Price was quoted at 1,500 for labor $800 for motor that escalated to 3800 by the time they were…read moredone it was 3900 it cost us $1,200 additional more dollars to stay here they refused to even fudge on the motor we got the vehicle it's been 2 hours maybe at max out of their parking lot and cylinder 2 misfire already nothing but problems they've done nothing but give us junk lies and their thieves

From the owner: What Makes Jax Prime Special?…read more At Jax Prime Automotive & Auto Sales, we do things differently. We’re more than just another mechanic shop or car lot — we’re your trusted partner for honest service, real savings, and dependable cars. -We offer the lowest prices in town — and we back it up. -We’re a one-stop shop — from diagnostics to full repairs and affordable auto sales. -We treat every customer like family, not just a transaction. -We don’t push unnecessary repairs — we earn your trust first. -We just renovated our shop to make your experience cleaner, faster, and better. -We support the local community and take pride in helping our neighbors drive safely.

Absolutely great service, knowledge and fair pricing. The best auto repair facility I have ever…read moreencountered. Recommended highly.

The fastest car repair in Jacksonville, Florida. Great communication and fast service!read more

Scheduling a service appointment was very easy. Upon arrival I was greeted by Brandon, the service…read moreadvisor. He took my info and send the car to the shop immediately. He promised the servicing would take about an hour. The car was delivered as promised (actually sooner). Car was cleaned out inside an outside. Price was reasonable. I am a happy customer!

Nice guys very disingenuous save yourself three to five thousand dollars and go down to Ocala Honda…read more. They sell on average 400 cars a month in volume because of that they don't have to jerk you around on price or gas like you on the value of your trade-in vehicle.

Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying…read moreprocess and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Great values backed by a 90 day warranty! Knowledgeable and friendly staff with a good selection!…read more No hard pressure, patient, helpful and a real pleasure to do business with! Very thorough evaluation before reaching their lot.....I'd recommend Real Good Deal Auto Sales to anyone!

A no frills car buying experience. Have cash, buy car. The price they list is the price you pay,…read moreplus tax and title/registration. Most of the cars they stock are under $5000. I bought a 2005 Mazda 3 for $3995. 4 months later and it runs just fine. Great if you're looking for an inexpensive first car for a teen. I would ship here again. Very small family owned business.

Talk about PREMIUM LUXURY. We stopped into Cadillac because we wanted a new vehicle but wasn't sure…read morewe would be able to make a final selection. Lanisha helped us narrow our options and offered us a supreme level of service. We were able to stop in the cafe and received complimentary coffee, sandwiches and cookies. Overall the experience was amazing and we felt very well taken care of. There was no rush at all and we feel happy to truly be apart of the Cadillac Family at Fields.

This review is for service only. I have not purchased here. The service team is great and spent a…read morelot of time chasing down my extended warranty info. I have always been given updates throughout the wait time, which is much appreciated. Knocking a star off, because the tables in the waiting area are usually dirty, as is the 2 workstations behind the waiting area. I work while I wait, so this has been a little frustrating.

I am not one for leaving bad reviews, but I have to share my experience with their Service…read moreDepartment. This will be a long one... I purchased a speaker from the GM accessories website and paid to have it installed at this location. I was notified via email that the speaker was delivered and promptly scheduled the install for 7am on a Friday. I drop off my vehicle and the service advisor said that it would be ready for pickup by 1pm (should be ~1hr job so was confused on the timing, but ok). 1pm passes and I never receive a call that it is ready, I call multiple times with no answer, so I head in around 3pm. When I get there, my service advisor left early for the day so they pass me off to someone else. I walk back to the shop viewing area and see my vehicle with nobody on it so I think that it's ready to go, except I find out that nobody has even started on it and now it will be ready by 6pm. Upset that I scheduled install for 7am, been ghosted as far as communication, and now won't be ready for another couple of hours (11hrs for a quick install), I pack up my speaker and choose to install it myself. On the way out I ask about refund for the unfulfilled installation, and the (new) service advisor states that "the lady who cuts the checks is gone for the day, so someone will follow up Monday". Monday came and went, nobody reached out. I called Thursday and they said the Service Manager who would authorize the check is out for the week, but they would leave a note for him to call. Nobody reached out. I called the following week and left a message with the Service Manager, nobody returned my call. I called the following week and was told there was a problem with the check machine. I called the following week and was finally told the check would be cut next Monday and should be available for pickup on Tuesday. To wrap this up and demonstrate the final showing of incompetency by Coggin Service Department, I wait an extra day to come in because my confidence in their Service Department's is now nonexistent. When I arrive, I am escorted back to the Service Manager's office and he proceeds to reach into petty cash to pay me for the refund. Uhhh...what? All this talk about the "check lady" and "machine's being broken" and "check authorization" and it's just a simple cash refund from a desk lockbox? You have to be kidding. I laugh, collect my refund, and leave without a peep. To summarize, their Service Department provides inaccurate timelines, has poor communication/customer service, dodges/consistently lies to customers, and should not be trusted. Negative stars if I could leave it and definitely will never earn my business again.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

