I've been using Casa Bella Escrow for over five years now and can honestly say that they are my absolute favorite escrow company to work with! Toni and her team went far beyond what would normally be expected on this week's crazy closing! It was definitely the most difficult transaction I've closed in my 20 years of selling real estate and I definitely could not have closed it without their diligent help! Their professionalism, and customer service are definitely top notch! Thank you Casa Bella Escrow for all your excellence! read more

This has been one of the worst consumer experiences I have ever had. They pretend to be regulation conscious but I had several interactions with them which showed me they are really a disorganized and "bad process" company, not that they are just good about dotting i's and crossing t's. They were untimely in returning my escrow refunds, and they intitially demanded signatures and documents that it was later clear they did not need. My realtor also seemed to be under the impression that they were responsible for delays in closing within the timeframe both the seller and me as the buyer initially aimed for. After buying my house, I recommended certain Realtors and Mortgage Brokers, but I would not recommend this company. read more

I've used their Office Manager and Senior Escrow Officer Annie since 1996. Annie has always given me and my clients excellent service. As a real estate broker it is important to me that I can actually speak to my escrow officer and not just the assistant and that happens with Annie. read more

Lorena, I just wanted to give you a shout out!! You not only went above and beyond but you did it with a smile!! Thank you and your staff for all your hard work I really appreciated it. Analiza Vintage Reality Group read more

My Broker (C. Hill) has used Casa Bella for 2 of are most recent sales transactions. Lorena handled both of these transactions. We were able to close early and thankfully smoothly. Good customer service. read more

Terrible service! Very unprofessional! DO NOT USE this escrow service! Nicole, who recently took over this office makes empty promises on a daily basis. She made several errors on our escrow which held up our loan closing. Our realtor/broker said he had never seen such poor service in 27 years in the real estate business. read more

The team at Casa Bella Escrow is one of the best, their clients are number 1 to them ... even after hours, they are available to help. we are so happy to be partners with them thank you Casa Bella Escrow Services read more

We had a good experience working with Casa Bella, I will say it didn't come without its share of hiccups. They diligently worked to fix the issues we had and all in all it was a quick and fairly seamless process. I will definitely use them again. I rarely post reviews (maybe only twice) people are quick to post frustrations but rarely when they are happy. In my experience with Casa Bella I would say they genuinely care about the client experience and made ours to be a good one. read more

They have done a fantastic work on my last Escrow. I would refer them to anyone in the industry...Lorena is fantastic, knowledgeable, staying always in touch with everyone involved in the transaction, especially your clients guiding them through the maze of documents that transaction would create Good work Lorena! read more

Christi was wonderful to work with. Answered all my emails and calls, super friendly and professional. Definitely recommend!

UPDATE: Another month has passed since I posted my original review and I have STILL yet to receive our last third party check. I called this morning and asked to speak with Sunshine, the third person who has helped up since we bought our house. The girl who answered told me I have to email the escrow officer for any questions regarding a closed account. I absolutely did not accept that. We are going on FOUR months and still haven't received all of our money back. She said she would see if she could take our call. Sunshine got on the phone and asked me to refresh her memory of what was going on, that was fine with me. After she remembered what was going on she said that the check was mailed out and stated the reference number. I asked if the reference number was supposed to be the account it was sent to and she said yes. I then let her know again that whatever reference number she gave me was the incorrect one. I provided the correct number a month ago. She said she would have to check with the other office who deals with checks and to see why they have not been cashed. It's more than likely because it's not the right account number. This has been beyond the worst experience with a company I have ever dealt with. They are supposed to contact the bank to see why they haven't cashed any of the checks, I provided the correct account number AGAIN. We will see how much longer this drags out. Ridiculous. read more

Working with the sellers escrow company can sometimes sting a little. I have to say Christy was amazing to work with. She responded promptly to any requests was always on top of her game and truly made the transaction smooth. I would highly recommend working with her! read more

With all the excellent escrow companies available, no need to use this one. Did not perform timely, did not take phone calls (once told the escrow person was "working on a file"), had 3 people involved with no one accountable. The lender for the buyer had to ask multiple times for information which caused undo stress on the buyers & lender who were suppose to work within contractual time lines. Did NOT contact buyer to arrange paying earnest money deposit OR once loan documents were ready, DID NOT call to set up signing. Buyer called them looking for loan documents. Did not provide closing documentation for 4 business days after Closing & said their check machine was not functioning for 3 business days after closing. I would give them a lower rating if one was available. read more

If I could give zero stars, I would! This was the worst escrow company EVER! 18 days to get escrow instructions after MULTIPLE requests! 7 days after closing to finally get closing statement after MULTIPLE requests! On day 8 after closing and still haven't received my check! No follow up, follow thru or accountability throughout the entire transaction! Unfortunately we were on the buying side so had no choice but praying I never have to work with them again! read more

I I have just purchased my home and used Casa Bella escrow, I can't tell you how incredibly professional and on the ball they were especially Toni, she is Awesome and makes you feel so comfortable that somebody is on your side. I've purchased businesses and homes as an investment in California and Arizona and I wish Casa Bella would be the escrow for those in the past a true professional honest helpful and great people to work with. If you don't use this Escrow Company it would be the biggest mistake because I've used plenty of Escrow Companies it seemed like I ran into trouble with everyone of them but with casabella it was very smooth professional and remarkably fast. Thank you Toni read more

