I was stoked when I first learned of this spot. I can't believe I was today years old. My gf sent me a video and if was perfect timing since my mother's birthday was this past weekend. I stopped by to pick up some flavors I knew she would appreciate and had a cooler ready with ice packs, to transport them to her in LI. The video mentioned that they have pre-packed pints but suggested having them hand pack the ice cream at time of purchase for the freshest batch. I ordered quite a few flavors, including rum raisin/grapenut, Jamaican rum cake, and stout. We also had some cups for the ride. My kiddo had cookies & cream, hubby and I shared what was supposed to be eggnog/rum raisin but was only rum raisin. The lady helping us mistakenly gave me separate rum raisin and egg nog cups. I was able to try all of them. The consistency is creamy and the flavors are great. They also make smoothies, sundaes, waffles/ice cream, ice cream cakes, and regular cakes. They have traditional flavors and the more traditionally Caribbean flavors. They can get pretty busy. We lucked out when we got there but because we had a large order, they got a little backed up. There are plenty of hands to help take orders and they're pretty efficient. There's a slight but reasonable upcharge for using credit over cash, so keep that in mind, but they do take NFCs which is convenient. I will definitely be back, make no mistake about that. I'm dying to try their pralines & cream, one of my fave flavours. read more

See all

A Mount Vernon staple. You don't go to ICF for the customer service so nevermind that. Go for the fresh & flavorful ice cream and smoothies. Of course, the refrigerated products aren't always as fresh as those at the counter but they come at a good discount - the tradeoff is worth it to me. The Stout ice cream is my favorite but there are some other unique options. The classics hit as well. read more

This place has been around forever. Their Ice cream is consistent. Same quality day in and day out. Cherry rum nut. Best flavor. read more

The ice cream is delicious. The customer service is horrendous. I don't mind that it's sort of run down place. I do mind that as paying customers we are treated as though we are preventing them from doing something more interesting. read more

Customer service. Ask for a pralines and cream on $2.50 cup. And also a pina colada same size. Associate was giving me half and half. When I corrected her, she caught an attitude.. read more

Tried twice and i won't try again, smoothies are over priced , with a horrible taste after taste. This store gave baltimore vibes but diff wasn't a go. read more

See all

Delicious fresh authentic Jamaican flavors ice cream. They also make protein shakes. Service is always excellent when I go. Spacious very clean atmosphere. Huge selection of different ice cream flavors read more

See all

The ice cream it's not as good as it used to be. Customer service continues to be horrible. They are unprofessional and unfriendly. They get an attitude if you are indecisive or change your mind. They have a lot of people taking orders with one person ringing up, which makes the ordering system so disorganized and confusing. read more

Visit Ice Cream Factory on E. Sanford Blvd in a Mount Vernon strip and you'll notice a few flavors you won't even find at Cold Stone Creamery or Ben & Jerry's. What you will find are the more common Caribbean coconut and eggnog flavors, lesser-traveled fruit like soursop, plus other Jamaican flavors such as Irish Moss and Stout here. Jamaican tropical fruits are just the tip of the iceberg- so I was hoping to really find even more Caribbean flavors than the ones already offered here. Factory has a number of Vegan soy-based ice cream flavors- wished they offered a healthier Vegan alternative such as Almond-milk or Coconut milk-base instead of the soy. Service was pleasant though during my quick visit. Decided on just 4 small cups: my Vegan Rum Raisin (good) and three regular ice cream in Cherry-Vanilla, Coconut and sugar-free Vanilla for hubs. Then there are other flavors with Grape nut in them and when I asked about it, the woman said it was the cereal and was told, Grape nut is a popular ingredient in Jamaican ice cream¯\_(ツ)_/¯... who knew. Price wasn't bad and quality was fresh too. The taste on my Vegan Rum Raisin was nice while hubs liked the Cherry-Vanilla. All in all- Ice Cream Factory was a nice stop. read more

