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Carvana Jacksonville

3.4 (141 reviews)
Closed 9:00 am - 7:00 pm
Updated 2 months ago

Services - Carvana Jacksonville

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Missing bolts on splash guard
Hope G.

I enjoyed the convenience of the buying process however I can't say this company provides a thorough service process on its cars. 7 days into my new car I've found incongruent bolts on my exhaust gasket causing rattling, bolts missing on my splash guard, front windshield was replaced but was not disclosed on reports. Minor things that cause confusion as to why a huge corporation would let that pass. All good, I understand that's the cost of doing business however, customer service only applies if you're looking to buy a car or you're within the 7 day return window. Anything outside of that is a "welp it's your problem now" kind of attitude. After speaking to corporate and Silver Rock - I approached their storefront just looking for a decent human conversation but it seemed as though I was bothering them with my presence/questions. Remember, this is not a full service dealership. They just sell cars. They're no different than a "buy here pay here" spot off the street.

I recently purchased through Carvana, and wow! It was far easier than I thought it would be. I had heard some good, and some bad and decided to take a look at them. The offer that they made on my trade was more that fair. I was able to find the exact car that I wanted at a great price.. After some consideration, I decided to pull the trigger. It took about an hour total to complete the process and get through all of the purchase requirements. Document upload was very easy and the financing pre-approval was fast with only one hard pull to my credit, unlike standard dealers, which do several pulls through their various lenders. Carvana is very transparent about the fees and costs associated with purchase, including delivery charges, where applicable. That delivery charge is non refundable, but also gets applied to the cost of the car. A delivery date was set with a window of 3 hours, and the day before delivery I received a few final documents to e-sign which covered title transfer for my trade and other standard registration and proof of insurance documents. On delivery day, I received a call from the driver about 45 minutes prior to delivery to give me his eta and reverify the drop-off address. The driver showed up well within the delivery time window, and was professional and courteous. He unloaded the car, handed me the key fobs and asked me to take a look through the car to ensure that everything was in order. He asked if I wanted to take it for a drive prior to finalizing the transaction, which I declined. After an inspection of my trade to ensure everything looked good, he loaded it on his truck, had me sign a few digital acknowledgements and was on his way. This car buying experience is the type of thing that can finally rid the world of the standard dealership model with pushy, over-eager salesmen, condescending finance managers and hidden dealer fees. This was a great experience and I highly recommend giving Carvana a look for your next car purchase. For the record, i am receiving absolutely no compensation of any type for this review; I'm just extremely satisfied. The one critique that I have, if any is that I would like to see a few exterior pictures of the car in an outside, sunny environment. The white background on the turntable just doesn't do justice to some of the cars that have complex paint jobs, especially ones like mine.. It looks 100% better in real life than any of the pictures that I saw on the website.

Easy delivery and pick up of trade in
Stanley E.

Was perfect from beginning to end. We will never buy a car any other way from now on. Wish they had new cars.

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1 month ago

Fast, easy. However, price was bottom end of Blue Book, but still higher than CarMax.

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1 day ago

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2 months ago

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3 months ago

Great experience. Corey is a fantastic for Carvana and made the trade and acceptance of the new car.

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4 months ago

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2 months ago

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1 year ago

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11 months ago

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11 months ago

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1 year ago

The easiest way to sell your car. Carvana gave me the best price - beating out all those other companies. Smooth process. It's legit.

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5 months ago

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2 months ago

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4 months ago

Great experience with their driver, John. He was extremely knowledgeable, friendly and went out of his way to help me.

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6 months ago

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8 months ago

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2 years ago

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4 years ago

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Ask the Community - Carvana Jacksonville

Review Highlights - Carvana Jacksonville

I've purchased numerous cars over the years and I must say this was by far the Best car buying experience I've ever had.

Mentioned in 7 reviews

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Carvana Jacksonville - car_dealers - Updated May 2026

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