My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used convertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park! read more

Audi Orange Park - My boys love their convertible.... - Car Dealers Near Me - Jacksonville, Florida

The guy that worked out the financing end for me was awesome Other than that, I couldn't be more disappointed the sales rep. I talk to informed me that the truck that I Was looking at belonged to one of his friends that also works at the same dealership And said it was a good truck I even stressed to them that I'm going through a lot with this divorce, custody battle, etc., and that it was important that I get a vehicle that fits my needs as well as is reliable for me and my kids. Well, upon driving it the very next day one of the sensors on the top of the engine went bad and sprayed oil all over the place so I ended up buying $160 sensor And replacing it within the first 24 hours and within less than a weeks time I've come to find out they have sold me a truck that needs thousands of dollars worth of work. It needs Head gaskets replaced the heads need replaced the seats don't go forward or backward. The DVD player does not work. The rear glass it's supposed to open and close, by the press of a button does not work not to mention the AC went out on my way home I would somewhat believe if they said they had Idea it had This much issues if it didn't belong to one of the workers that are still working there, And use this as a trade-in on a new Audi and got top dollar now I'm stuck making payment On a truck that needs thousands of dollars Of work done immediately, and with making payments on it As well as going through all the legal issues I'm going through I can't afford to put this thing in the shop and this Is the only transportation that I have to get me to Work was supposed to get me to my kids to get my kids around and my father-in-law to the doctors appointments and now We have no means of transportation I know they both knew I feel I was done really dirty. I couldn't be more disgusted. My kids are two and four and my father-in-law is retired military with a lot of medical issues that require me taking him to doctors often. I hope they're happy with their new Audi knowing they got over On a single father or his ass off to provide what he can got a vehicle that was supposed to make life easier and just made it a whole lot Harder for me and my kids... Just a little update talk to a bunch of local shops around $11000 of work just to do the heads and the head gasket not counting all the other issues that's over half of what I'm paying for the truck we're talking almost $25,000 in a 2005 F250 with high mileage I found my brake caliper about to completely fall off on the passenger side in the front one bolt missing the other ones extremely loose valve cover Looks to be warped and dumping oil glow plug control harness broke glow plugs are bad and leaking oil. We're just starting to get through it. I'm sure there'll be more To add, I've been trying to reach them to talk to someone. I'm getting ignored hiding major issues such as head, gaskets, and heads is not legal regardless of as is purchase or not I wouldn't buy a fucking lawnmower from Them can't imagine what else is wrong with all their other vehicles if they're not willing to fix a Ford God only knows what they're buttering up on the Bentley's I've been at it all day long trying to get someone to give me the number of the owner to try to get this Matter resolved, and have been ignored by everyone the Second I asked for the number. This is absolutely insane. read more

great service, manager Pete was A1. I'll get another car here for sure. The process was smooth and efficient! read more

All I can say is wow this place is horrible from the sales rep, all the way to the management I would not waste my money here. Just because people look a certain way you shouldn't treat them like they're poor. You just lost out on a really good sale. read more

I bought a lifted 2025 GMC Sierra 1500 AT4 from this dealership about a month ago. Within a couple of days, I noticed some clunking sound coming from the rear suspension. I know that with lift kits, the bolts need to be retorqued so no big deal. I took it to Twisted Pro in St Augustine to get the truck retorqued, where they noticed that there were significant problems to the entire lift kit. I contacted the dealership about the issue, and after some reluctance they agreed to take a look at it. One of the head guys from ReadyLift came out to inspect it as well, where he said the problems were not caused by me driving it for the couple weeks I had it and sent new parts to fix the issue. Audi agreed to install the parts. After completion, they took it back to Twisted Pro for it to be aligned (which Audi refused to pay for) and it is in worse condition than before. Now there is frame damage to the vehicle and is currently not driveable safely due to the frame damage. After contacting Audi again, Rob Spiewak, the service manager, had the audacity to call Twisted Pro liars, stating that the truck was in perfect condition. I was shown the damage to the frame by Twisted Pro, and it is clear that it is in worse condition now than it was before and Audi is refusing to do anything about it. Audi has admitted that they are not certified to work on lifted vehicles, yet they stated they would install the parts. Audi also admitted that they do not know what to look for upon inspecting lifted vehicles, yet they put it on their lot to sell advertising it as great condition without truly knowing. The vehicle should not have been sold as it is and the dealership is refusing to take any responsibility for selling a broken vehicle to me. read more

Made right my me fixed car and I am greatly appreciative of the help and being a company that stands behind there word.

