I walked in on Saturday without an appointment, was helped immediately and have had the best…read moreexperience. I spoke to Clifford, who just started a few months ago. I told him what my priorities were, my out the door price, and went for a test drive. He explained all the features, let me ask a million questions, and never made me feel rushed or pressured. The color I wanted wasn't at this location. They got it from Orlando within 2 days, tinted the windows and today I'm driving home in a shiny, beautiful, new 4 wheel dream. This was a great experience. Thanks Cliff and the team at Hyundai.

On Monday 4/28/26 I went to Hyundai of Orange Park to help with my passenger side motorized window…read morenot working. They charged me $294 to look at it and the solution: tape it up with duct tape. They then quoted me $2,040.00 to fix it. Needless to say, I left and will never return again. Today, I went to a local mechanic and paid $378 for the entire fix including labor. This dealership is charging exorbitant prices for parts and labor. I will NEVER return to this location. You must make your decision however, people need to know.

Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying…read moreprocess and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

I travel 2hrs from Georgia to have my vehicle serviced by Lucas Honda. Mr. Scott is the best…read moreservice advisor. I have been coming to this dealership for 18+ years. When I can't make it to FL and settle for another dealership close by they always suck and have the worst customer service. Lucas Honda values their customers and provides the best service. The kids area is also always full of toys and has so much to keep kids occupied.

We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

The guy that worked out the financing end for me was awesome Other than that, I couldn't be more…read moredisappointed the sales rep. I talk to informed me that the truck that I Was looking at belonged to one of his friends that also works at the same dealership And said it was a good truck I even stressed to them that I'm going through a lot with this divorce, custody battle, etc., and that it was important that I get a vehicle that fits my needs as well as is reliable for me and my kids. Well, upon driving it the very next day one of the sensors on the top of the engine went bad and sprayed oil all over the place so I ended up buying $160 sensor And replacing it within the first 24 hours and within less than a weeks time I've come to find out they have sold me a truck that needs thousands of dollars worth of work. It needs Head gaskets replaced the heads need replaced the seats don't go forward or backward. The DVD player does not work. The rear glass it's supposed to open and close, by the press of a button does not work not to mention the AC went out on my way home I would somewhat believe if they said they had Idea it had This much issues if it didn't belong to one of the workers that are still working there, And use this as a trade-in on a new Audi and got top dollar now I'm stuck making payment On a truck that needs thousands of dollars Of work done immediately, and with making payments on it As well as going through all the legal issues I'm going through I can't afford to put this thing in the shop and this Is the only transportation that I have to get me to Work was supposed to get me to my kids to get my kids around and my father-in-law to the doctors appointments and now We have no means of transportation I know they both knew I feel I was done really dirty. I couldn't be more disgusted. My kids are two and four and my father-in-law is retired military with a lot of medical issues that require me taking him to doctors often. I hope they're happy with their new Audi knowing they got over On a single father or his ass off to provide what he can got a vehicle that was supposed to make life easier and just made it a whole lot Harder for me and my kids... Just a little update talk to a bunch of local shops around $11000 of work just to do the heads and the head gasket not counting all the other issues that's over half of what I'm paying for the truck we're talking almost $25,000 in a 2005 F250 with high mileage I found my brake caliper about to completely fall off on the passenger side in the front one bolt missing the other ones extremely loose valve cover Looks to be warped and dumping oil glow plug control harness broke glow plugs are bad and leaking oil. We're just starting to get through it. I'm sure there'll be more To add, I've been trying to reach them to talk to someone. I'm getting ignored hiding major issues such as head, gaskets, and heads is not legal regardless of as is purchase or not I wouldn't buy a fucking lawnmower from Them can't imagine what else is wrong with all their other vehicles if they're not willing to fix a Ford God only knows what they're buttering up on the Bentley's I've been at it all day long trying to get someone to give me the number of the owner to try to get this Matter resolved, and have been ignored by everyone the Second I asked for the number. This is absolutely insane.

Always enjoy working with the service Department Manager Sheri. Very Professional always solves my…read moreconcerns easy to work with. Thank you Sheri for your immediate follow up that you always provide.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

My experience was seeking employment with Colin Mainwaring, service manager in the service…read moredepartment. I interviewed with Colin on February 21,2026 and was under the impression that I had the job. He gave me his cell phone number and told me that he would send me a personality test on Monday, February 23rd. I waited until and then send him a "Thank you note" for his time on Saturday. When we interviewed, he never looked me in the eye, discussed the pay , the new system they're working on and he personally knows the formal manager I worked for in the past and he knows the manager I work for at the present. Tried calling and texting with no response. I very confused. I'll beg for a position that I know that I'm qualified for. Never responded to tell me anything is very unprofessional and cowardly. Was I not hired because I'm a black female or because of his buddies that I work for in the past. Anyway, he's new and inexperienced. Colin stop judging people, get to know a person before you know them because I know I am qualified for that position.

They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

I had a great experience. I had to get my car towed. I needed a new battery and got new tires…read more Customer service was great!

UPDATE: we wouldn't let up and the dealership agreed to exchange the car, so that was resolved…read more Just a little more advice: (1) the price you see advertised on sites like cars.com, autotrader, carfax, kbb, etc. is NOT the price you pay unless you qualify for about a half dozen discounts (like military, etc), otherwise add about $5,000-$6,000 to the price you see, (2) you pay the $1200 fee the dealership was charged by the Nissan factory to ship the car to them, (3) check the MSRP as cars here are about $2,000-$3,000 higher. Essentially, do all the homework we wish we'd done more of before we allowed our daughter to buy an extremely overpriced car from here.

We went in for a scheduled oil change as part of the service package. ALL of the guys were great!…read moreMy wife had several questions about the undercarriage of our Mustang and the service technician was very nice, knowledgeable and explained everything in detail. Everyone that we have dealt with at Darcars have gone above and beyond for both of us from the Sales Manager, Salesmen and Service. Many thanks to everyone!

I would give them zero if it was possible. Dropped my car off Monday for a Tuesday a.m…read more appointment. No response back from the dealership Tuesday until I called at 4:25 p.m. I got the service advisor Chris who explained to me that it'd been dispatched to a technician but he was waiting for a diagnosis. I called back another day later (Wednesday) at 4:25 p.m. got Chris again and he explained to me that it was dispatched to a technician but he was waiting for a diagnosis. I told him of this is what he told me yesterday and what were they doing with my car for the last two days. The answer is nothing. Chris's response to me was is that "sir there were other appointments that came in before your car". So I said to him so Chris does this mean you're that far backed up? He said unfortunately yes. So since they haven't touched my car I'm going back to pick it up and taking it someplace else to have it worked on. I've also put in a call to their manager Alex. I'll report back and let you know if he actually responds. Based on how this company operates I was hesitant to take my vehicle there and now I should've let my gut instinct guide me. Don't bother going there horrible place.