Was thoroughly impressed with leasing agent, Michael's follow-through. After I submitted my…read moreapplication, he updated me promptly as soon as each step was completed. I never had to guess or chase down information--it was all communicated clearly and on time. Overall, this leasing agent delivered some of the best customer service I've experienced. Their reliability, courtesy, and professionalism set a high standard. I highly recommend them to anyone looking for a smooth and positive leasing experience.

FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

Lived here for over 15 years and was sad to say goodbye. Ervin is an exceptional building manager…read moreand goes above and beyond to be helpful and communicative. Safe building, great 'hood (right off the 1 bus line if you commute downtown), can't do any better in Sf!

We lived in the Keystone apartments for 13 years. We absolutely loved our 4th floor apartment and…read morethe beautiful historic classic SF style. The neighbors were all excellent, respectable and kind. Erwin is by far the most reliable, trustworthy, accountable building manager Ive ever met. Angel, who is responsible for the building maintenance and cleanliness, is also one of a kind. They both have gone out of their way for me time and time again. You can not go wrong with this team or this building.

I had a wonderful tour with Daniel that ended with Alex the Executive Director. I was able to have…read morelunch and meet some of the residence as well. The units are spacious more like condos which is amazing. I'm looking for an independent community and The Carlisle is definitely the right place for that! Definitely recommend it

My mother-in-law just moved in a few weeks ago. Our experience has been absolutely outstanding!…read moreEvery staff member has been very welcoming and helpful. And the residents themselves are so warm! She's had residents knock on her door to introduce themselves as well as those passing in the halls. The bottom line, is that she's happy!

Ive been living at Rincon Green for ~6 months…read more Quick shout out to the Leasing Manager I worked with over a few weeks to get into the right apartment (Cary Mayo). He was super friendly, transparent and candid through the entire process- even made move in day a little easier. Actually just saw a picture of the units on the yelp page and they look pretty representative. The gym is clean and not packed even during peak hours which is nice. Haven't had any issues with appliances or paying rent. One thing I'd like to figure out is if they take BILT credit card for rent payments but I think last I checked the leasing office said no.

I've been living at Rincon Green for almost a year now, and honestly, it's been the best living…read moresituation I've had since moving to SF. The location is hard to beat--right by the water on the Embarcadero and close to a lot of offices. If you work in the area, it's a game-changer for convenience. But what really sets this place apart isn't just the location (which is already amazing) but the management. Cary, in particular, has been a pleasure to work with. From my very first phone call inquiring about the apartments to my actual move-in day, Cary made the whole process so smooth and easy. he really went above and beyond to make sure everything was taken care of, and I can't thank him enough for that! Another thing I love is the open space in the building. It's super kid-friendly, which is a nice touch if you have kids or enjoy living in a place that feels welcoming and community-oriented. If you're looking for a great place to live in SF with top-notch management, I can't recommend Rincon Green enough!

It's crucial to be well-informed before making a decision about this property. In my personal…read moreexperience, the building's construction lacks proper insulation and soundproofing. Consequently, you can hear various sounds between floors, such as your neighbors' footsteps, the dropping of even small or light objects, and even children crying or having louder conversations. I've never lived in a building where you can hear a television between floors. Unfortunately, this is not an exaggeration and can be disruptive to anyone who needs or enjoys studying, reading, watching movies, sleeping, or concentrating on anything. Making things even worse, residents are permitted to engage in the manufacturing aspects of their micro businesses from their apartments. Including activities such as hammering, scraping, and pounding all hours of the day and night. And if you're thinking this is a one-off, and this wouldn't happen to you, think again! This is my second apartment in the same building where my neighbor was allowed to make pounding and hammering noises at all hours of the day or night, including quiet hours. I paid extra to move from one noisy neighbor and ended up next to an even worse neighbor, most likely running a side-hustle out of their apartment. You can read every other review I've written about a company, and you'll notice that they're all overwhelmingly positive. I used to feel guilty about potentially negatively impacting any business's bottom line, but this experience is too significant for me to keep to myself. I want to share it so that others can avoid the stress and frustration that comes with living at this property. A few months ago, I had the idea that perhaps the noises weren't being addressed because I had left a negative but honest review of my experience here. So, I revised my review to only highlight the positive aspects of the building. Surprisingly, nothing changed. My neighbor above me is still allowed to pound, sometimes hammer, and scrape on their floor, my ceiling, at any time of the day or night, including quiet hours. The final straw was that my last two emails to management requesting relief were never even returned. The general manager here is not a serious person. She's not professional, and since she also lacks empathy, she's feckless. Despite the building's appealing appearance, the absence of soundproofing and the management's refusal to enforce Implied Quiet Enjoyment for every California lease are significant issues that cannot be overlooked. My experience at Avery 450 is undoubtedly the worst housing experience I've ever had. Everything aside, I would like to say that the concierge team is incredibly helpful and always friendly. The porters and maintenance staff are also very kind and always ready to assist with repairs or lend a hand. Thanks, Jon H

I have a family member living in your apartment building that has requested help several times with…read moreongoing noise issues. Unfortunately management has chosen not to address the issues.