The customer service is horrible! I called to get a quote on a parts and the parts person was extremely rude and unhelpful. He kept telling me the part would need to be painted. I know this already I just wanted the price for the handle cover. I asked for the price he didn't say hold on let me check just put me on hold. I remained courteous but he was still rude. He advised again it would need to be painted but they don't even offer painting services so. Again I said I know and I just want the price. I ended by saying thank you and he hung up the phone. It's a 20 mile difference for me now but I will continue to use Audi of Jacksonville because Audi Orange Park is awful. read more

These people are so disrespectful. If I could rate my sales rep and the service department individual a 0 I would. Shame on me for agreeing to purchase my vehicle on a lease when I did. They lied to me about my monthly cost per month, after we negotiated a number and came to terms. After we put in a complaint because I couldn't get out of my lease, they offered my first maintenance fee for free. I was not told that I had to come back to Audi Orange park to receive my first maintenance fee for free, so I booked my appointment at Audi Jacksonville. I call Audi Orange park and ask if there is anyway I can get that covered over here because I was told that that fee would be covered, well it's not. Oh and the gentlemen I spoke with was giving me ATTITUDE. I work in sales, that is not how you speak to your current customers. I wasn't even giving him attitude I kindly asked. I hate that I will have to go back here one day. Shame on me. It's a good thing I love my car read more

I give 0 stars! Terrible! I got home and the tire looked low. Went back first thing the next morning and had to argue with the manager about the tire. He told me that he (as audi) couldn't afford to replace the tire. Understand that it could have been me or them that damaged the tire although without knowing, and it being less than 24 hours I would think that Audi would replace the tire. I'm glad that I stood my ground on this because we had trouble with that same tire the entire time we owned the car even with the new tire on it, it wouldn't hold air. I traded it after a year of ownership. read more

This dealership is unbelievably bad. I grew up a child of a new car salesman. I respect salesmen, new and used. I have nothing bad to say about salesmen. The General Manager at this location is a complete jerk. He treated me horribly, I was at the dealership while they were remodeling. Maybe he was having a bad day. I was just Ubering to pick up my car from service. I went in to see my service tech. He was not there but I had already paid, I just needed my keys. I gave may name and info to the service dept. I saw the General Manager going in and out after passing me 5 times he The General Manager actually with a raised-voiced "why are you still here? What are you Waiting for? What do you want? " As he opened the door which he was directing me out the door. He's looking me up and down like I'm inferior (dirt). "Sir, I need My keys... and direction to my car. "Theres obviously no one here to help" Yes, but I need my car. Maybe, he just yells at people and does not realize that's what he's doing but I was humiliated. I felt unsafe, he's a big guy. I'm a 5'0, less than 120 pounds. I was afraid, I was hurt, I was humiliated. I have never returned but I still own an Audi. So, I go to Audi Jacksonville. They aren't great with customer service either but at least they don't yell at me. No five-star service at either one but Orange Park is a minus five. read more

Run from this dealership. They charged me $2700 for an extended warranty on a 3 year old audi q3 with 40,000 miles. They also provided me all the records for the car, and they did all of the service work. I was told that the platinum warranty is the best warranty out there. "If a headlight goes out, you will be covered" is what the sales guy told me, among other sales tactics. Well, fast forward 1 1/2 years after purchase, 4 of my sensors have failed. 1 parking brake sensor, that caused me to purchase new brakes. 1 speed sensor that caused me to pay for the diagnostic, sensor,and battery. 2 times the child lock for the back seat (mind you i dont have children) that I had to pay for diagnostic and lock. Mind you, your diagnostic is $200 when the dashboard tells you what is wrong. Basically, a money pit. The service foreman and manager told me my option is to trade the car in. So I pay $40,000 to purchase the car,the warranty that doesn't cover anything, and the cost to get your car back from the audi dealer like bail money! I am 54 years old. I have purchased many cars. And I have been a customer of hanania for 12 years. Not any more. ​ read more

