The only carvel my family & I go to ! As soon as you walk in you can smell, literally taste the different flavor ice creams Definitely try their pumpkin cheesecake sundae ! It is to dieeee for !! The service is always amazing. And they're always ready to make a creative cake for any birthday theme I need ! They work disappoint you. Ask for Nico Molly or Lucy ! They get the job done read more

Carvel - Pumpkin Cheesecake Sundae Dasher - Desserts Near Me - Ardsley, New York

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Went in today around 4 no one else in store girls couldn't say hello or ecnoledge when walked in just busy talking to themselves, great customer sevice thats what you get with kids. read more

Clean and a great place to bring your family! Owners and staff are great. I am so glad they re-did it and got rid of the subway sandwich part. read more

Stopped in for a soft serve ice cream, my husband had not been in years. He wanted a large I ordered a small. We were shocked that his large ice cream was over 8 dollars. Is this was it cost for a soft serve now? I'm surprised at the costs for plain soft serve. I didn't see prices listed my fault for not asking but absolutely didn't think a large was almost 9 dollars. The staff was great no reflection on them. 5 stars for the staff. read more

I don't know the reason for the poor reviews. Must be the same individuals that are always tailgating me on Saw Mill River Road! The place is clean as a whistle, the service exceptional, and the ice cream was delicioso Be there or be square :) read more

The best place for ice cream in Westchester!!! Great service and the nicest people! Yummmmm

It smelt really bad i got food posining stay away. I was completely disgusted by this place it smelt like spoiled milk the whole time i was just trying to order some cake for my friends. Please fix this. Disgusting place read more

Carvel is a known delicious chain. This one in ardsley is extremely special though. They have amazing, friendly and fun workers. Always top quality in service and never ever rude. Clean facility all the time. Order is always accurate and consistent. What really made an impression on me was my Uber Eats order was completely messed up and they literally offered to take my delivery to me themselves in a rain and wind storm. Customer service and care hasn't been this good in years! Thank YOU ardsley Carvel. Lots of love. read more

The ice cream here is incredible. The best I've ever had. Workers couldn't be better. There nice, respectful, fun, and always positive. I would 100% recommend this place. read more

LOCATION IS CLOSED!!! It used to be a good store to get ice cream It still shows open on google but we just came there and it's all sealed with paper. Too bad.... read more

Carvel - Closed!! - Desserts Near Me - Ardsley, New York

Really unsure of the other negative reviews but I've been coming here for years and have never had a bad experience! The staff is extremely friendly and always willing to go above and beyond with custom orders, topping galore on ice cream- glad to see this place busy!! read more

It is so sad that a place that was redone so nicely has such poor taste in management. I've gone there MULTIPLE TIMES just to be treated like an incovenience to the manager. He has an attitude every time we go in there, which is usually 2-3 hours before they close. He turns the machines off HOURS before closing (This has happened on MULTIPLE occasions). The last time I went in there he didn't say one word to me while taking my order which was extremely disrespectful so I asked for his name and he wouldn't even give it to me. I spend close to $50 every time I go there and my experience is always very unwelcoming so I will never come back to this establishment unless they hire new management. read more

We have been coming to the store for the past 3 years , while we drop our kids off at HOS . It's very refreshing to see a store that hires so many local kids to work there . When I grew up everyone worked. I went to a McDonald's last week and only the drive thru was open, because they couldn't get enough staff to open the entire store ... So I applaud the management for hiring this kids and the kids for learning invaluable life lessons by working w the " public". Great staff , clean store. ... read more

Hands down the best Carvel in Westchester. The staff is super friendly and they're always mixing favorites together to make something awesome, like Strawberry Oreo. The cakes are fresh and always correct. We live up the street and go alllllll the time!! Highly recommend. read more

Love Carvel! This location is newly renovated and reopened, clean, and friendly. Glad they didn't close for good!

I just had the Oreo Cold Brew for the first time, and I have one important piece of feedback for the flavor... NEVER get rid of it. I need it everyday for the rest of my life. It was scrum-diddly-umptious, holy moly. I can't stop thinking about it. My wife feels literally threatened that I'm going to leave her to marry this ice cream. Wow. Also, nice move on the "666 Saw Mill River Rd." This flavor is literally the devil's sauce. Hugs, Joey read more

My dad asked for a banana split the woman took forever to create it asked 3 times what toppings my father answered her 3 times. Then my turn I asked for cold brew and cake mix in a cone. She looked at me confused asked the other employee what should she do. She asked me again what did you want. I said cold brew soft serve and cake mix. She put it in the cone and it was dripping like a huge mess off the cone completely. I am very disappointed went out to sit down and eat it since it was half off the cone already and the garbage looked like this .. read more

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we went in for ice cream and left with none. there was no one working seems like they helped the last people then ran away

Carvel on a hot night. Awesome. This outlets is also a a Subway sandwich shop, which is a little incongruous with Carvel--Subway has a specific smell from their "fresh" baked bread that ruined the mojo, just a little. Even so, the ice cream was great and the young ladies working there did a fine job. Parking on the side of the building--give yourself a great and go Carvel. read more

Carvel - Desserts Near Me - Ardsley, New York

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Really not sure what the negative reviews are all about. Girl serving was kind and attentive. Was in and out with my cake quickly.

