This hotel is not what you specting, 1- is divided into the…read more2 .. the big building you see in the pics is the condo or rental apartments . If you reserve they hotel is the lower old building.. 2- the room is big, it looks like an old grandma room

I stayed at Rosarito Beach Hotel this past Saturday in the Pacifico Building, booking the Junior…read morePenthouse Pacifico Tower for my family of five. While the ocean view was beautiful, that's honestly where the positives end. The room was very pricey (almost $400 for one night). The couch was extremely uncomfortable hard, worn out, and you could literally feel the metal underneath. The main reason I booked this hotel was to relax and get some work done, so before booking I specifically asked the front desk if the room had WiFi access. I was told yes, so I booked. After checking in, we went out to dinner. When we returned and put the kids to bed, I tried to work there was NO WiFi. I went downstairs to the front desk (in another building), and they handed me a paper with nearby WiFi networks. None of them worked. I called the front desk again and was told they would check with whoever was in charge and call me back. They never did. The next morning, I called again and was finally told that there is no router and no internet in that room. At that point, I felt completely misled like they told me whatever they needed to just to get me to book the room. Their solution? * Work in the main lobby in another building (not possible I have 3 kids and can't leave them alone), or * Use another room only for WiFi, but I wasn't allowed to sit on the beds, use the restroom, or really do anything except sit there. I chose the second option, but it was a huge inconvenience. The room they gave me was 16 rooms away, on the other side. I had to take all my kids with me. At one point, my youngest needed to use the restroom, so we walked all the way back to our room only to find that my key no longer worked. We had to walk all the way back to the lobby again to reset the key just to get into our room. Overall, this was a stressful, frustrating experience. The lack of honesty, poor communication, and total inconvenience showed a real lack of care for guests especially families. I would not stay here again. Me hospedé en el Rosarito Beach Hotel este pasado sábado en el edificio Pacífico, reservando el Junior Penthouse - Torre Pacífico para mi familia de cinco personas. La vista al mar es muy bonita, pero lamentablemente eso es lo único positivo. El precio fue muy alto (casi $400 por una sola noche). El sofá estaba en muy malas condiciones: duro, desgastado y se sentía el metal al sentarse. Reservé este hotel porque quería relajarme y trabajar, así que antes de reservar pregunté específicamente en recepción si la habitación tenía WiFi. Me dijeron que sí, y por eso hice la reservación. Después de hacer check-in salimos a cenar. Al regresar, acostamos a los niños y cuando intenté trabajar, no había WiFi. Bajé a recepción (en otro edificio) y me dieron una hoja con redes cercanas para conectarme, pero ninguna funcionó. Volví a llamar a recepción y me dijeron que revisarían el problema y me devolverían la llamada. Nunca lo hicieron. A la mañana siguiente llamé otra vez y fue cuando me dijeron que esa habitación no tiene router ni acceso a internet. En ese momento me sentí engañada, como si solo me hubieran dicho que sí para que rentara la habitación. Las soluciones que me dieron fueron: * Trabajar en el lobby principal en otro edificio (imposible, tengo 3 hijos y no puedo dejarlos solos), o * Usar otra habitación solo para el WiFi, pero sin poder usar el baño, sentarme en las camas ni prácticamente nada. Elegí la segunda opción, pero fue una gran molestia. La habitación estaba a 16 habitaciones de distancia, al otro lado. Tuve que llevar a todos mis hijos conmigo. En un momento mi hijo menor necesitó ir al baño, caminamos de regreso a nuestra habitación y la llave ya no abría la puerta. Tuvimos que regresar otra vez al lobby para que reiniciaran la tarjeta y poder entrar. En general fue una experiencia muy estresante y frustrante. La falta de honestidad, la mala comunicación y la poca consideración hacia los huéspedes especialmente familias fue evidente. No volvería a hospedarme aquí.

This hotels quality has gone down so much! First the Jacuzzi wasn't working when we went to go ask…read moreto turn it on they said it hadn't been working for a while, claiming that they have had workers come and see it . When we ask for a discount they claimed there was already a discount in place. I don't believe them. Next the room! The curtain had mold in them, there was no heater or a fan while some rooms had it. The Tv had no channels available, the sheets were stained with yellow staines on them, the restaurant was awful the food was not well prepped and it was over priced. The meat was severely undercooked. The bar tender was not friendly at all he had an attitude. Just an overall horrible bad experience with the hotel!

Beautiful restaurant great place to sit at the ocean and have grilled traditional Mexican food…read more Have a great bar area and we enjoy going when we're at our house in Mexico.