I recently purchased a pre-owned Audi A6 from Audi Orange Park, and was assured that the vehicle had undergone a thorough inspection process. Prior to finalizing the purchase, I brought a humming noise emanating from the rear end to the dealership's attention, and they attributed it to tire noise. However, after the fuel pump failed and required repair, it was discovered that the actual cause of the noise was a faulty wheel bearing. Furthermore, the vehicle has developed an oil pan leak and an oil cooler leak, resulting in oil contamination of the coolant system. The cumulative repair cost for the fuel pump, oil pan leak, rear wheel bearing replacement, and oil cooler repair totals $4,371.96. Despite discussing these issues with the General Manager, I was informed that the vehicle had been inspected and cleared for sale, and they declined to offer any assistance, citing that I had only owned the vehicle for approximately 45 days prior to experiencing these problems. This is the first of many social media posts, and I would greatly appreciate any help in sharing this, as I hope to prevent someone from experiencing similar issues with this dealership and possibly stop the sale of a couple of cars. If they won't help cause it's gonna cost them wait till the new and used car sales takes a hit, because they run shady business. This company will not take care of its customers. That could at least pay for the parts but nothing, what happen to taking care of your customer, I guess morals and values is a thing of the past. read more

Audi Orange Park - Repairs needed - Car Dealers Near Me - Jacksonville, Florida

Had some issues with a vehicle I purchased that left me in a spot I wasn't happy with. I communicated that with their business, then Ron and Joshua went above and beyond to make sure everything was set straight. Ron is nice, but Joshua is a real great guy. ~KC read more

Purchased a 2014 Audi Q5. Was assumed the service department would do a thorough inspection of mechanical issues. They did an oil change, replaced the tires with really cheap Chinese tires that have a poor rating, and did something with the radiator. I should have taken it to the repair shop before buying it but trusted their sales manager would follow through. Currently have it at a reputable repair shop. Total bill would be about 7,000 to bring it up to snuff. Burns about 1 quart of oil every 300 miles. I'll do a portion of the repairs costing about 2100 which is the amount they eliminated from their original sales price. The other 4000 will have to wait for now. It's a second car and won't be driven much so we can get these repairs done and wait on the others. Won't ever deal with this dealership or refer anyone to them. They are dishonorable and lack integrity. read more

Out of state folks looking to purchase; BE AWARE! I live in New Hampshire (no tax state) and Not easy to work with and holy cow the fees here are exorbitant! They wouldn't sell me a car without a $2995 fee for window etching, theft protection, mobile app and headlight film so it wouldn't yellow! Very unethical and large fees associated with buying a car. I'm looking at a similar car in Ft Walton Beach and their fees were only $800. This dealership was charging 4-5+ what others charge. One star for the cool personalized vid they made for me: https://carfilmapp.com/video.php?k=1HuJKZV0HqN&s=1 read more

Audi Orange Park - Very expensive $2995 plan that we were told this was required on every car sold! - Car Dealers Near Me - Jacksonville, Florida

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worst dealership after purchase. lips service specialist in my opinion purchase has been nothing but problems. never go to this Con artist store. read more

Our first experience was a classic bait and switch; got us in the door with an phone conversation about a Q8 then suddenly couldn't honor it " there must have been a miscommunication". We left disappointed and bought elsewhere. We decided it might be a one off and returned for a few months later to see if they could help us get into our desired second vehicle (Q5) but again were shown a much pricer out of range version " you're going to love this one though" . When I asked where were the numbers for my original in budget choice, I was brushed off. This was after sitting for an hour while they " figured out numbers" - classic transparent and insulting tricks to wear us down. Just a tired , unprofessional experience on both visits. We ended up going to Mercedes across the street and received much better service. We are loyal to Audi, but will not return to the Orange Park store. If you want an Audi, beware of this place. read more

