I wanted an icecream cake for my birthday so I stopped into see what they have. As soon as I walked in and looked in the freezer I seen the cake I wanted and ordered it right away for the following week. The cashier was very nice and helpful. I wanted the small heart shape cake with pink glitter and pink flowers no writing on it. The cake was only $23.99 I paided in advance. When I picked up the cake I was very pleased with the cake and the cashier suggested to add alittle gold glitter on the flowers of the cake. It looked good and the customer service was excellent. read more

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You get charged tax for $1 promo small cone? You get carded for free ice cream cone on your birthday even though you have a coupon that you need to present at purchase. When there is any type of deal, you cannot use carvel cash or gift card combined here. When there is a promo during national soft serve week, you need to know the promo. If you don't, they will charge you regular price and not offer you a free coupon, shirt, etc. read more

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2/5/25. This is my favorite Carvel and I am a regular here! For the most part, service is usually good but once in while you get a really friendly employee. Alissa was great. She gave me a quick sample of the new flavor (Biscoff) and made my sundae just as I wanted. Delicious, even on a cold night. read more

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Excellent service! The new management that took over the store a few years ago continues to provide great ice cream and customer service! Highly recommended! read more

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Amazing service. Needed a quick turn around for a birthday cake 24 hrs before the 4th of July w/e and the team here came through. Super friendly ' ready to make it happen. They even rushed my ordered j i was able to have it it few hours sooner then planned which made my life easier when we were running around getting stuff done!!! Thank you ladies. Great team!!! I'll be back. read more

This Carvel is located right on Hillside, with a small parking lot and outside seating. No indoor seating/eating available since there is just enough space for 6-8 customers to stand somewhat comfortable while getting their dessert. This location has what looked like 3 double soft serve machines, two decent size sections for scoop ice cream, ice cream cakes, pre-made ice cream cones to go, pre-made soft serve with fudge or caramel or strawberry to go, packs of ice cream sandwiches as well. They did not have single ice cream sandwiches, which was a bummer for my child who wanted to get one. Two young adults were working, although one was cleaning in the back and the other was helping the three groups of people that were waiting to order, with me being one of the groups. We got a small sundae dasher and single kids scoop with sprinkles. I inquired if the strawberry soft serve was ready since I noticed a blinking light. I was told yes, but I saw the machine popping the soft serve out as the employee tried to get it out....but the person told me it was okay. For the kids scoop, we took one scoop of cake batter. The scoop was small, where most of the cup was empty. I asked if that was the size, as it looked a bit small and was told yes. We got rainbow sprinkles and were surprised to see it barely coated the ice cream. We paid just under $14 for a small Sundae dasher and one kids scoop in a cup with some sprinkles. To my surprise, we were also charged for a hand dip. I don't know what a hand dip is, but I know that's not what we ordered or what we received. The quality and unknown charge were disappointing. Giving 2 stars because the employee who helped us was pleasant and parking was a breeze because of the parking lot. read more

Hands down the best Soft Serve Ice Cream and Ice Cream Cakes! I've been visiting this Carvel ever since I was a child. And now if I'm ever back in the neighborhood, I definitely got this place up! They've been running a special: but one large sundae, get one free! Pretty awesome! The classics are great: Chocolate, Vanilla, or Swirl...but now there are bunch of new flavors, including Biscoff! Yes, Biscoff, Europe"s favorite cookie with coffee! Tip: get the Biscoff and Chocolate together...insanely good! Carvel--America's freshest Ice Cream! read more

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Went to purchase a Cookie Pus cake for my son's bday. The lady who assisted me was extremely helpful and an absolute joy. The cake was excellent, but you can never go wrong with a Carvel cake. A must mention is that they make gluten free versions of their cakes! read more

Although there are several closer Carvel locations, this is the location that I frequently visit (less nowadays... Summer is only 6 months away!). The service is always friendly and accurate. Since the recent change in management, it is running even smoother! I think most of us have fond memories of Carvel ice cream. On my last visit I was curious about their new product, butter cream. The nice young lady (I'm sorry I didn't catch her name, as she did a great job) offered me a free sample of the soft serve, and I knew then that I had found the flavor of my small milkshake. Butter cream is a delightful slice of fall fun! (There is a sentence I never thought I'd write, but I stand by it!!) The soft serve at this location is always perfect, no ice crystals, and great texture! Another favorite, which this location always seems to have on tap is the pistachio flavored soft serve. I recommend you pair this flavor with i a fudge brownie Sundae Dasher, you can thank me later. Don't forget a pack of the iconic Flying Saucers which they always have in stock and freshly made with associated flavors and add ons to choice from. Head on over for a treat, even at peak times, the line moves fast and they have a cupple of outdoor tables for when the weather is nice. I love pumpkin pie, but whomever shows up with a Fudgie the Whale is automatically the HERO of Thanksgiving dinner, he's not dubbed "The King of All Ice Cream Whales" for nothing! read more

