I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

Initially my relationship with this location started off rocky. I waiting about 6 months for an…read moreappointment to establish myself as a new patient with Dr. Murray- that's fine - I've heard of longer wait times to see a good doctor and I was in no rush. And honestly, I wanted a doctor I could relate to so a black female doctor or NP with raving reviews is my preference. The day before my appointment I found it odd I didn't receive a text/phone call reminder that my appointment was coming up so I called the office. The lady told me I didn't have a scheduled appointment and transferred me to another lady that could possibly help me - I'm upset - but willing to see what they can do. She lets me know they recently merged and I wasn't in the system blah blah blah ... but she could reschedule my appointment. She took all my information and set up my portal. In the back on my mind I was like I hope I don't have to wait another 6 months ... so I ask about scheduling ... she's like we can see you tomorrow due to the inconvenience we will overbook to see you. I was like wow - great service recovery. Unfortunately I couldn't do the next day, but she allowed me the flexibility I needed and I was scheduled for the next week. So... appointment day. I walk from the Decatur train station - 5 minutes! I arrive at 930 thinking my appointment is at 945. Nope. I get to the counter and she's like my appointment is at 1130 and they'll see what they can do - If I could wait around. I'm a little annoyed, but decided to stick around. After I finish my paperwork - my name is called ( maybe a 10 minute wait). I'm like oh okay ... but thinking I'll probably just be in the exam room forever waiting. I eventually make it back to the exam room and chat with the nurse - the basics. About 10-15 minutes later ... Dr. Murray comes in. We had the basics doctor- patient convo she heard my concerns and ways I wanted to improve my health. Offered to do a physical - I'm like wonderful. She's does the physical. We have another chat and I'm done. Dr. Murray was very attentive and gave me the time I needed. The appointment wasn't rushed. I wasn't over talked or under talked. I felt she was respectful of my time and overall felt she was worth the 6 month wait. She also informed me now that I am an established patient they have same day appointments if needed. overall, a few hiccups, but great service recovery and appointment.

I've been a patient here for about ten years. I saw Dr. Marchal most of those years and he was…read moreamazing- attentive, compassionate, accessible, didn't make you jump through unnecessary bureaucratic hoops. Since he left and Emory has taken over, this office is become a nightmare. I don't see a doctor anymore; I see a PA. This would be fine except that she (Ahmadi) speaks to me like I'm a first grader, ordered a test without being truthful with me about why she was ordering it, and writes scripts incorrectly. She writes my six month script to expire exactly six months from the day I see her. This means that if I had a week or two left on the previous script or if the pharmacy is having trouble keeping my medicine stocked that the last month in my six month script expires before I can fill it and is now unavailable. When I call to try to resolve this issue, I don't get the office anymore- I get a switchboard operator. Recently, I waited on hold forever (where they tell me to hang up use the patient portal- the third patient portal system I've had to switch to since being there) and then, when I finally get a person on the line, it's a receptionist for Emory (not the office) who schedules me an appointment for the end of the week to get my refill. However, the next day the office calls and tells me that Ahmadi is out all week and, not only will she not be answering my request on the portal, but they are rescheduling my appointment for another three weeks from now. This means that I will have to go a month without the script that I need and have been taking, without problem, for years. I can't get anyone with any kind of medical degree to answer me, just a receptionist who tells me to wait. It's infuriating. No one treats you like a human and problems with a very simple solution are ignored until someone feels like addressing it.

The receptionist Shea L, was very professional and informative. She assisted me with updating my…read moremedical record information. So my first impression was a positive one being a new patient to this clinic. I only had two documents to fill out about my medical background and after about 10 minutes of waiting in the lobby I was called to the back to be weighed, have my blood pressure and temperature taken by Joe; the Medical Assistant who was also very nice. After answering all of Joe's questions I waited inside the patients room for about 15 minutes before the Doctor arrived. Dr. Bryson, entered the room with a smile and an extended hand shake. He made me feel welcomed. I felt comfortable discussing my medical history with him and he was very informative answering all my questions. The Man at the Lab was also friendly and the young lady who checked me out and gave me all my paperwork was friendly too. I'm happy to be a new patient at Emory Clinic in Decatur, Georgia 30033.

It's ridiculous to go to the ER and wait for over 4 hours to be seen by hospital staff. Very bad…read moreservice and attitude. I will NEVER recommend this hospital to friends and family. Not unless they want to be in pain for hours on end and have the staff dismiss every attempt to be seen. Terrible experience. If I can give 0 stars I would.