Have you ever seen commercials for Carvana/Zoom/whatever that begin with a caricatured depiction of the miserable experience offered at "traditional" car dealerships? You may have scoffed at these and thought "haha, there's no way any dealer behaves like that anymore!" Well, boy would you be wrong! Unfortunately Audi of Orange Park seems to be trying its hardest to perpetuate this stereotypical experience literally no one likes or wants, continuing to tarnish the entire industry's reputation in the process! Every negative stereotype regarding car dealers can be applied to these guys, from extra fees in the fine print, to crass salespeople, to the "negotiator" who looks like a club bouncer, to the arrogant j@cka$$ in finance - the whole gang is here! It's almost like they're actors, not real people! If you're looking for a pleasant car buying experience, HARD PASS on Audi of Orange Park, and I also suggest you HARD PASS on any Hanania-owned dealership, because the standard set here doesn't bode well for the organization as a whole! read more

Great experience and great team to work with go see them for your next new car. I appreciated there help on everything

Well, I do not like having bad experiences and maybe my story will improve. I spoke to a rep at length on Wednesday. Real nice, seemed very sincere and I told him my life story, especially recent bad things that happened to me. I told him how I wanted a nice 2018 or 17 Audi RS 7, then I changed to wanting an S7. He supported my thoughts and told me he would send me a video of the car the next day, the FT with me on Friday. He always responded to my texts but never delivered a video., Late Friday, I inquired like a patient but eager buyer. He told me the car was in negotiation but I'd get next look. Disappointment set in for me. The next day, after I checked their website, and sent an interest note, another sales person contacted me and was at the lot where the car was located. The first sales guy told me "Yeah, it is a one owner and was garaged kept." I will not call him a liar because I want to trust people but when I studied the car fax, it was as though I was reading about a different car., ON Sunday, a nice lady called me and asked me if I was going to have a trade for the car. I politely told her what had happened and she kindly told me she would be speaking with the SM. I told her, I am not trying to talk negatively about the sales guys but trying to buy a car many states away is a lot like Internet Dating. The date never looks like the picture. So, we shall see but so far, I will trying to find the sales person who treats me like he or she genuinely cares. I'll update it Jacksonville or Agent Orange makes an effort to improve this story. :-) read more

I went to location Thursday just stopping by to look and test drive vehicle with high miles. I was informed by Rep John (Red Shirt, bald head, salt and pepper shadow mustache) I couldn't test drive it because they could not persuade to buy from them instead of my rep at another Hanania Lot. I would need my rep to come and test drive the car with me. informed that management has new rule at that store. I have bought several cars from them and would NEVER buy from this lot AGAIN! read more

Sandra , I have to say was an amazing sales woman to work with , she went above and beyond to get us an amazing deal and made us feel like family. I definitely would refer anyone to her and her 5 star service. read more

Audi Orange Park - Our new beautiful RDX - Car Dealers Near Me - Jacksonville, Florida

The service department at Audi of Orange Park is outstanding. Gamble Pitts , was my service advisor , he was excellent, very professional , friendly and took good care of my car service needs and made sure all service work was done correctly and made sure I understood everything that was done and in a timely manner!!!! read more

0 stars, they are the epitome of a shady used car dealership. They will act like they are going to give you a good deal just to find out they don't disclose issues with the car and misrepresent they're service. Just go anywhere else save yourself some time and a headache. These people clearly don't know what they're doing and seem like they pull anyone off the street to work here as a "sales" person. Good luck! read more

Changed my review to one star. I purchased an Audi from Ali a little over a month ago. I then found a dealer that had an electric bmw so I traded the Audi in. Me being impulsive, I ended up in a bad lease. I reached out to Ali to see if he could get me out of this lease and into another Audi. I told him I was severely upside down, but we tried it. I didn't hear from him until two days after the fact. I understand you are entitled to days off, but a simple "I'm going to be out of the office, I will follow up when I get back in." After a day, I reached out to Israel whom I also purchased a car with. We went through the motions and then never heard back from him. He could have had the decency to let me know he couldn't help, especially since I had rapport with him buying a car from him previously. I have purchased 2 Audis from this dealership (owned 3 Audis) I will not be back. I will go to Audi South Orlando next time I'm in the market. They don't charge the $2995 Audi advantage fee that this dealership charges. I have since purchased another vehicle and didn't trade the bmw in. read more

