This place is bare bones. No decorations and no eating inside the establishment. The service wasn't that great. Haven't been to a Carvel in a decade. I'm not sure, I'll be going back or just not to this location. At least greet the customers. I went for the bogo deal for nation ice cream day. It was only for the soft serve ice cream and nothing else. Only had 4 flavors, so I stuck with vanilla. Can't go wrong with that. I do wonder how their non soft serve flavors taste like and the array of it all. Maybe next time... read more

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Over charge. Don't dare ask for syrup for your shake you'll be charged an extra $1. Its not a shake without the syrup. Its a ripoff

Very clean inside & out, friendly helpful service, great ice cream. Icy cold inside -- perfect for a hot summer day! read more

Carvel - Toppings! - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

Average chain ice cream place. Some fun flavors but nothing super inspiring. Decent proximity to subway and beach. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

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Burnt hot fudge! Unfortunately I got it delivered. Ate the ice cream. I don't think I can ever go back

The service here was terrible. The guy behind the counter on 4/12 was rude and unhelpful. Said we weren't able to get any ice cream and the only thing available was what was prepackaged in the fridge. I've worked in food establishments where we serve anyone before close so I don't know why we were denied ice cream in an ice cream store. I just wanted ice cream because my tummy hurt :( read more

I guess the official start to the ice cream season is this weekend, yet last week's temperatures had to have you all thinking and eating your tasty treats. For me, it's not so - for you see - I hate ice cream. It annoys me - it's cold and I typically don't like cold things in my mouth. And I've never really had a flavor to call my own, the pop up bars from the Good Humor truck were fun but I enjoyed the piston pushing up each lick moreso than the sweetness upon my toungue. So she said "I could go for some ice cream" and "go for" were the troubling words - we just enjoyed a cocktail so driving to get this weird cold pleasure made absolutely no sense to me. So I told her to settle in with a fist full of Christmas Chocolates and a glass of milk and chill out a bit and see where it goes. Well, it didn't go my way but hers, so we "went for" ( go for - went for -- those same words are ringing in my head right now) So we walked and her concoction cane out of a high metal vassel with a curly q design and then it got rolled in sprinkles of every color. And so I'm awaiting the inevitable drip down the sleeve which I guess to all of you ice cream weirdos is the mark of good homemade ice cream.. yuck.. I'm so breaking up with her if that happens.. the other day -- she ate her peas ,, individually with the same single right spire, wow, that was some entertainment during dinner.. So I got a vanilla Flying Saucer and needed a rock hammer to dislodge any single part of it. I couldn't bite it because believe it or not, I have a small mouth and I couldn't pry the top nor bottom wafers off because that would have been a crumbly messy situation. This while love of ice cream makes absolutely no sense to me read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

Wednesday's are BOGO days. The shop is really clean and spacious. The cup isn't quite filled to the brim as opposed to other spots I've been to, but they do pour over a full ladle of wet toppings. The dry toppings really are hit or miss because I've had them fresh and I've also had them stale so I just stay away to be safe. The employees aren't quite cold or welcoming/friendly so it just feels strictly professional/business and that's perfectly fine lol. read more

Carvel - Churro soft serve, caramel, and churro crunchies - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

Yummy yummy in my tummy. I went to baskin robbins first and that was a huge let down. This place at least had my cookies and cream lol! I'd come back read more

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It's small, but the ice cream is always good here. Sadly they removed the sitting area ever since the pandemic. read more

Carvel - a person holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

Absolutely terrible service. Will never go here again. Went here to get vanilla softserve, the lady behind the counter said they didn't have. As I'm getting ready to leave I see the vanilla soft serve machine being used by a diff employee. Leaving me confused, when I inquired about that and asked her to show me if the machine was in fact broken, she gave me attitude and made me the correct sundae with vanilla softserve. Terrible service. read more

