They should let people know in advance that they aren't letting anyone in the store. I drove 20 miles all the way from Frisco just to find out that they are doing curbside only. There's a pet place down the street from them that's allowing customers inside the store, Pet Odyssey. Just go there. read more

I love this place for all my cat's needs. They've been very helpful with advising about food for her weight management. My cat loves the rabbit fur toys and fleece balls. Our ferret has also been a huge fan of the toys and treats, especially the high quality teaser toy with feathers on a leather string. read more

I would highly recommend cat connection for boarding. Cat connection offers a daily journal documenting food, bathroom use, and play time. You can even call and ask about your cats daily activity. Everyone we met seemed to love cats and really care about all the cats boarding. Blake was scheduled to stay for 2 weeks, we had an unexpected emergency and called last minute to keep Blake boarded for an additional week. They accommodated the third week with no problem! When Blake returned home he was happy and heslthy, you wouldn't have been able to guess he was boarded for 3 weeks! We will definitely be back! Thank you cat connection! read more

I LOVE this store! I take my kitten here for her grooming and although my baby likes to misbehave they took great care of her and she looked beautiful! They also have the best cat treats! I buy my kitten minnow and lickable treats here. They have a variety of handmade toys my kitten loves! This is an amazing place for cats! read more

Cat Connection - My cat napping showing off her soft pawz!! - Pet Sitting Near Me - Dallas, Texas

Great groomers and store! My 5 year old Maine Coon's first grooming experience was wonderful. When I picked her up, she was calm. When I got her home and out of the carrier, I was able to more closely observe the cut which was perfect! A picture is worth a thousand words... We will be back when her hair grows out! I also included a before photo. read more

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I still love this place! The last time I reviewed the cat connection was 4 years ago. Since then I last reviewed I rescued a beautiful Persian cat & they treated her like the queen she was for the last 4 years of her life. She regularly would go in for baths because I felt like I could never get her as white and clean as they could. She would stay white for a long time too. We recently had to put her to sleep because of health issues and I feel as if I was able to give her the high life because of the cat connection's care, grooming and love! Thank you cat connection for always loving my girl. read more

Cat Connection - Having Your Cat Groomed by Us - Pet Sitting Near Me - Dallas, Texas

About as good as it gets for cats. Whether you want to adopt, get your cat groomed, find some toys, or buy some food, this is the place for cats. They alao have some of the nicest cat trees I have seen about anywhere. They have a small selection of dog treats, but this place is really mainly geared just to cats. read more

First time visitor. Long overdue. Great selection of food, toys, and items. They also contribute to charitable causes, and help out with pet adoptions. read more

What can I say; I shop at the Cat Connection. It isn't something that I advertise lest anybody think I am the crazy cat lady (I am not, I have dogs as well). Anywho, the thing is the Cat Connection has a fantastic selection of - wait for it - dog food. I know, I know, the cats should be mortified. They carry higher-end cat and dog food, the things that PetsMart and Petco should be selling but aren't. It is slightly higher priced than the Canine Commissary, but what I like is they don't mix in the crap pet food (Science Diet, I'm talking about you). There is at least one employee at the Cat Connection that is very knowledgeable about pet nutrition and if I sucked less I would know his name. Let's call him Bob, although I am sure his name is more exotic than that. So if you live in North Dallas (it is on that strip of Inwood in Addison that has all of the liquor stores - bonus) and need pet food, treats, items with which to spoil your felines, etc then check them out. Say hi to Bob for me. read more

Are you a cat addict? Can't get enough cat stuff for your fur babies or yourself? This is the place for YOU! My babies' favorite toys are from this place. They have real fur and leather mice that my cats MUST have. In fact, I buy a few at a time when I'm there because they keep getting 'misplaced.' I've gotten the cutest t-shirts, gift items, and house shoes there. I even found my friend's next cat there. She had just lost her beloved Maine Coon kitty a few weeks prior to one of my visits to CC. When I went in, they had a foster Maine Coon that was SO beautiful. I called my friend, and she was there in a few hours. She has had her Sarah for 3 years now. Thank you Cat Connection and Maine Coon Rescue Society! read more