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My son wanted an ice cream cake for his birthday and thankfully Carvel was open (a few weeks ago, amidst COVID). I called ahead for a particular flavor but they wouldn't have that ready in time for me to pick up within the hour (I'm not complaining since I called just an hour before I wanted to swing by and pick up something). The gentleman on the phone said they had several other options which were in stock, so I dropped in a got something else which my son and the guests enjoyed. Although they sell Carvel cakes at local grocery stores such as the nearby Stop & Shop, I suggest coming in to this Carvel store so that you have a much higher chance of getting a fresher cake, and you will certainly have more options as far as flavors and sizes. They can also more easily personalize something for you. There is an adjacent parking lot so you easily can pop right in and out. It was nice to see that they also had a large container of hand sanitizer for their customers to use. The two ladies who helped me were very friendly and efficient. No doubt I'll come back here. PS: I didn't look up the Yelp reviews on this location before I decided to come in so I was pretty surprised that there were so many bad reviews over the past year. Seems they may have made changes to their staff and training/policies. read more

I went here on Friday July 16, 2021 to support the local Girl Scout Troop who was getting a percentage of sales for the day. It was a great day for ice cream since it was a heatwave. I would recommend this Carvel if you are in the neighborhood and want to get some ice cream...they also have ample parking! The service was fast and the person who assisted me was very friendly. I ended up trying the Churro ice cream flavor that was advertised. I got it in the waffle sundae cup with churro topping pieces (not the crunch). The crunch pieces are similar to cinnamon toast crunch. The ice cream was delicious. It was more than I bargained for so I had to take the rest home with me. It was just as good after being in my freezer after a few hours. read more

First, let me say that I love soft serve ice cream. And, in particular, Carvel. My local branch was renovated a couple of years ago and since then, it's better than it ever was. They have 8 choices of soft serve with some flavors rotating by the season. The wait staff is exceptional. They are courteous and cheerful all the time. After eating out, I skip dessert at the restaurant I was in and head here for my sugar fix and I'm never disappointed. read more

Love the ice cream cakes here with chocolate crunchies. Plus bogo sundae wednesday are awesome

After leaving the movies on Christmas Day, we were driving and noticed an old school-style Carvel was open so we popped in for some takehome treats. The one employee inside was very friendly in chipper and took her time which each customer. I was happy to see they still had the bourbon caramel ice cream which is amazing. The BF picked up some of the previously frozen treats with fudge in the end They actually made it home Pretty much intact after visiting a few stores in the 35 minute drive home. The flavours were still delicious And worth the stop. read more

Old fashioned Ice Cream shops are hard to find in this day and age of hyped up frozen yogurt treats. This place is right on Hillside Ave, a very busy street which I drive past pretty often. The place is very spaced out with a variety of ice cream pints, sandwiches, and ice cream bars placed around the wall. The ice cream cakes are placed in the center of the store. There are a few tables if you're going to be bringing your family and friends to hang out on a hot summer day or during the winter, it's never too cold for ice cream! They have special sometimes, like Wednesdays buy one pint of low fat ice cream get one free. Deals might change every so often. Master and Visa only, no Amex cards are accepted. Staff is fast, friendly and efficient. Parking in the rear of the building. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

I have just one complaint. They have no idea how to handle a line. There were issues with people jumping the line in two of my last three visits. The worker doesn't even know who is next. I suggest a number system. read more

I've been visiting this Carvel location for years now. However, when I stopped in to purchase a cake recently, I was extremely disappointed by the lack of options. The freezers that were once full, had only a handful of cakes in them. The customer service I experienced that day was also terrible. My questions were met with one word responses & the girl who wrote the birthday message on my cake looked like she could've cared less about being there. In addition to that, when I cut into the cake in the evening, expecting to find even layers of chocolate and vanilla ice cream, I found that most of the cake was chocolate with only a thin layer of vanilla on top, and there were barely any crunchies. It's safe to say I won't be coming to this Carvel location again. read more

Carvel - Where's the vanilla? - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