Second time staying at playa Bonita and let me just say I am forever a faithful customer. From the…read moremoment you go into the parking structure until the last day, the staff is beyond friendly. They always make sure you are at home and safe. Stayed in the second floor and had an amazing view. During this pandemic everything was spotless clean, rooms and kitchen were beyond clean. Will definitely return

Rented the Luxury Suite, it is a nice place to stay, 24 hr security, employees were very helpful no…read moreissues with staff. Unfortunately some of the furniture in our suite were broken, a room had some blinds missing, the sofa in the living room was broken and the Master room didnt have the window shade installed. We stayed in 401 and our last night there was a bit unpleasant, mainly because the people on the floor above us were making too much noise all night, it didnt stop till 5am. You could hear people running/jumping nonstop

I got the Sunio beach front view with jacuzzi it was nice I recommend it if you go with a love oneread more

Warning do not stay here, worst accommodations I have ever experienced in my entire life. There…read morewere dead roaches all over the room, the bed had exposed springs and the shower had a rusty screw sticking out of the drain. There was no AC in room and when I asked the front desk they gave me a broken floor fan. All for $250 a night because I was part of a wedding room block (usual price is $77). To top it all off everyone in the wedding party got food poisoning. Avoid at all costs !!

I really enjoyed this resort/hotel/apartment. The beds were OK, but what I did love was that the…read moreapartment had two bedrooms with separate bathrooms, a full kitchen with all the supplies needed to cook, a coffee maker, a refrigerator, it was basically an apartment. It also had a cute little balcony.. The front desk is actually a little bit off the property across the street but they do have great security services making sure everything is running smooth while at the pool area or parking structure. The parking is gated and has security 24/7. The hotel is walking distance from basically everything. It's in the middle of the attraction area all the bars, restaurants, Beach restaurants you name it. Overall, I do recommend the spot if you ever looking for a spot in Rosarito, Baja California.

Called in at the last minute and booked a room it was a little pricey but keep in mind it was very…read morelast minute. Checking in was a little confusing because they have two buildings and the office is across the street. I really liked how you car is very safe the parking lot is gated and there is security 24/7 keeping eye on you vehicles. To get in the parking to get to the hotel building you much have a wrist band that was provided by the front desk when you were checking in. The beach is literally right in front of the hotel so convenient and all the bars are down the street less than 5 minute walk. Walking in I did not know what I was expecting but to my surprise it was like an apartment!! I was so shocked and amazed and with an ocean view!! I was so excited not just to be in Mexico but to have such an amazing room right next to the beach!!! The room came with two bathrooms which was nice kind of like a his and hers bathroom. I really enjoyed my time here and so overwhelmed with excitement of how well everything came together. Not to mention the staff was very helpful and nice!! I would definitely will be coming back to this hotel!

This place is located directly next to all the bars. Very convenient to walk . However, you will…read morenot have peace and quiet. The place has paper thin walls and the music is blaring until the crack of dawn. I'm a light sleeper so it was not a 5 star location. They do have available parking with security guards, making sure your vehicles are not vandalized and the staff is very friendly and the spas inside are amazing. The only downside is you cannot have any rest so if you're looking for a place to spend a calm and relaxing weekend unfortunately this is not the place to go. However, if you don't mind be loud blaring music 24 hours a day and this is the place for you.

Hotel was in the middle of downtown therefore you have anything you need within walking distanceread more

Beautiful property, the staff is Great. The room is spacious, well appointed, and we're right on…read morethe beach. Restaurants North and South just get on the One. Don't forget to stop at the Oxxo.

The rooms are spacious, great location just a minute from el centro, & it's only 15 minutes from…read morePuerto Nuevo if you want some ; however, the music from the night clubs might keep you up & the beach most likely has sewage from the Tijuana river. I'd continue to stay due to the location & the comfort of the rooms.

During my stay at Hotel Paraiso, I experienced multiple issues related to billing, room conditions,…read morecleanliness, safety, and staff conduct, as detailed below: 1. Double Charging: I was charged twice for my room reservation. 2. Additional Cash Payment: Upon arrival, a hotel staff member demanded an additional cash payment directly to her in order to provide the room key. As I had no immediate alternative, I paid the requested amount. 3. Breakfast Issue: My booking included breakfast, which was prepaid; however, I was informed that breakfast was not included. 4. Incorrect Room Type: I booked a room with one queen-size bed but was given a room with two very small beds instead. In addition to the above, the condition of the room was unacceptable and raised serious hygiene and safety concerns: * The bed sheets were extremely dirty, and one sheet appeared to have a hot-burn mark. * The towels were very dirty and appeared unhygienic. * The walls were visibly dirty and poorly maintained. * There was hair falling and scattered throughout the room. * The room had a very strong and unpleasant odor. * The bathroom was extremely dirty, and there was an exposed manhole/metal opening that appeared dangerous and posed a safety risk. * There was no hot water available in the shower. * The heater unit frequently switched off and could not be properly operated. There was no remote control provided, and staff refused to give me one when requested. When I raised these concerns with the hotel staff, I was advised to contact the hotel owner rather than receiving assistance. I found this response highly unprofessional. These conditions do not meet the standards advertised on your platform and, in my opinion, represent serious health and safety violations.

