Kyle was an EXPERT in replacing our Chamberlain garage door opener, he knew exactly what he's doing and answered/explained my questions. He was very efficient, finished the job in 40 minutes, highly recommended. read more

Absolutely terrible customer service. They installed a Genie garage door opener that I bought at Home Depot and paid for installation. The remotes and wall switch wouldn't function 10 minutes after the installer left. I called and they said it's not our problem, you signed off on it. I spent the afternoon on Google learning how to reprogram and fix the switches. read more

We ordered our new smart opener online with Home Depot and got the military discount. Castle is one of their contracted installers. We couldn't be happier with the service we received. From booking the appointment with Tiffany to the installers Kyle and Miley who arrived on time and finished the job in less than an hour. Very friendly and pleasant folks. read more

Castle Garage Doors - New Chamberlain "smart" opener. - Garage Door Services Near Me - Escondido, California

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Our Garage Door opener stopped working it's a few years old so figured we needed replacement.. Went to HD bought a new one with the installment included. Within one day Tiffany from Castle Garage Doors called and set up our date for us she was professional and very sweet on the phone. The day of install Kyle showed up called 20 minutes prior to arrival was very professional and also was able to get our existing unit going very quickly (we had had another company out and were told ours was no longer functional and overhead replacement at a very high price). We will call Castle in the future for any of our garage door needs. Susan R Oceanside Cac read more

I can't say enough good things about my garage opener installation! The whole team was awesome--super responsive when I booked, right on time for the appointment, and incredibly professional. The installer, Kyle, knew exactly what he was doing and had everything up and running in no time. If you're thinking about getting a new garage opener, don't hesitate--these guys are the real deal! read more

I called Castle improvements for a PIN reset which they did a year and a half ago successfully. The lady I talked to on the phone said she could help me and that it was $68 deal going on so I agreed. The person who provided service arrived at my location and promptly started to spray the hinges on my garage door which I did NOT need NOR did I request. He then proceeded to tell me that my Pin pad was a pain in the ass to work with. I ended up paying them $200 for a $17 pin pad I could have done my self and lubing I did NOT need. I tried to call them to at least get my $68 waived but they never called me back and are now ignoring my calls. Steer clear and don't get bamboozled by this business. read more

Kyle Hefner from Castle Garage Door did an exceptional job of installation on our garage door. I recommend this company fully and not only installation but follow up. Customer service was great. read more

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Prompt service, excellent/ superb coordination (Tiffany), knowledgeable technician/ installation on time( Kyle); follow up with email and questions by Adam and Vanessa and "cherry on the top of the cake" - reasonable pricing!!! What else can you ask for ?... I have been using "Castle Garage doors" for my garage service; repairs; new installation needs for more than 15 years. I think it should tell you something. Entire team (Adam , Vanessa, Tiffany , Kyle) is there for you! read more

Tiffany was fantastic. She made the whole process so easy. Juan the installer was professional, called before the appointment, showed up on time, completely cleaned up everything afterwards and made sure we could operate the new opener. I couldn't ask for better service. read more

Oops I meant to give review but forgot! Took the trash out tonight and remembered garage door got stuck wouldn't close I was crying because I couldn't get anyone out I called Castle spoke to a woman who sent someone out right away. Thank you so much for helping me tec was excellent as well read more

Chris came out today to install a new garage door motor for me. This is the second time I've used them and I will never be using anybody else. Chris did an amazing job. He was quick professional, and very nice. He also helped me to program a new code and my old garage clicker so that I had a spare. I think their prices are a great value and I don't think you could find another company that does this good of work for such a reasonable price. read more

Can't begin to say enough good things about Kyle and this company. He has been professional, courteous and knowledgeable every time. Would highly recommend him to all! read more

I was extremely disappointed in the workmanship provided by Castle Door. I went to Home Depot to purchase my electric garage door opener and they use Castle Door as their installers. The install was completely unacceptable. Loose wires literally draped over my car when the job was "completed". When I questioned the installer, he said that they only provide installation and are not electricians. He used my extension cord and even told me at the completion of the job it might be a good idea to unplug it since it was on an extension cord. My son who is not an electrician installed 2 lights in my garage, but draped whatever excess cords over the rafters so it wouldn't hang over our cars. My handyman who does some electrical work said that the way they were "installed" could be a safety hazard as starting my car under the wire could possibly cause electrocution. read more

