1. Jax Auto Wholesale

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Jacksonville, FL

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Jax Auto Wholesale

4.0 (4 reviews)
Open • 10:00 am - 4:00 pm

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Coggin Buick/GMC of Orange Park - Truck at Jim Murphy's repair center

Coggin Buick/GMC of Orange Park

(83 reviews)

Duclay, Westside

My dad had a solid experience with Andrew the handsome south African gentlemen. Got his car. Got…read morehis deal and we were done.

I am not one for leaving bad reviews, but I have to share my experience with their Service…read moreDepartment. This will be a long one... I purchased a speaker from the GM accessories website and paid to have it installed at this location. I was notified via email that the speaker was delivered and promptly scheduled the install for 7am on a Friday. I drop off my vehicle and the service advisor said that it would be ready for pickup by 1pm (should be ~1hr job so was confused on the timing, but ok). 1pm passes and I never receive a call that it is ready, I call multiple times with no answer, so I head in around 3pm. When I get there, my service advisor left early for the day so they pass me off to someone else. I walk back to the shop viewing area and see my vehicle with nobody on it so I think that it's ready to go, except I find out that nobody has even started on it and now it will be ready by 6pm. Upset that I scheduled install for 7am, been ghosted as far as communication, and now won't be ready for another couple of hours (11hrs for a quick install), I pack up my speaker and choose to install it myself. On the way out I ask about refund for the unfulfilled installation, and the (new) service advisor states that "the lady who cuts the checks is gone for the day, so someone will follow up Monday". Monday came and went, nobody reached out. I called Thursday and they said the Service Manager who would authorize the check is out for the week, but they would leave a note for him to call. Nobody reached out. I called the following week and left a message with the Service Manager, nobody returned my call. I called the following week and was told there was a problem with the check machine. I called the following week and was finally told the check would be cut next Monday and should be available for pickup on Tuesday. To wrap this up and demonstrate the final showing of incompetency by Coggin Service Department, I wait an extra day to come in because my confidence in their Service Department's is now nonexistent. When I arrive, I am escorted back to the Service Manager's office and he proceeds to reach into petty cash to pay me for the refund. Uhhh...what? All this talk about the "check lady" and "machine's being broken" and "check authorization" and it's just a simple cash refund from a desk lockbox? You have to be kidding. I laugh, collect my refund, and leave without a peep. To summarize, their Service Department provides inaccurate timelines, has poor communication/customer service, dodges/consistently lies to customers, and should not be trusted. Negative stars if I could leave it and definitely will never earn my business again.

Mazda City of Orange Park

Mazda City of Orange Park

(36 reviews)

Westside

Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

Jax Auto Wholesale - car_dealers - Updated October 2026

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