DO NOT GO HERE! Their groomer pulled out our cats hair instead of clipping it. The groomer called and asked for permission to shave her mats because she was crying and in pain while they were trying to comb them out. Any prudent person would have quit and realized they needed clipped. I picked her up and the hair is ripped out and her thin flesh is red and very irritated. I know it must have been very painful for her to have this much hair ripped out. How can someone do this to a small helpless animal? Poor little girl. These people have no heart for your animal. read more

Cat Connection - Pet Sitting Near Me - Dallas, Texas

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My poor 15 year old chubby, declawed kitty was abused last year by the groomer. She told me my cat was mean (scared does not equal mean). I had to go into the back room to open the cage and get my own poor cat into her carrier. The woman kept saying, "Watch out! She will bite and scratch you!" Did I mention she is declawed?? When I got my cat home and took her out of the carrier, she could not walk. I took her to the vet. They sprained her hip!!! Run the other way! I am still looking for a cat groomer in Dallas... read more

This place by far, has the best prices on dog food. That's right people, I said DOG food. Before I discovered Cat Connection I was paying $8 more per bag than I am now. Not to mention I have also been turned on to natural treats. Okay, not me but my dog. They carry all the top brands, Evo, Innova, etc. for much lower prices than I've seen else where! They also carry quite a few lines of fresh natural dog treats as well. By fresh and natural I mean unprocessed, no preservatives, all clean like as in he could have hunted it himself! Also, the nasty things we would usually say "No, No, don't eat that" are actually the best tasting to dogs, and the best, and Cat Connection has them, fresh, and in the two doggie freezers. Yes freezers. We wouldn't want that stuff sitting around right? Killed, packed and frozen, non processed means fresh to my munshkin. He licks his package & his exit hole what does he know about fresh. :) read more

I did lots of research before using their boarding services for my week long trip. I really liked that they had a play room for my kitty and that she would not be caged up 24/7. They also offered a discount after using them for several days. The woman who runs this place is awesome and could tell that I was nervous about leaving my baby and said I could call or email her anytime and she would provide me with an update. The only complaint I have is that I paid extra for a bath and nail trim and it looked as if they had not groomed my kitty....nails were dirty as well as her ears :( read more

I had previously posted a not so positive review about cat connection and truly expected not to ever go back to this location again. However, ownership contacted me shortly after posting my review with sincere concern as to the level of service we received. She also clarified pricing policies and changes and admitted a small accounting error on their part. It was because of this personal contact that we decided to give the cat connection another try and today we were not disappointed. Our cat came home clean, well groomed, and he smells wonderful. Nobody and no business is perfect and we all have bad experiences every now and then. I'm just glad to know that with the cat connection, I can reach out with concerns and they'll be heard and addressed. We were also being faced with finding a new boarding situation for our cat and are glad to know that there is no longer a need to look elsewhere. Again, it was because of this personal outreach by one of the co-owners that we remain Cat Connection clients and I think that's essential client management with any small business. Pardon me while I cuddle with my kitty now! read more

If you are a cat lover, you will like this place a lot. This store carries a lot of cool kitty stuff... Cat theme decor, cat food, toys, carrier, wool cave etcs. you can spend a long time browsing to think what you should get to spoil your kitties. I like the way that they have a cat wandering around the shop. She is so cute and friendly!! Not sure if it's owner's cat :P I will be back once I'm in the area. read more

I am trying not to turn into the stereotypical "cat lady" but the Cat Connection is the bomb! Everyone there is practically a support group for fellow cat owners: lots of advise and commiserating about our finicky feline friends. Food My kittie has food allergies and they have been able to recommend the most amazing food (and it costs about 30% less than what my vet had prescribed). Toys They also have all of the best, most classic cat toys in stock. Unlike other pet store toys, theirs hold up to weeks of ferocious and energetic playtime. Grooming I did attempt to bring my cat there to be groomed, assuming that a place called Cat Connection would be the best idea. However, my little kitty was completely overwhelmed with the large number of other cats and was simply too upset to make it through the grooming. The groomers were really patient with me, called to advise and let me take her out of the kennel myself to avoid any additional trauma. It's too bad though, I still need a groomer! read more

