I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

I am not sure what happened but the physician's assistant who worked for them for decades just…read moreleft. I am not sure why, but I presume it's because they worked her fingers to the bone, as she was very good with patients and always booked because people loved her. Her workload was huge and, I am sure, overwhelming. Now that she is gone, they have basically kicked her patients to the curb. Just called for a prescription refill and they said you are no longer a patient because we are not seeing her patients! WTF?? So lame. I cannot attest to their worth as doctors but this seems vengeful and sour grapes. Seems there's a better way to resolve your business disputes than taking it out on patients.

I was pleasantly surprised when I took my mom here for her initial visit. She's on Medicare and…read moreMedicaid, so you normally get some pretty crappy docs, but not this one. He took 1.5 hours to perform a complete examination, listened to past problems, made some referrals and suggested she have some procedures done. I was very pleased by his ability to listen and understand my mom, who suffers from mental illness. I only had to interject a couple of times! He seemed genuinely interested in understanding and healing her many health issues. He was also extremely knowledgeable about prescription medicine, even some of her psychotropic medications! Upon leaving both my mom and I felt utterly relieved to have found such a great doctor. HIGHLY recommended for internal medicine.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

First of all you walk in to a beautiful office with beautiful spirit's . My husband went to this…read moredoctor confused with all he had been told and in pain. He LISTENS to everything you say and he repeated everything back I tell you he is a real doctor that has love for his patients. Before the visit is over you had a clear vision of where you at or where you going. My husband could barely walk now he is up and about and now we understand why he has the pain and how to manage it. I highly suggest if you are your love one is going through pain and swelling please go to this doctor he has been helping people for a long time and he can help you I promise.

He's been my only ATL rheumatologist, after moving back from NYC. He is highly knowledgeable; but…read moremore importantly, he listens (not a normal characteristic of a DR). I interviewed several rheumatologists before finding him -- Thank you Lord! Make appoinments well in advance. He's good; therefore busy. He was the Volley Ball DR at the 96 Olympics.

The receptionist Shea L, was very professional and informative. She assisted me with updating my…read moremedical record information. So my first impression was a positive one being a new patient to this clinic. I only had two documents to fill out about my medical background and after about 10 minutes of waiting in the lobby I was called to the back to be weighed, have my blood pressure and temperature taken by Joe; the Medical Assistant who was also very nice. After answering all of Joe's questions I waited inside the patients room for about 15 minutes before the Doctor arrived. Dr. Bryson, entered the room with a smile and an extended hand shake. He made me feel welcomed. I felt comfortable discussing my medical history with him and he was very informative answering all my questions. The Man at the Lab was also friendly and the young lady who checked me out and gave me all my paperwork was friendly too. I'm happy to be a new patient at Emory Clinic in Decatur, Georgia 30033.

It's ridiculous to go to the ER and wait for over 4 hours to be seen by hospital staff. Very bad…read moreservice and attitude. I will NEVER recommend this hospital to friends and family. Not unless they want to be in pain for hours on end and have the staff dismiss every attempt to be seen. Terrible experience. If I can give 0 stars I would.

Dr. Grossman is an excellent physician! She spends quality time with you during your annual…read morephysical appointment, never appears rushed and really listen to your issues. Your wait time is minimal for your appointment and the office staff is very friendly and professional. Great experience, even if it is a doctor's appointment! Denise

I'm surprised that I have not written a review. I switched from previous primary care M.D. over a…read moreyear ago. No comparison!! Dr. Grossman is thorough, spends time answering questions, sharing information, referrals as needed, meeting all-of-my-needs. My previous MD never did a Medicare wellness check/exam; had to get it done at GYN, along with other issues including staff's lack of warmth. I was not very comfortable there. Now Dr. Grossman & her staff take care of everything!! Responds in a timely manner and her staff has been very gracious, friendly, warm, everything (even when I am overwhelmed, overloaded & stressed) and understanding of my aging issues :-). I could not be more pleased.

Dr. Monett really listens. His office is clean, the staff…read moreis friendly and helpful. I can't say enough positive things about Dr. Monett and his team!

Mr. Robert Monett, smiling face My husband and I went in for medication refills Dr. Monett pushed…read morethe black lever step in and I fell to the left onto the wall repeatedly hitting my face my front tooth was knocked out so was I hitting my head neck shoulders and My legs were entangled on top and bottom of the black step stool attached to the bed dr. Monette head pushed in I was seriously hurt dr. Monette never responded my husband helped me off the floor the doctor said once I was off the floor you now can change places my ankle what's the size of a grapefruit the doctor never said a word dr. Monette walk backwards out of the door without a word now I have head neck shoulder injuries and Ankle. Of course Doctor Monett said it didn't happen,. Who can you trust?

Terrible wait in the ER. Very poor service offerings and horrible environment for an injured child.read more

The facility experience wasn't good. I pulled up to unload my mother and have the car valet…read moreparked. There was a valet stand with a "be right back" sign. We waited 20 minutes. No one showed up. I unloaded my mother with her walker. We had been told we could get a wheel from the valet. No valet, no wheelchair. I had to leave her there to go park the car. When I returned there was still no valet. The previous time we were at this facility we waited 15 minutes to valet the car and longer for it to be returned. It there's no one working valet TAKE DOWN THE SIGN.

After several appointments with Mary Martin, P.A., regarding ear, neck, and shoulder pain, both…read morein-person and over the phone (due to COVID), I still had no answers. My last visit's advice was to take Claritin. Ms. Martin didn't examine my neck or shoulders at all. In fact, I don't think she laid a hand on me. If she had, she may have found the large cyst on my neck that was causing the infection. I understand the risk that COVID presents to medical professionals, but the job of a physician's assistant is to examine the patient for cause of the illness. I feel that Ms. Martin was not thorough in her assessment.

Writing this review because I feel like the 3-star rating from 2 reviews doesn't accurately reflect…read morethis clinic. The lobby area is spacious and well-decorated. It definitely doesn't feel like the Kaiser clinic across the street, which gives off more traditional hospital vibes. There are a few cushioned chairs and small coffee tables, as well as a longer dining-style table with outlets. There's even a little beverage bar with a Keurig! Not thirsty and trying to make sure I don't add water weight before my appointment, I didn't use the beverage bar so I'm not sure if you need to pay or provide a small donation. I recently switched providers to Blue Cross Blue Shield and needed to find a new primary care physician and I feel lucky to have found one so close to where I live. Since it was my first time there, I had to fill out some medical history and release paperwork. When that was done, I paid my copay. The woman who was doing my paperwork was very pleasant and I had no issues with the office staff. The patient rooms where you meet your doctor are really big, which is a nice bonus. Overall, I enjoyed talking to both the nurse who admitted me and my doctor. What was a little different from my previous hospital visits was that I was asked to fill out a mental health survey. It was a quick survey and I'm glad that this is something they're taking into consideration since mental health is often overlooked. Parking situation isn't the best but knowing that this is Decatur, I sort of expected it. Behind the clinic building there is the One West Coast Square parking garage that charges you $1 for every 20 minutes. I think street parking is $1 for every 30 minutes. For other options in Decatur, go here: http://www.decaturga.com/city-government/city-departments/economic-development/parking. I do feel like clinic/hospital parking should be free or validated, so I dropped off a star there. TL;DR? - Clean and modern clinic that has physicians accepting Blue Cross Blue Shield. - Come a little early for your appointment if you want to find street parking ($1 for 30 minutes). Alternatively, there are garages in the area that charge different prices. - Beverage bar in the lobby is a nice plus.