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The worst. Sloppy, incomplete installation, failure after 4 months, refusing to even attempt a repair. Watch the video. Home Depot's only installer. read more

Great service and knowledgeable technician. Quick on time service over the holidays. I would definitely recommend this company for any garage door and or gate repairs. Ive used them in the past for gates as well. read more

Wrong size garage door was ordered. They blamed me for them ordering the wrong size door. They later came back and installed the correct size after a lot of hassle. They said they would be back to take the water proofing and install the decorative hardware, but never did. I had to order and install the hardware myself. read more

The quality of work is terrible and customer service is arrogant. Bad combination. I should have avoided this company at all costs. (I did not choose them, Home Depot "attached them" to the sale of the garage door as the installation company. I paid almost 2K for a small (1 car) garage door replacement. The wait was 7 weeks, finally a 2 people crew came out, and did "it" in an hour or so. They didn't speak English so I had to figure out what works how. It stopped working after 3 days. I called them, they were very rude, basically spoke to me like I was an idiot and I didn't know how to use it. They told me they won't fix it, or if I want them to come out, they will charge me $80. I insisted that someone comes out at no charge. Finally someone did show up who spoke English and fixed it. He said it wasn't programmed as intended, he had to reprogram it. He confirmed that I was right, it wasn't working. It stopped working again after 3 weeks. It turns out, there are missing screws where the door is connected, it started falling apart. I didn't bother calling them and arguing, I bought the screws and bolts and fixed it myself. I have not seen such a botched job in a long while. Regarding Adam C.s response: I am not posting bad reviews, I am posting fair reviews. You are wrong in all your points, and again the door is falling apart because some bolts were missed. Very poor quality of work. 1. the motor was purchased at an unknown place - Wrong. Same place: Home Depot. Castle told me to go back and buy the motor at the same place. 2. Usually customers are grateful for the help not upset we try to help them - but you were not helping. You refused to send someone out. 3. We went out to do the service call and no one was there - 4 people were there at the time. If no one was there, the technician couldn't get in. 4. The motor did unprogram itself - the technician told me the programming wasn't completed by the previous crew. I did not want to go back to Home Depot to ask them why they told me to use Castle but now I will. read more

Highly professional and thorough technician -- my garage door now opens and closes nicely!!

Hired Castle through Home Depot. Gave notice before arrival. Chris was awesome! Extremely knowledgeable with replacing my door motor and certainly with garage doors. Helped me with the computer app with the new motor. Would not hesitate to use Castle for all my garage door needs!! Thanks Chris!! read more

Great experience with Castle Garage Doors starting with my initial call scheduling with Tiffany and finishing with Kyle showing up a couple hours later to replace our garage door springs. There are a lot of large corporate owned companies out there that hire techs who don't really know what they are doing and overcharge for questionable service. I've had to replace my garage door springs 4 times in the last 23 years, which is too many times. Why? Well, I don't really know exactly why every time, but last time I got my springs replaced, according to Kyle, they used the wrong sized springs. I had been able to tell for some time that something was wrong with my garage door, but I didn't know what. At some point after the last replaced springs, which wasn't that long ago, I noticed we started to frequently hear a large popping screech sound every other time we opened the door. The wrong spring size explains this symptom. Anyway, I'm super tired of hiring people who don't have the experience or expertise to do the job correctly. It shouldn't be that hard to find that, but there are companies out there with totally unreliable techs, predatory pricing, and somehow still have decent reviews. This time I searched for a quality family owned and operated locally run company and found Castle. I will be saving their number in my phone! Huge thanks to Tiffany and Kyle! One last thing to mention--I called two companies--Castle was almost half the price--and they gave me exact pricing over the phone. Kyle said the companies which don't give pricing over the phone sometimes use this tactic to decide their pricing based on what they think you can afford, i.e., value of your house and car, etc. There are some seriously predatory service companies in operation. Be careful out there! read more

This outfit is not worth your time and money! Upselling door repairs when scheduled for installation!

