I ordered online and did not receive the $8 discount listed on my email receipt. At the store, four employees tried to figure it out, but after 25 minutes, the explanation about multiple discounts and added toppings made no sense, so I gave up.
When I got home, the peanut butter crispy bites were missing. Calling the store, Kim was dismissive, eventually saying, "So what is it you want?!" She found the crispy bites and saved them, but they initially thought we'd left them there. (By the time we got there to pick these up, they had be put back into the kitchen. Thankfully, they believed me so gave them to me.)
After that call, I discovered that the pepperoni was missing from one pizza. but was done with calling the store.
When I went back to get the crispy bites, I asked about the missing pepperoni and was directed to speak to the cook. She looked at my photo and confirmed that it was missing but offered no refund. She said if we had called before eating, they could have replaced it, but by then I was hungry and tired with dealing with issues.
Food tasted okay, but the service was confusing, frustrating, and unhelpful. I will not be ordering from this location again. read more