See all

I've come here many times throughout the years and had the strangest experience today. Came in with my father and daughter and ordered 2 cones and 2 cups. My dad requested a large waffle cone and then changed his mind within seconds to ask for a smaller waffle cone. The girl who was letting the cashier know what to punch in rolled her eyes and kissed her teeth denying the request because the larger cone was "already punched in," not paid for yet or scooped out -- because she was still standing at the register next to the girl who punched it in. My dad asked if he couldn't change it since it was only punched in and not paid for or for yet scooped, cone not even picked up yet, and was told no. Very unpleasant and poor customer service experience. I asked my dad to let it go only because my four year old was there. Cash registers are perfectly capable of voiding and uncharged purchase, had she started to prepare the cone it would've made sense, but no. read more

Confession... I have made a huge big catastrophic error in judgement. I've never paid this ice cream shop any attention. My focus when entering this small shopping strip was always the Jerk Chicken @ Poppy's. Sadly to say that was a major misstep on my behalf. One afternoon after picking some Jerk Chicken clean from the bone, my bestie and I had a taste for some ice cream. I suggested Cold Stones on Central Ave. Her unwillingness to drive lead us a few doors down. I reluctantly followed with my arms folded and nose in the air. Without any basis for judgment I was convinced that it was a waste of time. Well talk about eating Crow!.. and was thankful The Ice Cream Factory had some awesome ice cream flavors to get rid of the nasty aftertaste of being so wrong. An old school ice cream polar with flavors uniquely their own, catering to a variety of ice cream recipes West Indian inspired. The different combinations of grape nuts and rum raisin are endless and unmatched. Prepackaged in multiple sizes or to be enjoyed immediately in a cone or cup. The young lady who assisted us was gracious while being super busy, to let me taste test several flavors as I tried to make a final decision. Now, that I got over myself, the ice cream didn't even last long enough for a pic. Smh. There are several boutique/gourmet ice cream shops in the city as well as well known national brands but I must say The Ice Cream Factory has the ability to hit a taste bud the fancy ones have yet to reach. Just A Note: They also have a pretty nice juice/smoothie menu and counter. Based on the ice cream I would say it's worth trying. read more

Ice Cream Factory - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

See all

Rum raisin ice cream is amazing. The soursop too. Worth the visit if you're an ice cream lover.

Am actually surprised that it makes the business it does. The place is just run down. It's been that way since the original ice cream factory shared the window space with the Chinese restaurant that used to be next door! The staff has always been borderline rude since the beginning. The ice cream- they have expanded the flavors selection- true enough. But it is packed with air... even more so than at the start. Inflation comes in many forms I guess. I stick with the stuff that's frozen in the freezers so that I don't have to deal with the staff as much. read more

Amazing! Flavor choices are out of sight. I love rum raisin and egg noggy flavors, and there were many to choose from.

Stopped by here just before closing (as the previous ice cream stores were already closed) and the staff let us in as they were closing up. They have a variety of ice cream flavors here, including several Caribbean inspired ones. Cash only. And a little on the pricier side. A waffle with ice cream cost over $10. read more

I love this place! I went here as a kid with my dad all the time. I was passing by for something next door and I insistently recognized it. So glad I saw it. The workers are so nice and friendly. Definitely recommend the grapenut flavor! read more