Another business owner, who does not understand customer service is what keeps people coming back. I went to Carvel today to pick up a cone of soft serve. out of the six machines that serve soft serve ice cream only chocolate and vanilla were available. That's fine so then I said to myself let me get another flavor and so I asked to try the mint chocolate chip. I asked for a sample taste which I've done many times in the past at this very location. The worker behind the counter said they don't give out samples for taste anymore because the boss said no more. What an idiotic decision and practice. I walked out and I won't be coming back...and I would urge others not to come back to this place. The store looked rundown and the feeling in there was nothing like what it look like many years ago when I used to come there with my son. what is going on with American business especially small business owners, who have no pride of ownership and proprietorship anymore. I'm surprised Carvel continues to allow this guy to franchise their name brand when the store looks like it's about to fall apart and they don't provide basic taste samples to their customers. They are in the desert food business! read more

I see the negative comments about rude service but I guess I was lucky. Service at first was very professional/curt but was very pleased about how the older lady wrote out my daughters name on the cake, and told her so. She was super pleasant after that and very nice. Would come back bc I love their ice cream saucers and cakes and want to support local business. read more

Terrible service. I wanted to try their carmel cold brew but was told no samples...never heard of an ice cream shop that doesn't give samples . I was going to buy something just wanted to make sure I liked it! At this point they should have tables out...we're not in the thick of Covid anymore! I'll find another carvel. read more

I asked for a small carvelanche and they gave me less ice cream than it usually comes with. When I asked if he could please fill up the rest of the cup he said no . He pointed to the picture on the board and said it's supposed to go to the cup line. As you can see in the photo -- he didn't even give me that amount. Never going back to this location. read more

Carvel - Oreo Carvelanche - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

The stars are for the ice cream that I enjoyed. The only thing that stood out was the elderly lady behind the counter: perhaps customer service is not her fortè.... If she stays in her customer facing role then she needs to improve on her customer service skills. She rolled her eyes at one customer because the customer thought sprinkles were included in the offer and she said, "no, the sprinkles are an extra charge". She asked if we were ready (to order) with a very unhappy disapproving look on her face. The National ice cream day offer was buy one get one free (soft serve), this day fell on a weekend when the heat wave hits NYC. Naturally, many people who walked into the shop were ordering it. Did she not want to participate in this promotion? I'm not sure I know how to interpret the disapproving expression on her face. read more

Needed a cake and got it. This is most possibly the rudest business in all of queens. This will be the last time I visit this place. Been here a few times and always had rude service. Just complete attitude for no reason. Instead of hello it's a ride how can I help you. read more

Just went in yesterday, and the ice cream was delicious. The establishment was clean and social distancing was enforced. I appreciate consistent taste when going into a restaurant/place of business and you get that here!!! read more

Do not order an ice cream cake from this location. My husband loves Carvel ice cream cakes so I get one every year for his birthday. This year was his 40th and we were celebrating with his family so I called weeks in advance to place the order. I spoke to a very nice young man who assured me they would decorate it nicely. When I arrived to pick it up the woman at the counter presented me with a plain white cake with the birthday message written sloppily. I tried to remain calm and asked if she could please add some kind of decoration. She argued with me for at least 5 minutes, demanding that I needed to tell her how to decorate it. She finally agreed to add sprinkles after I walked over to the display case to see how the existing cakes were decorated. She told me next time I need to come to the store to place the order in person since I'm so particular about the decoration. Ridiculous for a basic birthday cake. Next time I'll go to Baskin Robbins where the cakes you can walk in and buy on the spot are 5X better looking. read more

The gentleman who runs this location is very kind and friendly. The ice cream is always fresh and tasty. The freezer with cones, flying saucers and sundaes is very convenient when you need to pick up some treats quickly. They also sell ice cream cakes and tubs of crunchies! The store is always clean and welcoming. read more

A pretty big Carvel with a different layout than those I am used to. A couple of tables in the front if you decide to stay and eat your sundae right away. The staff is friendly and the place is clean. It will meet all your soft serve and brown bonnet needs. read more

absolutely nasty woman. i ask how she makes the shakes and she said with ice cream and milk. i asked what kind of milk do they use and she said "regular milk that's how a shake is made" as if other milk options don't exist (eg oat, soy, almond). anyways i go with a cone and while i'm going to pay the cone accidentally falls, 100% my fault. we clean up the mess and i ask her can she fix the cone for me since it's all destroyed and fell on the dirty counter. she says "what do you want me to do about it?". i said fix it if possible and she blatantly said "no". pathetic customer service. rude woman right off the bat. i've never been to a place that would willingly said no, most places offer. the only reason i came here was because eddie sweet shop was closed. won't be coming back here again. this is supposed to be a community place. read more