Audi Orange Park - Audi A5. - Car Dealers Near Me - Jacksonville, Florida

This dealership is the biggest price gouger I have ever seen. They wanted to charge me $937 to mount and balance 3 tires. That is not a typo. Also wanted to charge $1,400 for a new wheel. This would be the second wheel for this car with less than 30,000 miles. $300 an hour for labor, my attorney doesn't charge that much. Also, a bad wheel bearing on the same car! German junk. This car has been nothing but a money pit since we bought it. We spent almost $5K on an extended warranty, and every time something broke it wasn't covered. Do yourself a favor, buy a Lexus. read more

Best and easiest car buying experience of my life. Steve was the most knowledgeable sales person I've ever met. Super friendly and professional with zero pressure. Jeff the sales manager was great as well. No endless haggling nonsense. A straightforward agreement. Josh in Finance couldn't have been better to work with. Again, no nonsense and no pressure. Charles the GM was super nice and set the process in motion. If you think they wrote this because this is so specific, you're wrong. I'd rather remember names for a good experience over a bad. read more

If I could give 0 stars I would. Do not buy a used car from here they sell messed up vehicles. Tried to sell me a charger with a severe handling issue. Come to find out a tire has 2 plugs in it. They were gonna sell me a car with a tire with 2 plugs already in it. Then they replaced the tires and the car was still pulling me. Put a 10,000 down payment 2 weeks ago for it. Changed my mind same day and left with my car. Asked for the check and they said they will get it refunded. It's 2 weeks now with no refund and I have spoken to the sales manager Charles. Horrible business refrain from buying anything here. read more

Audi used car buyers. NEVER buy a car/truck from Hanania Audi of Orange Park without an outside inspection service report. Worth the money you pay because these guys will do NOTHING for you once you pull off the lot, despite their promises! I bought a used truck in (what seemed) great condition. I did the test drive and walk around and bought the truck for $27K. The first indication of this bad experience was telling me the truck only had one key. I told them that was unacceptable. They finally agreed when I said it was a deal breaker. (still no key 3 weeks later). As I pulled out of the parking lot, and drove down the road I notice the left turn signal was not working. I pulled over and looked all around and noticed the entire bottom (clear panel lighting) of the drivers mirror was missing. I immediately text the salesperson and he responded saying " I will speak to the manager, will not be a problem, and will get back to you tomorrow". After that, he never responded to a dozen texts and phone messages. The salesperson also told me the dealership replaced two rear tires because they were under spec. I asked where they purchased the tires because I wanted to buy the same for the front because the front and rear tread patterns do not match. I called Tire kingdom only to find out these tires have 3 year old date codes on them and are NO longer made or available anywhere! Hanania Audi bought these outdated and discontinued tires. Now I am shopping for 4 new tires as a result. Bottom line: IF you consider a used car here, pay the price for an outside inspection and demand the dealership put everything in writing before you leave. You would expect an Audi dealership to have integrity...these sales guys/managers are plaid sport coat wearing con artists! read more

Took the whole day, but service was 8/10. Nice deal packages. I also recommend making a hot chocolate. read more

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Scheduled an appointment weeks ago to get rear brakes done. Told them that day I may have the parts and I just needed them installed. the next day I called back and told them I didn't have the correct parts and they said they would order them and have them ready for the job. I arrived today after driving 100 miles (hour and a half) only for them to say they don't have the parts and need 3 days to order and receive them. Then they proceed to quote me $1000+ for rear brakes and $1200+ for front brakes. Crooks. $450 for labor for 1.5hrs of work. Thieves. Horrible service. Didn't give two $&%#! about it. Dirty, smelly lobby to boot. Avoid this place. read more

