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    Audi Orange Park

    2.7 (104 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

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    Repairs needed

    I recently purchased a pre-owned Audi A6 from Audi Orange Park, and was assured that the vehicle had undergone a thorough inspection process. Prior to finalizing the purchase, I brought a humming noise emanating from the rear end to the dealership's attention, and they attributed it to tire noise. However, after the fuel pump failed and required repair, it was discovered that the actual cause of the noise was a faulty wheel bearing. Furthermore, the vehicle has developed an oil pan leak and an oil cooler leak, resulting in oil contamination of the coolant system. The cumulative repair cost for the fuel pump, oil pan leak, rear wheel bearing replacement, and oil cooler repair totals $4,371.96. Despite discussing these issues with the General Manager, I was informed that the vehicle had been inspected and cleared for sale, and they declined to offer any assistance, citing that I had only owned the vehicle for approximately 45 days prior to experiencing these problems. This is the first of many social media posts, and I would greatly appreciate any help in sharing this, as I hope to prevent someone from experiencing similar issues with this dealership and possibly stop the sale of a couple of cars. If they won't help cause it's gonna cost them wait till the new and used car sales takes a hit, because they run shady business. This company will not take care of its customers. That could at least pay for the parts but nothing, what happen to taking care of your customer, I guess morals and values is a thing of the past.

    Very expensive $2995 plan that we were told this was required on every car sold!
    Marc C.

    Out of state folks looking to purchase; BE AWARE! I live in New Hampshire (no tax state) and Not easy to work with and holy cow the fees here are exorbitant! They wouldn't sell me a car without a $2995 fee for window etching, theft protection, mobile app and headlight film so it wouldn't yellow! Very unethical and large fees associated with buying a car. I'm looking at a similar car in Ft Walton Beach and their fees were only $800. This dealership was charging 4-5+ what others charge. One star for the cool personalized vid they made for me: https://carfilmapp.com/video.php?k=1HuJKZV0HqN&s=1

    Our new beautiful RDX

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    Made right my me fixed car and I am greatly appreciative of the help and being a company that stands behind there word.

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    Great experience and great team to work with go see them for your next new car. I appreciated there help on everything

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    Page 1 of 3

    Ask the Community - Audi Orange Park

    Review Highlights - Audi Orange Park

    Jerry Kelley, who has represented Audi in N Florida forever, will make it easy to figure out which model works for you and your budget.

    Mentioned in 2 reviews

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    Orange Park Auto mall

    (9 reviews)

    Westside

    They will lie to your face and lie on paper to sell you a car. They will promise you anything to…read moreget that deal. Yes, they are stereotypical used car salesmen. We came here because a friend had business dealings with the owner and recommended them highly. We thought we could trust them. We found a great car within our budget and test drove it. A minor light came on. "No big deal, we will pay to have it fixed. We will put it in writing." Got it home, a strange noise happened. Took it to the dealer. Found out that the car had been in a major (unreported) accident and repaired with cheap aftermarket parts that did not fit correctly. It all tied back to that light coming on (it was triggered by the incorrect parts breaking and damaging other pieces of the car). Contacted Orange Park Auto Mall, they refused to pay, or even assist in paying for a portion of it even though they were the ones who replaced the parts. Got a run around that lasted for months. Ended up paying for very expensive repairs ourselves instead of hiring even more expensive lawyers to sue them to recoup our money. So, I will end this by saying, Caveat Emptor - Buyer Beware.

    Absolutely trash. NEVER GO HERE. We stopped by to look at some cars and when we weren't looking…read morethey put a advertising sticker on our car!! We were not there even there 10 minutes. They didn't ask or even talk to us. When we confronted them about it they lied went inside and locked the door. That is not okay! YOU NEVER TOUCH SOMEONE ELSES CAR! YOU DEFINITELY DON'T PUT ADVERTISING ON IT!! The malnourished tall blonde guy was the one who put it on because he couldn't stop smirking the whole time. They were standing in front of our car when we parked. This was done by Orange Park Auto Mall on Blanding. Please go on there reviews(Google and Facebook) and make it known this is not okay!!

    Lucas Honda Of Jacksonville

    Lucas Honda Of Jacksonville

    (72 reviews)

    Westside

    I travel 2hrs from Georgia to have my vehicle serviced by Lucas Honda. Mr. Scott is the best…read moreservice advisor. I have been coming to this dealership for 18+ years. When I can't make it to FL and settle for another dealership close by they always suck and have the worst customer service. Lucas Honda values their customers and provides the best service. The kids area is also always full of toys and has so much to keep kids occupied.

    We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

    Keith Pierson Toyota - Ricardo loves his new used car from Kieth Pierson Toyota!

    Keith Pierson Toyota

    (261 reviews)

    Westside

    Always enjoy working with the service Department Manager Sheri. Very Professional always solves my…read moreconcerns easy to work with. Thank you Sheri for your immediate follow up that you always provide.

    I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

    Coggin Buick/GMC of Orange Park - Truck at Jim Murphy's repair center

    Coggin Buick/GMC of Orange Park

    (81 reviews)

    Westside

    Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

    My experience was seeking employment with Colin Mainwaring, service manager in the service…read moredepartment. I interviewed with Colin on February 21,2026 and was under the impression that I had the job. He gave me his cell phone number and told me that he would send me a personality test on Monday, February 23rd. I waited until and then send him a "Thank you note" for his time on Saturday. When we interviewed, he never looked me in the eye, discussed the pay , the new system they're working on and he personally knows the formal manager I worked for in the past and he knows the manager I work for at the present. Tried calling and texting with no response. I very confused. I'll beg for a position that I know that I'm qualified for. Never responded to tell me anything is very unprofessional and cowardly. Was I not hired because I'm a black female or because of his buddies that I work for in the past. Anyway, he's new and inexperienced. Colin stop judging people, get to know a person before you know them because I know I am qualified for that position.

    Mazda City of Orange Park

    Mazda City of Orange Park

    (32 reviews)

    Westside

    They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

    We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

    DARCARS Orange Park Chrysler Dodge Jeep Ram - Old pad on the left, new of on the right. Left inner rear pads. Doesn't look to bad does it?

    DARCARS Orange Park Chrysler Dodge Jeep Ram

    (108 reviews)

    Westside

    We went in for a scheduled oil change as part of the service package. ALL of the guys were great!…read moreMy wife had several questions about the undercarriage of our Mustang and the service technician was very nice, knowledgeable and explained everything in detail. Everyone that we have dealt with at Darcars have gone above and beyond for both of us from the Sales Manager, Salesmen and Service. Many thanks to everyone!

    I would give them zero if it was possible. Dropped my car off Monday for a Tuesday a.m…read more appointment. No response back from the dealership Tuesday until I called at 4:25 p.m. I got the service advisor Chris who explained to me that it'd been dispatched to a technician but he was waiting for a diagnosis. I called back another day later (Wednesday) at 4:25 p.m. got Chris again and he explained to me that it was dispatched to a technician but he was waiting for a diagnosis. I told him of this is what he told me yesterday and what were they doing with my car for the last two days. The answer is nothing. Chris's response to me was is that "sir there were other appointments that came in before your car". So I said to him so Chris does this mean you're that far backed up? He said unfortunately yes. So since they haven't touched my car I'm going back to pick it up and taking it someplace else to have it worked on. I've also put in a call to their manager Alex. I'll report back and let you know if he actually responds. Based on how this company operates I was hesitant to take my vehicle there and now I should've let my gut instinct guide me. Don't bother going there horrible place.

    Audi Orange Park - car_dealers - Updated May 2026

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