The two ladies that work here are amazing. They have been a fixture in my son's life for at least 10 years now. They remember exactly what he orders, they even remember what I order even though I don't order often. Always service with a smile and always generous servings. Simply the best Carvel franchise in Westchester. read more

This place is disgustingly bad. Dirty inside and out and all around. The soft ice cream is basically too soft. Feels melted Please renovate clean the place read more

Why do we always come here cause the two Asian ladies that work here are amazing. Their hard workers they give recommendations and their product is quality. I've been to countless Carvels and I always have to come back to this one, and I can compare it to this one because their service is stellar and they keep everything fresh you know what they're doing there's plenty of parking and then there's the ice cream which we are hooked Thank you so much for giving us this joy every so often because boy calories don't count right read more

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Walked into an empty Carvel today (7/25/25) thinking it would be a quick and pleasant stop. Instead, the young female employee was loudly complaining about an older male coworker and greeted me sarcastically with, "Oh look, a customer." After I placed my order, she continued to complain to another employee, asked me again what I wanted, then snapped, "Of course, what else would I give you?" Her attitude was disgusting, regardless of any issues she had with staff. I told her never mind and walked out. Management should seriously retrain her on professionalism and customer service. read more

I love carvel Ice cream and for me soft ice cream is number one and all other ice creams are number 2 , so when I was in Elmsford and remember the Carvel shack store I had to go in . Full array of Carvel ice cream , frozen yogurt , hard ice cream , flying saucers , ice creams and more . I will skipped lunch and do a double mix cone with rainbow sprinkles with plenty of napkins .Got a six pack of flying saucers and a medium ice cream cake shaped like a ghost for my boys who are waiting for me and the Chinese food I have not ordered yet at my crib. Yes the ingredients have changed a bit over the years but Carvel soft ice cream still rocks in my book and brings back plenty of wonderful summer memories from my youth .Thank you Mr Carvel .4.5 stars on my yelp meter . read more

Just had a fantastic experience with the super kind staff at this location. Ice cream is awesome!!

Stopped by for an after dinner treat a few evenings ago. I had actually never been to a Carvel before so this was a fun surprise. They had a lot of prepackaged ice creams you could take with you like ice cream cake, ice cream sandwiches, and ice cream cones dipped in the chocolate. There were some funky looking things thrown in the freezers too. I ended up getting a kids pistachio ice cream cone. It was pretty good, not the best I've ever had. The cone also had a weird stain on the bottom that I didn't eat. My bf got the chocolate cone with no stain on his cone and the ice cream was also good. The people were friendly. The place was just a little overwhelming with stuff. I felt like it was too small and they were trying to cram in a lot of stuff. I'd come back if I'm the area for a quick ice cream fix! read more

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So let me preface this by saying I am not super picky. I love Carvel and understand that some of the older locations have some wear and tear and that's ok! This store however was a run down, not visibly clean, mildewed scented mess. Peeled Formica on every surface. You could see the storage area teeming with boxes about to fall over. The actual ice cream containers looked freezer burned and had old product in it. A woman in the back was running the soft serve out into a "container", definitely looked like it was in cleaning mode and perhaps should have been saved for closing sidework. I didn't want to touch anything because everything had a patina of grime on it. Dim florecent bulbs and a dirty glass door. I know it sounds like I'm a little baby, I am not. This store was just nasty and unappealing. The kicker? The older gent behind the counter tells me the credit card machine is down and it's cash only. No sign on the door. I have two little kids that I did not want to disappoint so I was able to scrounge up enough for two small dishes of mint chip. 7.50 for both. read more

In a day and age when Louis Vuitton-carrying low fat yogut'eers rule the world; acrid Kale shakes are the beverage of choice for hipsters and hipster-wannabes; and your being seen (by your friends) woofing down a big-boy real ice cream cone with sprinkles and other sloppy fixings would be met with their slackened jaw facies of disbelief and disdain-- it takes some courage to walk into Carvel. Good news-- no friends in sight nor tolerant enemies seen--so I entered. Defiantly, I ordered the politically savvy chocolate-vanilla swirl and told the server to not be stingy with the equally socially sensitive rainbow sprinkles. Wow!!! Was it good!!! As always. Deliciously creamy on both the vanilla and chocolate and the sprinkles were solid and not mushy. The consistency of the ice cream was perfectly velvety, and was excellently sweet. The servers were all smiles and courteous. The ambiance was inconsequential and irrelevant but the air conditioner was pleasantly cool. No public toilet. The one irksome feature.....no seating. Hello! Who is walking into an ice cream store? Please get a couple of booths, some chairs or health w about a counter with stools for older folks, patrons with infirmities, or those who..... et-em...uhh, hmmm, well...let's just folks who might overly frequent ice cream stores. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Elmsford, New York

