Lotsa Yelp hate for Carvel?! This is a place I've been going to 25+ years. When I'd get my motorcycle tuned at Fun Wheels next door, I'd swing in for a quick cone. I had to get a part for my sons Jeep at Medford auto wreckers and I have my wife in the car with me. As I'm making the turn I say, Cherry Bonnet? She says, your sugars. I didn't have this problem when I was coming here back in the day. Damn your eyes woman! I pull in and get out of the case a frozen cherry bonnet. Yeah its frozen but I could bite into a steel girder at this point. Frozen cherry coating with frozen vanilla ice cream. Heaven. Carvel! read more

Went to get some soft serve ice cream. Got there around 9:20 pm we pulled in and you can tell by the girls face was like oh no there are five people coming in we already cleaned up . We went in and said are you all cleaned up and she stated well like yes what do you want we said soft serve she stated the machines were all cleaned. Felt kinda of bad we were looking for an alternative really wanted soft serve. Both girls made no attempt to make an exception to serve us or we left. I totally understand you are cleaned up but they are opened till 10. They should have started cleaning around 9:45 pm . We all worked some kind of retail when we were younger. Well, when we were leaving five cars pulled up pay backs are a bitch. read more

We have been going to this Carvel for over 40 years but will not be returning. We went to buy Flying Saucers and the 6 pack selection was limited. They had many flavors in single packs that we asked make into a 6 pack -- something that was never an issue under old ownership. They refused and said I would have to buy them individually. We drove to another Carvel and they had plenty of flavors in stock. We will be going there for now. read more

Great service and great ice cream. Always helpful and try their best to accommodate your needs. Cannot beat it.

SOOOO EXPENSIVE!!! All I gotta say is $21 for and ice cream for me and my daughter is OBSCENE! We got 2 waffle bowls are you kidding me?!

Rude worker, careless attitude and couldn't even give me a bag for my $35 worth of ice cream I bought. All the flying saucers were melted to the bottom. read more

Whoever's kids work here, let's practice better listening at home. They didn't screw up our order once or twice, but THREE times. Came to this location before and have never had a problem but tonight the listening ears were not on. Then to give an attitude when i asked them to correct their mistake and then they asked the same 5 questions after i already told them what they messed up. Sticking to the other location nearby i know i can trust. womp womp. read more

Went there for a ice cream cake would take 3 coupon that says Medford on it. Could not instand him his accent cake was goud but won't return he blamed covid for taking the coupon. read more

This is what Carvel considers an acceptable ice cream sundae in 2019? Melted soft serve, three quarters full, with not even a dollop of whipped cream and a cherry on top. Server was rude, and stoned out of his mind. He could barely understand our simple order, and looked like he didn't know where he was. It took almost fifteen minutes for him to make two of these atrocities. Do yourself a favor and go elsewhere. read more

Carvel - Carvel's idea of an ice cream sundae! - Ice Cream & Frozen Yogurt Near Me - Medford, New York

What a mess. One cooler with nasty looking ice cream. The girls were polite. But the place was dirty. I love carvel. We use to come to this one . Now we don't. read more

4 People on Staff.. Only 1 person is Actually working! Long Line Only To Find Out There Is No Soft Serve Ice cream Available! Why Do We Go To Carvel ? For Soft Serve! Will Not Go Back To This Location! read more

Horrible service... I've tried many times and they never get my order right... which is simply a soft serve cup with sprinkles on the bottom and the top.. every time i get it home there are no sprinkles on the bottom and i could probably count the amount of sprinkles on the top. The ice cream is always melted and liquidy by the time i get home, which is only two blocks away. I will be driving to Farmingville from now on. read more

The only reason why this establishment gets one star is because the ice cream is Carvel. I don't know what bothered me more the fact that they're still not open due to Covid, the outside veranda filled with gnats or the attitudes from every single employee.I'll take the five minute extra drive to go to the Carvel on horse block road in Farmingville and give them my hard-earned money. read more