The real truth is they're lazy. Everything takes twice as long as it needs to, they don't care;…read morethey just keep delivering the same below par quality time and time and time again It should never take 34 minutes to place a refill request by phone and to then be told they never even called the pharmacy I'd give a legitimate negative review if your rating system went below 0

I've been looking for a primary care physician for some time (a.k.a. a GP!) and after both my…read morefirst visit w/Dr. Ellen Smith, and a second one w/P.A. Heather Prusik, I'm VERY pleased. Staff is polite, friendly, and efficient. Dr. Smith and Heather are both very impressive. Starting with the fact that they LISTEN! In honesty, I could do w/o the TV going in the waiting room, but -- it's standard these days -- unfortunately. What happened to quiet music? But I've already referred them -- as I was referred by my amazing chiropractor Kathryn Hoiris.

HIGH turn over in doctor, I've seen 3 different doctors at this office, two were good, the other…read moreone was discriminative and judgmental - he had insisting I needed to take a lab test, as a compliant patient I want to be compliance as long as it does not cost me anything, after asking the doctor (who is no longer there) and office manager repeatedly that I would not be financially responsible for the lab test and they said no, I agreed to take the test under the condition that I would not have to pay out of pocket for it. Months later I was billed $200 from the lab corps, I reached out to Susan Nation, their business manager to in attempt resolve the issue, after leaving MULTIPLE VOICEMAIL messages and emailing her, she finally responded after I contact the office main number and had them transfer the phone to her directly - but nothing to resolved. I ended up paying for the unwanted lab test and paying their office fee of $167 thinking I will never have to deal with them again. A year later, I received a letter from a collection agency stating that I had not paid my bill, can you guys not get your booking together? Their business manager Susan is AWFUL at her job. I'm not sure how she is still there at the office as inefficient and unresponsive she to do her job. Anyway, My advice is STAY AWAY from this office if you want a long term family practice that have stable doctor, with staff who are organized in their bookings and doesn't caused you financial headache. I had to email Susan today with my bank statement showing I had paid her last year and asked her to contact the collection agency to remove me off their list and inactivate me as a patient at their office, I wouldn't be surprise if she doesn't respond.

UPDATE: This office was raided by the feds investigating tax fraud:…read morehttp://www.ajc.com/news/news/crime-law/federal-agents-investigating-dekalb-medical-office/nfPxd/ One of the worst Doctor's Office I have ever seen in my life. It doesn't even matter if the actual Doctors are good or not, because just to see one is nearly impossible with the incompetent office staff here. First they will never answer their phone. Never return calls. If you finally get through, they will get your information wrong and make appointments for wrong days. The first few times I called to get an appointment as a new patient, they didn't even want to bother with me. They told me to call another office. I looked up the other place they told me to call and it was completely out of the way. I did not want to drive an hour for a Doctor visit. After seeing all the awful stress my wife had dealing with them I decided to give up and seek a regular physician somewhere else. They do not adhere to the insurance contracts they have. They will charge you full price every time they think they can get away with it. They told my wife to pay full price because she still had a deductible. The only problem is the FAMILY deductible was met, so my wife should not be charged anything for the visit. They held her medical care hostage by telling her they will refuse to see her unless she paid up. She finally just paid in order to see the Doctor. Once all the insurance papers were filed and an insurance check was issued to this office, my wife called up to get a refund on her overpayment. This was a year ago. Multiple calls and in-person visits later and we still have not gotten our money back from them. Bottom line.... AVOID!!

I recently tried New Journey Medical & Aesthetics and I must say, my experience has been quite…read morePositive and Satisfying I was looking for a structured and effective way to lose weight, and after seeing multiple reviews on instagram I decided to give it a try. Program & Effectiveness New Journey offers a meal plan/exercise regimen/supplement-based approach that is designed to help people achieve sustainable weight loss. I followed their customized meal plan/workout routine/supplement regimen for since November and noticed weight loss, increased energy, better eating habits. They have an amazing staff and excellent customer service. Give them a try I promise you won't regret it.

Lovely ladies, very welcoming. Maybe I'm at fault because I went in for Botox and left with fillers…read moreand everything else so maybe I should have stayed focused - it was my first time and was only suppose to be for a consultation. I feel the business practices are over whelming and a bit dishonest- charging patients for future services - with a no refund policy is unheard of!!! Be mindful you're not aware of this because she's rushing you to sign everything on YOUR cell phone while in the back room- it seems very rush rush. I asked for an itemized bill, never ever got it. To this day I don't know if I paid for 1 liter of Botox or 1000!!! My first treatment didn't go so well and she was forced to remove some fillers- my face looked distorted. She and the staff are suggesting for me to try another service and I'm saying let's get this one right first- When I didn't want to continue that's when I was notified that there's no refund. And that's when I reminded her that I didn't sign that on the cell phone her assistant did!! Their attitudes totally shifted - Im trying to figure out how to get a refund because I don't like the practice I can't trust a medical staff that's I'm not liking the results and the staff member is attitudinal? I used some of my credit on weight loss injections/ that did nothing! Today a year later I'm left with over $700 credit - I wanted to love and support this place - I wanted to see her win- I also want to see clear business practices! I'm still hoping some things change and the business does well. We all deserve to win

