Let me start out by saying I have very flat feet and a lot of problems with them. My whole life I…read morehave spent 1000's on inserts and special shoes that were supposed to help, I gave up. I found an OK shoe and just suffer through it. Recently my wife and I started hiking a LOT. Its now our hobby and I was struggling so I thought about trying to find a good hiking boot to go check out all those great CT trails. We were told about Fred at a festival earlier this year and decided to give him a try. He was professional, knowledgeable and a pleasure to work with this problem through. He was patient and understanding. We tried a few, he let me do extensive walking tests to find the right fit. We found one I liked and he helped pick out a high quality insert designed to help folks with problems like mine. Fred took the time to explain the technology behind the shoes and inserts and explained how they worked and gave us a few tips. Now I waited a few weeks to write this review as I wanted to see how I would enjoy the shoes after the purchase as this has bit me in the butt so many times previously. I have to say they are by far the most comfortable thing my horrendous feet have ever had the pleasure of walking in. I am now going 5+ miles a day without issues and only growing stronger. Thank you Fred, you were wonderful and did a great job helping me! We have used them like 10x already and no regrets. Worth every penny. Quality isnt always cheap, you wont find the cheap knockoffs in this store. Only high quality but very much worth it.

I work for the railroad, and we have very specific kind of work boots that we require. It can be…read morepretty hard as a woman to find boots that check all the boxes for our work requirements, as well as comfortability and durability. It is also pretty important to me to be able to try on the boots before purchasing, which in some cases is nearly impossible (Red Wing apparently won't even stock a mens size 7, which is what my equivalent would be). However, after one call to this place, and I immediately felt like I was in good hands. Not only do they carry a wide variety of styles and uncommon sizes - they let you try them on, and even walk up and down the street to get a real feel for them! Highly recommended if you need a good pair of boots, especially if you're a railroader!

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.

Eagle Shoe & Boot saved my shoes!…read more Since I am in Great Barrington for a little while, I'm doing my best to patronize the businesses here, but have been frustrated at the lack of great service (so far, both dry cleaners in town have completely screwed me over), so when I ruined one of my shoes, I figured I would have to toss the pair, or take them home to Boston to get repaired there. However, figuring I would give a local merchant ONE LAST TRY, I went into Eagle Shoe and handed over my sad shoe, and the nice guy (who I think is the owner) said it would be no problem and I could pick it up the next day. My shoe was repaired for just $8, no tossing of an expensive pair needed, and my faith in humanity has been restored.

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

Famous footwear is amazing!!! I always go here if I need new shoes. I'm going here Saturday to get…read moreconverse high tops I love this shoe store!!!! I just wish there was more people hiring there they are low on staff but they are super friendly and greet you when you come in :) I love their shoes very good quality and I love how they sell vans and converse :) I'm totally going here again :) love it here and I also love how it's near target and bed bath and beyond :)

*Update: The stores manager contacted me to discuss this, and basically told me I was wrong and…read morestuck up for his rude employees. I double checked, there is no place in the order process to chose Curbside or in store pick upon the website, nor is there any place on the email that was sent that the order was ready to chose it either, which is what he said. So he is just as bad as his employees. I will not shop at this store again. *

In Lenox to celebrate our anniversary and we were window shopping. Happened upon Shooz and what a…read moredelight. Fun shoes, funky and spirited handbags, and in a small selection of tasteful jewelry made the stop a delight. Bought a pair of shoes, got back home and noticed we happen the wrong size. Called and talked with Ann and discussed what had happened. Shipped back the wrong side and walla had the right ones two days later. Highly recommend the shop and will add it to our must pop in next time in Lenox. Thanks again Ann much appreciated.

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

This is a fantastic resource for quality comfortable footwear and great leather bags. They carry…read moreSVEN, a leather company out of California, with the most gorgeous colors and the best quality. Sadly, they never wear out! Joe will also do special orders if you need a different color. The socks are pretty great, too. The vibe is low key, but if you take the time to browse, you will realize how much stuff is crammed into this shop. Your feet will thank you! There are also usually fantastic sale items on the table outside the shop.

This place has horrible customer service. Two lazy employees just sitting down that don't greet you…read moreor offer to help you find anything.

employee was rude for no reason. just got close to ask a question immediately answered rude, why…read moreare you mad to do your job?

Great place to go to get men's, women and children's shoes. I have been to this store on several…read moreoccasions to shop for myself, girlfriend and grandson and have been able to find an assortment of styles, colors and sizes. The variety is excellent, without a shadow of a doubt you will find what you are looking for and then some. From sneakers to shoes, sandals and boots it is all there. Any type of sock you might want is also available. This place has it all in regards to footwear. Sign up for the membership card and you will get frequent fliers and discount emails to enhance your purchases.

What a great selection of boots and Alana seemed to bring them all for me to try on. The pile of…read moreboxes she lugged from the basement was taller than her! I found the perfect pair, just a few days before the first big snowstorm. My feet are warm, toasty, and dry in my new JAPAR boots. Thanks for the great service. MS in Montclair

We went to their Rhinebeck location and Annie was so helpful and patient, great experience :)read more

My husband recently purchased a great pair of size 36 Boston Birkenstocks clogs for my birthday as…read morea surprise. He didn't realize that I wear a 35 instead of a 36, so we needed to return the m. Other than the size, I love the shoes. The reason for my 1 star, is because of Famous Footwear. They charged $7.95 to return the shoes. So my birthday present was paying Famous Footwear for an innocent mistake. I understand this isa discount shoe store, but they should cover the cost of returns. We won't use Famous Footwear again.

I've been here twice and was shocked! There was 2 people at the registers and 10 people in line…read more Customer service was a disaster the lady who was helping me was very rude and didn't make any eye contact. There were shoes everywhere and shoes were very low quality! Are you kidding me??? Disgraceful and tacky! I will not be back!

Great people. Great shoes. Knowledgeable and family owned. I don't see myself shopping anywhere…read moreelse for shoes ever again other than here.

The store had limited selection for children. They did not have any size that would fit my…read moregranddaughter, and the sales woman was recommending a larger size and width for her. Sad, I ended up buying on Amazon.