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    Casale Auto Sales

    5.0 (2 reviews)

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    Grieco Honda - Mud and mold caked onto the spare tire

    Grieco Honda

    (313 reviews)

    My husband and I recently purchased a vehicle from Grieco, working primarily with Ricardo. The…read moreinitial experience was fairly typical--high-pressure sales, but nothing unexpected. I had done my research in advance and knew exactly which vehicle I was interested in, and on our first visit we were satisfied enough to move forward with the purchase. Unfortunately, our experience declined when we returned to pick up the vehicle. At that time, we noticed the side mirror turn signal was broken. We were told by Ricardo that the service manager said it had "passed safety inspection," and that because it was a used car "priced to sell," no repair would be made. A small chip in the windshield was addressed the same way. These issues were not apparent during our test drive or at signing, and it was disappointing that there was no willingness to address them. Communication afterward was equally frustrating. The used car manager, Steve, has yet to return my husband's calls despite multiple messages. Every time the dealership reached out to me, I explained that my husband was trying to speak with someone directly and provided his contact information again. Two weeks later, there has still been no response to him. To add to the frustration, the car was registered on March 25 without us being told--we only found out after my husband left yet another message (on 3/30). Once again, the response came to me instead of him. I do want to acknowledge Juan Carlos, who handled his role professionally, communicated clearly, and delivered what was promised on pickup day. Based on his efforts alone, I would give four stars. Unfortunately, the overall experience was overshadowed by poor follow-up and lack of accountability from others, making even two stars feel generous. I do like the vehicle, but the customer service fell short. This experience reminded us why we have chosen Tasca Lincoln in the past, and we will return to them in the future. Grieco did not meet expectations, and we will not be returning.

    STAY AWAY FROM THESE LOW LIFES!!!!!…read more Do not EVER step foot in this dealership, if you do you're going to get railroaded, treated like a schmuck, and given nothing of what you asked for. I called Grieco Honda on a Saturday and said I was trading in my Honda Ridgeline but I was interested in a Toyota Tundra that their sister dealership had in East Providence. I was told on the phone that it was no issue and that the truck would be transferred over to the dealer and I could come down Sunday morning (I live TWO HOURS AWAY). I drove down Sunday and the truck was no where to be seen. I had a 12:30 appointment and at 1:00pm, the sales manager Mark came over and said "oh we're super busy but someone is coming" and then assigned me to Alfred, who was with another customer. They finally saw me at 1:30pm, an hour late. I asked THREE TIMES to see the truck since "we have to go to Providence but the test drive can be the ride over here." They spent 45 minutes talking trade in and price even with me saying I would discuss it after I get to actually see the truck!!! Alfred finally said okay to going to Providence and then took another 20 minutes to get a car so we could drive over. We finally got to Providence 45 minutes later only to watch someone driving the truck out of the lot and buying it. I never even got to test drive it! Got back to the dealer and gave Mark an earful because I had never been treated so poorly. He said how sorry he was and that he would call me Monday to find me the same truck. He called me and said they would search the country to find it because it was sold out from under me. I found the exact truck at the same price in Oregon and Mark had me send it to him. He said they would call them right then. That truck sold over the weekend so I called to ask if Grieco had reached out AND THEY NEVER CALLED FOR THAT TRUCK!!! Mark and Alfred are TERRIBLE. They and Grieco Honda are the reason people hate car dealerships. DO NOT GIVE THEM YOUR BUSINESS!!!!!!!! And I know the blanket "oh call our GM and he wants to hear from you" is coming, don't bother. I called the GM and he never called back. GRIECO HONDA IS THE WORST!!!

    Ocean Chrysler Dodge Jeep RAM

    Ocean Chrysler Dodge Jeep RAM

    (7 reviews)

    I purchased a multi oil change package for my Dodge charger. Unfortunately there were major…read moreconcerns with my charger shortly after I had it serviced there. I decided to get rid of it. It was not the fault of ocean Chrysler however, when requesting that the remaining oil changes and tire rotations , I prepaid for approximately $400 Could be transferred to my other vehicle. I was told NO! they were car specific so basically I prepaid for oil changes that they will not give me. I feel like that is very dishonest and should have been disclosed. The reason was company policy and their computer would not let them do it. I'll never go back there just out of principle. NEVER again. I gave them multiple chances while I was on the phone and I told them I was going to post this and they had just lost a very loyal customer. They really were not concerned They must have more customers than they can handle. Or want.

    Do not take your vehicle here for service, even if purchased from this Dealership. They do not…read morehonor their work when faulty. I bought a Ram truck here brand new in March 2020. The salesperson and my entire experience buying the vehicle was not an issue and the truck was everything I had hoped for 2+ years. I had an issue with DEF being introduced to my fuel by another party, BIG problem. Brought the truck here to be fixed in mid August. Despite insurance covering the repairs it still took almost a month to get the repairs done. Literally picked the truck up 2 days before I was scheduled to relocate to Maine for a job opportunity. I understand supply chain issues so I don't necessarily have an issue with the length of time the repair took, only that it was down to the wire. Fast forward 1 month, when I get in the truck on a Monday morning to go to work (had recently driven the truck to Massachusetts that weekend and back with no issues) and the truck will not start. Indicator on the dash says water in fuel. Had not done anything with DEF since getting the car back from Tasca and had been filling at the same gas station since moving to Maine but here we are. Was able to get the truck to a local to me large Mopar dealership and the verdict was that the injectors were not properly programmed when replaced and the fuel rail was not replaced at all which I was told (and also saw the print out from Chrysler) is standard procedure with this type of job, thus causing the fuel system to be contaminated again and the entire 10K+ job needed to be redone. Obviously insurance will not cover faulty work done by a third party and the local dealer is unable to warranty the parts due to the critical step being missed. So I reached out to Tasca to see if they would make it right. I spoke at first with the service advisor Jose whom I had dealt with during the initial repairs. The service manager from the dealership here in Maine had also been in touch with Jose to try to get this taken care of. Both he and I were told that Tasca was not responsible and I was basically out of luck. I escalated to the service manager Gregory and after leaving multiple messages was more or less told the same story and that either the dealership I have the truck at now could somehow warranty bad parts (even though the parts themselves did not fail, but were ruined due to poor workmanship) or I was going to have to pay out of pocket. Long story longer - this shop will not stand by their work and you will have to have their work redone by another shop and will be stuck with the bill for another 10k+ in repairs. Their website has this commitment listed "We humbly pledge to continue the Tasca Family Commitment that YOU WILL BE SATISFIED" I, for one, am not satisfied.

    Casale Auto Sales - car_dealers - Updated May 2026

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