Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

Just purchased a vehicle. The staff were friendly and accommodating. We went there late just 20min…read morebefore closing and they made sure we found the car we wanted. We had to return due to the car being at a different location so it needed to be delivered. New operating system the reps were using presented with moments of frustrations for both them and us, nothing that wasn't manageable. Overall, Aram, Jordan, Will, and the rep (can't remember name) who delivered our car were great! I would recommend and would return for my next purchase.

Steven (not an AI bot) is awesome. Ty…read more See you Wednesday for my service appt. Update: Steven is also an AI bot.. lol Here's the scoop though: Cordell Rothermel is a great service advisor & Amit Arora is the sales mgr Both are great as is the coffee!

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working…read morewith us! We love our truck!!!

Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

I am posting this on several sites. i am changing this to one star again. my original post was how…read morethey raised the price of the car by $1400 over the advertised online price because they decided that it was certified preowned but they missed some damage that was on the car that was held together with gorilla glue. they did fix it, but if the car was certified preowned, this should have been caught. when i posted my original review i was called and they said they could give me a couple of oil changes and preferential treatment when i came in for service if i called them if i changed my review. I asked why would i need that if i made an appointment. they said they could push me forward and my response was so your appointments don't mean anything? I told them It sounds like there is a secrete club you need to be in or you are going to wait all day to get work done on you car. they eventually lowered the price of the car back to the listed online price. Their finance dept screwed up and delayed the paperwork so i am unable to refence the loan to a lower rate. also they were very argumentative when i told them i was getting a lower rate from another institution. I felt bullied and taken advantage of when i went there to go with their financial institution because we needed a car asap. later in the day, i got a call from my institution and magically it is getting done.

Fantastic dealership. Everyone is always helpful and kind. Highly would recommend this dealership…read moreto family and friends.

Don't expect anything from these people... especially customer service. We stopped by here on our…read moreway home to look at potentially buying a used Jeep. Well, this blonde bimbo greeted us and I knew from the start this was going to go bad. So she had us walk over to a desk and we told her what exactly we were looking for and if it's still there in their lot. So she started pulling up their inventory and doing other things and I told her we had the stock number if she needed it and she's like "no, I'm just going to call my coworker because I saw them take off down the road in it and I need to make sure it hasn't sold yet". So then she proceeded to still search their inventory and she's looking at other Jeeps they had and then she asked us for our drivers licenses. That's when I finally stepped in and said look lady, we're just here to see this specific Jeep. We're not interested in any other Jeeps you have on the lot. So she finally gets on the phone and calls her coworker and they told her it was already sold. She could've saved us time by doing what she intended on doing in the first place which she didn't. Worst customer service I ever encountered. We wasted our time just to be told the Jeep had already been sold but yet it's still showing available on their website. Her voice was annoying anyways. I've gone to different car dealerships and I've never had that bad of an experience that I actually had to leave a horrible review.

Great experience with their service department! Josh was professional and prompt in getting it done!read more

Do not buy a car here. I want to actually give zero stars . I purchased a Kia here and to close…read morethe deal a roof rack to be installed later , was part of the deal. The sale guy - JJ or Jamarius Jackson closed the deal and come to find out my model Kia Sportage does not come with a roof rack for some odd reason and can't ne installed by Kia . It has to be factory . You would think the sales guy would know that. So what was JJ and Charles Bank Manager, and Emre Sevinir initial response? Well Emre - nothing . The guys is a ghost and will not contact you. Every time you call he has minions cover for him. JJ said he was sorry - nothing he could do. And Charles Banks covers for JJ and still has me waiting for a restitution check over a month later. The finance guy - Raid or Jay - made a $2,000 error on our sales contract wich took 3 days to resolve. Very , very very poor service. You have been warned - do not buy here - there are other dealrships. The next stop is arbitration and Better Business Bureau. Arbitration is required because to buy a car you have to agree to go to Arbitration instead of suing them . What does that tell you . Read the fine print folks!

