I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

Not only do they pick up and deliver for free, but the prices are great! Great customer service and…read morecommunication! 10/10 would recommend

FAST, EFFICIENT, FRIENDLY DOOR-TO-DOOR SERVICE! I love this…read moreplace! I was in a bind with over 100lbs of laundry and no idea how to even start. Sasha was great on the phone, got my details, answered all my questions, and came to get everything at a time that was convenient for me. She was lovely, professional, and I felt taken care of right from the start. My mounds and mounds of laundry - which I thought would take weeks! - came back in a few days, beautifully done, professionally folded and packed up, and again, delivered right to my door at a time that was good for me. They do everything - laundry, bedding, and (though I didn't have any at the time) dry cleaning as well. I look forward to using Westwood again and you should too!!!! No job is too big or too small. HIGHLY RECOMMENDED!!!!

We just moved to the area and gave this place a try. Hopefully previous reviews were utilized, as…read moreeveryone I've met and dealt with on drop off/pickup has been great and welcoming. Quick turnaround and reasonable prices have been great so far!

Went in the other day for basic measurements to buy a suit. Was told they do not have anyone that…read moreis able to do measurements. First time I have ran into this issue at a place that does alterations.

This family-owned shop do a FANTASTIC job! We've been using them for years. Dry cleaning, laundry,…read morealterations--They take pride in the services they provide. And they are very friendly, too

Was quoted 7:30am 8:00am pickup. When I arrived I was told it was going to be a 40 min wait then…read morewas treated rudely by the person at the front desk when I told them that it was going to make me late if I had to wait that long * note I came in 9 mins before 8:00 and was told that wait above and only with hassle to the front desk was serviced

This was my first time going to a dry cleaners. The sweet lady at the front cleaned my quilt with…read morerespect. I did not find any flaws with my quilt after I got it back. I was very happy with the service. I got my quilt after one week. $28 for a good quality clean. Definitely a repeat customer.

Lake Oswego cleaners easy access good parking and On time order. Good price. VERY FRIENDLY &…read moreprofessional - will return!

These guys are great. I love the fast service and friendliness of everyone there. My dress work…read moreclothes always look sharp coming out. I had them do a big comforter for me a few weeks ago. That came out great too. I'm so glad I found these folks after my cleaner of many years sold his business to some people that really don't seem to have a clue. Thanks Hood Center!

Great service and friendly staff. I will definitely return for dry cleaning services in the future…read moreand recommend their service to others.

I couldn't be more happy with the results of my pleated and lined curtains. Not many cleaners will…read moretake on this task, anymore, due to shrinkage. But Sunshine Cleaners outdid themselves. The price was extremely reasonable, considering the amount of work that is entailed. After bringing the curtains home and hanging them, I do not notice any shrinkage. I would HIGHLY recommend this cleaners, for all needs. Thank you, from an extremely happy customer.

My favourite cleaners - great value and sound and reliable service. The seamstress who does…read morealterations is a miracle worker. Good work!

What an incredible dry cleaners do not go anywhere else! I…read moredrive here from the coast and I absolutely love it. They had the best prices and they are the sweetest kindest people I've ever met. I hope they'll be here a long time and if they aren't, I hope their kids or family members will take over because this place is a jewel to find. I love the vintage feel it's old-fashioned, which is really cool. An old parking lot with big shady trees and inside beautiful kind people who will dry clean your clothes perfect. I've never seen my clothes so clean. I can't even believe it because the place I went to before was famous for cleaning clothes in an environmental way And then they closed down. I've gone through two dry cleaners that have closed down. Dry cleaners are extremely important and hard to find. Again, I drive from the coast I hope they're here 10 to 15 years because I'll keep coming back and bringing all my beautiful vintage clothing and coats which they clean so perfectly. They even found my bracelets and put them in a small pouch which I was so happy to find because some people would've stole them so they are very honest And they pack your clothes so carefully. The only thing I wish they didn't do is use as much paper on the hangers, but what can I do? I took all the paper off and recycled it and I'm keeping all the hangers and recycling and returning those as well to another dry cleaner nearby since it's kind of far for me. I don't regret the drive. I really love this place and I will be a good customer here for years and years to come.

Always excellent service! Elba, the owner, is a gem. She found money in some of our clothing. She…read moresaved it for us. Very honest. Highly recommend this business.

I'm pretty much a dry cleaning newbie and finding a place caused me some vast anxiety. But the…read morethought of ironing shirts at a certain point I was over. So I found this place on Yelp and they were SO so nice answering my questions. The cost was right and the result was great. Then came time to clean my wedding dress, as I bought a sample dress that came with the inherent stains that needed a clean... I was worried about who to trust but brought it here. The price was reasonable and my dress looked brand new clean off the rack. My fiance had also dropped off 10 items to be pressed/cleaned and all were ready on time. Long story short, I will bring all my dry cleaning needs to this awesome small business. You should too.

My regular cleaners and location for alterations. Chris, who greets me when I arrive is pleasant,…read moreefficient and has excellent customer service. Amy, who handles my alterations will help give input when I ask her if my pant width needs to come in as well as up. Most of the time they don't, I'm just worried I'm drowning in my pants because I'm barely 5'2. They have also cleaned and preserved special occasion outfits and cleaned several weighted blankets all affordably. Excellent pricing!

100% would recommend this to anybody. It's a fam own business, and I've only interacted with…read moreFlorentin and he is absolutely so nice. Brought in a dress 3 weeks ago and I knew it was a lot of work for this dress. It was the only size left, but not too far from my original sizing but for the amount of stuff that a person has to do with this dress....well let's just say it's quite a bit. He had me try on the dress, pin it, marked it, and today when I went to go pick it up, he had me try it on and lemme tell you, it fits like a glove. I can't possibly be making this up. It hugged in all the right places, like the dress was made for me (even better than the original sizing if I'm gonna be honest). Florentin is honest, kind, and a man of his words. For all of it, it was over 100. Some say it may not be worth it, and some would say it's worth its value. I have never even found a go-to person/place for alterations back home, but I am so pleased and happy I found one in Portland. I wish I could've taken a before/after photo but I'm not one to rave about a place unless I really think it's worth it.

My wedding dress was bought used. Florentin did an amazing job on not only the fit but also adding…read moreadditional elements that I wanted. By the end, it fitted perfectlly and exactly what I envisioned!