This is a great place to get your cat groomed! It was so difficult for me to find a decent place that specializes in grooming cats. The atmosphere was nice and quiet for my senior cat. I'd prefer her not to be around loud dogs b/c it stresses her out. She got the lion shave and she came out looking fabulous! No cuts or anything and she wasn't stressed out. The staff is also quick and they were really nice. I'd highly recommend this place to anyone! read more

Cat Connection - Too cute! - Pet Sitting Near Me - Dallas, Texas

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The perfect place to take your cats for grooming, boarding, toys and quality food and litter. Priscilla, the main groomer, is a cat whisperer! She and her team calmly and lovingly have groomed my two Persians for 7 years. Both kitties scream and struggle when I attempt to brush them. However, at Cat Connection, they are putty in Priscilla's hands and come home relaxed and prissy from feeling good having those pesky mats combed or shaved. A note to negative reviews about hair pulled out and red skin. When the hair mats get so tight to the skin, they have to be shaved off for relief. The skin is red because of the tight mats pulling the skin, not the shaving. Also, a loving cat owner should never let the knots and mats get to that stage. Extremely painful for cat when they move. For love of your cats, take them in to be groomed regularly! read more

Took my fur child Tubby (short-haired) cat to get groomed as she is a little chubby and cannot reach all spots to groom herself. She also had a few mats. When I picked her up not only was she so soft she also had a whole new attitude. She has been so happy and seems to feel so much better with her fur coat being mat free. Side note: there is an extra charge of $10 for mat removal. I also bring my other cat Sir Winston to get his nails trimmed all the time. They are always prompt and I have never had any issues. The store is also adorable and has tons of cat lady stuff and apparel and is fun to browse while you are waiting on your fur child's nail trim. read more

I have taken my cat here for boarding about 3 times this past year. Cat connection has been nothing but great to my cat Lily. They're very kind and you can tell they all love the cats! read more

If you're looking for friendly, smiling faces this is not your place. I've been in quite a few times over the last year since adopting my cat and unfortunately this seems to be the norm with the person working the counter. Staff is not rude, just not friendly and it really made me question leaving my cat to be groomed. That being said, they seemed to do a good job with my girl. She was clean and fluffy when I picked her up. I did not have her shaved or anything, just a bath and a sani cut and as far as I can tell they did that well. Can't speak to any boarding services, but they do have a good selection of food, treats, toys and other cat related items, including cute cat stuff for us humans. This place isn't close to me but I was willing to make the drive (and pay more than I have been for grooming services) because I wanted to try them out and hopefully start going regularly. I'm on the fence if I would take my kitty back. Customer service is important to me and feeling like I'm a hindrance for just walking in the door is unappealing. read more

I have taken my Hymalian for grooming to several places, but Cat Connection groomers give the smoothest and best "Lion Cut" in town!! The Cat Connection experience is so much better than anything else that's out there. My kitty doesn't seem to be as traumatized after getting groomed, perhaps because they haven't been exposed to barking all day! read more

Couldn't have been better. Fast and with excellent communication and information for my cat's (and her owner's) first grooming experience. Did great job de-matting older cat. Gave great advice for home-care. Very nice people!!! They schedule specific drop-off time slots to facilitate the process. read more

I can not even imagine having a cat without there being the Cat Connection. This is best and most friendly place for all things cats...and then some. Super friendly service, impeccible grooming, incredible variety of natural foods, fun toys, and many other products. Not to mention a great website and easy online ordering. Listen up peeps, I have 2 Labradors and have always considered myself a total "dog" person but since having my rescue Persian, The Cat Connection has made me a feline friend for life! My Aggie vet even asked me where I get my boo-boo kitty groomed because it was the best lion cut/grooming he had ever seen on a cat. I LOVE this place and my kitty-boo does too! Visit and see for yourself! read more

I love, love, love cat connection. They carry absolutely everything you need for cats and cat lovers and they know everything about cats. They are unfailingly kind to cats and their owners and are good about giving tips and advice. Recently my husband and I moved to Hawaii. Cat connection was so helpful in helping us get out cats to Hawaii. They recommended a vet service that specializes in shipping cats worldwide. And I came in on Easter sunday this April to ask about comfort measures for my cats on their long voyage. Christy (sp) spent so much time with me giving me lots of tips for comfy cat travel and assuring me that they would be fine -and they were! Thank you so much Christy and cat connection -we are only sorry that you don't have a store in Honolulu! read more

