I have been a patient at Oak Grove for many years...Tried to message my Dr. For a new blood…read morepressure medicine.....sent the request Saturday night, was contacted Tuesday morning, and had the wrong prescription sent to the pharmacy...called again yesterday and was told they would send a different prescription...when I went to pick it up this morning, it was wrong again...these kind of mistakes are careless and unexceptional.

I have been going here about 9 years. I needed prescriptions filled that were expired no refills…read more I called the office but my doctor resigned and instead of giving me a nurse or someone that can fill my scripts, they sent me to the doctor referral line. I tried the customer portal, which I have used in the past and it tells me I do not exist. I tried to send a message through their system and it tells me that Stone Mountain is not a valid city.. I put Atlanta in and now it says there is technical difficulties. What a joke!

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Dr. Perry and his staff are absolutely amazing. From speaking to them on the phone, getting in the…read morefollowing week as a new patient, and the wonderful nurse that helped ease my mind after a not so great experience at my previous OBGYN, it was truly an amazing experience. Dr. Perry went over all questions and concerns I had and made me feel very comfortable during any exams. I left feeling so much better knowing I have found a doctor that truly cares. He listened to my concerns and did the needed testing the same day in the office. Could not recommend this office more, it was a wonderful experience. Parking is easy and close to the office as well.

The physicians in this office are very nice. But the office practices leave A LOT to be desired…read more Multiple messages left with no return calls. 1pm appt and they ask you to be there 15 minutes early, but then they close the office for lunch and you have to wait outside until they reopen at 5 til 1. Why ask people to arrive 15 minutes early?? They have my insurance info; I had been there a few months earlier- but they didn't run it correctly so I had to wait 30 extra minutes for them to run insurance. Again- really like the doctors- but you need patience to deal with the office staff.

Dr. Bray is a classy and warm woman--exactly the kind of person I want, and need, to receive health…read morecare from. Although she is a general practitioner, Dr. Bray also provides gynecological care, and she has made my physicals easier and more comfortable than I ever could have imagined. I most of all appreciate her willingness to spend time answering my questions, as well as her attentiveness--she remembers specific details about my life and asks me questions about them at my visits. Dr. Bray even noticed that I had been featured in the AJC, and cut out the article and saved it in my medical file. She also has decorated the entire office (and outside flowerbed) with folk art, plants, sun catchers and other fun pieces of décor. Physicals aren't fun, but Dr. Bray makes them as pleasant as possible.

While I have never actually seen Dr. Bray, her nurse practitioner Amanda is really great. She has…read morebeen really helpful and sweet, and called in prescriptions for me when I couldn't get in to an appointment. She actually calls you back personally when you leave a message! The only thing I don't particularly like is the wait time (I sat in a room by myself for well over 45 minutes one time) but she definitely makes up for it.

I have been a patient of Dr. White-Williams for over 10 years. Her wisdom and sincerity are…read moreunmatched, elsewhere. Great bedside manners, listens with intent, take in all of your concerns. When no other doctor could determine my unknown illness, Dr. White-Williams remained devoted to finding the root cause of my symptoms (didn't focus just on the symptoms) and discovered the cause. great staff, office is always tidy and clean.

Dr White-Williams is such a thoughtful, considerate, caring and wise woman. She asks questions and…read moreactually listens to me! Dr Williams compassion and sincerity is rare! I was referred to her several years ago and I gladly travel from south metro for her to this day! BTW her staff is just as amazing. I love Susie to pieces, she brightens any room with her beautiful aura!!! They are the best choice for comprehensive primary and OB care!!! It may be hard to get an appointment but Dr Williams is worth the wait!!!

I LOVE these people. Kathy, my P.A., has been taking great care of me for at least the past 6…read moreyears. She's been very proactive and making sure I take care of my health, even urging me to get tested for a difficult problem long before the recommended guidelines. Frankly I think she saved my life. The office hours are good- easy to get in when you need to see someone- and they work well with my BCBS plan. Most of the ladies are especially nice- even when the ole blood pressure cuff wants to turn my hands blue. Dr. Baron is a great guy too. Can't recommend they highly enough!

I agree with Gretchen, these people are wonderful! Gail and Maxine in the office were extremely…read morehelpful to us when we had a sudden, unexpected case of Guillain-Barre Syndrome, THEN found out hypertension and diabetes were also issues. They did some juggling and got us in immediately. Since that time, Kathy (P.A.) and Dr. Baron have been outstanding. Not only were they very thorough, but are both great "people" persons, explaining everything we were curious about, and trust me, those three diagnoses presented a LOT to take in. Discovering this office has been one of the few extremely bright spots in our recent medical adventure. I'd recommend them to everyone, but I also want to keep them a secret, lol.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Dr. Haller is whip-smart, sensible, articulate, caring, expert, respectful, practical,…read moreconscientious, everything one wants in a great healthcare provider. I am grateful to have found Dr. Haller: he is making an appreciable difference to my health. I did not realize how deep was my need to find a truly great doctor who respects my goals and seeks to align with the kind of relationship I want to have with a primary care provider until I found him. Thank you very much, Dr. Haller! The above was written after my third visit with Dr. Haller. I have now seen him six times, and he continues to impress me. I am so happy to have him working to keep me as healthy as possible. The office staff, wait times, clinical staff, etc, have also all been pretty darn good. I doubt I'll ever leave this practice or Dr. Haller.

When I first met my him I was impressed with his professionalism as well as bed side manner. I can…read morebe me and I respect his opinions and person. I highly recommend. I have had a teeny issue with his front office staff. They at times can be like Fort Knox. Dr Haller is a wonderful doctor.