I've only heard good things about Carvana, and recently I sold my Ford F-150 to them. The entire process was incredibly easy from beginning to end. I received my offer online, completed the required steps online, brought in my vehicle, and the process worked exactly the way Carvana's advertising said it would. Since I had listed that I had both keys, I had to produce them at the time of the sale. Otherwise, I would've been charged for a key, plus I would've had to wait a week to go through underwriting again. The representative explained everything clearly, and she was incredibly knowledgeable and easy to work with. What impressed me most was the simplicity and transparency of the process. No unnecessary back-and-forth, no drawn-out negotiation, and no onsite surprises. The experience was efficient, straightforward, and exactly as advertised. I would rate my experience a 10 out of 10 . Selling a vehicle can be stressful, but Carvana made this part remarkably painless. Based on my experience, I would absolutely use Carvana again and again. I highly recommend them to anyone looking for a simple, convenient way to sell their vehicle. Great concept. Great execution. The product works. read more

Carvana Jacksonville - Grayson- Ford F-150 - Car Dealers Near Me - Jacksonville, Florida

Amazing experience So glad to have picked Carvana They were very very prompt and professional!!! read more

Very easygoing experience. I did the purchase and trade in info online. Showed up the morning of my appointment and had my car within 15 minutes after they checked my trade in. The person working the front was great and made everything easy. read more

I absolutely love Carvana! I have used this many times. It is so very convenient and the prices are spot on. I wouldn't use anyone else for my car selling or buying. read more

Well, they are a cheap way to buy a car, but you will pay for that in aggravation. I bought a 2025 Camry on Feb13 2026 and I am STILL WAITING FOR TITLE 8 MONTHS LATER!!. Every time I contact them I get a lame excuse. Such a simple thing to do, but they have completely failed me. I will look elsewhere next time I need a car. read more

Everything was super easy from beginning to end. I was well informed throughout the entire process.

quick and very easy, love how nice the person who picked up the car was and was stressing a little bit thinking it was gonna be complicated but it wasn't at all. read more

Purchased a 2018 Ford Expedition Max from Carvana with the expectation that it had passed their 150-point inspection. Within days of delivery, the vehicle developed a significant mechanical issue and ultimately required two engine replacements under the 100-day limited warranty. The vehicle was out of service from early January through March. While the repairs themselves were completed under warranty, the extended downtime, rental limitations, and overall disruption during the earliest stage of ownership had a significant impact. In reviewing the inspection report, I also noticed that certain engine-related components had been marked as "fixed" or "replaced" prior to sale. Given that the vehicle required a full engine replacement shortly after delivery--and that the first replacement also failed--it raised reasonable questions about the effectiveness of the inspection process before the vehicle was sold. Additional issues occurred during this period, including a theft incident while the vehicle was at an in-network repair facility and a registration issue where a new tag was issued instead of transferring my existing one. I did request a goodwill review to address the overall ownership impact beyond standard warranty coverage, but no additional consideration was offered. Sharing this for transparency so others can understand how situations like this may be handled beyond the warranty terms. read more

Easy process. Good return on 15 year car. Great staff at office. Transfer of car was simple with proper documents.

Jeremy, the delivery driver, was new but worked hard. He was very nice and I enjoyed dealing with him. I'm giving 4 stars because I'm disappointed in the condition of three of the tires. I'm looking at having to replace them in the next 5k miles. read more

It was great. There were a few hiccups and they talked us through and made it very easy for us. We never left the house so we didn't walk away happy.... We sat at home extra happy. They really make this easy!! read more

Price approved online, brought car in, within 20 mins was done. ACH payment hit my account same day. Pleasant experience. Beats doing a trade in anytime... read more

Process was easy. Still waiting on the registration. One thing that irks me a bit is they say all tires are at least 4/10 for wear. Just took my can to be examined and they tell me two of the tires are 3/10 so they need to be replaced right away. Wasn't expecting to have to spend $1200 on tires two weeks after getting the car. Oh and they didn't even fill up the gas tank so I had to get gas in that car a few days after I filled up the car I traded in which was full. So there's that. read more

Excellent process selling my 2026 Corvette to Carvana. A very fair offer compared to Garber AutoMall (Green Cove Springs, FL) who originally sold me the car exactly one year prior. Carvana's offer was much better than CarMax (Jacksonville), AutoNation (Jacksonville) and Ron Anderson Chevrolet (Fernandina Beach) as well. The car was brand new, very low mileage and I was also very honest on their appraisal survey submitted. Carvana confirmed all of that when I brought the car in for inspection. The very next day I had an ACH transfer in my bank account for the agreed to amount. Simple to accomplish and straight forward and none of the extraneous "Car Dealer Speak" EVER. HIghly recommend!!! read more

