I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

FAST, EFFICIENT, FRIENDLY DOOR-TO-DOOR SERVICE! I love this…read moreplace! I was in a bind with over 100lbs of laundry and no idea how to even start. Sasha was great on the phone, got my details, answered all my questions, and came to get everything at a time that was convenient for me. She was lovely, professional, and I felt taken care of right from the start. My mounds and mounds of laundry - which I thought would take weeks! - came back in a few days, beautifully done, professionally folded and packed up, and again, delivered right to my door at a time that was good for me. They do everything - laundry, bedding, and (though I didn't have any at the time) dry cleaning as well. I look forward to using Westwood again and you should too!!!! No job is too big or too small. HIGHLY RECOMMENDED!!!!

Not only do they pick up and deliver for free, but the prices are great! Great customer service and…read morecommunication! 10/10 would recommend

Literally the best place to get anything done, she is so affordable, always gets it done in the…read moretimeframe that I give her, so fun and easy to talk to! She was willing to fix something without extra charge after I had gotten it, paid for it, and wasn't satisfied with part of the alteration after wearing it out. She is so affordable too, I can't recommend her enough! Pictures of my reception dress that she altered. Since then I have had pants, shirts, and more causal dresses altered by her

She stole my clothes. It's been over a year. I took 5 items to her to have altered. After 3 weeks…read moreof no communication, no texts returned or calls answered, I showed up to the store and asked for my stuff. She had two items done and said the rest would be done in a week. That was lie. Haven't heard from her since. Every time I've showed up and knocked she hasn't answered. And the worst part: The she actually did is the worst I've ever seen. My toddler with safety and super glue could have done what she did, because that's exactly what she did. No stitches, just glue. Take your stuff here if you want it stolen or, at best, destroyed. Thanks, K.

100% would recommend this to anybody. It's a fam own business, and I've only interacted with…read moreFlorentin and he is absolutely so nice. Brought in a dress 3 weeks ago and I knew it was a lot of work for this dress. It was the only size left, but not too far from my original sizing but for the amount of stuff that a person has to do with this dress....well let's just say it's quite a bit. He had me try on the dress, pin it, marked it, and today when I went to go pick it up, he had me try it on and lemme tell you, it fits like a glove. I can't possibly be making this up. It hugged in all the right places, like the dress was made for me (even better than the original sizing if I'm gonna be honest). Florentin is honest, kind, and a man of his words. For all of it, it was over 100. Some say it may not be worth it, and some would say it's worth its value. I have never even found a go-to person/place for alterations back home, but I am so pleased and happy I found one in Portland. I wish I could've taken a before/after photo but I'm not one to rave about a place unless I really think it's worth it.

Great service, great tailors. They've been able to accommodate alterations with short notice and in…read moresome instances, returned my clothes within the same day. Highly recommend!

Impeccable tailoring. Pants, dresses, skirts are all tailored beautifully. I have brought in…read moreleather skirts and pants and they were hemmed to perfection. Dresses, they were tailored to fit me, now fit like a glove. The turn around time is fast at request. I usually just give them all the time they need if I don't need a piece quickly. Their prices are not inexpensive but you are paying for a skilled professional. Please give this shop your business. We need them in Lake Oswego. Patrice

I took a chance at this tailor when I moved into the area, what a gem! The alterations are a bit…read morehigher in cost than I'm used to but the work is impeccable. I had a long dress with multi layers and my husband had two sports coats tailored abs we both were happy with the results. The icing on top is the cute owners who are a wife and husband team, they're so sweet, along with their little pup. Highly recommend!

Lake Oswego cleaners easy access good parking and On time order. Good price. VERY FRIENDLY &…read moreprofessional - will return!

Great spot do great cleaning and very nice people too! Located centrally as well. Extremely…read moreGood

I'd come back here for sure. I had a simple hem job so can't speak to a more complicated…read morealteration, but they were efficient and I was pleased with the results. Communication was great as well. It was a bit pricey, but otherwise I'd use them again.

What I thought would be a simple hem job turned into multiple pairs of pants being ruined. They…read morewent way too short on one pair, and another just has very visible holes, cinching, and an untied thread. My first red flag should have been that they didn't even put pins in to confirm I'm comfortable with the length when I was trying them on. I was just rushed in and out after they marked the hem line. Maybe I've been spoiled coming from LA, where we have so many talented tailors, but this was such an awful experience regardless. Adding a star because they told me I could come back to extend the short pair, but I don't trust them altering anymore of my clothes.

I had this equestrian show jacket tailored - sleeves hemmed and waist taken in. The pants I had…read moretaken in around the waist as well. I'm very happy with the alterations. Roshan was easy to communicate with and quick to get me in for an appointment and return my clothes. I will definitely go back for any more tailoring I need!

Roshan was responsive, attentive, detailed, flexible, and kind throughout the entire process of…read morefinding a tailor and making precise alterations to my wedding tux. Thank you for your role in making our special day wonderful!

Great care and technique went into my dress alteration. I truly appreciated Judy and would highly…read morerecommend her business. I know I'm going back! :)

Judy did alteration work for me, gave me a bargain basement price for her work. That was the only…read morepositive aspect to giving her business. At every visit she was abrasive and took every opportunity to unload personal drama on me. She canceled and/or rescheduled 4+ times last minute. I dreaded seeing her, felt emotionally drained after each encounter. When I FINALLY picked up my piece, I found a flaw immediately (sloppy seam, see photo), and she didn't line the sleeves like she said she would. Poorly done, unfinished work. She told me "There it is, you're all paid up." Because she had been so unprofessional and awful to deal with at every turn, I just took my item and went out the door. She yelled after me "Hey, you get back in here!" Me: "Excuse me?" Her: "You're not even going to say thank you?!" I'm summary: don't bother. She might have experience but she is toxic. I am sure there are more deserving and pleasant folks to work with. Steer clear of Judy at Shirley's Tape and Shears.

I had harry alter a dress for me and the results were perfect. he was thorough, communicative, and…read morehighly knowledgeable. the fit was better than I could've imagined. 100% recommend!

From the owner: BIPOC sustainable fashion and interior design studio. We help create your visions and dreams come…read moretrue