SCAM, beware! So the new owners decide they will charge you and extra $.69 for Coffee & Oreo ice cream! They didn't add Oreos from the "toppings" tray. It was already in the ice cream. So they post the sign for $2.99 for a kids cup of ice cream, but instead they charge $3.68! A tipping is a "topping"! And ice cream is ice cream! Watch out for tricky over pricing. I feel sorry for the young kids taking the money from customers and being told to do shady stuff. SMH. read more

Was happy to see that it's under new management and that they brought more items to the menu. Been there twice and both times it's an "are you seriously working here" type moments. The female cashier with the dark hair and dye job they have working there pretends to not to know how to make your order. For example if you order two Sundaes she'll give you two cups of soft serve ice cream plain. Then you'll have to explain to her that you want the accompaniments that come along with a soft serve that actually make it a sundae. Debating on whether it's a language barrier or just someone acting rude/stuck up. read more

I just came here to get an ice cream cone. My husband got a sundae dasher. My first impression of the store it. needs a little update , I have been to other carvel much more cleaner . There was a garbage odor there maybe something leaked and they didn't notice it bother me so much I left the store after we got our dessert. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

TOTAL UPGRADE!! It's too bad they can't start the star ratings over when a place changes ownership. This Carvel has had a complete makeover. The service is great and they have a huge selection of flavors, novelties and cakes (ones I've never even seen before) Cleaner, brighter and friendlier. If you had a bad experience before or just looking for a delicious Carvel treat they're worth a visit! read more

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I'd been going to this local ice creamery for years and wonder why haven't made a review. I missed the annual free ice cream in a cone by a day. Darn! Today's temperature made me crave for my favorite soft serve ice cream. You could ask for a choco-vanilla combination for no extra charge. It gets visit later part of the day but no worries, they handle the line well. Customer service is always great. Coupon accepted . Daily promotion would make you smile. Cash only. read more

Well. Came here yesterday to get an ice cream cake for my sons birthday and there was none in stock. A carvel with no ice cream cakes. Ok. Fine I needed it for the next day anyway. So I ordered one, left a deposit. Well guess what. Come back the next day and no cake and can't find my order. Thank you For ruining my sons birthday. At least they refunded my deposit. Sad to see such a staple in the community going downhill. There isn't even any flying saucers in the cabinets. Call first and make Sure there's a cake in the whole place before you drive !! read more

This carvel is horrible. Immature staff and they do not know how to make their items correctly. Messy presentation. They were out of whip cream and chocolate chip cookie bites. read more

Carvel - Unicorn shake. Messy - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

Don't go here. Service is trash the person who takes your order and makes the order is one of the rudest individuals I've encountered in the food service business. I'm not speaking off one experience it's been two isolated experiences. 1) SMALL BILLS- My family and I came to order ice cream and upon giving our order we were scolded by a lady claiming that "it's ridiculous that you don't have small bills" she went on to explain the owner is going to yell at her because we had given her a $50.00. This is not an exaggeration it happened. The customers behind had to tell her to calm down and switched two 20 and a 10 so she could calm down. She thought it was ok to spazz our in a customer. 2) just left carvel for the last time. Today the same elder lady decided to spazz our because I itally she asked for my order upon giving her three orders she said "stop let me make this and hen go on" so as she's making it I'm telling her I want hot fudge and she didn't leave enough room and decides to start to spazz out on me because it's inconvenient for her. Mind you that's all carvel does makes ice cream and today there was no one behind me. Moral of this story this lady is the rudest most disrespectful individual. Don't believe me read the most recent reviews others feel the same way. She's an elder dirty blonde hair lady. Everytime I've come she seems so upset to serve ice cream if you don't like your job QUIT! Being miserable and treating others like that is disgusting. The Service is HORRIBLE, she'll see you waiting and ignore you till she has to ask your order then exhale like she's carrying the world on her shoulders. Relax it's ice cream you're not running the country To the owner we've come here all our lives the standards have dropped since we've encountered her way of working hopefully you fix it cause a lot of other people that we see when we go there are as disgusted with her way of treating customers You lost a life long customer today. read more

Carvel - the outside of a restaurant with a neon sign - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