I was with a friend of mine and my friend was ordering something the lady wasn't busy I only asked her acquisition and she gave me such an attitude! Saying I'm busy don't you see excuse me! And after we got our ice cream I asked the guy for a glass of water he said I sell water! Ok well I didn't really pay attention to the fridge. I would weather go to Edie's ice cream shop next door where they treat you with respect! read more

First of all the website closes at 10:00 pm and I got there at 9pm and the guy close the door and turn off the light and close the door moral of the story update your website especially since you don't pick up the phone at this location... read more

They hired some college or high school student who was helping us. The older man training her, was speaking to her in their native language. Having worked in Asia, with conversational skill in Korean and Japanese, I thought the cadence of their speech sounded very Korean, definitely not Japanese, Tagalog, or Thai, but could be a dialect of Chinese that I hadn't heard. In any case, I could only hear their mumbling. When I asked the older man if he was speaking Korean, the student-aged worker told me loudly and two times that I was "More than slightly offensive." The worst part is that she told me this in front of my nine-year-old, who is of mixed race. Not the worst part, but still extraordinary, is that when the student-worker took my money, she hesitated in giving me my change to indicate that the change would serve as her tip. The entitlement to insult someone, do so in front of his child, and then presume to deserve a tip is unbelievable. I've been going there for ten years, through two owners, with brief respites when they received a "B" grade from the Department of Health, which has happened at least twice. But enough is enough. There's ice cream EVERYWHERE. read more

This Carvel opened up recently, maybe, last year. It really just moved about a block down. The old location was old (haha) and was starting to show. The ice cream machines would break down and the place just seemed kind of grubby. This Carvel is bright, clean and the workers are efficient. There are always fresh cakes and ice cream specialties (i.e. flying saucers, bonnets). There are a few chairs and tables and stools and a bar like table. 2 for 1 Sundaes on Wednesdays... read more

THEY SPELLED THE BIRTHDAY BOY'S NAME WRONG... They put an " I " instead of a " P " Can you imagine? Peter seeing Ieter on his cake. Paul wonder who Iaul is? Phillip upset his cake says Ihillip. Who DOES that? And it came with the paper with the correct spelling on it too. They charge you an extra $5 for a special flavor. Beware of this scam. It was 1 inch of vanilla and 1/2 inch of Pistachio. HALF AN INCH! This place is beyond cheap and if they continue to do business like this, they deserve to go down. read more

Let's talk bad customer service for a second. Came in yesterday with a coupon that the store wouldn't honor because the man behind the counter said I had to have printed it in case it was a fake. It doesn't say that anywhere on the coupon. I showed him that it was emailed to me with my account number and not something that I downloaded online, which is what he accused me of. Still, I was treated like trash. The guy just did not care that I do not own a printer and that I called him out on inventing rules that are clearly not printed on the coupon. I paid for the meter to park my car only to be turned away by a rude and clueless jerk. Waste of time. Was gonna buy a cake here for Mother's Day. Now I think I'll go to Baskin Robbins, where they actually care about their consumers. read more

Who gives Carvel a poor rating? Are you American? Are you a New Yorker? We ought to arm Cookiepuss and Fudgie the Whale with a pillowsack full of frozen flying saucers and give them your home address. Honestly, some people... This is your basic neighborhood Carvel- they have soft serve ice cream in several flavors, they have frozen ice cream sandwiches, and they make ice cream cakes. The owners are very friendly, and it's basically the same as any Carvel I've been to over the years. Publius Jr. is a big fan of ice cream cones, and when we want to treat him we come here. read more

we ordered a custom cake chocolate on chocolate cake for my son the cake was ready on time only problem was when we cut the cake the cake wasn't what we ordered the cake was a mix of vanilla and chocolate not what we ordered the next day we called up and spoke to a gentlemen who apologized for the mistake and took proper steps to rectify for the mistake their products are good and customer service was good they handled the situation right read more

