Less than 1 star. We moved into our new house ~2 years ago. The builder contracted with this company to install our "custom" surround fireplace. Around 6 months after we moved in, we noticed small cracks starting to form in front, at which point we alerted our builder, who proceeded to do nothing about it. Given all of the other issues we were having at the time (small kids + work), and the builder going bankrupt, we ignored it until we no longer could. It became apparent that the structure was slowly coming off the wall as it was not properly secured to it during installation. We also measured the columns holding the mantle and found these were different sizes (off by 0.25 inch), hence the leaning effect we noticed. Not knowing who the company was, we started researching places, accepting our fate that we would have to swallow the cost to replace. We found Cast Fireplaces Inc. after a google search and toured the showroom. We even shared our story with one of the associates who appeared to be "moved" and even offered us "discounted designer" pricing (this isn't really the case - it's their standard pricing). We opted to move forward with the replacement after selecting the design. We then noticed we were uncomfortably being asked to pay the full price urgently (apparently their installers were busy, and this needed to be paid in full ahead of the install so they could get us on the schedule / the next day). The first question that came to mind was, how could it be this quick if it were truly custom. The next day (right after payment) the installer showed up, with the fireplace in 10+ pieces. For context, there should max be 5 or 6 depending on the complexity of the design. Having the gut feeling something was wrong, my husband immediately stopped the installer from tearing down the old structure. He was (fortunately) able to get a response from our bankrupt builder that this company was the same company who installed the original. The associate (who was generally nice) apologized for the mishap. We asked how she missed the fact that this product was theirs when she came out to measure. She'd openly acknowledged that whoever had originally installed structure had not appropriately attached it to the wall, hence why it was falling off, and that the columns holding the mantle up were not the same size. She offered to have the structure repaired for $1000 as it was "now out of warranty" (which is only 1 year), and they would not honor the fact that we have evidence of the problem from before the 1-year mark. Apparently, they do not stand by their work. Needless to say, we could not move forward in good conscience knowing all of this. Would recommend avoiding this place unless you, too, would like for your surround to potentially come off the walls one day - see photos attached. Needless to say, we're trying to get this replaced before it falls on one of us. read more

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Absolutely love my fireplace from Cast Fireplaces! Amazing craftsmanship, amazing quality, and amazing staff. They did pretty much every house in my subdivision and I can see why! Their staff is absolutely amazing. They answered all my questions and delivered exactly what I was looking for. Thanks again, Cast! Love y'all! read more

Cast Fireplaces - Fireplace Services Near Me - Houston, Texas

I would give these folks "0" stars if that were an option. My initial consult with the owner, Julianna, and her nephew, Matt, began with them showing up 25 minutes late to an appointment at my home (not a good first impression nor professional). During the installation process, their installers left my family room (where the fireplace surround, mantle and hearth were being installed) in shambles: they damaged my newly installed wood floors; left my floors and walls covered in dust/debris; scratched my custom built-ins and cabinets; and, discarded the unused stone remnants by leaving them in the middle of my garage. After multiple attempts to get the company to reimburse me for the repairs I had to have done because of their shoddy work (emails and calls to Julianna and Matt began in early September), they finally agreed to issue me a check- that is, only after I filed a dispute through my credit card company in mid-September. In late-October, I finally received an email from Julianna, who informed me that Matt was no longer with the company, asking whether I had signed "the documents" they requested in order to issue reimbursement. What documents? I never received anything from Matt nor was I asked to sign any documents. In early November, the company Comptroller, Sandra, sent me an email insisting that I sign and have notarized "releases" before they would issue payment; which I subsequently executed and mailed back to them (mid-November). To date, I am still waiting to receive the reimbursement check from their company- a breach of the signed agreement. Multiple attempts to reach both Sandra and Julianna have gone unanswered since (my last correspondence following up on this matter was sent, ignored, on Monday, December 8, 2015). read more

I had my traditional brick fireplace hearth & surround replaced with a beautiful cast stone hearth & surround in May 2015. The results were fantastic! The company was EXTREMELY professional and very very patient with me. I fretted over the design for about 6 months before actually deciding to move forward with the project. I think I visited their show room about 4-5 times during that 6 month period and they never got tired of talking to me - they were extremely patient and had great design ideas. I had a completely different installation experience that he other person who wrote a review. Everything with my project went very well. read more