Well let me start by stating the pluses, because they do exist too, just the negative is being…read morehonest and fair. Pros: Proximity to beach, you can walk from your room to it. Cheap price-depends on your expectations, if your particular (aka Anal) then your view is it was overpriced Parking, unless there's a big event going on, good luck and/or your lose your spot in front of door. It has common motel amenities (hopefully, I read old reviews stating they didn't have a mini fridge or working stove top, etc. It's kinda cute cabana style, ours was the lower priced, no frills, not pictured on their website, some parts dated, some parts w/minor imperfections, some cool modern Mexican artsy, cold be romantic for the newly in love, little cozy, but for a person who doesn't aim high in lodging. Did I miss anything? Pet friendly (yay, but your pets should be up to date w/immunizations-to go back home/border) and people should leash, but they don't ;( For it being winter & a rainy cold day/night, hot water in our room did work, but not really hot, not cold, balanced unless you like hotter? Your out of luck. You could probably pile people in your room, might need air mattress as the floors are concrete. Your next to a Italian restaurant, Casino & bar club, and close to, if not on strip. (short drive/ride - bike or horse back) Our room had plenty of storage for two people. Of course it's very thrifty diy kinda style. And we had a small ironing board/iron. Staff was polite & accommodating, when you go to them. THE CONS: Upper case emphasis, because they are important details. No AC/Heating, being winter & a rainstorm weekend, we would have froze our asses off if we hadn't bought a cheaply made heater (but not cheap in price) from Walmart, thick plushy mink (Korean, ironically?!) blankets from Puerto Nuevo that were overpriced for out there because it was nighttime & shops in Tijuana were closed. Had it not been for those two items, would have had to drink ourselves to sleep. (For those middle aged & past that party stage) remember floors are concrete too :/ Small note: someone on website review stated they did ask for a heater & told they were all being used, that would have been the case since it was already raining when we got there. Summer can imagine it's hot & humid-bring a large floor van. Leaks due to rainstorm found randomly in kitchen & bathroom floors. No room service during your stay. One roll of TP, so you'll have to ask for another Only two towels, so you should ask for more like one for the floor (no mat) Our bathroom was tiny. No carpet Not sure if stove work, we didn't use & from what I read from the website reviews, u needed to ask for the propane Leaky iron Pictures on their link don't include the cheaper rooms, & from what I read, the more expensive luxury rooms didn't look at all like what's on their website as well Luckily it was winter & rainy so no loud noises from either walls of room, but keep in mind it can be noisy since it's a party beach town atmosphere. And that your next door to a bar club casino-God knows what kinds of noises, bring good noise canceling headphones Also, you'll never know what to expect by whose staying next to you, but the witless youngsters next to us came outside the morning we were leaving, plopped themselves on planter median that was facing our window we opened/tied curtains, drinking coffee staring at us as we're packing....WTF & who the f&@ does that? Oh wait ignorant rude people. All rooms there have their private enclosed patio/porch & why the hell didn't they sit in front of their room??? Yes children, there are a lot of unschooled people that lack respect & etiquette. Found a bug in the restroom, that's expected. Although kitchen window was frosted, there was a portion that was clear, the curtains although blackouts, were too small for windows, that anyone can see right through your room. I had a binder of docs w/me I used, plus instructions for portable heater to block it. What that purpose of window was, I'll never know except for perves & people to peep in. Those remarks above say it all for me. It wasn't that bad, this can be revamped into a better motel. It's got potential! Would I recommend this place? Of course! But only w/few critical comments from what I mentioned.

I would not recommend staying at this hotel or booking through Expedia, Booking.com, etc. I stayed…read morehere over the weekend and was given a room without air conditioning. Apparently, if you book through third-party sites or get a discount, you end up with a room that doesn't include A/C. If you book directly with the hotel, then you can get air conditioning--but this is never mentioned anywhere on their website. The room was uncomfortably hot, and the only solution they offered me was a fan. No recomiendo hospedarse en este hotel ni reservar a través de Expedia, Booking.com, etc. Me quedé aquí el fin de semana y me asignaron una habitación sin aire acondicionado. Al parecer, si reservas mediante sitios de terceros o con descuento, te dan una habitación sin A/C. En cambio, si reservas directamente con el hotel, sí puedes obtener aire acondicionado, pero esto no se menciona en ninguna parte de su página web. La habitación estaba muy caliente y lo único que me ofrecieron fue un ventilador.

Everything! Room didn't have air conditioning it had a swamp cooler that made the room hotter. The…read moreroom is outdated broken mirror safety hazard. Bathroom is old shower head was going in all directions. We have a beautiful ocean view room overlooking a dirt parking lot with trash. We couldn't cancel so we just used it to sleep. Never again will I even consider staying here.