The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Total incompetence. I had my 2020 BMW X1 appraised, and the "loaner" appraiser falsely claimed my…read moretailgate needed a repaint, when in reality, it was just dirty. When I pointed this out to the sales rep, she insisted that appraisers had told her it wouldn't affect the value; a blatant lie. Despite admitting their mistake, I was told they couldn't correct it in their "system." None of the appraisers would show me the supposed issue or explain why the error couldn't be fixed. When I asked for a manager, they conveniently "couldn't find him." This is nothing but a scam! Devaluing vehicles while refusing to provide proof or justification. I will never purchase from this shady dealership.

Dreaded selling my SUV. Went online to get Kelly Blue Book value and was immediately inundated with…read morenine different companies soliciting my sale. Jenny from Top Dollar Car was the only one that called and left a very professional and thoughtful voicemail. Kayla came out the next day to give me a fair estimate for my SUV. Everyone I worked with at Top Dollar was very professional and followed through with exactly what they said they were going to do. If you want to sell your vehicle at a realistic price and not have any headaches through the process, your only choice in N. Florida is Top Dollar. - John

I purchase a Hyundai Santa Fe 2017 four months ago burning oil every 500 miles the salesman had to…read morehave known about the problem so I am stuck with this problem. And lied to me saying the vehicle had an oil change.

I was recently asked by my daughter to accompany her as she looked to sell her vehicle. My daughter…read morehad done her homework and found the best rate at Autonation through their on line services. Initially, disappointment as the person she had been working with was not there along with another sales rep who knew about our quote etc. Regardless, we are assigned another rep, even after a slight adjustment, my daughter was treated professionally and received an amount that was extremely fair and very close to quoted amount. I was concerned and went along because of some of the prior reviews that I saw, but I can tell you that our experience at Autonation was a very positive one and I would suggest them for your sale, trade or purchase.

Had a oil change on my 2020 lincoln nautilus and there were several things that were concerning to…read moreme. Requested a synthetic oil change. However, my invoice does not reflect that. When I sent a text message to my service advisor I did not get any response. Also, invoice states that I declined a multi point inspection. Which is absolutely not true. Again, no response from the service advisor. Lastly, very disappointed in your new policy of a surcharge when using any sort of credit card. That definitely seems to be an overreach for the lincoln brand which claims to be a step above. Very disappointed in this last visit. Not to mention the visit prior I had to return my vehicle because they did not attach the under carriage cover of my car.It was flapping in the wind. These are problems I expect from the many express oil change places I pass out on the road. I specifically come to the Lincoln dealership for better customer service and sadly, I will not return to your dealership. I will find another lincoln dealership. Normally I get many texts or emails requesting that I do a customer review of my most recent car service. However, I have not received any of the sort. That tells me that you're getting a lot of bad reviews and you don't really want customer feedback.

Absolutely amazing customer service! James was very helpful and honest, and I found the perfect car…read morefor me. I would recommend them to a friend.

From the owner: Our team is fluent in Portuguese and Spanish, and financing is easy. read more

I was pretty upset because my car had just been totaled, but Ace Pick-A-Part made the process…read moreeasier. They gave me a fair offer right away and sent a driver to the tow yard to pick up my car. He handled everything and handed me a check on the spot. The only mistake I made was forgetting to remove my license plate and by the time I realized it, the car had already been crushed.

ive been coming here for years,,,,i usually find what i need every time…read more however, i'm very disappointed with this business. i went to get a part from a vehicle...in which it was only "one" of. paid to get in, went to get the part and it was not in the vehicle. how can you not keep an inventory on the items sold? what a waist of time and money.....imagine how many people loose their money becasue a part has already sold. the cashier should be able to tell you if the item has sold especially if they can ask you what part are you looking for. at least allow a entrence pass for another time if they won't refund a blank trip.

I Would like to star by saying I have know and used and worked for Ronnie Sr over the past 15 years…read moreoff and on! This man is truly a good person and has given myself and my family on many times the shirt of his back even after a length of time without contact he was there for me! He has a strong relationship in our area as he has been in business good times and bad times for 40+ years! If Mr Ronnie gives his word on anything from a free tow, to floating a tow bi a few weeks or even a side job, he is good as gold behind his word! , I am writing this review in the memory of Mr. Ronnie Hendricks Sr, Who has be called to a higher power and joined the good lord! My heart breaks as I would like to have said hello and goodbye one more time and THANK him for every single thing he has done including Help me and my family Get on my feet literally days away from being homeless! I am forever grateful to this man and want everyone to know that his Heart and kindness was very real and sometimes misunderstood! I am not family by blood, but this man is more family to me than my own! REST IN PEACE RONNIE! (POPS) Look forward to rejoicing with you someday and please finally enjoy retirement my friend! Rob & Ang M

Great service very responsive and really took care of me definite subject matter expert on towing…read moreand assistance.

