I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

I have been bringing my children to this pediatric office for over nine years, and until recently I…read moretried very hard to stay loyal, even after moving farther away and driving 45 minutes for appointments. Unfortunately, my most recent visit made it clear that I need to change providers. Our appointment was scheduled for 8:30 a.m. We arrived on time, and after vitals were taken, we were told to wait for the doctor. We waited over an hour before Dr. Blair came in around 9:30. When she arrived, she was extremely rushed, did not listen carefully, and did not give my concerns the attention they deserved. The appointment was for two of my children. Before I could fully discuss my concerns for my first child, the doctor closed the chart and moved on to the second child. When I tried to bring up an additional concern for my first child--something I had scheduled the appointment for--I was told it could not be addressed and that I should use telehealth instead. I was also told she needed to leave because another patient was waiting. I understand doctors are busy, but when an appointment is scheduled, parents should feel heard--especially when it comes to children's health. The experience felt rushed and transactional, not caring or patient-centered. It was clear that multiple patients were scheduled at the same time, which affected the quality of care. This was a very disappointing and stressful experience, and it ultimately led me to decide to change pediatricians. I hope the practice considers scheduling changes and communication improvements so families feel respected and cared for.

We are visiting the area and went to ABC Pediatric Group in Stone Mountain GA after our infant was…read morerunning a fever for six days over 100F. We first saw the Nurse Practitioner there yesterday and she was horrid. She wanted to send us to the emergency room before even really examining our 11 month old based on her seeming "lanquid"-she was asleep in my arms. She missed an ear infection and, despite thinking she may have a urinary tract infection, wanted us to go to the emergency room so they could catheterize our infant and they could potentially perform a lumbar punch. This is a horrible overreaction that would have greatly increased the distress and pain of our child. We were able to bag some urine with the nurse's help, see that it was a UTI and see a doctor there after complaining at the front desk. The doctor we saw, Dr. Fiona Blair, was wonderful, very professional and was able to diagnose the issues behind the prolonged fever of our 11 month old including an ear infection the NP did not see. The nurses who helped us and the doctor are why this is not one star. That was yesterday and when we went back for a follow-up today to see how the antibiotic was doing, the same NP then said both ears had infections but the left was getting better (the doctor had not seen any in this ear previously) and diagnosed our infant instead with wheezing and wanted us to give her an inhaler and breathing treatments. It was overall a horrible experience causing excess distress to our poor baby. The doctor, Dr. Blair, and nurses were great but if you go, make sure it is not with the nurse practitioner we saw.

This will always be my go to if I ever have anymore babies this was my first pregnancy and they…read moreanswer all my questions.. they always take good care of me.

As always, I am pleased with Dr. Walters and her staff. Dr. Walters has been my ob/gyn for 24 yrs…read more She was always shown nothing but kindness towards me. I would recommend her to anyone. Sherry W.

I'm very disappointed with how billing was handled at this provider's office. I'm a Medicare and…read moreMedicaid patient with QMB coverage, which by federal law means I should not be billed for Medicare cost-sharing. Despite this, I was charged twice for services that should have been fully covered. I understand this may have come from incorrect information passed to the billing department, but it's still unacceptable. Patients who rely on QMB protections shouldn't have to fight to be treated fairly.

They do not warn of the large bills that will follow the procedure despite several attempts to…read moreinquire about charges!

I'm disappointed because I left without answers about what was wrong with me…read more I made an appointment the day before, and there were plenty of spaces. They also allow walk-ins. Nobody was in the waiting room when I arrived, which was good since a doctor's office is always full. Ensure you complete the check-in they text you before you arrive, because they will not even check you in. It was all relatively easy and fast. The nurse came, did the triage, and then the doctor came in to assess. They discarded the things that were not wrong, but again, they did not tell me what was wrong. I think it's not bad for an emergency, but if it's something that you could go to the doctor to better diagnose, I would go.

I'm not sure what's with all the bad reviews. I went in for a bad cough, I made an appointment day…read moreof and went in, I only waited 1min before being seen. Dr.Flowers assisted me with care and was informative on my illness. I was in and out, I'm glad I came here instead of an ER where I would've waited hours before being seen. From reading the reviews it sounds better to make an appointment than a walk in because of course you won't be seen right away from others who made appointments.

This place was truly a life saver. Being new to the area, I had the most difficult time finding a…read morephysician, let alone one that would actually listen to me and my past history and what worked and what didn't and finding a plan that has me back to being myself; my best self. I also can't thank them enough for how helpful they are being with an incident and the fact they actually listened to me and put my medical needs above all else is not only mind boggling (you just don't get prompt and compassionate service these days very often), but the front desk staff was also great each time I called, even though I am sure they got annoyed Bottomline; If not for their immediate help, I would be have been looking at a disastrous week leading up to thanksgiving and it might be the last one with my father. Instead, I'll be able to enjoy my time with family and be my best self. Thank you to all staff and doctor.