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    Cascade Summit Professional Cleaners

    3.1 (14 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Cascade Summit Professional Cleaners

    Clothing alterations

    Clothing mending and repair

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    Perfecto Dry Cleaners - SOS 911 - i ruined my dress in my carry one

    Perfecto Dry Cleaners

    (24 reviews)

    $

    I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

    The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

    Cascade Summit Professional Cleaners - sewingalterations - Updated May 2026

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