I recently went here to to treat my daughter and her godmother for an end of the year treat. I haven't been in a while, but had a taste. I walked in and the place was semi busy. I waited my turn to be served, but was met with a very unfriendly server. He didn't greet us and just stared at us to prompt us to order. I said to him: hello and he finally spoke through clenched teeth. My daughter's godmother ordered banana ice cream on a cone and at the same time my daughter was trying to decide what to order. While waiting my daughter's god mother didn't care for the ice cream flavor and since my daughter had decided on banana, I asked the server to just charge us for a plain cone. He sucked his teeth, after I decided not to get a full cone as not to be wasteful. He handed me the cone begrudgingly and I shook my head. I then ordered a strawberry banana milkshake. As I was waiting I picked up a slice of carrot cake, but was becoming increasingly agitated by the servers demeanor. As he was ringing up my order I said I didn't want the cake and he was so annoyed. I told him as the customer I could change my mind and he sucked his teeth which also led him to say I should have told him before he rang me out. Again I am a customer and could change my mind anytime, after feeling berated I told him to take my money and we left. I will say one of the other servers heard me discussing with my daughter (who too noticed how nasty the servers was and she's 6) that everyone should be treated fair and with respect attempted to step in, but the injustice had already been done and I was just waiting on my milkshake. Total for 1 ice cream cone, once cone, milkshake and slice of cake came to just over $18. (I felt robbed, but just wanted to leave) It felt like reverse racism as I am African American and he greeted all the other customers of Caribbean decent (you can notice accents). I wish my experience was better, since I have frequented this establishment growing up. I highly doubt I will be back. I WOULD NOT RECOMMEND!!!!! read more

So this place is awesome. My recent visit was a turn off!!! I ordered a shake made from there grape nut ice cream, I requested extra grape nuts and was told by the manager it can't be done. I requested again this time he told me he would have to charge for it. At this point I was taken back like....Umm ok so is it about the money or because I'm black. Yes I had to pull the race card. He continued to argue with me in front of the employees and called me stupid.... the big fat belly man he's the culprit I should've recorded his unprofessional ass... move like a big gyal.... stop eating all that ice cream maybe your belly will shrink read more

Ice cream with many twists! I love this place! When I have a taste for Caribbean treats this is the first place that comes to mind. The staff is friendly and the ice cream doesn't disappoint! #ProTip: If you mix the Cherry Rum Nut with the Pralines and Cream; it's the best flavor in the world! I promise! That's my go to! read more

So let me tell you about my experience with this business, so it's my fault to try to help my community but it back fired! So i have gone to this location more than once and get the same thing every time! Customer service is horrible and rushed!!! I spoke with the manager about my inconsistency of my charges each time, he looked at me and laughed and said i don't look like an honest guy!! I told him that i have been charge for the same items each time and he said it was a big deal do you want your 3.25 back! ( so my purchase is usually $7.25 but i am charged $11.00 whenever they feel like it) so i wouldn't recommend this place of business and to please ask for the price of everything you get because they over charge without telling you!!!! Ohh forgot to mention about the discrimination i faced as an gay black man once i entered there store!!!!! Also forgot to mention that there soy ice cream is milk base!!! read more

See all

Best ice cream I've had! I had the chocolate chocolate chip and it was super creamy and chocolate-ty. The service was friendly and fast. I would definitely try other kinds next time. read more

Ice Cream Factory - Chocolate chocolate chip - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

See all

I would love to give the ice cream 10 stars if I could but today I went to purchase ice cream at this location and the workers were very unprofessional as if they were bothered by my presence. As I was standing waiting to be serviced I was skipped as if I wasnt there. I was given attitude people staring into space and ignoring the fact that I was next to be serviced. I turned around and noticed that I was the only Spanish person inside of this establishment and was treated poorly. The workers were extremely rude and made the environment sour I would never go back there to a place were racism is extremely bad. Plus I had hair inside my ice cream. I was really disappointed with the customer service here because the ice cream was really amazing. read more

Ice Cream Factory - The hair from the ice cream. - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

See all

Been here twice, the ice cream is okay. Had different flavors both times they could be more flavorful and the customer service is horrible. So many people behind the counter but no one is doing anything but standing around. When you go up to the workers to order they act like your an inconvenience. Always soooo rude and giving customers death stares while talking about you right in front of you. Very impatient people, they should reevaluate every employee there, they obviously don't have any customer service skills. Won't be going back, why give business to someone who wants nothing to do with their customers while there are so many other deserving spots. I tried to give this place a second chance but definitely wouldn't recommend this place to anyone unless you want to be disrespected while giving away your money. read more