This review is about a cake. I ordered an ice cream cake for my husband's birthday cake a few weeks before his birthday, and went to pick it up the day of. I had ordered it for a 1 PM pickup, and I asked when it would be ready in case I sent someone else to pick it up. They said it would be ready the night before. I ordered a special cake with a vanilla-vanilla interior, since that's what my husband prefers. We got there at close to 2 PM to pickup our ice cream cake on the day it was due and the cake still wasn't ready. We had come later because our child was in the car, and he was screaming in the parking lot while my husband and I were running in and out of Carvel trying to figure out why the cake wasn't ready. She apologized profusely and I asked her why it wasn't ready when I was told it was going to be ready the night before. She apologized, and said I know it was. She also took our receipt for the information, so it seems as though they had lost their copy of the receipt and this was why the cake wasn't ready. The thing that bothered me most, though, was that I said this cake was for my husband (aka a man), and there were hearts drawn over the cake. What man in his 30s wants hearts drawn on his birthday cake. Not one, unless it's maybe made by their child. read more

An old scool carvel. Love it. The people were super nice and when I ordered junior cone, before she gave it to me, she asked if that was enough ice cream. I guess they're so nice here they'll give you the most bang for your buck. Just the kind of ice cream you'd expect from a Carvel. read more

You want ice cream, you know where to find it: Carvel. gotta love the old skool sign too! read more

I go to get my mother and girlfriend ice cream and the kid behind the counter fills up the ice creams halfway meanwhile his other coworkers are filling the cups to the top. Horrible customer service.I was very upset I work hard for my money . I called the manager mike ten minutes later hopefully he does right by us next time. But like they say once u complain may as well never show your face . read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

Been coming here for a while, extremely happy to see Syed is the back and the best ! Always makes my cookies and cream milkshake to perfection ! =] read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

This one asian lady who was working there was extremely rude. She had so much attitude for no reason when I asked a simple question. When I said thank you she didn't answer and ignored me. She had no manners. read more

The new owners have really fixed this place! They now have a proper selection of cakes, good service, and the place is clean.

The staff was friendly and welcoming. I ordered a Reece's carvelanche. The person started making it and went in the back. I was just standing there and then another worker asked if i was being helped. I told her the girl started and left. I was standing there hot with my mask for several minutes. 3-4 people ordered and left. She came back and said she was looking for supplies. Looked around and went to back again. She was looking for the spoon to make the carvelanche. Finally it was found, i asked her to use fresh ice cream since mine was now melted. She should have done that without me telling her. I dont go to carvel a lot and I plan to find another carvel the next time i want carvel. The reviews on this carvel suck! read more

I have used this Carvel for years and wanted a "Fudgie The Whale" to celebrate my Mother-In-Law's 96th birthday. After reading all the reviews i was worried but since I live less than a mile away, I really didn't want to drive miles to another place Called them and they confirmed they had the Fudgie the Whale cake. Asked them to inscribe it and would be there later. Could not be more pleased - very nice people, we loved the cake and my mother-in-law so enjoyed the cake. Very happy to post this review read more

This place is horrible from the service to their products. The workers have a nasty attitude, and can not follow simple ice cream orders. I got charged for toppings I did it ask for and as you can see the cake is not worth $28! read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

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Rotted freezer, big empty bottles of hand sanitizers fir customer, staff not changing gloves: collecting money, scratching hair, serving customers, scratching hair again, cleaning with said gloves!!!!!!! Disgusting holding cups with dirty gloves from the inside and will not desist from scratching hair with gloves!!!!!! read more

Seriously...can you ever go wrong with Carvel? I have been having carvel since I was a kid, and its one of the only few things in life that is unchanged. Their chocolate syrup is to die for. And their simplest soft serve -- vanilla, has the perfect amount of flavor. Its very hard to come by franchises that stayed true to the test of time. This place is typically packed during the summer months. And occasionally you can score some credit coupons. All around a solid place that brings back childhood memories. Their ice cream cakes are one of my favorites as well! read more

Carvel - Chocolate hazelnut flavor! - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

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Much better than just a few weeks ago and I've been coming to this one for years. My understanding is that it is UNDER NEW MANAGEMENT. I can clearly see that their stock and service is MUCH better. Keep up the good work and I'll be coming more often! read more

Theres a guy Ash working here he's a scum bag. I said my allergies he refused to change his gloves, and gave me attitude the stupid ass. Never again coming back but the guy Melvin is great help wearing his silky while finessing my ice cream previous time. Edit: Melvin is a asshole he makes the ice cream without gloves and his silkys be fake there really Velcro read more

I've been going to this Carvel since I could remember. Brings back memories from when my parents took me and now I get to take my daughter. Really friendly staff. Prices are really good and staff makes sure you get your moneys worth. read more

Carvel - Not non nom - Ice Cream & Frozen Yogurt Near Me - Floral Park, New York

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