F.Y.I: You're probably thinkin "who the heck eats ice cream when it's freezing cold outside?" Duuuuuuuuuuh ice cream lovers!!!!! Regardless of the time, day, weather, or fullness in my belly...I always have room for dessert (especially ice cream). I love trying new ice cream shops and I wanted to go get ice cream at a place that I've never tried. Sooooooo instead of going to baskin robins, I went to Carvel! I was so excited to try this new place and booooooooy was I disappointed... This service was HORRIBLE! I had to ask this guy 3 times to try a sample and then he tells his coworker to get me a sample instead of doing it himself. The other worker was in the back fixing something on her shoe and then came to help serve us and I did not see her wash her hands...one word: UNSANITARY! The ice cream did not look appealing to the eye at all...Some flavors just looked like goop while others I had to play the guessing game with because there were no signs of what flavor it was. The ice cream was expensive and not even all that good. My roommate got a coffee milkshake and he said it tasted like vanilla ice cream with chocolate syrup??? hmmmmm i'm not an expert ice cream maker but vanilla flavored ice cream with chocolate syrup does not = coffee flavor! Honestly the best part about this place is on Wednesday you get a buy a sundae and get one Free! Other than that I would not recommend this place. BAD SERVICE, BAD ICE CREAM...that is not a good combination! Take my word for it yelpers... read more

Carvel - Ice cream in the winter!!!!! - Ice Cream & Frozen Yogurt Near Me - Medford, New York

Whole visiting my boyfriend's hometown, he decided to stop as his favorite ice cream spot!!! HUGE MISTAKE!!! After placing our order and paying for his ice cream cone and my raspberry sorbet, he was asked if he wanted his ice cream cone in a cup because the ice cream was very soft...HUH? ISN'T THAT A MILKSHAKE? He accepted the ice cream in the cup, but he was thoroughly annoyed. Also, my sorbet tasted like medicine. The customer service was good, but the ice cream cone and sorbet were horrible. read more

How can you close over 15mins before posted hours and cancel and turn away 3 door dash orders and then close up and leave before posted time all with arms filled with ice cream. Wow that is some bad business. Smfh. read more

Sundaes were very generous in size, and very friendly and nice workers. Sundae had lots of peanut butter cups! read more

Carvel - Chocolate ice cream sundae - Ice Cream & Frozen Yogurt Near Me - Medford, New York

Extremely hard to order here with there little Covid car wash walk through. I would recommend driving down to Patchogue where they can actually hear your order. It's the only place left in New York State that hasn't opened back up. read more

Holy Cow!!! I was there yesterday to use my buy on get one free coupon for Sundays. So I ordered a medium Sunday and I get an amount of ice cream that would barley fill a small cup!!!!!! in both!!!. I called the store to complain and the manager said the owner told then to put less ice cream when, it's costing too much everything has gone up!!! Can you believe that crap!!! what's he doing with the tax breaks trump gave him!! Well listen up, there is a carvel on main street in Patchogue, was there today and they are giving the right amount of ice cream, not that far from the Medford one! read more

I found a Carvel that doesn't serve custard! We were staying near here on a recent weekend in NY and stopped because hubby love love lovesssssss himself a Carvel custard and we don't have any where we live. I ran in to get us some cones and asked the teenager for two small chocolate custards. I was shocked to hear that they didn't have any custard although he said they had lowfat custard. I called hubby to tell him they ran out or whatever and he said he didn't want anything if there was no custard but I had seen ice cream and had to have something. As he was scooping my hard ice cream chocolate/peanutbutter cone out I asked if he thought they'd have custard by tomorrow, hoping hubby could get his Carvel fix. His reply? "Oh - we never have custard". I blinked several times and my pupils whirled as I tried to process that. Wasn't Carvel primarily a place that served custard? I pointed to the custard machines and stuttered, "well, what are they for then?" wondering if I had gone mad? He looked then said "oh, did you mean SOFT SERVE?" My eyes narrowed, suspecting he was f-ing with me but it turns out he said what Rita's serves is custard but what Carvel serves is different - or something. But why was the lowfat called "custard"? I am still so confused. Maybe it's a regional thing (like soda vs pop, heroes vs hoagies etc?) but this was a new one on me! It seems he could have made a slight connection and asked if what I wanted was "softserve", I mean really I don't see a lot of difference between what Rita's serves versus Carvel ?? Anyway hubby loved his cone but heads up Carvel - better include in your training manual all the possible monikers for "soft serve" haha! read more

Okay Call me a hater but I had the worst experience here. I came in around 10:15PM because I get off of work at 10:00PM. I wanted some Ice Cream. As soon as I walked in the one girl who was going to serve me does a silent "OMFG"... Are you serious right now? You work in retail and you are no control over your actions? Anyways I let that one slide. So I was like Whatever. So I order a Nutella Banana Dasher. I've had this at many places, this is the first time I had it here. I came in at time of closing (They close at 11:00PM) so I get why their soft serve machine wasn't working (They were cleaning it). So she gives me hard Nutella ice cream. But nothing was supposed to be like the advertisement. Directly from Carvel.com Sundae Dasher with Banana - Layers soft-serve made with Nutella® and bananas topped with whipped cream and Nutella® hazelnut spread No whip, No Nutella Hazelnut spread, and the ice cream I got was not the HARD Nutella ice cream (I have had it before and it tasted nothing like it. Instead I got Chocolate Ice Cream with banana and fudge. I don't write reviews on Big Chain franchises but this one really annoyed the piss out of me. DON'T GO HERE... Go to the one in farmingville, selden, or centereach and save your money. read more