I have taken the cats here for 4 years because they are the best! The groomers understand cats, provide the most stress free experience possible for them. I love that it is cats only so it is quiet and doesn't scare them with dogs. Great results. read more

For starters I want to clarify this at the beginning. It's not the service to my cat that gets 3 stars, it's the attitude towards me. 1. You are not the only cat groomer in town. 2. You have got to train your staff with customer service skills. 3. Change your drop off policy. It doesn't work out for 8-5 professionals. My cat can't speak for herself but I'd like to think she enjoyed her service since she came out very chill in comparison to our trip there. She got a tag on her carrier which I can completely appreciate. It is a bit more than I'd like to pay but given your cat experts and I only need to go once a year, I paid it. Note: I found a better place since my visit here. read more

I am a long time customer of Cat Connection and felt compelled to write a review to share my experiences. I initially came to Cat Connection years ago looking for healthier food alternatives. The Ownership and Staff at that time impressed me from the first minute I stepped in the door. I was greeted with "Welcome to Cat Connection, someone will be with you shortly". WOW, you don't get that from the larger pet stores. I spoke with the owner which took the time to explain the finer (most important) points of feline food consumption and learned a lot. This exceptional food knowledge has continued with the current Ownership and Staff. They have taken the knowledge transfer to a whole new level. They are always attentive to my questions where our cats are concerned and strive to provide the best service they can which sets them apart. I believe they subscribe to the mindset of "Customer Service is worthless, Customer loyalty is priceless" and is practiced daily. So for those of you who have had not so positive experiences here, ask yourself the following questions the next time you drive by or think about Cat Connection: 1) Did I ask the right questions to better understand the services they provide? 2) Did I take the time to ask for clarification to topics I might not have been knowledgeable about? 3) Did I take the time to think about what I asked them to do with my cat and what it truly meant? 4) When I stopped by their place of business, was I just in a crappy mood and took it out on them? Get to know Christi, Erin and the staff and allow them to do what they do best...make a "Cat Connection" with your cat. read more

They are the nicest people- so friendly and professional. My cat comes back to me shiny, beautiful, and smelling so good! I highly recommend. read more

They carry foods and toys you can't find anywhere else. Also they stock ECO-88 which is the best odor lifter solution I have ever used and I've had cats all my life. It is the best for removing urine and fecal accident odors and stains. I cannot speak to the other services they offer, I only buy products here, but I can always find what I need. Pleasant staff! read more

I found Cat Connection by searching Yelp and it was one of the highest rated locations to board our cat. The process to check her in and get her set up with boarding was quick and easy. The staff was very friendly and I enjoyed the process. We picked her up with no problems and she was happy and well groomed. I would definitely recommend them to anyone. Thank you folks! read more

I love this this place. They always take care of my cat. He doesn't like to get groomed because some groomers are a bit too aggressive when they groom. But when I brought him to cat connection I never have an issue with him after his grooming. I know they handle him with care and his lion cuts are always on point. They have the best customers service. They help me with all my questions and concerns. I recommend this place to anyone. read more

So I am updating my review on Cat Connection as they have gone above and beyond to help me with my aging cat outside of this order. I still think that they should have notified me about the distributor, not respond to my email in regard to the shipment's status, but all that aside they really seem to be caring people who want the best for cats, all cats. Thanks to Erin for all her follow up. I am sure they will change some policy and insure that orders that are not being filled will initiate some type of notice to the customer before they contact CC. Thank you Kathi I ordered some Tiki Cat Velvet from this website for the first time, along with a collar and sent it in with payment on 3/25. I waited, and waited, and waited and checked the order status twice and both times pending and finally on 4/2 I sent a note to see what was going on as it was still pending! They had charged my card, but no updates until my email and then I got an email the next day saying, " I'm so sorry, but we have not been receiving the Tiki Cat Mousse from our distributors, and the collar was discontinued by the manufacturer." Nothing on the website that says either are out of stock or discontinued. When were they going to tell me? I was holding off on buying it from Amazon, trying to help the small business owner, and since it is the only think my cat will eat I had hoped this order would come before I ran out. Not the case and certainly not in the time frame they said when I pushed purchase. I have asked them to cancel any account I have with them and they did say they would cancel the order, but I will see if they give me a refund or I have to ask for that too, just not sure they are on top of things with their online portion of the business. Well, I tried to help the little guy but the little guy let me down. Back to Amazon I guess. read more