BEWARE!! We were referred to Castle garage doors by default cause we purchased our garage door through home depot, Biggest mistake ever! They built this massive frame, using 4 pieces of thin wood versus 1. The frame in the center is now buckling and it's only been a year. This home is located in a townhome community with strict HOA rules, Castle garage door built a frame that didn't match the other homes in our community, so we can't get this frame painted until it's corrected. In addition to this botched job, the door they recommended us to order is short, So I will have to buy larger panels to remove that hideous frame! What a waste of money! On a side note, I've contact Castle garage doors and they will not correct their work and make this right. They are saying the buckling is because the frame wasn't painted! STAY AWAY They won't guarantee their work! read more

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Used Castle for the first time for an emergency situation after we knocked the garage door off it's track, bending some parts in the process. They were actually referred by a competitor who was fully booked. The employee, Juan, was prompt and let me know he was on the way to our home. He was polite but initially thought he didn't have the required part for the fix. However, he demonstrated that he is a can-do worker who found a way to get the job done, saving me from losing a night's sleep if the door stayed open. The fee was very reasonable, especially for an emergency call, and they offered to apply the fee to a new door if we decided to go in the direction, which seems likely. I can't say enough good things about a company which responds to needs like this. read more

I had Castle install a new garage door opener. They are a TOP NOTCH organization. Excellent scheduling and communication. Kyle came out to do the install and was quick and efficient in getting the job done. He took the time to walk me through what I needed to know and was a joy to work with. I highly recommend calling them for any garage door needs! read more

Last week we had a new garage door installed by Castle Garage Doors in Escondido, we were extremely pleased with the service they provided. Carol who called us to arrange a time and details, handled everything efficiently. Installers did a fantastic job and the installation went so well. Thank You Castle Garage Door Company! David read more

I seldom leave reviews but Castle Garage Doors is the exception. They have come several times to my home (Carlsbad)to fix my 2 garage doors and their service is OUTSTANDING Fair price Extremely easy to book appointments They know what they are doing Problem is fixed the FIRST TIME Courteous I wish every tradesman were like that. Sincerely Maria Teresa Beyles read more

Castle called to set up an appointment for the garage door opener I bought through Home Depot. Kyle called 30 mins in advance of arrival. He showed up, explained the process, got to work and knocked it out in about an hour. Kyle walked me through the settings along with how to keep the door running well and operating for the next 15-20 years. Couldn't ask for a better experience than I had with Castle. read more

Did not provide me written quotation with a number on it. It was zero as we were only purchasing 2 new additional remotes for 85.00. When the service was over I was charged $85 each plus $125 service charge. And $85 for each remote. I paid the technician even though we called to dispute the charge. It wasn't the technician's fault. It was the office. read more

Buyer Beware: they lose money on Home Depot install jobs @$148.00. They will up sell you on a variety of unneeded services. most notably torsion springs. I was told my springs were old and failing. previous owner confirmed they were 1 year old. several garage door folks quoting a new job told me they were the wrong springs. I was told garage door needed replacement due to a small dent causing binding. another company replaced a hinge for free and solved the problem. I bought wall mounted door openers from Home Depot with install services. they assigned to castle again. I decided to play ball once again provided I do not get the same installer. I told them I would like to quote a high lift configuration (door as close to ceiling as possible). the scheduler insisted on charging a service charge. this is after I aired my grievances from previous install. Home Depot - you have selected an average install service and given them a monopoly. they are using that monopoly to abuse YOUR customers and take advantage. they are tarnishing your hood name. I will take this up with Home Depot, The BBB and likely small claims court. read more

Many thanks to Adam and Kyle for designing and installing a great garage door solution for my garage and mini dance studio. The jackshaft motor is perfect! I also really appreciate how Kyle explained to me how everything works together, as well as the warranties for different parts. Both Adam and Kyle were friendly, helpful, professional and excellent at their work. Should I ever need another garage door solution, I know exactly who to turn to! read more

