I am giving Cascade 5 stars based on the following: 1. It offered the best price out of 5 bids I got, 2. Cheryl was responsive and accommodating, and 3. the crew was professional, efficient, and did a great job. The whole process, from my getting the bid to job completion, took only three weeks and it went smoothly. I can't be happier. read more

I'm pleased to have worked with this friendly company, Cascade Gutter Service Inc. They made the job look so effortlessly easy, which obviously wasn't. The team worked steadily with superbe workmanship and a no-nonsense approach. I've gotten a quick response and Chris came promptly to measure and give me an estimate. I immediately knew I could trust them to do my house after they finished installing new gutters on my studio. All for a very reasonable price. Also I chose the option of having gutters with covers which will keep debris and the numerous leaves of my trees out of the gutters. Hey squirrels, jays and robins, no more foraging the old clogged gutters any longer. :-) read more

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They really have such great prices for the quality of work and service provided. I loved all of the color options and felt like they offered a wide variety. read more

I received and Estimate in the middle of August and was told work could start at the end of September. I got a call End of October to schedule work for the beginning of November. Garrett did not even bother to call to advise they were running behind and they it would be awhile to get to me. It would have been the least he could have done to keep my business. Not a good way to run a business at the start of a Recession/Depression. I managed to get some one else to do the work for the same price. This is NOT a reliable company to risk doing business with. read more

My new gutters look fantastic. They were professional, courteous and kept me informed about what they were doing. They found some problems the original builder did incorrectly and were able to fix them. They also did some extra work for us with the exposed facia. Extremely happy with everything from start to finish. Highly recommend cascade gutter systems. read more

Remodel of old farmhouse - lots of complex angles - 14/12 pitched metal roof. Cascade Gutters owner was great to work with - crisp communications and very accommodating of our uncertain schedule and special needs - Foreman Jeff came onto the jobsite twice before the work began to help me, the roofer, and the carpenter best prepare for the gutters. Used 6" half round with exposed clips - looks fantastic on the farmhouse. Again, Jeff was very accommodating of our schedule and issues. He thoughtfully designed solutions for three really challenging water problems on the house. Not only do the gutters look great, but they solved the water problems - I've had a half inch rain storm since and the house is shedding water as required and dry. Cascade Gutter Service has my highest possible recommendation for excellent gutters at a fair price. Thanks Jeff and Charlotte. read more

I called a few times was told I'd get an estimate but no estimate came and they no showed when they said they would be out. Guess they don't care enough to get new business. read more

I do NOT recommend that you choose Cascade Gutter for your gutter replacement and installation. I have given them 2 stars, which I feel is very generous. Ultimately the majority of the work seems to be done well and of respectable quality but on top of their less than exceptional customer service that others have already mentioned, they do not stand behind their work or make sure to provide a complete installation free from defects. The picture attached is of one of the areas on my roof where they installed the gutter in conflict with the brand new roof shingles. When I contacted them initially to fix this it was explained to me that in this case, usually the installer will install extra flashing and then install the gutter below the roof shingles to prevent this. In my case, the installer just shoved the roofing up about an inch to get the slope that was needed. The roofing company has insisted that this is NOT going to provide a lasting water tight roof seal and is actually helping me to fix this issue (Skagit roofing is excellent by the way). Cascade gutter sent out a contractor to notch the gutter (as can be seen in the photos) but this only slightly lowered the shingles. Cascade is now refusing to fix this properly unless I want to pay for a new work contract. So if you want it done right the first time, go with someone else. If you like being hassled just to get your work done properly then by all means, proceed with cascade gutter and you will likely receive an "Excellent gutter installation" as seen here... those are their words, not mine... read more

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The worst. They canceled my gutter repair due to a storm and said that I would now have to wait over a month. I said that I would probably need the work done before then but let me know if they have an opening. Meanwhile, I got someone else to do the work. Three weeks later, my mother is at my house and people arrive for gutter service. I am a teacher, it is Halloween and I don't see the message until after school is out. Cascade, without confirmation from home owner shows up and replaces the new gutter that has just been installed! I call Cheryl immediately and she is out of control leaving something like 16 harassing messages in a row on my phone. I had to go to small claims court with these people. I have never had an experience like this in my life. Do NOT use them! read more

Cascade Gutter Service exceeded expectations! Jeff really listened to what my wife wanted, they were great to work with, got the job done even in the rain, and left our house with beautiful new gutters! read more

Cascade Gutter does not stand behind their work. I hired them to inspect and fix my gutters and downspouts - they told me the minimum charge was $165 to go to the house for the work. I agreed to the charge and the gentleman who did the work said it took less than one hour. Two weeks later I noticed one of the corners of the gutters was still leaking- I called to get them to follow-up and the lady who answered the phone said it would take him 15 minutes to do that repair but they would have to charge me again. I said that is ridiculous since you just did the job and charged me $165 for less than an hour's work. She got huffy and told me they would not agree to come back out without being paid again. I would never recommend using this company again. read more

Worst customer service experience I have ever had! Scheduled a gutter cleaning and took off work to make a scheduled 3:00 appt. They called and left a message saying they tried to come at 9:00, and could not find the house. Talked to the worker at 2:30 when I was able to retrieve the message and they related the above, so I relayed that the appointment was at 3:00 as I could not accommodate earlier with my work schedule. They said OK,running late and would come between 4-6. No problem...then heard nothing. Called the main office and tried to speak to Cheryl with a response of "Well they called you." When I tried to explain the events above she would not listen, began screaming at me, and when I asked to her to please try and calmly resolve this, she yelled even louder. Then suggested they had enough business and I should find someone else. Yikes! So, sounds like they have enough business, and don't need mine or yours either, would definitely avoid them and use someone else, really anyone else! read more

after waiting a month for them to come out to give an estimate on my gutters in back of house that were damaged due to the storm. He finally came out and was suppose to give an estimate for the damage portion and the entire house if we decided to do the whole house. Finally I got an email with an estimate but only for the entire house and the guy that came out even said that I probably wouldn't need any gutters on the front they were in good shape and attached unlike the back that needed to be replace. I kept calling there number no answerer for three days then emailed them still no response then I called again and was told that they are so busy they don't do partial replacing they only replace the entire house even though you don't need them replaced. This is how greedy people are getting and even the locals that you try to do business with are even getting this way. They mentioned they just changed there policy since they have been busy I have never heard of anything so dishonest to screw people over for more money when times are hard. read more

Don't bother. They must not need the business. Made an appointment for an estimate, never showed. Called the office, left a message, no return call. . read more

they did a great job, friendly and professional. they replaced 390 feet of old leaking gutter with seamless aluminum gutters and we couldn't be more pleased with the workmanship or the service. read more

Cascade installers arrived to install gutters on new construction next door to me. When they set up their work station on my grass strip, I politely asked them to move it to their work site. After back and forth from them that they had to do it there, and my requesting they not, the installer literally threw his hands in the air like a two-year-old, grabbed his supplies and stomped to the worksite and threw them down. Three trips of this behavior and then he tried to stare me down through my windows, while I worked in my office, for the length of the installation. I guess he didn't realize how his childish behavior, and bright red shorts showing because his trousers were belted around his knees, made him look. It was quite amusing to watch an adult behave thusly. All three installers made sure to walk back and forth to their truck on my grass strip, perhaps to make a point? Will be sure to alert the new owner to check the condition of his gutters after they've been slammed to the ground. read more

Terrible customer service - woman (cheryl) that answered the phone was derisive and spoke of a ridiculous charge to come to our area for work, then hung up on me. Call someone else. read more