After previously purchasing used cars in person and financing through our bank, Carvana made a completely online experience seamless to complete, from shopping, trading in, financing, and buying! We found their value of our trade in fair, vehicle pricing for purchasing good, and their inventory was great! Having the same person deliver the new vehicle and take the trade in at the same time took away a load of stress, and when we thought we had an issue that needed fixing, customer service was so helpful with the 7 day warranty information. Every employee we dealt with was pleasant, professional, and helpful. We will definitely keep Carvana in mind for future vehicle purchases. read more

Everything was a smooth as you could help. Price was higher then the competitors, payment went through as promised and pickup was a breeze. Second car I have sold through them and always walk away happy. read more

i was a little nervous doing all of this online that the rep would show up and the agreed amount would change. but from start to finish selling my mothers car was super easy, painless and I got a very fair price. I would definitely use Carvana again read more

Despite some minor glitches with paperwork & communication, the transaction took place with very little hassle & absolutely no running around. Not to mention the obvious: no pushy salespeople! My last used auto transaction involved driving to multiple lots an hour away, then shuttling between places and negotiating with banks for the down payment (in the form of a cashier's check), etc. This was very nearly 100% better than that. Thank you, Carvana. read more

Easy experience selling to Carvana, even showed up to appointment early with a friendly and informative approach

Fast, easy. However, price was bottom end of Blue Book, but still higher than CarMax.

Great experience. Corey is a fantastic for Carvana and made the trade and acceptance of the new car.

My total experience with Carvana was seamless. I am 100% satisfied with my entire experience with Carvana. The website was easy to navigate. The driver was on time and extremely courteous. I may sell my other car just because of the customer service. I received a check on the spot for my truck. It only took about 15 minutes from when he arrived to when the truck was on the bed. Thank you!!! read more

Carvana Jacksonville - 2016 Nissan Titan diesel XD. - Car Dealers Near Me - Jacksonville, Florida

Excellent process and experience. From all electronic process to trade and pickup. This was a most pleasant experience, with out having to deal with a dealership sales process. Would recommend this to anyone. Just follow your process and time frames and you will be extremely happy from start to finish. read more

I enjoyed the convenience of the buying process however I can't say this company provides a thorough service process on its cars. 7 days into my new car I've found incongruent bolts on my exhaust gasket causing rattling, bolts missing on my splash guard, front windshield was replaced but was not disclosed on reports. Minor things that cause confusion as to why a huge corporation would let that pass. All good, I understand that's the cost of doing business however, customer service only applies if you're looking to buy a car or you're within the 7 day return window. Anything outside of that is a "welp it's your problem now" kind of attitude. After speaking to corporate and Silver Rock - I approached their storefront just looking for a decent human conversation but it seemed as though I was bothering them with my presence/questions. Remember, this is not a full service dealership. They just sell cars. They're no different than a "buy here pay here" spot off the street. read more

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I loved it! I bought a car with no hassles, and the car description was spot on. I would recommend Carvana to everyone.

they dropped my offer 800 dollars because i had to reschedule. money is tight these days an it just rubbed me the wrong way

I recently purchased through Carvana, and wow! It was far easier than I thought it would be. I had heard some good, and some bad and decided to take a look at them. The offer that they made on my trade was more that fair. I was able to find the exact car that I wanted at a great price.. After some consideration, I decided to pull the trigger. It took about an hour total to complete the process and get through all of the purchase requirements. Document upload was very easy and the financing pre-approval was fast with only one hard pull to my credit, unlike standard dealers, which do several pulls through their various lenders. Carvana is very transparent about the fees and costs associated with purchase, including delivery charges, where applicable. That delivery charge is non refundable, but also gets applied to the cost of the car. A delivery date was set with a window of 3 hours, and the day before delivery I received a few final documents to e-sign which covered title transfer for my trade and other standard registration and proof of insurance documents. On delivery day, I received a call from the driver about 45 minutes prior to delivery to give me his eta and reverify the drop-off address. The driver showed up well within the delivery time window, and was professional and courteous. He unloaded the car, handed me the key fobs and asked me to take a look through the car to ensure that everything was in order. He asked if I wanted to take it for a drive prior to finalizing the transaction, which I declined. After an inspection of my trade to ensure everything looked good, he loaded it on his truck, had me sign a few digital acknowledgements and was on his way. This car buying experience is the type of thing that can finally rid the world of the standard dealership model with pushy, over-eager salesmen, condescending finance managers and hidden dealer fees. This was a great experience and I highly recommend giving Carvana a look for your next car purchase. For the record, i am receiving absolutely no compensation of any type for this review; I'm just extremely satisfied. The one critique that I have, if any is that I would like to see a few exterior pictures of the car in an outside, sunny environment. The white background on the turntable just doesn't do justice to some of the cars that have complex paint jobs, especially ones like mine.. It looks 100% better in real life than any of the pictures that I saw on the website. read more