As a real estate broker who has worked in this profession for many years, I have been involved in hundreds of transactions, and only once in a while have experienced mistakes, errors or poor business practices. Fortunately, these don't happen very often. Since nobody is perfect nearly everyone will experience a problem or two. However, in my recent experience with Costa Bella Escrow in Murietta California, my clients and I have witnessed such blatant negligence, incompetence, poor management and practice inconsistent with the standard of care obligated to all parties in the transaction. We recently closed escrow with Casa Bella Escrow, and over two weeks since its closing Casa Bella Escrow has not sent the required closing statement, refund checks or brokers' checks to the respective parties. Telephone inquiries to Casa Bella Escrow have indicated "they were working on it". Normally, escrow prepares the final statement and sends it to all parties with the required funds the very same day as closing, or if it closes late in the day, no later than the next business day. Here it is well over two weeks since closing and Casa Bella Escrow has not produced the required documents. In California, the escrow holder must maintain a high degree of trust, efficient service, and good public relations, particularly concerning the principals to the escrow. Completing and closing the escrow must be prompt, using forms and disclosures which are simple and clear. Casa Bella Escrow didn't even come close to meeting any of the above standards. I would caution anyone when considering Casa Bella Escrow for their real estate transaction. read more

Tricia was awesome with helping us with the sell of our house and I definitely going to recommend her to my friends and family

About to close escrow on my home Casa Bella (Toni) is absolutely amazing! Made this process super easy and fun. I deal with many escrows over the course of a year and Toni's service definitely exceeded my expectations. If I never need another escrow she will be first I call!! read more

I am mortgage lender and I refer all my clients and agents I work with to use Casa Bella Escrow. I have worked alot with the casa bella team and I am very happy with there services. Toni the escrow officer has been amazing to work with. I highly recommend this company to anyone who needs an escrow company. read more

Love Casa Bella! As a full time agent I have been servicing the Temecula valley for a decade. I have had the pleasure of using just about every escrow company in town at one point or another. Casa Bella is by far my favorite. They are super responsive, knowledgable and I'm always blown away by the way they get the job done. No excuses ever. No deflecting and they always make my escrows simple, productive and stress free. Thank you Casa Bella!! read more

I am a Broker and Owner of a Mortgage Company, I have been using Casa Bella Escrow services for quite some time, I have experienced NOTHING but excellence in terms of service and knowledge of the entire Real Estate / Loan Process. On several occasions we have been in a position where we needed escrow to stay late to receive loan documents and have the clients sign the same evening. Toni stayed late even though the the delay was NOT Casa's fault. She received the documents and scheduled the signing after 7 PM and saved both of my transactions to the benefit of our clients! I would highly recommend them to anyone in the industry read more

Better than expected and very professional. Toni was fantastic and responsive to my needs. Thanks again Toni!

Worst escrow company I've ever dealt with. Wrong address printed on their legal docs. When I pointed this out to them they thought it was funny and laughed. Said that was their previous address. Truly unprofessional folks. Charged a messenger fee when we never used one. When I called to complain they told me it was for "emails". What???!!!! read more

I would give this company a negative if I could . Warning to all. DO NOT USE this escrow company. They are the worst and will mess up your process every step of the way. They do not follow up and are very unprofessional. I basically did all the work myself as every step they did had to be re done due to their incompetence. It is a year after our escrow closed and they could not even get our correct names on the title. Thank goodness I was paying attention and got on their case right away. Please save yourself the frustration and find a reliable escrow company. I don't want anyone to have to go thru what this TERRIBLE escrow company put us thru! Goodluck! read more

My Company has been using Casa Bella Escrow for a long time now and we could not be happier. Great communication and always meet deadlines. I always refer them to my Associates. Five stars. read more

Toni at Casa Bella is very helpful she answered all of my questions I had and made the process of selling my home very easy. Great fast service and the rest of the staff there was also very friendly and it was always welcoming going into the office. I look forward working with them the next time I plan on buying my next property. read more

Toni is very responsive to all my request. She goes beyond what her duties call for. She definitely made this process even smoother with her professionalism. read more

Wanna give a shout out to Sunshine....she is an awesome person to work with. If you get the opportunity request her she is very helpful and will go above and beyond to help you. Thank You for your services. read more

Tricia at Casa Bella Escrow handled the escrow for the sale of our house and she was beyond great! There were several unexpected complications & delays with our sale. Each time Tricia worked very hard to get things worked out and taken care of as quickly as possible. We easily could have been delayed another month, but thanks to her we weren't. We are now preparing to leave for Texas only a week later than expected. We would highly recommend Tricia and Casa Bella to anybody! read more

I am a manager at a real estate office and was in shock when we closed an escrow with this company and they sent a commission check that was $1,748.75 short stating that they didn't have the money and would mail to us as soon as they did. Tried to talk to the Manager there, Lorena Carrillo, who was so rude that I decided to post this review. If your an agent that needs your money when you close a deal, be careful who you do your escrows with. read more

Toni was exceptional in handling the escrow for both my homes in 2016. Very professional and would highly recommend her and Casa Bella services to others. Thank you Toni for all your efforts! read more

I recently worked with Casa Bella Escrow on multiple purchases. The team provided wonderful customer service and was on top of everything from open to close on all purchases. I worked directly with Toni Hasty, and her personal attention made the process seamless. Thanks for everything! read more

What a fantastic company, When our escrow was going sideways Lorena baled us out. She came in early and stayed late every day. I even saw they are open on saturdays. If your selling your home make sure you get the right companies to help you close it really does make a difference read more

I had a wonderful experience with Lorena and the entire team at Casa Bella Escrow. She truly went above and beyond for our clients! Working with Lorena was truly a pleasure; I look forward to working with her on many more transactions...a true professional with a personal touch! read more