trying on dresses in the store. Both me and my mom left not feeling wowed but just ok. They have a great selection and great prices but it just wasn't the experience overall I was hoping it would be

This place was an absolute nightmare! We went in to look at some bridal gowns. We didn't have a…read moreappt cause when we call the day prior we were told to just come in no one told us it's best to have an appt. So we go in and quite a few of us has w head two brides but we was browsing and I guess when you go to a lower end bridal store that's what you get just that. Anyhow three ladies that were helping was talking about the brides and acting like they were teenagers there to play dress up lol. Not what they was doing they wanted to try dresses on together and make memories all were actual brides with weddings months apart from each other! Not only did we overhear them talking g trash about us but some other ppl looking at prom dresses heard and told my mom and sister what they overheard. Anyhow they didn't know proper wedding dress terminology which should be natural if you're helping a bride. Then they keep saying cute lol what? Who wants to hear that's cute in - $3k dress. Then they would look at another after a bride would come out and go back into room and roll their eyes at each other! These ladies Rosa, and can't think of the other two but will get names and return to put them. But you'd think David's Briadal would do something. Then they was complaining g about only getting like 20-26hr only a week to work and how that company sucked to work for and blah blah blah. All this around where we were. Then they'd walked a little ways away and huddle up pretty much and whisper and just ugly and rude. But when they thought they sold the almost $4k dress they started being nice and sweet lol Storw was pretty clean they was picking up straight pins out of the floor where the brides and others were walking barefooted. Make it nice and clean and have chairs for bridal parties and make it memorable that's one of the most important times in a ladies life.

I live 22 miles outside of Lubbock and drove into town 10/20/26 to the South Plains Mall to…read morepurchase my grand-daughter's birthday present. I arrived at the mall about 11:30 am and the Pandora store was NOT open although the mall opens at 10:00 am and online it states they opened at the same time. Since they were closed I walked over another jeweler and asked what time Pandora opened and the manager stated "whenever they feel like it." I called after 12:00 and no one answered the phone. SO disappointed by how this store operates. I will not waste my time or money going to that location ever again.

I'd give 0 if I could…read more The customer service at this store is atrocious. Their inventory is incredibly thrown off from employees stealing the jewelry and charms, and therefore corporate doesn't send them new stock to replace what is NOT in stock, but their inventory says they have it. Don't waste your time going into the store if the online counter says this location has it, bc they don't. The girls are rude. Unhelpful. Look you straight in your face, and lie to you. Take your business somewhere else. Pandora needs to do better Way BETTER.