Came here on a whim... and I'm glad I did. Happened to be in the neighborhood and had a craving for some ice cream. Carvel hasn't failed me in nearly 30 years... and this location hasn't either. Yelp has saved my cravings once again. The two ladies here were very attentive and greeted me warmly with their smile. They were fairly busy prepping and cleaning, so I made sure I didn't waste much of their time. I had already known what I wanted after a quick glance at inventory. I got a small cup with Kit Kat ice cream and of course chocolate chip cookie dough. It was $5 well spent. If I'm ever in the neighborhood I will definitively be back. Thanks for capping off my night. read more

Carvel - a cup of ice cream on a table - Ice Cream & Frozen Yogurt Near Me - Elmsford, New York

This is my favorite ice cream place as I go here very often. The workers here are incredible. It's always a good vibe. The ice cream is very good as well and is my favorite. I highly recommend going here. read more

They have always been amazing people who wish the best for all their customers. Growing up around their smiles and obviously their business has been amazing, and I wish they continue having success in the future!!! read more

These girls know how to make you feel good. Awesome place best carvel I have ever been. Say hello to April for me.

This carvel is disgusting to say the least. They don't wear gloves, when I asked her why she's not wearing gloves she said she dips her hands in the red dirty bucket and then I paid for my little brothers soft serve cup ice cream and she dips my card in her bucket and laughss. They're gross there and I will never go back to this place. I also saw them being extremely rude to another person when I went with someone else to pick a cake up they ordered. read more

We have been going to this store for the last few years when dropping our kids off to HOS . This place always seems busy , but the lines always seems to move. This store seems to hire a lot of kids to work there , which is great to see. When I was growing up every kid worked. Keep up the good work Carvel. read more

Oh Carvel, how I love you! This place has the unfortunate location of Elmsford, yet they always bring the quality on! This store is owned by a nice little Taiwanese lady who has been here... forever. I asked her to write something for me in Chinese, and she even corrected my Chinese (misspelled a character) and she didn't laugh at me. It is clear that these cakes are made with care, and she really has pride in her work. I love stores with pride in their work! This location is great because it has plenty of parking spots, but at the same time it is terrible because of how hard it is to get out of certain parking spots. I also love how they accept coupons without cocking a brow at you. That's right, I brought a coupon, and I want my discount! Thank you! read more

Walked in to get a birthday cake for my sister and the woman at the counter wrote the message on the plain cake I chose and I was out of there in 5 min. Really great customer service! read more

Carvel - Quick and easy personalized cake - Ice Cream & Frozen Yogurt Near Me - Elmsford, New York

Way over priced but I would gladly pay again and again for my favorite childhood ice cream. This particular location needs some fixing up big time but the recipe stays the same anywhere. read more

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Cakes are expensive, but the people are so nice and helpful. I ordered a birthday cake and both employees were so attentive to me and didn't rush me at all. Great customer service. read more

Definitely overpriced ice cream. Service is less than mediocre since they are always rushing you out. Spent close to $34for four people and when I asked for a small empty cup for my toddler the owner decided to charge me .50 for it. I know nothing is free nowadays but Her approach and lack of customer service was what prompted me to write this review and I never write reviews. read more

Ice cream is disgusting and all melty. Overpriced. Also the hand made mixes that they made themselves in the freezers scare me, and I question if it's sanitary. The two ladies who run the place are nice, but that's about it. read more

Way better than the carvel in ardsley. The workers here are nice ans make everything great. Ice cream always tastes fresh

$4:69 for small soft serve ... Are you kidding? No, sprinkles are 59 cents. Tossed it in the garbage

Worst Carvel in the US. I got sick the past two times I came here. Besides the ice cream being bad, The women that work here are extremely rude and ungrateful for your business. They are so quick to rush you out that they mess up your order. Go to a different location. read more