This place is "The Best"!!! They helped me pick out the car…read morethat is just right for me - KNOWLEDGE They were very honest in doing so & thats what really matters to me - HONESTY Everyone there made me feel so comfortable like I was family - HOSPITALITY + I would highly recommend Carl Wilson's Auto Sales on 103rd - EXPERIENCE Anyone who is looking to buy a good car at a reasonable price - REASONABLE Go see for yourself ... they even have a mechanic on duty - CONVEINENT I am one happy customer and I'm sure you will not be disappointed!! Thank You Carl Wilson "TITO" ((((The Meat-Man))))

These people are horrible my wife and i purchased a car here first wasn't clean took two weeks to…read moreget it clean then when we came back two weeks later we had problems with the car and they said oh well as is customer service is very poor felt like they didn't want to serve us tried to push us off until warranty was over and they did so now were stuck with a lemon do not shop here

This was good only to provide a car. However, the car had major repairs done over 3 year span, very…read morehigh interest rate. Stuck with bill over the value of the original price of car after turning in car. Not good business deal...

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

My experience was seeking employment with Colin Mainwaring, service manager in the service…read moredepartment. I interviewed with Colin on February 21,2026 and was under the impression that I had the job. He gave me his cell phone number and told me that he would send me a personality test on Monday, February 23rd. I waited until and then send him a "Thank you note" for his time on Saturday. When we interviewed, he never looked me in the eye, discussed the pay , the new system they're working on and he personally knows the formal manager I worked for in the past and he knows the manager I work for at the present. Tried calling and texting with no response. I very confused. I'll beg for a position that I know that I'm qualified for. Never responded to tell me anything is very unprofessional and cowardly. Was I not hired because I'm a black female or because of his buddies that I work for in the past. Anyway, he's new and inexperienced. Colin stop judging people, get to know a person before you know them because I know I am qualified for that position.

I've been to both Lexus dealers in the Jax area. Like them both for different reasons. I will say…read morethis dealership was faster in providing services, but it wasn't during a holiday, so not totally comparable. I didn't know what to expect after calling to request service asked for a specific service and they responded via email with another service not requested. No one ever called me back after I lvmm. Anyway, everyone was friendly and nice. They employ people with all abilities which I can appreciate and loved! It's much cleaner, less traffic, and quiet enough to take work calls and meetings. They also offer breakfast and lunch. Good and free which I appreciate after spending so much money on maintenance service. However, the aunties & uncles at the other dealers throw down like they're top tier chefs. This was the basics. Again, free and tasty. Also offering a variety of beverages. My service advisor provided top notch services. Explained in great detail what maintenance my car needed for the 130k check. Didn't over or under sell anything. Coupons are available online.

Called to make an appointment for scheduled maintenance. It was quoted $1306 for the scheduled…read moremaintenance. I asked to have an advisor Call me back. No one ever called. I received an email reminding me of my maintenance along with the price estimate as discussed on the phone. When I called to speak to someone about omitting certain services, the price that they then quoted me was slightly higher than the original price. I asked to speak to the service manager. He told me that the online prices were incorrect, but they would honor the online price. This is obviously not true because this was not an online price. It was quoted to me by their service department when I scheduled the appointment. This is not a trustworthy dealership. I feel taken advantage of every time I go there. Update: the dealership called and offered an explanation as to what happened and offered to honor the prices originally given. I will follow this up after I have gone in for the service.

They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

They are scammers! They lied about the engine in the car...when the engine light came on...they…read morelied about having a diagnostic done at a bigger dealership. Their "mechanic" turned off the check engine light and covered the issue. They take people's money and sell garbage. They are dishonest people! Do not buy from here!

they are crooks, they will refuse to register car unless you pay whatever number they come up with…read morewhich was extra $800 on top of registration fees. They will never give you the title for the car when you are done paying for it. they will demand more money