I paid extra for a camera suite for my dog's stay from Nov 26-30, and the only reason I knew what…read morewas actually happening with her is because I watched the camera like a hawk. I later learned they do not provide report cards for boarding, only daycare -- meaning unless you constantly chase information, you are left completely in the dark about your pet.
I discovered my dog had vomited only because I saw her blanket disappear on camera and called to ask why. I was told it was being washed and would be returned shortly. It never was. The next morning (pickup day), I was told she had soft stool. Later that same day, when I called again because my emergency contact had to pick her up due to their absurdly restrictive 4-5 PM pickup window, I was finally told the full truth: she had missed multiple meals, was barely eating, then throwing up, and had diarrhea. I was also told they only notify owners after three missed meals.
So to be crystal clear: my dog was vomiting, not eating normally, and had diarrhea, and neither I nor my emergency contact were notified in real time. I was denied the chance to make informed medical decisions for my own pet. If I had known sooner, I would have pulled her immediately for veterinary care. She has been boarded elsewhere multiple times and has never experienced anything like this.
She came home with ongoing diarrhea, extreme anxiety, and was clearly traumatized. She smelled bad, and her bottom was not clean.
On top of the health issues, her toys were missing, her medication was not returned at pickup, and I now have to go back for her belongings. Every time I called, staff had to "check her chart" and put me on hold, and it never felt like anyone actually knew or was truly monitoring my dog. The front desk was rude and dismissive at drop-off, and I was given zero reassurance that my dog was in caring hands.
I do not believe my dog was in immediate physical danger -- but she was absolutely emotionally neglected, and the failure to communicate active illness is completely unacceptable. I have cancelled her Christmas stay and will never return.
This facility may look nice on the surface. What it lacks is real-time medical judgment, transparency, and basic accountability. I would never recommend allowing your dog to stay in a room without a camera here, because without one, you truly have no way of knowing what is happening or what isn't being communicated. Based on my experience, transparency only existed because I had visual access and kept pushing for answers.
I trusted this facility to protect and communicate about my dog without me having to play detective, and that trust was completely broken.