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP On January…read more12th I traded in my 2014 Ford F150 for a 2018 Ford F150 and paid Cash. When I purchased the truck it had 2 chips in the windshield. While I was at the dealership in the waiting room on a personal phone call, I was interrupted by a Wallace Auto glass employee who told me that my windshield was cracked and i could get a free windshield at no cost to me While I was still on a personal call she got my insurance information out of my glovebox and came back about 30 minutes later while I was still on a personal call and told me she had a representative on her phone. She then muted her phone and told me to tell the representative that I just noticed the cracks that day which was a LIE. I answered the representative's questions while I was still on the personal call. The Wallace Glass employee told me to bring my truck back the next day at noon and my windshield would be replaced. I showed up at the dealership at 11:30 and was told I was not on the list to get my windshield replaced and no one in the services department knew anything about my windshield. I called Wallace glass and it went straight to voicemail and when Wallace called me back they said they did not know when they were going to be at the dealership and I was told not to wait because there were other people scheduled so I left the dealership. I then find out that My auto insurance will not file a claim for a new windshield because the chips were on the windshield when I purchased it. I spoke with a Mike today from the dealership and was told that Ford will not replace my windshield because its not a safety Hazard. SAFETY HAZARD IS NOT THE ISSUE-I purchased a vehicle that has 2 chips in the windshield and WAS PROMISED A FREE WINDSHIELD AT NO COST TO ME BY THE WALLACE AUTO GLASS EMPLOYEE. Ford was completely aware of the chips in my windshield I will NEVER PURCHASE OR TRADE another vehicle from this dealership. The lack of integrity and dishonesty is beyond any dealership I have ever dealt with and to be told to LIE ......is unacceptable. HAD I read the other 1 star reviews I would have never gone to that dealership. Lesson Learned I will continue pursuing getting Ford to so the honest thing and replace my windshield.

AutoNation Ford Lincoln Orange Park - Dishonest, Deceptive, and Untrustworthy…read more BUYERS BEWARE! If you're considering purchasing a vehicle from AutoNation Ford Lincoln Orange Park, read this first! I learned the hard way that this dealership operates with zero integrity and cares more about squeezing profits than treating customers fairly. Here's what happened: I put down a deposit to secure a vehicle. I received a signed price quote from the dealership. I secured financing, causing a hard hit on my credit score. And then... they SOLD THE VEHICLE TO SOMEONE ELSE. That's right. Despite taking my money, my time, and damaging my credit, they went behind my back and sold the car to someone else without any warning. This isn't just bad business--this is straight-up deception. Their sales team assured me my deposit was holding the car, but in reality, it meant NOTHING. Imagine trusting them with your purchase, only to find out they've been negotiating with someone else the whole time. Why You Should Take Your Business Elsewhere: * They take deposits under false pretenses and sell the car out from under you. * They string you along, forcing you to waste time securing financing and insurance. * They ignore customers once they've made their sale, hoping you'll just let it go. * Their so-called "apology" was just an attempt to get me to spend even more money at their dealership. I have filed official complaints with the Florida Attorney General, the Better Business Bureau (BBB), the Florida Department of Highway Safety and Motor Vehicles, and the Federal Trade Commission (FTC). If you've had a similar experience, I encourage you to do the same. This dealership only cares about making a sale at any cost, even if it means screwing over their own customers. DO NOT TRUST THEM. Take your business somewhere that actually honors their word.

Exceptional Service from Start to Finish!…read more I can't say enough good things about ASAP Towing! I was dealing with an abandoned trailer that no one else would even consider helping with. After calling several other companies and hearing, "Sorry, that's not what we do," I finally reached out to ASAP Towing -- and what a difference! From the very first call, everyone on the team was engaged, professional, and genuinely eager to help. They walked me through my options clearly, followed up to make sure everything went smoothly, and treated my situation with real care. Ruthie in customer service was fantastic, Jason in sales was extremely helpful, and Jose -- the magician himself -- somehow managed to remove that massive trailer safely and efficiently. It wasn't easy, but he got it done with skill and professionalism. Thank you, Team ASAP Towing, from the bottom of my heart! You turned a stressful situation into a great experience. You've absolutely earned my trust -- and my business for life. ASAP Towing is truly my one-stop shop for all things towing!

ppy company with zero accountability . I was driving on the Buckman Bridge leaving sufficient…read moredistance between my vehicle and their tow truck. A substantial sized rock hit my windshield that flew off of their flatbed truck. I immediately pulled up next to the truck so my daughter can take pics only to find the ENTIRE flatbed covered in gravel! Lazy! You can see the driver carries a broom but they are too lazy and messy to clean off their trucks. I immediately called the company and spoke to Chad who told me he reviewed the photos I submitted and to send him an estimate, he also asked for a 5 star review! The audacity! I told him of course I'll do a review after they take care of my damage! Did they do as they said? Nope, the owner said I have to go through my insurance! What a joke! It's their negligence which was acknowledging, but I'm the one having to go through my insurance and having the claim affect my rate! This was anew windshield! Do better and take accountability for your sloppy driver and their failure to clear gravel! I will be escalating this! I would not take it this far had it not been neglectful, but this to gross and lack of accountability. I would not recommend anyone using this company! Glass claims are not "free" they still affect your insurance. Jerks!!!!

These are the best auto mechanics in the West! I had an auto emergency and Joel sent his mobile…read moremechanic ASAP. Angel was very professional and quick. I will be referring everyone I know and will be back for further maintenance and repairs.