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This was our 4th purchase with Carvana. As far as a dealership goes, they are easy to work with and will listen if there is any issue. I bought a BMW X3 that needed new brakes and a couple of other things, we were able to use the warranty to get everything fixed! read more

Carvana Jacksonville - Drivers seat - Car Dealers Near Me - Jacksonville, Florida

Was perfect from beginning to end. We will never buy a car any other way from now on. Wish they had new cars. read more

Carvana Jacksonville - Easy delivery and pick up of trade in - Car Dealers Near Me - Jacksonville, Florida

we desperately want our car back but we were told there is no way. there's always a way. very disappointing. can someone there PLEASE help us?? read more

Submitted my vehicle info to Carvana around 4 PM, and by 7:30 PM they were already at my place picking up the keys. I had my check in hand the very next morning. Fastest and smoothest car-selling experience I've ever had. Highly recommend if you want a quick, hassle-free sale. read more

Carvana Jacksonville - Car Dealers Near Me - Jacksonville, Florida

Traded in a car I previously bought through Carvana and bought a low milage BMW that looks and drives as if it were new. The experience was super easy and the representative that brought my car and picked up my trade in was very professional. read more

I got what I expected. A mechanically sound vehicle with some normal wear and tear. I am a little disappointed with the quality of the detail work. It looked like the detail department rushed through the wash. No buffing of the paint was performed and an abrasive chemical was sprayed on most of the interior plastics, to include the instrument cluster, that left some mild pitting. Having the car delivered was awesome. Not having an included carfax report was disappointing. Overall the experience was ok, but I am not sure if I would go the same route next time. read more

The easiest way to sell your car. Carvana gave me the best price - beating out all those other companies. Smooth process. It's legit.

So this is the third time in the last 36 months I've purchased a vehicle from the Carvana in Jacksonville, with each purchase experience diminishing with each experience. #1 (2020) My experience was fantastic, smooth, vehicle condition was 100% as described. Zero Complaints whatsoever. #2 (2022) Vehicle condition was not 100% accurate, few more paint chips than advertised. The detail job was terrible, but overall happy with the car, price, communication, etc. #3 (2023) Things really when downhill in hurry. Kept in mind this was 6 months +/- after the company restructured things to become more profitable and avoid a possible future bankruptcy. (Remember those headlines from March 2023) I ordered a car and the first thing that stuck out to me was the condition of the vehicle, which came with a clean CarFax as a vehicle with no reported accidents. But upon inspection, I found a 3rd party reconditioning check list for the vehicle that was not done by Carvana. I looked through the paperwork and nothing really jumped out. But then as I inspected the vehicle itself, I noticed that 3 out of 4 body panels had RECENTLY been repainted (horribly I might add) and each was a slightly different shade of pearl white. As a former commerical painter, I immediately picked up on what sections had been repainted, overspray in the fenders, and wrinkles in the paint where they didn't correctly tape/ mask off the vehicle before painting. Something most people wouldn't pick up on, but I sure did. (As did my eagle eyed wife who has no painting experience, it was that obvious) So I denied the car but I was really taken back by the experience. However, this is where things got interesting. I went back and looked at my order history and noticed every car I have purchased from Carvana was "Carvana Certified." Meanwhile vehicle #3 was not. So I had that thought, maybe its my fault for not noticing it wasn't Carvana Certified. In my mind, that would also explain the 3rd party recondition paperwork. But then a few days later, car #3 was back online listed for sale, but now all of a sudden it was now Carvana Certified- and it was pending sale to another unsuspecting customer with the same mismatched body panels. 3 years ago I was very complimentary of Carvana and recommended them to anyone who asked me. Today, I would not recommend them as there are some shady things going on, I assume to become more profitable. So buyer beware. Because again, as I write this, its currently pending sale to another unsuspecting buyer as a Carvana Certified vehicle. I truly hope they read this prior to taking delivery, cause if they are not as observant, they are in for a suprise. read more

