I am not sure what happened but the physician's assistant who worked for them for decades just…read moreleft. I am not sure why, but I presume it's because they worked her fingers to the bone, as she was very good with patients and always booked because people loved her. Her workload was huge and, I am sure, overwhelming. Now that she is gone, they have basically kicked her patients to the curb. Just called for a prescription refill and they said you are no longer a patient because we are not seeing her patients! WTF?? So lame. I cannot attest to their worth as doctors but this seems vengeful and sour grapes. Seems there's a better way to resolve your business disputes than taking it out on patients.

I was pleasantly surprised when I took my mom here for her initial visit. She's on Medicare and…read moreMedicaid, so you normally get some pretty crappy docs, but not this one. He took 1.5 hours to perform a complete examination, listened to past problems, made some referrals and suggested she have some procedures done. I was very pleased by his ability to listen and understand my mom, who suffers from mental illness. I only had to interject a couple of times! He seemed genuinely interested in understanding and healing her many health issues. He was also extremely knowledgeable about prescription medicine, even some of her psychotropic medications! Upon leaving both my mom and I felt utterly relieved to have found such a great doctor. HIGHLY recommended for internal medicine.

Dr. Sing never listen patient but his LPN. No time spent with patients. Really Disappointed with…read morecare coordination. Leaving this care and cancelling all upcoming appointments.

The staff is terrible. Unfortunately will find another doctor for that reason. They have the…read moreabsolute worst attitude. I don't think I have ever dealt with more rude people. Very confrontational.​

I started seeing Dr. Chacko approx a month ago and couldn't be happier! The staff is on point and…read moreboth times I was in her office I waited about 5 minutes to go back and be seen. Her nurses are happy and competent and when they said Dr. Chacko would be right in, she was! I've been to many doctors, specifically this last 2 years, and I've never had such prompt, efficient and competent service. Dr. Chacko was patient and listened as I went over what was going on with me. She treated me accordingly and I'm already feeling better. I'm VERY happy that I found her for my GP!

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

My husband and I have been seeing Brooke since we moved to the area over 3 years ago. We love her!!…read moreShe is kind, compassionate and thorough. I always leave feeling like she has addressed all of my concerns. She always goes above and beyond. It truly makes a difference. The office staff has been friendly and welcoming. We appreciate Ponce Primary Care!!!

I wanted to update this review for anyone that is struggling with toxin exposure from mold or Lyme…read moreor has chronic EVB and even heavy metal poisoning. This has been a very long and expensive and Traumatic Journey. "Dr.Bindiya pointed me in the right direction for healing" . I had multiple misdiagnoses from Specialist and the ER. "Dr. Bindiya and she knew better and helped me." Eventually I had to see specialist in California trained in the doctor Shoemaker protocol which was for the best . Once you are removed from the exposure which is (very difficult because mold is every where )and you still are very stick you may have condition called CIRS =chronic inflammatory response syndrome. This condition affects every system of your body and causes brain inflammation which will add to the brain fog feeling hungover. I had to get a Nuro quadrant MRI to prove this Inflammation was in the brain it can also show it there is atrophy. I had to see doctors that were trained Dr. Shoemaker's protocol and familiar with Dr. Neal Nathan's Modifications for hyper sensitive people like me. Toxin exposure affects every part of the body from your brain, nerves , eyes, stomach , hormones and even your automatic breathing , blood pressure/heart rate. You can develop dysautonomia and mass cell activation .It's truly awful. You make look healthy on the outside and but be walking around feelings dazed and confused and very toxic sick hungover feeling , with pain, numbness, balance issues, micro seizures, tremors and severe light sensitivity , chemical sensitivity , so many other symptoms . For those that are suffering with this here are some things that helped give some relief. Hyperbaric oxygen chamber treatments by far gave the most relief and in a short period with in 30min (expensive but when you need relief very worth it) .I did 5 days a week for 90min for two months ) but with that I am not recovered unfortunately If you're very bad off like I am your doctor might prescribe you a portable oxygen unit .Ice packs for head and general over heating , avoiding hotels especially with window air conditioners. Also avoid using central air when you can and make sure your vents are cleaned. Ditch all house toxins products and I do mean all!! I was able to start eating /digesting again after using A combination-of Sovereign Laboratories Advanced Prebiotic Liposomal Colostrum Powder , and the liver and gallbladder detox by Andreas Moritz with modifications because of weakness . You When you have a chronic illness you need a doctor that can spend an hour with you, this condition is very complicated.Another thing that comes with is trauma ;Fear hormones shooting left and right ;this can make anxiety and even severe panic attacks a regular occurrence with this condition .Do your best not to watch anything that will increase adrenaline or add any stress,try sticking to comedy. Remove stressful people from your life.Releasing positive endorphins helps the most . Another thing I had to learn the hard way over exerting can cause less oxygen to your tissues and organs. Glutathione and vitamin C in liquid form will be your best friend and IVs are great if you can afford them. But the "Winning Star" after this long journey is the "biotoxin binder made by a brand called Cell Core" prove to be effective at removing the toxins with evidence of my lab tests, but also have the least negative side effects .I recommend going to doctor who does muscle testing. note under the Dr.Shoemaker protocol there two binders but I could not tolerate them well , they are Cholestyramine and Welchol.They caused me to suffer Herxheimer Reaction over and over again too many toxins coming out at once, but that was just for me ,others can tolerate it.) I also recommend get your hormones checked and regularly some of my levels were so low they were not readable by the lab. This information for those that are lost as I was.Always check with your doctor before doing anything new . I wish I had this information years ago and I truly hope this helps someone else.

