I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

FAST, EFFICIENT, FRIENDLY DOOR-TO-DOOR SERVICE! I love this…read moreplace! I was in a bind with over 100lbs of laundry and no idea how to even start. Sasha was great on the phone, got my details, answered all my questions, and came to get everything at a time that was convenient for me. She was lovely, professional, and I felt taken care of right from the start. My mounds and mounds of laundry - which I thought would take weeks! - came back in a few days, beautifully done, professionally folded and packed up, and again, delivered right to my door at a time that was good for me. They do everything - laundry, bedding, and (though I didn't have any at the time) dry cleaning as well. I look forward to using Westwood again and you should too!!!! No job is too big or too small. HIGHLY RECOMMENDED!!!!

Not only do they pick up and deliver for free, but the prices are great! Great customer service and…read morecommunication! 10/10 would recommend

Went in the other day for basic measurements to buy a suit. Was told they do not have anyone that…read moreis able to do measurements. First time I have ran into this issue at a place that does alterations.

False advertising. They have signs on the windows that are…read moreliterally printed on the windows. Advertising same day service. Website says same day service. They do not offer same day service.

Was quoted 7:30am 8:00am pickup. When I arrived I was told it was going to be a 40 min wait then…read morewas treated rudely by the person at the front desk when I told them that it was going to make me late if I had to wait that long * note I came in 9 mins before 8:00 and was told that wait above and only with hassle to the front desk was serviced

I love going to this dry cleaners!!! I had a couple of suits that I brought to them and they…read morecleaned it so well and fixed some slacks of mine!! They are incredible and I highly recommend going to them to get yours done!!

Lake Oswego cleaners easy access good parking and On time order. Good price. VERY FRIENDLY &…read moreprofessional - will return!

Great spot do great cleaning and very nice people too! Located centrally as well. Extremely…read moreGood

Great service and friendly staff. I will definitely return for dry cleaning services in the future…read moreand recommend their service to others.

Cleaning quality is amazing my worn wedding dress came out so clean I can say better than before…read morethe wedding because the first place that I got it dry cleaned at didn't get the spots out. I was soo happy to preserve my wedding dress with them too. it looks so clean!! I also take my husband's pants and they come out looking spectacular. I recommend this place to my family and friends.

My favourite cleaners - great value and sound and reliable service. The seamstress who does…read morealterations is a miracle worker. Good work!

They found my son's suit. It was sent home with a different customer. Thankfully, the person who…read morehad it brought it back.

Always excellent service! Elba, the owner, is a gem. She found money in some of our clothing. She…read moresaved it for us. Very honest. Highly recommend this business.

What an incredible dry cleaners do not go anywhere else! I…read moredrive here from the coast and I absolutely love it. They had the best prices and they are the sweetest kindest people I've ever met. I hope they'll be here a long time and if they aren't, I hope their kids or family members will take over because this place is a jewel to find. I love the vintage feel it's old-fashioned, which is really cool. An old parking lot with big shady trees and inside beautiful kind people who will dry clean your clothes perfect. I've never seen my clothes so clean. I can't even believe it because the place I went to before was famous for cleaning clothes in an environmental way And then they closed down. I've gone through two dry cleaners that have closed down. Dry cleaners are extremely important and hard to find. Again, I drive from the coast I hope they're here 10 to 15 years because I'll keep coming back and bringing all my beautiful vintage clothing and coats which they clean so perfectly. They even found my bracelets and put them in a small pouch which I was so happy to find because some people would've stole them so they are very honest And they pack your clothes so carefully. The only thing I wish they didn't do is use as much paper on the hangers, but what can I do? I took all the paper off and recycled it and I'm keeping all the hangers and recycling and returning those as well to another dry cleaner nearby since it's kind of far for me. I don't regret the drive. I really love this place and I will be a good customer here for years and years to come.

Had a great experience here dropping off my wedding gown. I chose them because of their approach to…read morenot using toxic chemicals. I was lucky that my dress wasn't too bad after my wedding and they had a pretty good turn around time. They communicated well and told me a price I thought was really reasonable. It was completed faster than I thought and they were accommodating when I couldn't pick it up right away. I would definitely trust them for someone as special as a wedding dress clean. Excellent job!

My wedding dress needed some TLC prior to getting it altered. I took my dress to clean earth…read morecleaners to get my dress cleaned. I dropped it off on 2/6/26 and picked it up on 2/19/26. I was really surprised with the turn around time but really happy. My dress looks so good! I'd recommend clean earth cleaners for your dry cleaner needs

Brenda's Bubbles is pure laundry magic. I contacted her on Tuesday. They picked up my laundry…read moreWednesday morning and had it back to me by Friday morning. Washed, organized, and folded. Dog bed covers too! Better than I could have ever done with no stress. She was very responsive (minutes!) and gave clear, concise process & pricing expectations. The pickup, delivery, invoicing, and payment execution is straightforward and smooth end to end. It required no effort or time investment from me (except to pack up my laundry). I signed up for regular service which provides a discount.

Excellent service. Very accommodating to our special circumstances. Highly recommendedread more