This review for anyone that is struggling with toxin exposure from mold or Lyme or has chronic EVB…read moreand even heavy metal poisoning. This has been a very long and expensive and Traumatic Journey. "Dr.Bindiya pointed me in the right direction for healing" . I had multiple misdiagnoses from Specialist and the ER. "Dr. Bindiya and she knew better and helped me." Eventually I had to see specialist in California trained in the doctor Shoemaker protocol which was for the best . Once you are removed from the exposure which is (very difficult because mold is every where )and you still are very stick you may have condition called CIRS =chronic inflammatory response syndrome. This condition affects every system of your body and causes brain inflammation which will add to the brain fog feeling hungover. I had to get a Nuro quadrant MRI to prove this Inflammation was in the brain it can also show it there is atrophy. I had to see doctors that were trained Dr. Shoemaker's protocol and familiar with Dr. Neal Nathan's Modifications for hyper sensitive people like me. Toxin exposure affects every part of the body from your brain, nerves , eyes, stomach , hormones and even your automatic breathing , blood pressure/heart rate. You can develop dysautonomia and mass cell activation .It's truly awful. You make look healthy on the outside and but be walking around feelings dazed and confused and very toxic sick hungover feeling , with pain, numbness, balance issues, micro seizures, tremors and severe light sensitivity , chemical sensitivity , so many other symptoms . For those that are suffering with this here are some things that helped give some relief. Hyperbaric oxygen chamber treatments by far gave the most relief and in a short period with in 30min (expensive but when you need relief very worth it) .I did 5 days a week for 90min for two months ) but with that I am not recovered unfortunately If you're very bad off like I am your doctor might prescribe you a portable oxygen unit .Ice packs for head and general over heating , avoiding hotels especially with window air conditioners. Also avoid using central air when you can and make sure your vents are cleaned. Ditch all house toxins products and I do mean all!! I was able to start eating /digesting again after using A combination-of Sovereign Laboratories Advanced Prebiotic Liposomal Colostrum Powder , and the liver and gallbladder detox by Andreas Moritz with modifications because of weakness . You When you have a chronic illness you need a doctor that can spend an hour with you, this condition is very complicated.Another thing that comes with is trauma ;Fear hormones shooting left and right ;this can make anxiety and even severe panic attacks a regular occurrence with this condition .Do your best not to watch anything that will increase adrenaline or add any stress,try sticking to comedy. Remove stressful people from your life.Releasing positive endorphins helps the most . Another thing I had to learn the hard way over exerting can cause less oxygen to your tissues and organs. Glutathione and vitamin C in liquid form will be your best friend and IVs are great if you can afford them. But the "Winning Star" after this long journey is the "biotoxin binder made by a brand called Cell Core" prove to be effective at removing the toxins with evidence of my lab tests, but also have the least negative side effects .I recommend going to doctor who does muscle testing. note under the Dr.Shoemaker protocol there two binders but I could not tolerate them well , they are Cholestyramine and Welchol.They caused me to suffer Herxheimer Reaction over and over again too many toxins coming out at once, but that was just for me ,others can tolerate it.) I also recommend get your hormones checked and regularly some of my levels were so low they were not readable by the lab. This information for those that are lost as I was.Always check with your doctor before doing anything new . I wish I had this information years ago and I truly hope this helps someone else.

Just starting my journey with Dr. Bindiya. I liked her straightforward approach, and she was easy…read moreto talk to. I am confident that the plan she has set for me will work, and I will finally have the quality of life I have been searching for.

I am not sure what happened but the physician's assistant who worked for them for decades just…read moreleft. I am not sure why, but I presume it's because they worked her fingers to the bone, as she was very good with patients and always booked because people loved her. Her workload was huge and, I am sure, overwhelming. Now that she is gone, they have basically kicked her patients to the curb. Just called for a prescription refill and they said you are no longer a patient because we are not seeing her patients! WTF?? So lame. I cannot attest to their worth as doctors but this seems vengeful and sour grapes. Seems there's a better way to resolve your business disputes than taking it out on patients.

I was pleasantly surprised when I took my mom here for her initial visit. She's on Medicare and…read moreMedicaid, so you normally get some pretty crappy docs, but not this one. He took 1.5 hours to perform a complete examination, listened to past problems, made some referrals and suggested she have some procedures done. I was very pleased by his ability to listen and understand my mom, who suffers from mental illness. I only had to interject a couple of times! He seemed genuinely interested in understanding and healing her many health issues. He was also extremely knowledgeable about prescription medicine, even some of her psychotropic medications! Upon leaving both my mom and I felt utterly relieved to have found such a great doctor. HIGHLY recommended for internal medicine.