The worst shakes you could ever imagine. All the woman did was put ice cream and milk in the cup and put it in the blender. No syrup. I got the chocolate. It had no flavor whatsoever. I can't imagine what vanilla would taste like?? Milk I guess Wendy's frostees have more flavor. Will not be returning! read more

I went there one evening to place a custom order. One guy was wiping the window and I smelled a strong mildew odor. Ok maybe it was a dirty rag so I ignored it. I went back a few days later to pick up the cake and the store still smelled like mildew so I thought maybe they "cleaned" again. When I got home I picked up that smell when I opened the bag. The mildew smell is all over the box. That means mildew is all over their hands!! If you don't know what mildew is. Take a wet rag and wipe your armpits and leave the rag in a plastic bag for 24 hrs. The people there seem nice enough but I wish I checked how they scored on the sanitary rating. read more

As a native New Yorker, there are few things I appreciate more than Carvel. Having said that, this location really is the cream of the crop - pun intended. I called ahead to make sure they had Fudgey the Whale cakes available. The manager said they had two and he would hold one to the side for me. I picked it up the next day and was so happy with the service. The manager wrote "Happy Birthday Dad" on the cake beautifully and was very helpful when I was picking out a few other items. The inside of the store is immaculate and there are so many tasty options! I cannot wait to go back! read more

Always in the mood for soft ice cream on a Saturday night. Had a banana split hot fudge always consistent. Love the fact that this carvel is in the neighborhood. The lady who serves us always knows we love extra hot fudge and always makes it right. Love that this carvel has been open for D long as it has and the improvements are definitely nicer. Will make this part of my cheat night lol Lil read more

Empty, clean, and friendly. What more can you ask for when you're in a mood for ice cream? Finding a meter parking spot around here on this part of Metropolitan Avenue isn't too difficult. It's close to the movie theater and other local shops. I picked up a birthday cake from here and had them print and paste a edible picture on the cake. It was pretty hilarious. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Forest Hills, New York

This location is very sad. The owners are sad. It's an ice cream store. Not a smile. All these tips from yelp and no such luck to turn around their behavior. Maybe Tom Carvel will not grant them luck. read more

I was walking down Metropolitan Ave. yesterday and saw that this Carvel location had reopened for business after being closed for more than a year. The interior has been completely redone and looks great. The guys who work there are very nice and enthusiastic. And of course, on a hot summer day, nothing beats a Carvel cone. read more

The owners are rude and nasty. The store is also dirty with a bad smell to it. I used to go here out of nostalgia but decided to stop patronizing this location. Besides, Eddie's Sweet Shop is down the block and gives you all the nostalgia you need with fresher ice cream and friendly service. read more

Better than that run down piece of shit ice cream parlor eddies sweet shop. Quick service, clean, great management

I always get a bit nauseated every time I come here. I'm usually on a mission to get a large vanilla shake with rainbow sprinkles for my boyfriend - it is one of his favorite treats. However, when I saw the calorie counts for the shakes, I almost got sick. A medium shake has more calories than one should consume in an entire day. Watching them prepare a large shake for someone, I watched them pour in over half a gallon of full-fat milk, add about a quarter cup of sugary syrup, and then at least an entire movie-sized bag of candy. Plus the ice cream and the sprinkles. Everyone waiting on line usually have bulging stomachs, and most of them will be smoking a Newport with one hand and drinking a full fat shake with the other. UGH. I do have to say, however, that no one does a birthday cake like Carvel. Carvel ice cream cakes were a part of my childhood, and I would still rather have one than the birthday cupcakes made by the bakery that I work for (which will also set you back about $50). I just wish that they would streamline their menu to make it a bit healthier, and maybe just encourage options like skim milk, less candy and smaller portion sizes. Obesity is a huge issue in America, and this Carvel reminds me of a midwestern stalwart, or a place where Honey Boo Boo Child's mother would go to. Times are a changin, and I understand that we can't all have Pinkberrys, but there should definitely be a bit more effort put in to be healthy. read more