Easily the worst car buying experience I've ever had. I'm going to try and make a long story short. To start things off, the sales rep could not answer a single question about the car I was looking to buy. I ended up purchasing a car that needed to have a the windshield replaced and the wheels buffed out. The sales manager on duty told me it would take 2 days at the MOST. When I didn't hear anything for 2 days I tried calling and everyone was rude and tried to get me off the phone. I ended up having to call every single day just to get any information I could since nobody was reaching out to me. Tuesday turned into Thursday turned into the following week. No one could answer my questions or give me any information about what was going on with the car. It ended up taking a week and a half to get my car to me and when I told one of the managers that this was a terrible experience, he quite literally said "well its not terrible because of us." 1. Where did you learn your customer service skills? 2. Then who is it terrible because of? I will say that the GM was extremely nice and helpful and once I finally spoke to him, they did hustle to get the car finished and dropped off to me. HOWEVER, I just drove it for the first time and the CarPlay isn't working, tire sensor is on and front 2 tires are BALDING so now I have to go replace those. Overall, pretty bad experience. read more

Zack Jackson and Collin Van Camp helped make the process of buying my Nardo Edition RS3 as seemless as possible! I called Audi dealers all over Florida and NO ONE came anywhere close to the level of customer service and competitive pricing that this duo gave me! I happily drove up 4 hours from Boca Raton to accept delivery of my RS3 and it was more than worth it. If you need an Audi these are the guys to know and see! Thanks again Gents! read more

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I recently purchased a used car from Audi Orange and was very disappointed. My overall feeling is that the dealers are dishonest and will say anything to sell me a car. The salesman also knew very little about the car. I felt like I couldn't trust the guy in the finance office (Mike), who wanted to sell me lots of overpriced products of dubious value. Their fees are very high. They also hide defects that are impossible to detect. read more

Yesterday I found a Audi Q3 on this dealers website. I submitted an offer and within minutes I was contacted by Nina. She worked with me to negotiate a price and once we reached an agreement I agreed to come in. Upon arrival the car was waiting by the door and we went for a test drive. I knew before arriving this was the car for me since I've been researching it for a while. I was in and out in under two hours. Nina was super friendly and very down to earth. I would recommend Nina if you're looking at any car at this location. Thanks Nina for making this car buying experience perfect . Love my new car! Camryn Smith read more

Audi Orange Park - Car Dealers Near Me - Jacksonville, Florida

As a returning customer, we have had progressively unsatisfactory experiences at this dealership, this current lease return and new lease process is the last time we will do business here. Our salesman, Israel was the only competent employee but he did not receive support from the rest of the staff. Finance was delayed for two hours due to the computer being "down" although other computers were functioning throughout the business. An unnecessarily long process. We will not purchase or lease another vehicle here. read more

We went to Audi Jax to get our car serviced this morning. The servicing was completed in a timely manner. We received a video inspection report, we had never seen anything like that before. The price was reasonable, much lower than prior visits. There was a complimentary car wash and the coffee was excellent. Overall we were very happy! read more

We were in a bind and needed a vehicle. Gerron Lashley listened to what we wanted, and was extremely responsive to us, taking the extra time to help guide us with our decision. I would go back to him for another vehicle anytime. Knowledgeable, personable and easy to talk to. He knows his product and helped us find the perfect car. I don't like the high pressure, "you have to buy it now" car dealers, and Gerron was respectful of that. Highly recommend!!! read more

I purchased used vehicle 09/04/2021. I was told at time of purchase, that it only needed oil change, which they completed that day. 2 weeks later, oil light came on. Called dealership and was advised by Mr.Perez that because I purchased used vehicle it would need oil changes more often....he didn't offer to rectify situation AT ALL. One month later, check engine light is on....buyer beware!! This dealership and their staff are out to dupe hardworking people. After the purchase they will become unprofessional and dismissive of any issue you bring up to them. I would not recommend anyone purchase vehicle there. read more

I recently purchased a new Audi S5 from Audi of Orange Park. My sales associate, Collin VanCamp and the Finance Manager - Zack Jackson, were a pleasure to work with. They made me a very fair offer on the trade and on the new vehicle, but more importantly they made the entire process simple and straight forward. Follow up after the sale has also been great! Needless to say I highly recommend Audi of Orange Part in general, and Collin and Zack in particular. read more