I can't believe how priorities change with the passing of years. I always felt good about paying…read morehigh prices for service because they offered the best. But notice that prices never go down to compensate for getting less out of service. We used to have a waiting room full of snacks with coffee brewed all morning. Now we get a machine that doesn't always work and I question how often it's been cleaned. We used to have service errors paid with compensated rental vehicles until the car was ready to be driven. Now it's just "I'm really sorry" and I have to pay for the rental vehicle even when they made an oversight at the time of the agreed-upon service. One thing that hasn't changed is the most sparkling service. Courteous people. But we can get courteous people everywhere. What's hard to find is a service place that regards my time and recognizes it as more expensive than the cost of the service on my vehicle. And luckily, this Honda service center isn't the only one in town. I've been so disappointed in how they solve problems that I've vowed not to buy a Honda next car around. I feel sad for the days of true customer service and a car that could go long before falling apart. The repairs to my Honda have been ridiculous-my windshield wiper fluid holder breaking, my trunk door breaking. They are t made these days but to need replacement and servicing more often and at higher costs.

VERY DISHONEST! Just…read morewant to point out my Salesman Derrick was extremely professional and very helpful. The sales manager who came over to talk blew the deal if there was going to be one. People like him are why car dealerships have bad reps. The guy would not even give me a final price on my vehicle unless I was going to buy. WHAAAAATTT???? Are you serious. Nope, I walked right out and I'm on my adventure to another dealership. If you're scared of the competition and willing to lose a sale over being beat than I already know I'm not getting the best price. If you are willing to purchase a car without researching the price, then good luck to you. A purchase this big requires research, I'm not buying a brand new vehicle from you if you can't help me feel comfortable walking out the door knowing I got the best bang for my dollar. It's all good there are plenty of other suckers willing to deal with you. NOT ME, sorry bud. Honda of the Avenues is scratched from my list.

I had a great experience working with Harold while shopping for a new midsize truck. He was…read moreknowledgeable, responsive, and genuinely helpful throughout the entire process. Harold kept me informed and immediately let me know when the exact model, trim, and color I was looking for became available. His professionalism and attention to detail were outstanding, and he made the purchasing process smooth, straightforward, and efficient. I highly recommend working with Harold if you're in the market for a new vehicle.

Had a great experience in working with Harold Shemesh to purchase a 2026 GMC Sierra 1500 AT4X…read more Harold did a great job in getting me oriented with all aspects of the dealership including making an introduction to one of service advisors for my future service needs. I would highly recommend Harold to anyone looking to buy a new vehicle.

I had an outstanding experience purchasing my 2020 Volvo XC60 T5 Inscription, "Duchess," and I…read morecouldn't be happier with both the vehicle and the service I received. Salma was absolutely exceptional from start to finish. She was incredibly knowledgeable about every aspect of the Volvo and took the time to make sure I understood all of its features. Before I left, she had everything set up for me, including the electronics! She had me adjust the seat and mirrors to my liking and saved them to my key fob. She also named the other fob for my husband so his adjustments will be ready when he drives Duchess. She even transferred everything from my old vehicle into my new one. She truly went above and beyond. She also recognized that I was exhausted after driving most of the night and then making my way through what was, without question, the worst traffic I have ever experienced in Jacksonville! Her kindness, patience, and professionalism made the entire process so much easier. Salma is a gem. ASK FOR HER! As for the Volvo itself, I absolutely love it. Every time I drive it, I'm reminded that I made the right decision. I have significant spine issues, and comfort was my top priority. This was the first trip to Florida where I didn't spend the next day recovering from the drive. I actually woke up pain-free, which has never happened before. That alone makes this car worth every penny. If you're considering buying a vehicle here, ask for Salma. She made what could have been an exhausting day into a wonderful experience, and I'm incredibly grateful.

Jason and Salma was so nice, knowledgeable and very pleasant to work with. If you are ever in a…read moreneed to purchase a new Volvo, I recommend that you visit them at Phillips Highway Volvo for your best experience on your new purchase.

Our family has had the best experiences with O'Steen VW! A wonderful environment with staff that is…read morefriendly, helpful, & go above and beyond! Anthony and Jag were especially helpful this past visit! Thanks for all of your hard work! -The Gazaleh family

Not to be trusted. Incompetent and dishonest staff in the service department. Took over a month to…read moreissue a refund for a service that never should have been charged. Constantly trying to oversell services that are not needed. Go some where else for service.