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Mauston, WI

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Castle Rock Watersports

5.0 (2 reviews)

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Ask the Community - Castle Rock Watersports

Holiday Shores Watersports

Holiday Shores Watersports

3.4(14 reviews)
19.1 mi

Worst customer service ever!!! Asked where the boat rental was " well we have signs what dont you…read moreread them . Like excuse me?? Later talking to a friend on the phone. Mentioned "the parking is chaos?the parking was chaos? People were double parked. They had a guy directing traffic like 15 golf carts all over the Manager Yells" no it wasn't??...me "yes it was" her " cancel there reservation" a $500 reservation?? Ok Buy Felicia we are locals and we will never be back or recommend ever!! I have never been so poorly treated But after seeing other reviews, looks like this is their normal worst custom for service?! I do believe that a company would be so snotty and rude out of the gate!! Wow just wow!! This place is awful!!

We went to rent three WaveRunners with our group of friends. Outside, they had new WaveRunners…read moreavailable, but they gave us the older ones. When I asked why, they gave a ridiculous excuse, saying they couldn't give us the new ones because we were a group, and they would only give them to solo riders. Despite the illogical reasoning, we took the older ones without causing any issues and started riding. Ten minutes before the end, I was swapping the passenger behind me with another friend. Both of us stopped, and there was a distance of about 4 meters between us. The friend behind me jumped into the water and went to the other WaveRunner. Just at that moment, one of the employees was coming towards me at high speed. Unable to control his speed, he tried to veer to the right to avoid hitting me head-on but ended up colliding with me. The 16-year-old employee said we needed to return to the shore, so we did. He told everyone that I had hit him, even though myself and two friends witnessed the incident. I explained the situation, and two female managers came. Surprisingly, both of them accused me, as if they had witnessed the whole thing. Their only argument was that we shouldn't have been that close. I understood that point, but their employee shouldn't have approached me with such speed and shouldn't have hit me. Despite my efforts to explain, they blamed me unjustly. Then, another employee on the shore, who was more than 200 meters away from the incident, claimed to have seen me hitting the employee. This was an obvious lie and deception. Later, the girl at the reception inside the establishment claimed that I had asked her a question: "What happens in case of an accident?" I asked her to show the footage because I knew I hadn't asked her anything like that, but she said she didn't have the authority to access the cameras. When I got home, I saw that they had charged $1030 to my credit card. This is a robbery, a lie, and a slander. I strongly advise staying away from this place. I will do everything I can to get my money back. The document I signed does mention that I will be liable for any damages to the WaveRunner I rented, but there is no clause stating that their employee can come so close and even collide with me, and I have to pay for their expenses.

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Holiday Shores Watersports
Holiday Shores Watersports
Holiday Shores Watersports

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Schleef's Boat & Pontoon Rental

Schleef's Boat & Pontoon Rental

3.6(12 reviews)
23.9 mi

Renting a pontoon with Schleef's was a great experience! We were looking for something to do and…read morelove boating but don't yet own our own - googled and found Schleef's - called them and the super friendly voice set us up with a half day pontoon rental later that same day! And best of all they have amazing prices, $135 for four hours which is like a hundred dollars or more less than the other options. Lake Delton was a great small lake to cruise around, throw the anchor out and swim and fish. We will definitely be back this summer to do it again with Schleef's! Very friendly, family owned service and was a great experience!! Also, their fish & bait shop across the street from the lake was great too! Excellent prices, super cheap hooks and lures, live bait, and easily walkable from the bait shop right into the pontoon to go fishing. 5 out 5 stars hands down!

Awesome boating experience!!!! We came up to go boating, and after another company "lost" our…read morereservation we thought it was going to be a bust. However, after we explained the situation that happened at the other place, they put an extra boat in just for us! They wanted to make sure we enjoyed our time in the Dells, so they went above and beyond for us! I'd highly recommend supporting this family owned and operated business! Great people, and we had an unforgettable time! Thank you so much for making our whole day much better!

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Schleef's Boat & Pontoon Rental
Schleef's Boat & Pontoon Rental
Schleef's Boat & Pontoon Rental

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Dells Boat Tours

Dells Boat Tours

4.2(195 reviews)
22.9 mi

We went on the Lower Dells jet boat adventure. This was our favorite part of our trip to The Dells!…read more The price for tickets is $37 per adult. But if you purchase them online you can get $6 off each adult ticket. The price is the same for the lower and upper dells tours. The lower dells tour seems to depart more frequently. The upper dells tour is a little longer. Parking was plentiful for the Lower Dells. There's bench while waiting for the next tour. Be prepared to be soaked. They don't sell ponchos. You will be drenched from the power stops. The spin outs are fun but not as wet. Literally every seat will be wet. No life jackets for adults but children are seated towards the center of rows and do get life jackets. Our tour guide Nate was great. He was very knowledgeable about the scenery. The rock formations are very pretty. Your tour guide gets very close to the rocks. One guy in the front row reached out and was able to touch it. It's a great activity to get a break from the heat. But you should have a change of clothes ready, a towel, a swimsuit on, or be prepared to go back to your hotel for a shower afterwards. It was well worth the ~$30 for the tour. We liked it so much we considered going on the upper dells tour the next day but the timing didn't work out since those tours are more limited.