I came to see Dr. Bindhi hoping to find an alternative approach to my health concerns. Over the…read morephone, I was told that my initial consultation would cost $360. I will say that the doctor spent nearly two hours with me, reviewing my history and performing an examination -- which was impressive. However, after drawing an extensive number of labs, I was surprised when, on my way out, I was encouraged to purchase an $8,000 "path to better health" package. When my lab results came back, I returned for a follow-up appointment (which I paid for again) and was told that my labs made her feel "sad" and that it seemed I might have lupus. No referral to a specialist was offered -- just that statement and a goodbye. Concerned, I sent my lab results to a close friend who is an infectious disease specialist at Emory. She was shocked by how much blood had been drawn and told me that not only was it excessive, but also that there was no indication of lupus at all. Beyond that, the office staff seemed disorganized, and the overall experience felt more focused on selling expensive wellness packages, supplements, and cosmetic services (like Botox and laser treatments) than on genuine patient care. In my opinion, this practice operates more like a business than a medical office. I would strongly recommend looking elsewhere for trustworthy, patient-centered care.

The receptionist Shea L, was very professional and informative. She assisted me with updating my…read moremedical record information. So my first impression was a positive one being a new patient to this clinic. I only had two documents to fill out about my medical background and after about 10 minutes of waiting in the lobby I was called to the back to be weighed, have my blood pressure and temperature taken by Joe; the Medical Assistant who was also very nice. After answering all of Joe's questions I waited inside the patients room for about 15 minutes before the Doctor arrived. Dr. Bryson, entered the room with a smile and an extended hand shake. He made me feel welcomed. I felt comfortable discussing my medical history with him and he was very informative answering all my questions. The Man at the Lab was also friendly and the young lady who checked me out and gave me all my paperwork was friendly too. I'm happy to be a new patient at Emory Clinic in Decatur, Georgia 30033.

It's ridiculous to go to the ER and wait for over 4 hours to be seen by hospital staff. Very bad…read moreservice and attitude. I will NEVER recommend this hospital to friends and family. Not unless they want to be in pain for hours on end and have the staff dismiss every attempt to be seen. Terrible experience. If I can give 0 stars I would.

The nurse yvette Myrtle Thomas was extremely rude . i came in to my…read moreappointment 20 mins early to check in and she told me that my appointment was cancelled and that they were going to stop seeing walk ins. I was totally confused! I wasn't a walk in , she just told me that my appointment was cancelled by the office in error!?! when i continued to question her she told me that she wasn't going to argue with me. She was clearly confrontational when i walked in the door! so she tells me that i need to wait for the receptionist to come back from break. so my son and i wait. the receptionist was very pleasant and we were escorted to the exam room, then i hear the head nurse Yevette talking about me and my son saying that she didn't want anyone in her face and asked her co worker what was we there for and we need to go. She then comes in the room minutes later slammed the door behind her and only addressed my son about why he was there . The employee was very unprofessional and should not be in a position to deal with patients. if she does not want to work let someone else do the job who will appreciate it . i'm positive that this is not the only complaint that she has received.

Horrible customer service, the front desk lady's were very rude and did not cater to my needs at…read moreall!! This has ruined my day and is a horrible way to treat someone that needs medical attention!!

I'm very disappointed with how billing was handled at this provider's office. I'm a Medicare and…read moreMedicaid patient with QMB coverage, which by federal law means I should not be billed for Medicare cost-sharing. Despite this, I was charged twice for services that should have been fully covered. I understand this may have come from incorrect information passed to the billing department, but it's still unacceptable. Patients who rely on QMB protections shouldn't have to fight to be treated fairly.

They do not warn of the large bills that will follow the procedure despite several attempts to…read moreinquire about charges!