I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked…read morefor better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me.

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more…read morespecifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further.

Excellent apartments with an ideal location in downtown San Francisco close to pretty much…read moreeverything! You are within walking distance of school / work/ supermarkets, and most of what you could need. The residences themselves are quite nice, bright, spacious, clean, and new with great lighting. They thoroughly clean in between each renter. Pricewise they offer solid deals to help if you are a first time renter there. The management and staff is very friendly and helpful, conveniently stationed in the building for simple questions or for helping you to resolve any issues. They are always available, flexible, responsive, and work with you on matters that need tending to. The security is top, which is important in a big city. The package pick up service is useful, and there is an elaborate gym for those who prefer it. All around solid place and location to live if life brings you around this corner!

for years I have been informing management of the shitty laundry facility they have AND TODAY WAS…read moreTHE LAST STRAW SOMA RESIDENCES IS A TERRIBLE MISTAKE I WISHBI COULD TAKE BACK. Clothes still soaked after they are in the washer AND I MEAN DRIPPING F****** WET things unacceptable I'll be talking to the rent board, BBB and anyone else about this

The Team at The Infinity is so STRONG. That includes, Anthony, Nelson, Fei, and Kim to name a few!…read more A special shout-out to Gary, who always puts a smile on my face, none the less everyone that walks through our doors. Gary, Thank You for going above and beyond everyday for us!!! Without asking, packages are available for pick up, important messages are relayed, and residents are fully taken care of! Personalities radiate throughout the 4 buildings. Located in the Rincon Hill neighborhood of San Francisco, and walking distance to the Embarcadero w/ views of the Bay Bridge, The Infinity makes home feel that much better.

Great place to live as SOMA is getting more and more stores, restaurants, and lounges that are not…read morejust for the corporate crowd (i.e. over-priced boring food with cheap alcohol)! I love its proximity to the Embarcadero where there are no cars and Ferry Building for the most amazing farmer's market and produce (when you can't make it to the actual market on Tuesday, Thursdays and Sats) and to AT&T ballpark without being to close to the drunkards and rowdiness that ensues. The parking near ATT is horrendous during baseball season. My fave part is that Prospect is just downstairs. this place i swear should get a Michelin but i'm ok it doesn't cuz I can get in most of the time!! If you're looking to live there, here's the lowdown on the units: Units A and B are North and N-East facing, C&D are East and SE facing, and E is south-facing. Views go from city views to water to south or ballpark views. Units F-H are West facing from FiDi to south west facing. The higher floors are basically corner units with one or two duplexes (A & E). If you're looking to buy, think about whether you want the sun as it rises or sets, and if you prefer views of the hills of I want to say Twin Peaks, the water views, Ball Park, or some part of the Bay Bridge. One plus is that w the Bay bridge Lightshow and Infinity situated north of it, the show is great. On New Year's eve, you get front row seats at the fireworks too. There's a mix of people living there, ranging from bachelors to young couples, young families and more and more empty nesters living in their dream city home. events have been catering to all of the above so can be a home to grow into. I like the fact it's not a valet building and you get a deeded spot, which some people rent out. The downside is that there are very few parking spots o the street that are not metered. Makes visitors not want to come. Overall, if there's an issue the office will do their best to address it. In the next few years, I hear Folsom will be a Blvd with more shops from 2nd ST to the water...I think that's great news!

We had a wonderful time at the beautiful Ritz Carlton Club and Residences in San Francisco. The…read morestaff at this residence truly made us feel like royalty! Even before we arrived, Mark called us to ask if there was anything they could do to make our stay more enjoyable. Jessica called us the day of our arrival to let us know that our room was ready a little early! The rooms are gorgeous, spacious and comfortable. They offer full kitchens and a large dining room/living room. From the moment we walked in, till we checked out, the service was incredible. We were greeted by Mark when we arrived. He checked us in, invited us to the wine tasting on the roof that evening, made reservations for our morning coffee and walked us to the elevator. We met Caroline at the wine tasting. She sat down with us to insure our stay was going great and let us know about places to go for dinner, drinks, etc. Anytime we walked through the lobby, Mark or Jessica or Caroline was there to greet us and offer any information we might need about the area/residence/San Francisco/etc. We would highly recommend this wonderful residence hotel!