I love getting my smoothies or açaí bowl for here. Yes I said it healthy food. Do not let the name Ice Cream Factory fool you it is everything in one. You can get ice cream, Jamaican patties, smoothies, or açaí bowls from here. I know your probably thinking that's weird if your trying to be healthy but at least you can get your kid some ice cream so he or she will not feel left out as your getting your healthy smoothie. The environment was observed to be clean and the staff were cool. Oh before I forget if you are lactose they have soy ice cream as well. read more

The ice cream factory situated in on Sandford blvd plaza is exceptional. Great service, wonderful tasting ice cream and there newly added açai bowls are to die for read more

Fast, easy, convient && affordable It's a small location but don't let that fool you. The customers here are loyal and love quality ice cream for an affordable price. But they also offer soy Ice cream && have a juice bar located inside which are really good . My fellow Jamaicans come here either for rum & raisen or grape but ice cream ... Which they now infuse ( yay) It's a must try if your in the area trust me you won't disappointed Oh and there's a parking lot for you to use but it does share with the rest of the plaza so parking maybe a little hectic. read more

Ice Cream Factory - Juice menu - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

See all

Such a friendly staff! And this was the best pistachio ice cream I ever had! Their ice cream tasted so fresh, smooth, and creamy..like it was made that day/week. So good! Highly recommend stopping here. read more

I love this place! Even when crowded the service is good and quick. Everything here is made in house and it really makes a difference. Anything you order from here would not disappoint. I love their milkshakes and smoothies. One of my favorite smoothies to order is the Cash smoothie. It's really tasty and almost reminds me of a milkshake but it's healthy. I love their beef patties, cakes and cookies. This is the real deal! read more

See all

4 STARS - OMGGG .. Their Grape-nut Ice Cream is phenomenal!! And they have soooo many interesting flavors to try out! SUBTRACT 2 STARS - Staff is not friendly at all!! read more

Ice Cream Factory - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

Very tasty and delicious ice cream! They use the right amount of sugar and the flavors tasted just like the real thing! I had a scoop of Jamaican Rum Cake and Rum Raisin. We tried their Soursop, Pistachio and strawberry cheesecake! All were very good too. Can't believe how many times we've past by this place and today was the first time we had their ice cream. It was the best cure to cool us down on a hot 90+ degree weather! read more

Ice Cream Factory - Scoop of Jamaican Rum Cake and Rum Raisin! - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

This place is way too expensive highway robbery prices . I ordered a tub of grape nut ice cream which was $12.95 plus tax and I also got a cookies n cream ice cream cone which was $5 for 2 scoops on a small cone . This place is really expensive for no reason. The grape nut ice cream is good with a fairly good mixture of grape nuts and cream. The cookie n cream however wasn't sweet it was very dry it was definitely missing something . The girls working in here are like high school girls all over the place loud and very rude. I enjoyed the grape nut but $12.95 is way too much money for a small tub of ice cream way too much . And for a small size cone $5 is way too much . This place is way too expensive and most of the flavors are subpar . The grape nut flavor is very good but the price is atrocious. read more

Ice Cream Factory - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

See all

Great place to get ice cream, especially Jamaican favorites like Rum and raisin grapenutt. The health smoothies are also very good. The passion fruit smoothie is a favorite. The crazy thing is that the taste of the smoothie depends on who makes it so that is slightly annoying. The taste of the ice cream is consistent and delightful though so I choose to stick with that. read more

I've eaten their ice cream often over the years and have always enjoyed their Grapenut. On my last visit, I decided to try their cookies and cream too. While the flavor is good, the texture is way too airy for an ice cream. Because of the airiness, it melts quickly and leaves the edges as a tasteless foam. The best parts are the cookie pieces. The texture of the Grapenut has changed too. It was also very airy. Considering the cost ($14.95 for a half gallon and $4.95 for the pint), the ice cream should be denser and be of higher quality. Ben & Jerry's and Haagen-Daas has a higher density and is cost effective. I don't mind paying high prices for good quality but I should not have to pay top dollar for air and foam. read more