Ice Cream makes every one happy!!! I loved Carvel as a kid but had not been to one in years, after visiting this location I remembered why I love Carvel so much. The staff was very friendly and helpful. I have food allergies so I asked a lot of questions about the ingredients of different flavors. The young man that helped me was very knowledgeable and if he did not know the answer he went to the manager to find out. I really appreciate his patience!! My ice cream was delicious!! I will definitely be back again! read more

Lucy Don't try to make me like the bad guy if you were willing to give the $4 dollars you should of done that in the store when you explained to me about the toppings. As a owner/Manager the right thing to do was after explaining to me about the toppings your next response should of been to me as a customer was I will credit you the $4 but next time you will be charged not come after me outside and telling me enough already enough. As for me yelling and cursing yeah that was wrong but you came after me outside as for my daughter you should of never said anything to her when you confronted me outside you were at fault as well in causing this problem. Just so you know I don't need $4 it's just the principle of what happen you as an owner should of handled it better me being the customer. You need the customer being me than I need the store being you. read more

This is a subway / carvel and the first time I've come to this location. First off, all the ice cream looks old, some with frost and others that look as if they've melted at some point then refrozen. The place is sloppy. I'm not saying it isn't clean, although that's me being nice. It's simply sloppy and things look as if they haven't been updated in a while. The weather is warmer today and there are ants walking around in the inside windowsill, perhaps from the dust and visible dirt behind the cabinets and freezer backs that stand in front of the window. Anyway, come if you will but I don't think I'll be back anytime soon. read more

I want to send a quick note of thanks to the owner who found my credit card and contacted me via social media to alert me it had been found - heart of gold ! - thank you, Lucy. read more

Carvel has been under new ownership since January, 2020. It has been an amazing transformation! The shop is very clean and well managed. The staff is very friendly. We love the rotation of seasonal flavors and Wednesday is always Sundae! read more

This shouldn't get any stars to be honest. We walk in and 4 employees are just standing there, does not acknowledge us and just stares at us. Then we are waiting in front of the ice cream counter, the workers are just still starring and not coming over to ask if we need help. Ended up not even purchasing anything. Will not be returning to this location. read more

This place is what actual nightmares are made of-- the 666 address does not lie. This place is an absolute disaster: filthy, poorly staffed, and the ice cream is grocery store quality. Unfortunately this is the only ice cream parlor in the town of Ardsley but if you're willing to drive another couple of miles there are much better options in the neighboring towns. Go to the Coldstone on Central Ave or Haggen Daz by the Scarsdale train station. Avoid this spot at all costs. read more

The manager is an idiot. They deserve no stars! All I wanted was 6 ice cream sandwiches with sprinkles on it. It's not rocket science. You take it and roll it into the sprinkles and it's done. I asked him if he could do it and he said yes and charged my card without a problem. Then said he couldn't do it gave me a cash refund when I paid with my card and said come back later. I came back later and he didn't even come out he had his employee tell me no. It's not like that place was busy and they didn't have the time to do it. read more

Took my kids here after the park on a Saturday evening and I will never go back here again. The place was so dirty and disgusting. I tried to give it the benefit of the doubt, until I noticed a big black hair sitting in the ice cream. I got a soft serve with brownies and the brownies were hard as a rock, you can tell they were old and sitting around. My son got a mint chocolate chip which the woman was scrapping the end of the ice cream barrel and barley gave him 2 scoops. This is really a shame for Ardsely. We tried to eat the ice cream outside and it was so dirty that my 7 year old said let's go eat in the car!!! I will never go back to this Carvel!!! It's disgusting! read more

I just received the worst customer experience ever. Not sure if there is new management but for the first time in years they refused to honor the wednesday bogo sundae promotion. I've been purchasing 3 sundaes each Wednesday and never had a problem until today so I walked out and will never return. read more

Stopped here for a vanilla soft serve cone. The sign says Carvel, but the soft serve they served was not Carvel but a cheap imitation that was nowhere near the taste of Carvel. Very disappointing. read more

I ordered the strawberry shortcake sundae dasher. The worker didnt know how to make it but rather than admit he couldn't make it he began asking me what i wanted in it because he didnt know the ingredients. He even asked if i wanted strawberries... in my strawberry shortcake sundae. No apology for not knowing. Boyfriend ordered regualr chocolate scooped ice cream. Got mint and was freezer burned read more

First of all, this Carvel is very dirty. That alone should be enough to turn you away. Additionally, the employees of the store are not very friendly, and charge for absolutely everything. The employees at this location know that their Carvel is the only ice-cream shop in the area, and take advantage of that fact! The cherry on top (no pun intended) is that the store is often out of certain flavors, and almost never have low-fat or fat-free options. Don't bother! read more

Terrible! The "soft serve" ice cream was not even soft serve. The color looked off and the ice cream did not even taste good. I would NOT recommend going to this carvel at all. Terrible. and theres no place to sit inside either. read more