Our visit to the Wisconsin Dells area began with a journey along the River Walk. To our left was…read morethe scenic Wisconsin River and towering above to our right was the tourist-trap laden Broadway. In between, the River Walk features stories of the citizens of the Dells from the past and present. The stories displayed along the walk perfectly lay out what the Dells are - A narrative of 'loving and protecting' the nature while operating an area that exists solely on the exploitation of said nature. This is where we meet our Upper Dells Boat Tour. The Dells Boat Tours leave from a handful of flights of stairs down from the River Walk to a dock on the river. An elevator from street level is available to access the docks as well. I brought our youngest down the stairs in my arms while my wife brought our other children down in the elevator. Arriving at the front of the dock I was refused a seat as my whole party had not arrived yet. I explained my wife was on route in the elevator and would be joining momentarily, this was met by the greeter with a "We know what we are doing." My wife explained when she made her way down that voyage on a boat was first come first serve and apparently the ability to sit served as a queueing mechanism. Sure! The boat ride itself? Comfortable enough. Old boat, river tour. You know what you are getting. The boat had access to two stops (Witch's Gulch, Stand Rock) for some interaction and up close views of the natural wonders formed in the area. At face value there, the whole tour was pretty good. Nice sites. About two hours of activity. To me though, the tour, and all of the Dells collapses underneath the weight of its own hypocrisy. The guide and captain both carried forward the "We know what we are doing" and "Loving and protecting nature" attitudes introduced at the beginning of this experience, while also contradicting themselves throughout. The tour references George H. Crandall, speaking lightly to his idea that 'No man can own the Dells' and his quest to purchase and preserve as much of the land as possible to promote stewardship over private exploitation. You are then dropped off at a raised platform hammered over the Witch's Gulch area to walk to a concession stand and souvenir shop built onto a paved area. Early on in the tour the guide points out and celebrates a carving into the rocks by Leroy Gates, an early entrepreneur operating Dells Boat Tours, advertising himself and his tours. Later in the tour at Stand Rock, security cameras and warning signs surround some exposed sandstone where curious tourists have etched initials over time. Also carved into that sandstone? Another concession stand where you can purchase a beer or a $55 sweatshirt. Now, I'm not encouraging carving into the rock but these messages feel mixed. Stand Rock also presented a bizarre presentation of a dog jumping over a 5.5 foot chasm up 46 feet in the air, to recreate a famous photograph taken by local H. H. Bennett in 1886. Bennett is celebrated for his early photography work documenting the Dells area and discovering many of the natural wonders. This beauty is yours because others before you loved it - and we honor them by hanging signs everywhere, selling slushies, and installing this safety net between rocks in case something happens when the dog jumps? One of the more disappointing tid-bits passed on by our guide was of the local Ho-Chunk people being formerly known as the Winnebago, which was a name they did not choose for themselves and was ultimately viewed as a slur. The Ho-Chunk had to fight for many years to have their name Federally recognized. This story was told in sort of a jokey fashion, with the English translation of Winnebago landing like a punch line. It was also mentioned later in the tour that one of the Dells Boat Tour vessels includes Winnebago in the name. Near the end of the tour we are pointed toward the Kilbourn Dam which is presented as a historic and wonderful achievement. The Dam split the Wisconsin River and raised the water level of the new 'Upper Dells', which concealed many of the natural structures H. H. Bennett had previously documented. He was a fierce critic of the Dam, and died the year it was built. I am not saying we shouldn't encourage preservation and take the opportunity in our lifetimes to preserve nature for future generations to enjoy. I have loved every visit to a National and State Park and we are teaching our children to do the same. What I would prefer, is that we pick a lane here. You either rally against defacing nature, or you pump tourists up and down a river to your concession stands every 1/2 hour. You know when you meet someone who isn't genuinely presenting as themselves and it makes the whole encounter feel weird? That is essentially the feeling I left the Dells and the Dells Boat Tour with. We declined leaving with a souvenir photo.

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Dells Boat Tours
Dells Boat Tours
Dells Boat Tours

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Castle Rock Watersports - boating - Updated October 2026

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