My cats have been customers of Cat Connection for years. First: my cats will NEVER board anywhere, but the Cat Connection. They have boarded there many times over the years and have always come home in a calm, contented manner. One of my cats hates leaving home and does not want to be touched by anyone. The WONDERFUL LADIES who care for the cats understand this and make him a special bed, in his condo, that he can hide in. They understand that some cats want to be left alone and other than feeding and cleaning his litter box, they allow him his space and privacy. My other kitty was abused and is very fearful of people. Again, the ladies who care for the kitties make her feel very secure and safe. My cat (who died last Spring) required my husband or me to remove her from her condo since she so enjoyed being at Cat Connection and was unhappy to leave. She LOVED being there! Second: Cat Connection has the best selection of high quality cat food (and dog food). Jay, the owner of Cat Connection, is very knowledgeable about the food and he and his staff have been fabulous in helping me choose the best food for my cats and their specific conditions. Third: Cat Connection has been so helpful and supportive in providing me advice and suggestions regarding health and/or behavioral cat issues over the years. These people truly understand cats and they truly care. Forth: Cat Connection has an incredible selection of toys, beds, water and food bowls and other cat related items. If you want to have peace of mind when boarding your kitties, then Cat Connection is the place to go. If you want the best food for your kitties, then again, Cat Connection i the place to go. read more

Terrible boarding experience. Cat was isolated entire time. Staff couldn't care for cat properly while on vacation. Store has cool things but avoid boarding. read more

Took my Persian cat in for a lion cut on 2/2/16. When I got home and took him out of the carrier I immediately noticed he had several red spots on his skin from razor burn, cuts on his stomach, and patches of raw skin on both his stomach and behind. I called the store the next day to express my concerns and to inquire regarding why I wasn't informed of the situation when I picked up my cat. I was put on hold and transferred to the groomer, who simply told me razor burn and cuts were normal for some cats and that he must have had dry skin. She advised me to buy a cone to put around his head for a few days and some spray to keep the cuts from getting infected. I have used another groomer for years prior to my move to Dallas and have never picked up my cats in even a remotely similar condition, so in my opinion this is anything but normal. Very disappointing, I will not be using the grooming services here again if it is "normal" to pick up a cat with visible cuts and razor burn only to be told to buy a cone and antibiotic spray (which I was encouraged to buy at Cat Connection). It shouldn't be necessary to employ corrective measures such as this after grooming, and the unapologetic response from the grooming staff made me feel that they didn't care about the situation. Update: After speaking with the manager and notifying her I had to seek treatment for my cat due to the cuts he sustained during the grooming session, I was reimbursed for the cost of the grooming. read more

I had to board my little princess while I went to my brother's wedding in PR and was a little sketched out on the whole boarding process in general. Naturally I had checked out other places before coming to Cat Connections and what I saw was scary. My cat is an exotic shorthair Persian and can be a little on the high maintenance side so of course I wanted the best for her and I found it! The place was large, clean, and they DO NOT leave your cat in a cage the whole time. They give them ample time on the floor and in a play room so everyone is happy. The staff was friendly and they take their jobs very seriously. I would definitely come back if I ever need to board her again. I would recommend this place to any cat lover! Special shout out to Angie for taking such good care of my kitten! read more

I emailed with some questions about grooming my 'special needs' cat, and Ms Christie was very kind and helpful, taking time to call and explain in-depth to me what they could do for him and what parts of the grooming might pose a risk for his particular health needs. The call took 15 min and she was very patient and never pushy the whole time! The only reason I did not end up going here with my cat was because I found a vet that could do grooming even closer to my house- but I wanted to speak to the excellent customer service that I received. read more

These guys were amazing! They worked us in last minute when our usual vet board fell through. The facility is IMMACULATE. The tech were were fantastic with my boys-even my scardy-cat! I will definitely be back when we take our next trip! read more