Kyle came out to install a new motor. He tested a few things first. Asked if we called lift master customer service which we did. Spent 42 minutes on the phone with them. The tech support guy said I needed a new motor. After pushing a few buttons Kyle had the garage door working like a charm in five minutes reset my remotes and even programmed my Rivian to work with the garage door.... He was done in 20 minutes and saved me $400 since I can now return the motor that Liftmaster "support" insisted I needed read more

We purchased our opener and installation thru Home Depot. Castle Garage Doors was assigned to the install. The installer - Kyle called about 30 minutes before his arrival. It didn't take him long. I guess it becomes 2nd nature when you do this 5X a day. Programmed the remotes, explained the MyQ app, cleaned up the area, and disposed of everything. Not much more I can say - 5 STARS!!! Thank you read more

We bought a modern garage door from castle. It looks beautiful. They came in a few days ago and completed the garage door opening within a few hours and we are very happy read more

Castle Garage Doors - Garage door. - Garage Door Services Near Me - Escondido, California

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So after speaking to a few companies, I went with Castle because of the quick response and the great reviews. Kyle showed up on time and got to work. He really knows his garages. He did the repair and offer his knowledge on different options. All done in one day. I took his card because I definitely will recommend him and castle to all my business partners. read more

Kyle showed up to install my garage door opener yesterday, and all I can say is this guy was the coolest of cool. Very knowledgeable and extremely polite. I don't know much about Castle Garage Doors as a company but if Kyle is any indication of how they do business, they now have one more customer with many friends to refer. Heads up CGD... Keep Kyle close and happy, because my company loves to acquire people like Kyle! He has a natural customer service skill set that is hard to find. read more

Bought a garage door opener through Home Depot. 16 days later, Castle comes to install it. An hour later, the installer tells me that he's "done" but that there is no power. I assured him that there was power before he started. He just stood there telling me he had to go to his next job. I told him he couldn't leave before finishing the installation. He called his manager (whom he wouldn't let me talk to or get his number) and then told me they couldn't do anything. Seriously? How am I supposed to know if the opener works? He never even tried to troubleshoot by asking where the main panel was. He did not take accountability or responsibility for what he did. He said that all he did was unplug the old opener, to which I replied "i doubt that makes the power trip" and specially since I unplugged the cord of the previous one at least 10 times without issues. After a lot of back and forth with that stoned look on his face he wished me. . a "good day" and left. Had to find an electrician quickly. He said it's unacceptable that he didn't go to the main panel and check to see if their was a problem. Not sure what the installer do to trip it up, but the electrician had to read the manuals and complete the installation. Home Depot will be footing the bill. They should really find someone else, because Castle is just a heartless company. read more

Castle installed a new garage door opener motor for me yesterday that I purchased through Home Depot. Freindly experience scheduling the install with the staff at the front desk. Mike the technician was friendly, helpful, and was conscientious to wear his mask during the install. What pushed it over the edge for me, and what prompted me to write this review, was Mike diagnosed that my door springs weren't wound tightly enough, and tightened them for me ensuring that my new garage door opener won't take any unnecessary load, and be functioning for a long time to come. Thanks, Mike and Castle! read more

I am very pleased with this company and the professionalism and friendly service provided by Tiffany and Ryan. I recently had a Genie motor installed but have had a few wrinkles. However, thanks to Castle, the garage door and remotes are all working like a charm. Ryan also gave me some helpful hints about keeping mice (and snakes!) out of my garage and home. Thanks, Ryan. A pleasure doing business with Castle. I highly recommend this company and am a very satisfied customer. read more

Kyle was his name. Installing garage door openers is his game. He arrived on time. A striking, masculine figure, he wore a facemask that covered his sparkling smile, I imagined. He worked quickly and meticulously, as he had done this hundreds of times before. I watched his shapely legs and backside as he carefully straddled his stepladder. It was a sight to behold. He completed the job is less than an hour. I plan on having Kyle install another garage door opener soon. But I don't have another garage. I think I will build one. Until then, I will treasure the time spent with Kyle. read more

Job was done as agreed upon. They installed a receiver and helped program remote. They were quick and responsive. Highly recommend.