First time for any sort of interaction with Ritz-Carlton brand. Found it to be discreetly refined,…read morenot overly extravagant or gaudy. Very much enjoyed it, though difficult to imagine spending this much consistently. My wife and I have been Marriott Vacation Club owners for 20+ years, and somehow I missed when Ritz-Carlton Club became an option for points usage more than 10 years ago. There are five of them across the U.S. So when I noticed that a 1 BR/1.5 BA 1,400 sq.ft. unit was available in the financial district of San Francisco on a Monday, Tuesday in June for 450 points each night, decided to plan a road trip around that. We drove into downtown SF a little earlier than anticipated, and was grateful that the apartment was ready. We had such personalized attention from Travis, who checked us in, giving us the lay of the land. There are fresh cookies of different flavors available, and we took advantage of it on both days. We had come earlier in the week, so the organized activities set for later in the week were not available to us. But we made sure to follow his suggestion to check out the lounge, where you can get fresh coffee products 24 hours (though it wasn't functional for part of our stay). There are three elevators with keycard limited access for the dwelling floors. It's a bit complicated on purpose, to make sure that club guests could not access the more permanent residences: only one elevator is meant to be used by guests. This became a problem in our first night when it stopped working. The concierge and valet helped to make the other elevator usable for us, but for a bit, we were stuck on the lounge floor, requiring a phone call to downstairs for help. The apartment was beautiful inside. It has a full kitchen, with complete set of kitchen accessories, an induction stove, and a full size refrigerator with two bottles of complementary filtered water. Four oz bags of Tico Coffee roasters ground coffee (Santa Maria de Dota normally retail priced at $22 for a twelve ounce bag; another decaf) were offered for our stay. The in-unit washer and dryer was useful even for a 2 night stay, with the dryer being ventless. There was a half bath just outside the main entranceway, with a full bath (walk-in shower, tub, and double sink vanity). The BR had a true king size bed, flat screen with plenty of cable channels. There was no true desk in the unit, but could use the dining table. WiFi worked well throughout the apartment. I had a chance to use the fitness center, a two story room accessible via the shared mezzanine level. The 2nd floor is dedicated to cardio equipment, with disfecting wipes, cold towels, and bottled water all available. It also had a small room in the back for yoga and stretching with newer mats to use. The 3rd floor is for weight: both free weights and machines. It was empty while I was in there during the day. It's surprising what feature can make a stay great. I really loved the huge, deep soaking tub that I used twice during our stay. My wife was obsessed over the Tivoli audio bluetooth AM/FM radio that came with the bedroom, and played her Spotify account. I combined the two and listened to the 70's channel while soaking...have to admit, it made everything even better. Parking is extremely limited and very expensive in the area. So it was a big plus that it is included as part of the rental. It is intentionally hard to find, so the clear instruction email from a concierge before the trip was greatly appreciated. It is mandatory valet, and there is a text system where you can request your car and track its status (though for us, it never left the 'getting car' status). Didn't matter since when we got down there 5 minutes later, it was there waiting for us. Note that unlike other Marriott Vacation Club properties that require this level of points, the Ritz-Carlton Club is not a resort. It has minimal on-site activities, no swimming pool, no on-site restaurant. But it also has no lines, no crowds, no (screaming) children. With it's location and level of care, it's ideal for high-end executives doing short-term business in San Francisco. Or for monied retirees ready to live a stress-free life. We are neither, but was curious how much a 1 BR unit like this would cost. The cost was surprising (under a million, down 33% from seven years ago) , but made sense when one saw the monthly HOA fees ($3,200). Ouch.

I can't say enough about the Argonaut hotel. It was a wonderful experience from check in to check…read moreout! Our room was very well appointed and it's so convenient to be right on the wharf. The staff are extremely courteous and helpful. Shout out to Enrique with the bell staff and Mateo with Valet who went over and above! We didn't have a chance to try the on site restaurant, but did have a chance to visit the exhibit about the history of the building on the lobby level We will definitely return to the Argonaut the next time we are in town!

There were very intoxicated and extremely loud guests in the room next to ours. Security asked them…read moreto quiet down and they didn't. Just before midnight we insisted on being moved to another room which resulted in a downgrade from the room we were in. This was a last-resort decision for us and of course, a major hassle. I asked for a courtesy discount and was told I'd be contacted by a manager. That didn't happen. This hotel is MUCH larger than how it's represented on their website. The rooms are nice, but not at the level of the (very high) room price ($685/nt). It's obviously located in a family-friendly tourist zone, so there is a lot of hustle and bustle in the public areas of the hotel, and unfortunately you can't count on peace and quiet on the guest floors. I can't understand why anyone would pay this price for such a "throw the dice" experience. Never again. We stayed here because we were heading up to Sonoma the following morning and wanted easy access to the GGB. And it felt novel to spend one night on the wharf. We were lucky to have flawless weather and Maritime Park (plus views) was spectacular the next morning. And a stroll around the neighborhood offered an entirely different perspective on the SF I know. Lots of cute little breakfast places nearby too. Most people know this, but in case you don't, Fisherman's Wharf has a Bourbon Street vibe, and that's great if that's your thing.