Steven (not an AI bot) is awesome. Ty…read more See you Wednesday for my service appt. Update: Steven is also an AI bot.. lol Here's the scoop though: Cordell Rothermel is a great service advisor & Amit Arora is the sales mgr Both are great as is the coffee!

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working…read morewith us! We love our truck!!!

excellent help from all the sales staff: salespersons chuck alavi; james dale; chris anderson;…read morekenny anderson; mark allen; mark johnson; al smith; roger necessary; john lynch; clyde heraman; joe johnson; joe betts; "ike" eisenhauer in fleet sales; great service in used cars from frank perhamus; richard burr; don stroud; jeff harrington; david pearl. cocky arrogant attitude from sales manager greg garrett; ornery nature of new car manager rodney brown. (Rodney loves his popcorn.) new truck manager jim lampke. good service from dan king in the finance office. disappointing results from the general manager hugh peeples. good service from the late ray horton. cocky, arrogant attitude from Service-writer Boyd. great selection of four-wheel drive f150 pickups ordered by Inventory manager Tammy Peavey. Beautiful conversion vans from Sherrod! The on-location radio broadcast by Lex and Terry was a great event. A bit dissapointing: Lex and Terry were supposed to ride along on test drives, but they canceled that idea. ....No interaction from Owner Wade King. also excellent help from After-market salesman Gary Courson. Great old school accounting by Dealership accountant Harold, and his old school ledger paper, and his assistant Ray.

Buying my wife's Mazda CX-90 from Hodges Mazda in Jacksonville was a breeze, all thanks to Brandon…read moreSchmidt. He was super helpful from the start, kept his promises, and made sure we were happy with our purchase. Even after we bought the car, Brandon didn't just disappear. He helped us with the first service, a couple of recalls, and a small fix with the door handle. We live a few hours away, so it was important that everthing went smoothly. we left the car with him over a weekend trip, and everything was taken care of without any hassle. Brandon was transparent and made us feel taken care of. If you're looking for a Mazda or need service, check out Hodges Mazda and ask for Brandon. He's awesome!

This is a company that keeps bothering you to buy a car from them, but they don't want to give you…read moreany numbers. They don't want you to know how much the car is ,how much they're willing to sell it for ,how much the monthly payment is on a lease. What they do want is for you to give them $500 upfront to prove that you're a legit buyer these people are a joke you need to stay away from them

If you're looking to have your car taken care of with the best quality service look no further than…read moreDiwal Auto Pros. Max & the team of experts use only top of the line products, like Xpel, & explain every option & detail along the way. They truly care about their work & their customers. I took my newly purchased '19 BMW Roadster to them for a full tint, color correction, full PPF (including windshield), & full ceramic coating including wheels. I left with it looking BETTER than new/showroom quality! And, it's great to know that your car is truly protected. Trust me. If you want THE BEST, look no further than Diwal Auto Pros.

Amazing! I highly recommend! My car looks amazing. Very honest and matches perfectly with existing…read moretint on back windows.

Our family has had the best experiences with O'Steen VW! A wonderful environment with staff that is…read morefriendly, helpful, & go above and beyond! Anthony and Jag were especially helpful this past visit! Thanks for all of your hard work! -The Gazaleh family

15-Year Loyal Customer Extorted & Ghosted…read more After 15+ years of buying multiple cars and exclusively servicing them at O'Steen Volkswagen, I am completely done. This place has devolved into an incompetent, overpriced nightmare with zero work ethic. If you value your time, your wallet, or your safety, stay far away. Here is how they completely screwed me over a two-week period ROUND #1: Paid $250 for a repair thy could not show me what they have actually done. Just saying we had to replace a cable. THE ISSUE: Took my VW in for a basic electrical problem with the car light. THE "SERVICE": They left my car sitting in the lot for nearly a week. They completely ignored every single phone call and email update request. THE RESULT: I got a broken, un-openable text via a text message saying it was done. Because I trusted them after 15 years, I picked it up without checking. BIG MISTAKE. The next early in the morning on my way to work, the light failed again. It came how it did; I was pulled over by the police! I only avoided a ticket because I showed the officer the $250 receipt I had just paid O'Steen for "fixing" it. ROUND 2: Held My Car Hostage for $998 THE "SERVICE": I brought it back furious. Once again, they ghosted me for another full week. I literally sent a letter to the CEO and phoned the shop repeatedly because I need my car to go to work. ZERO RESPONSE. THE PRICE GOUGING: They sent another broken automated text. This time, they hit me with a $998 bill for a part replacement that was in my opinion perfectly fine and likely just needed to be cleaned. Unprofessional & Greedy There was a time when O'Steen had a phenomenal service manager (Mr. D.S.) who gave top-tier service with no BS. Those days are dead. They now charge exorbitantly high prices for zero pride in their work. And funny enough, during my wait, another gentlemen came with a complaint about the terrible service and price he had to pay and complained about the unwillingness to help. He showed to me that he wrote a complaint on google reviews that hit 1.9 million views. To O'Steen Management: We were scheduled to buy our next brand-new car in the coming months because the "old but working car" came in the years. Because of this pathetic excuse for service, we will NEVER buy a vehicle from you again. You threw away 15 years of loyalty for a sloppy $1,250 cash grab. But it is not something that is new nowadays. America, once in the top league in customers service in the World, became a customer service unfriendly society over the years.

Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

I am posting this on several sites. i am changing this to one star again. my original post was how…read morethey raised the price of the car by $1400 over the advertised online price because they decided that it was certified preowned but they missed some damage that was on the car that was held together with gorilla glue. they did fix it, but if the car was certified preowned, this should have been caught. when i posted my original review i was called and they said they could give me a couple of oil changes and preferential treatment when i came in for service if i called them if i changed my review. I asked why would i need that if i made an appointment. they said they could push me forward and my response was so your appointments don't mean anything? I told them It sounds like there is a secrete club you need to be in or you are going to wait all day to get work done on you car. they eventually lowered the price of the car back to the listed online price. Their finance dept screwed up and delayed the paperwork so i am unable to refence the loan to a lower rate. also they were very argumentative when i told them i was getting a lower rate from another institution. I felt bullied and taken advantage of when i went there to go with their financial institution because we needed a car asap. later in the day, i got a call from my institution and magically it is getting done.

Dealership experience made me definitely buy somewhere else! I was going to come back two days…read morelater with a check from my credit union and buy the Kia forte we looked at however the Manager tried to put the hurry up and buy now tactic on me by speaking rudely to us and PROMISING this car wouldn't be there when I came back. Oh well ,, plenty of other dealerships in town. Anyway we were able to get much better car elsewhere for a much better price.

From the owner: Greenway a family owned and operated dealer group is expanding it's foot print into the…read moreJacksonville Area. Opening soon

Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

Just purchased a vehicle. The staff were friendly and accommodating. We went there late just 20min…read morebefore closing and they made sure we found the car we wanted. We had to return due to the car being at a different location so it needed to be delivered. New operating system the reps were using presented with moments of frustrations for both them and us, nothing that wasn't manageable. Overall, Aram, Jordan, Will, and the rep (can't remember name) who delivered our car were great! I would recommend and would return for my next purchase.