Gnarly purple neon + free Swiss Miss scoop = bliss, even if the ice cream was a bit overfrozen. Service couldn't have been faster or friendlier, and it ain't far from the LIE or my normal commute-home gas-up staples, so this may become a problem. read more

This is the worst carvel I have been to. Never realized it until I went to different carvels. The ice cream is thin and watery. The workers do not care and don't know how to make Dashers, sundaes and sometimes even cones. They need training. Someone from the company needs to visit this carvel to see the consistency of the soft ice cream. It's not good. read more

I walked in the door on a Wednesday afternoon to see the girl with a bucket under the soft serve machine. I thought she was just cleaning it and emptying the machine. I ordered my sundae and she used the other soft serve machine. It came out liquidy and she threw some of it away. I went home and when I looked at my sundae, it was half liquid. I have never had a bad experience at an icecream shop. I cannot believe that she knowingly served me liquefied icecream. read more

The worst experience ever. No soft serve. Crappy service. Running out of ice cream. Messy. Slow. You get the idea. #neveragain

This is by far the worst carvel around. The older short lady with the curly black hair is always bothered about doing her job. Always has an attitude, makes crap dashers which we get all the time and pay 9 bucks a pop for. When we ask for it to be made a certain way she replies with "well it's supposed to be made this way" We've been there maybe twice when she was not working and everything was fine, but she is always there. If you're a miserable human just change your situation, no need to ruin other people's days. read more

Oh my goodness!!! Nothing like Carvel soft serve!! I got some on the way home from dinner one night and it cannot be beat. The service was not the best, but the ice cream sure does make up for it. What portion sizes too!!!!!! I love it so much. read more

Definitely disappointed with my latest experience with Carvel. I walked in with toppings, sauce, and ice cream all over the floor. This lead to me walking stuck to the floor with each step. The servers seemed all over the place. My younger sister order vanilla soft serve with caramel. The cup was dripping with caramel on the outside. You couldn't touch any part of the cup without having caramel all over your hand. We asked for a new cup only to then be upgraded to a bigger size cup with vanilla soft serve dripping down each side...the server then left our spoons on a dirty table. When I asked for a new spoon she said I could grab one of the ones on the table. I paid, walked out, and don't plan to return to this location. read more

Not impressed at all! The ice cream is & tasted freezer burned and....I promise this really happened.....the young man behind the counter appeared higher than a kite. I teased him & asked about his pants that were sagged so low and he said he drops them for dollars. Like....really? Then he said, "just call me Magic Mike." Mind you, I am a middle-aged woman. Lol read more

I have been coming in here for years, as this is my hometown carvel. They get to know exactly what you want (wednesday 2 for 1) and the service is just fine. I like that this is one of the few carvels that have fat free ice cream! read more

Typically this place fine. A carvel is a carvel, really. The customer service tonight however has me fuming. As I ordered a medium cone the messy haired unkempt employee taking my order felt the need to tell me "well the medium is pretty big you know." UM I DIDN'T ASK AND HOW DARE YOU COMMENT ON MY ORDER SORRY I'M SO FAT. Then this kid makes a point by overloading my cone and then saying the ice cream was too soft to make a cone. And threw it out. The other employee a very nice young lady told me there was no problem with the ice cream and I could have had a cone but at that point I had now waited for them to refill the ice cream machine and got my mediocre bullshit order and left. read more

Im giving this place a 2 stars because im basing my recent experience there. I ordered a medium size cup of rum raisin there. The kid who put together my order seemed very nice, but when I got home to eat my ice cream. I realized that my more than half of my cup is full of raisin!!! It seemed like that the kid just scraped all the raisins for me and forgot the ice cream part!!!! On top of that the ice cream does NOT taste like rum raisin at all! So I paid almost $5 for it was a total waste!!! I will not go back there, especially for the rum raisin...such a disappointment. read more