I've never had a better experience than I had yesterday at Dalva motors. Kevin and Danny are…read morereadily accessible and have great attitudes. I was really humbled by my experience at this smaller dealership they cared.

Nice to your face. They said they fully inspected the car. Mine has an oil leak. They said they…read morewould fix it. I left it with them, they fixed nothing, and told me it was all better. The extra work of getting it actually inspected then getting a lawyer isn't worth it.

We bought the Audi Q5-2025 form Audi of Orange Park-Hanania's In May 26. We wanted to share, we had…read morethe most wonderful experience with them. Both Emmanuel and his manager Pete were very patient, cooperative and helpful thru the entire journey. Right from making a choice, cracking a deal, getting the right color and trim. They actually had to ship a car from out of state, they did it. They both went above and beyond during and after the sale process. Post sale responses were also appreciative. We are quite happy with this "buy" and would highly recommend Hanania's Audi of Orange Park. Shout out for Emmanuel and Pete !!!!

Sorry for the long post…read more I had some very good interactions with some of the people at this dealership, but watch your back if you plan to do business here. *Always* double check your service quotes before you commit to a repair. *Always* review the Car Fax and the Audi service records in detail. An unusual mistake happened a few years ago. Ms. King provided three quotes for a series of repairs for my 2011 A4. Specifically, I received two quotes on May 24, 2023; both times the alignment was quoted at $189.95. The following morning, May 25th, the price went up to $450 which was an increase of over 130% in less than 24 hours. This was a significant and questionable increase for an alignment for a twelve-year old A4. I did not notice the error until I had the repair done several months later on July 19th, 2023. As it turns out, after looking for months, I finally found a car that I liked at - you guessed it - Audi Orange Park. I could not help but to keep the problematic issue with the service quote in the back of my mind. I only bring this up because it appears as though Rachel (or someone else at Orange Park) has made another peculiar mistake. After taking possession of the car, I noticed another significant and questionable issue on the service record listed by Ms. King in my Audi app. The record is dated February 28th (*after* I had taken possession of the Q5); it is also *blank* and the mileage is *exactly the same* as when it was serviced in Coral Springs on February 7th. This was so questionable that I pulled a Car Fax report and discovered that the transmission had been replaced. Since I know that a transmission replacement indicates severe engine damage, I would never have purchased the vehicle had I known about it. If I had pulled a Car Fax report the day of the closing (February 26th) for a final review before the actual purchase, it would have been impossible for me to know about the transmission replacement. If the service record was deliberately hidden, it would have been highly unethical. My husband and I returned to discuss the issue and initially spoke with James Jardin who referred us to the Service Manager, Rob Spiewak. Rob reviewed the record and told us that the transmission had been removed in order to repair the crankshaft oil seal. I stated that I wanted the Car Fax corrected. It's been over two months and I've never been copied on any email and have not received any update from anyone at the dealership regarding the Car Fax correction - even though I continued to send emails and call. I don't know who needs to do what - or if several people need to be involved... I just want it corrected. With all due respect, it is absurd that an Audi customer ever feels the necessity to pay $40 for a Car Fax report as a means of investigating a service record that is: (a) dated after I picked up the car, (b) lists the services performed portion the record as blank, and (c) has the same mileage as it did when it was serviced in Coral Springs. I purchased the vehicle on Feb 21st as Certified Pre-Owned; all of the service dated February 28th on the Car Fax should have been completed before I purchased the Q5. I have waited long enough. I do not want to try to explain why a 2023 Q5 with 18k miles had a transmission replacement in 2026 when I eventually try to sell/trade the vehicle. If the transmission has been replaced, then I need to find a new vehicle since I would never purchase it if I had known about it. If it's a mistake, I'd like to have it corrected. If not a mistake, then... there is an issue with ethics.