I haven't had my favorite ice cream flavor (grape nut) in a long long time because it can only be found in West Indian spots. I come here and they have SEVERAL GRAPE NUT AND RUM RAISIN FLAVORS! I DIED AND WENT TO ICE CREAM HEAVEN. I had the Egg Nog+Grape Nut and it was sooo good. The staff isn't friendly but that is customary for most Caribbean eateries. If the staff isn't friendly, the quality of the eats is probably less than stellar. I wish I didn't live so far because I'd be here all the time. That's probably a good thing, for dietary purposes lol. This place is BOMB. read more

Ice Cream Factory - Eggnog Grapenut on a sugar cone - Ice Cream & Frozen Yogurt Near Me - Mount Vernon, New York

Such a great little find. My boyfriend coaches basketball at hopperstown. We both had some belly issues on something we ate yesterday so we wanted a natural juice or smoothie. So we walked down a block and stumbled upon this place. They don't even measure but their smoothies and juices are both so good! We tried Cash, Peanut Punch I think it was called, A tropical fruit smoothies and then I had just plain apple juice. The apple juice was okay I don't think they clean their mixer in between uses so it was green apple but the juice came out an orange color. Still tasted refreshing though. The ice creams and other smoothies look really good. Every time we are in town we will definitely be visiting. We went twice in once day! And prices are pretty reasonable too. read more

See all

You know- we've been to this place several times and things were always cool until the girl at the register got all primal with us over something she NEVER said but wanted to save face so decided to take it out on the customer. Let me explain: We ordered ONE small banana-strawberry ice cream in a cup. She decides to serve up two cups for us. We asked her "Are they both for us" and then she just goes hog wild on us... "See, you said TWO- you ain't say ONE now" and just rambled on and on and on like a ravenous, feral animal. I was afraid she was going to jump the counter and start assaulting my wife. It was just ridiculous and embarrassing to be verbally accused of ordering two when we clearly did not. The number two NOT ONCE came out of our mouths. The best part was that she said she made sure we meant TWO by asking us if we were sure we wanted TWO cups. The funny thing is that NEITHER one of us heard her ask us that- interesting. You know why neither one of us heard her ask if we were sure we wanted TWO cups instead of one? Because her lying ass didn't ask to begin with. You made the mistake, didn't want to own up to it, and you took it out on the customers. Needless to say- we won't entertain an establishment that treats their customers like poop on the bottom of a dirty boot. We were raised to respect everyone we come across- and we ask for the same respect in return. That line was crossed, no forgiveness here- you will never see our money again. Maybe a good thing anyway considering how grimy the actual store looks. read more

I've seen this place several times while hanging out in the best buy/target shopping center area. I was never really motivated to come in here until I found out about their unique flavors. On the outside it seems like they're a generic ice cream shop but they serve up some quality one of a kind ice cream. If you're feeling nervous, come in and try a scoop of the grape nuts ice cream.... you'll be sold. They have a lot of carribean inspired flavors like Jamaican rum raisin. I tried the grape nuts and pistacho(with real pistachios) and was in heaven. I also gave the banana bread a try, but I wasn't impressed at all. A large cup here means two scoops, which at the time of this writing was four bucks. Roughly the same price as baskin Robbins. I wish these guys had some indoor seating though. read more

Ok ice cream, I only tried the strawberry. Literally mid level tasting. It was also a little too pink for my liking as if too much dye was added. Would maybe try again. read more

Really tasty ice cream and decent prices for one and two scoops. A lot of choices to pick from Definitely going back soon! read more

The ice cream is amazing but the lady who rang me up was so rude !!! I order a soft served ice cream and she rang me up then the lady serving me ice cream asked me if I wanted sprinkles and I said yes. Then the lady who was ringing me up began talking shit about me because she already charged me and apparently I was supposed to pay for the sprinkles. I am giving this place a one because it is unacceptable for her to begin talking shit about me over sprinkles , I wouldn't have mind inserting my card again for something that probably cost less than a dollar. I will never come back to this place again in my life !!!!!!!! TERRIBLE CUSTOMER SERVICE!!!!!!! read more