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Took delivery of our new ride on 12/28/25. After a short ride got the dreaded check engine light. Consulted with Carvana's warranty provider and dropped it off at a Porsche service center on 12/31. As of this review it is still in the shop having the water pump replaced and ongoing trouble shooting with the dynamic engine mount system. If Carvana stands behind the repairs I'll come back and leave a more positive review. read more

The easiest car transaction I've ever had. I got a fair offer for my car, filling out and submitting online. the next day I brought my car to the local Carvana location. They inspected it, test drove it, and handed me a check. I was there a total of about 15 minutes. If you want to sell your car without having to advertise it, take phone calls and deal with haggling and all the other headaches, then just call Carvana. I recommend them. read more

This has actually been the most pathetic piss poor service of a dealership and process. Absolutely asinine. I purchased the car February 21nd and received it the next day on the 22nd. The person that dropped off my car great. Everything else has been a pathetic nightmare. Upon arrival of the vehicle I took a picture of it at 12:03pm. By 12:12 pm I was receiving an overheating warning.... thats less than 10 minutes it took to receive this warning. With promise that the car would be fixed we pushed my 7 say warranty to yesterday, Friday March 6th. This mechanic IS a mechanic that is in network with carvana. Ive been making the phone calls and ensuring communication between carvana, silverrock and the mechanic. Which has also been a nightmare. CARVANA PROVIDES NO OTHER COMPENSATION OTHER THAN PUSJING OUT YOUR WARRANTY TRIAL PERIOD. First of all if I return the car YOURE STILL GOING TO HAVE TO FIX IT AND THE FACT THAT YOU PROVIDE NO OTHER COMPENSATION OR ACCOMMODATION FOR SOMETHING THAT SHOULD HAVE NEVER BEEN SOLD IS COMPLETELY ASININE. Ive been polite, patient, and understanding. Ive shared my frustrations with timing and lack of communication and my hesiitancy and was promised reassurance within a certain time frame to resolve the issue which has not been met. Just to by the way be told that I can find a rental and be reimbursed a rental I could only get after the claim was approved which TOOK. A WEEK BETWEEN ME HAVING TO CALL THE MECHANIC SILVERROCK AND CARVANA TO ENSURE THESE THINGS WOULD HAPPEN IN A TIMELY MANNER- Something by the way I shouldn't be having to do BECAUSE THE CAR SHOULDNT HAVE BEEN SOLD TO ANYONE IN THIS CONDITION IN THE FIRST PLACE. My trial period for the car is irrelevant since I'm given a car a that isn't drivable. Especially since if I dont keep the car YOU WOULD HAVE TO FIX IT ANYWAY. This should have been an occasion that provided relief, reassurance and stability. Ive been without a vehicle for 3 years trying to find a job that can get me back and forth and save for transportation while having to order groceries and other home essentials. Planning day trips to take the bus to try and save on costs to get my essentials while dealing with people that seem to have the hardest time navigating a gps- having inappropriate drivers who now know where i live or work constantly hitting on me. Not only did you deny me my peace and safety but to then have the audacity to expect me to be grateful for getting the fixed of something that shouldn't have been sold and clearly didnt go through any type of inspection because if it had you would have know about the issue because it took less than 10 damn minutes to receive the warning. This is actually crazy. And to now be waiting until Monday because the mechanic shop didnt confirm that they had all the parts during delivery again a mechanic that is in network... provided off CARVANAS website..... Ridiculous and embarrassing. read more

picked up at the stated time. Very professional handling of the contract paid what they said they would pay for the car. sell them our next car to sell. read more

I have purchased and sold several vehicles from Carvana in the past, and in the past they had very low or even no shipping fees, but over the past few years they have turned to fraudulent company that tries to charge you with shipping fees that can range over 2,000 dollars, similar to what VROOM did that resulted in them going out of business eventually, They show no evidence of why any particular vehicle requires 1,999.00 for shipping, and they typically target more desirable vehicles for larger shipping fees, they will offer lower or free shipping for less desirable vehicles, this is total fraud, and greed to increase profits only. Also, a good portion of the vehicles are prior rentals or purchased at auctions. I would avoid Carvana, but if you decide to purchase a vehicle with them, check the carfax and only purchase vehicles with free shipping, worst thing you can do is start a car loan in the negative paying a 1,999 shipping fee. Look for the "free shipping" search option when you search vehicles, unfortunately you will see that the more desirable vehcles have high shipping fees. goodam greedy bastards. read more