This is the worst Carvel I have ever been to. They have never gotten an order right. And when you tell them they argue with you. It is close to my home but I end up driving 10 minutes farther to the Farmingville location just so I don't have to deal with this location's rudeness and incompetence. read more

I have lived in Medford for over 12 years and been coming to this Carvel. The ice cream is very good. Every time I go to the store there are at least 1 or 2 other customers there at the same time (regardless of the time of day or time of year.) So I'm confused by these negative reviews. If it is so bad why are so many people going here? The only thing I can think is that people like to complain and don't leave a Yelp review to say something nice about an ice cream shop (heck it took me 12 years to do it!) Now I ask you to remember how you were at your first job, because I will say that over the years many time the person making my sundae was working their first job. That being said, if you are nice to them, they will usually do a good job for you. I do also tip good service because I DO remember how hard it was starting out. Tonight, I felt so bad for the 2 ladies working. When I went in they were being berated by a customer. The customer purchased a cake from another Carvel and was unhappy. There was not much they could do since the cake was from another location, but the way this man spoke to them was uncalled for. I give them credit for how they handled the situation, but he still left screaming at them as he walked out of the store. They apologized to ME for having to witness the incident. I will continue to go to this Carvel for the great ice cream and regardless of who helps me, I will always treat them with respect. read more

SOO RUDE ! We walked in around 6pm and placed our orders, the black curly haired lady began to explain to us she did not have that particular kind of ice cream we understood and asked her can we have the same style ice cream with a different flavor. Shee began again to explain to us slower and staring like we were mentally challenge that she did not have that ice cream. We again shook our heads in agreement with her and explained to her we wanted a different ice flavor with the same style Toppings Like whip cream cherries ect...This mind boggled her .... she told us like we're stupid... If I do this I gotta charge you an extra dollar. We said that's fine...she rolled her eyes and began making the ice cream....my fiancée asked her if she had a problem what was the big deal....she rolled her eyes again ... And them her other heavy set pony tailed staff member joined in and started staring and giving us attitude and began to make jokes of the car we drove....I had my son in the car lucky for him....just a very class establishment ......I wouldn't bring family here or kids ...... read more

Yeah, Idk about this one Yelpers. I went here last night around 7:00pm. I'm not so sure about this location. Service was apathetic... In fact there was I believe 4 people working the counter. One of the employees was assisting some lady pick out a cake. Another one was finishing up assisting another lady. The 3rd one was now helping my friend.. the 4th one just stared into the abyss. Never asked me once if I needed any help. Just stared at me lol. I even gave that awkward, "Are you going to help me or nah" look.. Clearly her blank stare answered for me... So waited until the 2nd employee was done helping the one lady and then he came over to me and asked if I was being helped. He then took my order and went to make it. Simple Reese soft serve with fudge. I watch as he goes over to the Soft serve machine, and it's giving him problems. So he called into the back asking for some tool, my eyes wonder over to the back and saw 2 people back there. One on their phone, other was drinking a milkshake. One handed my helper a gigantic spoon... he opens the soft serve machine and dips this colossal utensil (who knows where it was back there...) and stirs the cream around.. it made me a bit sick .. read more

The worst service ever. The cashier was not friendly and had no personality. No greeting, no thank you and no eye contact. "What do you want " was the only thing she said with a nasty tone. Definitely not recommended. If you want to be treated as a human being. read more

This place has no customer service no standards ..And a lot of attitude don't bring your family here

Service is always bad. They just stand there with blank expressions a lot of the time and are rude and apathetic (there are a couple of good employees though) but we went in last night there was only one other customer in front of us. The kid behind the counter just stared at us didn't say anything so we walked up and asked for 2 Oreo soft serve cones. The first was completely lopsided and looked weird. The second they could barely get out of the machine, the kid tried like three times to fill the cone before going in the back to ask for help then the lady gave him a spatula or something to stir it (which grossed me out I was already skeptical after the first cone went wrong) then he finally got it on the come but it looked even worse than the first all mushy and lopsided. We took them and dared to taste it in the parking lot and they tasted gross do we just threw them out right there. Horrible experience inside THEN OUTSIDE a group of kids on bikes wouldn't let us move our car and were heckling us and causing a ruckus in front of the store but nobody inside seemed to care so it was just a poor experience all together. That's just one bad example every time I go there we have problems. Corporate needs to evaluate this location of you ask me. read more

I went here a few weeks back and got a oreo mint dasher. The cute short blonde girl with the nice ass was helping me and the ice cream was spot on. Only reason I didn't give this place 5 stars is because the girl told me she had a boyfriend when I asked for her number lol read more