Let me start with this: I've been a customer here at this same Carvel for (some) of my Carvel cravings since 2007. My mom has ordered birthday cakes from this Carvel. Today was the final straw even though none of my other experiences were anywhere near this bad.
So recently, they put up signs for "Reese's Overload" Sundae Dashers. With pictures of Reese's pieces. I've been going CRAZY trying to just get a Carvelanche with Reese's Pieces (my favorite candy, previously not available at Carvel). M&M's are good, but not as good. I finally found a front and center vat of them at this Carvel and ordered one today, which leads to my 1-star experience and why after 11 years I will not be returning.
They were cleaning one of the soft serve machines (sounds good, right? It probably was why my issue happened, also, it was about 2:30PM which didn't seem like a very good time to be cleaning the machine in my opinion). The woman working there (seen her many times over the years) was fine, a little slow-moving, but all seemed well till I got my ice cream. It was more of a yellow-white than a normal Carvel vanilla soft serve white. OK, no big deal, right? Wrong. It was oddly watery and didn't have the proper taste or consistency of Carvel ice cream. My mom thinks it was light ice cream (but the person made no mention of this and I'd think it should at least be mentioned even with clear evidence of machine cleaning) but it was DISGUSTING. I ate maybe 3 bites before tossing it down the sink, and no, I could not even just eat the candy out of it, it was that bad.
And to make matters worse, my family had gotten a Carvel coupon book in the mail a few weeks prior and we went trying to redeem some of them today. We presented our coupons prior to ordering, the woman took our coupons...BUT WE GOT NO DISCOUNT. So not only did we get subpar, nasty ice cream, but we paid full price for it WHEN WE HAD AND RELINQUISHED COUPONS FOR $1 OFF EACH PRODUCT. That's theft. They owe us $2, which may not sound like much, but with the hell I went through looking for Reese's pieces at Carvel (this was my 4th attempt trying to get some over ~2 weeks) and still getting screwed, that $2 makes a difference to me. Still would probably never return, but I honestly wouldn't have written this review if I had those $2, but I didn't realize until it was too late. read more