Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

The people are nice enough but the service center is clueless and classless. I overheard the…read moregentleman to the immediate left when you come through the service door by the awning ragging the GM. I should have left then. wish I had

Steven (not an AI bot) is awesome. Ty…read more See you Wednesday for my service appt. Update: Steven is also an AI bot.. lol Here's the scoop though: Cordell Rothermel is a great service advisor & Amit Arora is the sales mgr Both are great as is the coffee!

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working…read morewith us! We love our truck!!!

Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

I am posting this on several sites. i am changing this to one star again. my original post was how…read morethey raised the price of the car by $1400 over the advertised online price because they decided that it was certified preowned but they missed some damage that was on the car that was held together with gorilla glue. they did fix it, but if the car was certified preowned, this should have been caught. when i posted my original review i was called and they said they could give me a couple of oil changes and preferential treatment when i came in for service if i called them if i changed my review. I asked why would i need that if i made an appointment. they said they could push me forward and my response was so your appointments don't mean anything? I told them It sounds like there is a secrete club you need to be in or you are going to wait all day to get work done on you car. they eventually lowered the price of the car back to the listed online price. Their finance dept screwed up and delayed the paperwork so i am unable to refence the loan to a lower rate. also they were very argumentative when i told them i was getting a lower rate from another institution. I felt bullied and taken advantage of when i went there to go with their financial institution because we needed a car asap. later in the day, i got a call from my institution and magically it is getting done.

Fantastic dealership. Everyone is always helpful and kind. Highly would recommend this dealership…read moreto family and friends.

Just purchased a new Silverado from Coggin Chevrolet. I have to say it was a good and simple…read moreexperience. No hidden or surprising fees. My salesman was Frank Shannon and he was straight forward with everything about the purchase. I seen the truck I liked on their website and inquired about it. Shortly afterwards Frank called me and answered any questions I had plus send me a full walk around video of the truck. I was 3 and a half hours away so worked most of the deal over the phone. I was slightly worried that I would waste a day going to Jacksonville but no, everything we talked about was right there on paper. I was in and out in an hour. Great experience and I will definitely be back for any future Chevy purchases. (Pictured is my son who the truck is for with Frank from Coggin Chevrolet)

They do not honor online kia certificates. They tried to tack on o er 10k in mark up fees. Then…read morethey did not honor the military discount after proper paperwork was provided. Suggest you try other dealerships. The quality they provide here is not worth the pain they cause.

Ray Gordon at Greenway Kia is the best car salesman I have ever dealt with! Super personable, well…read morespoken and very knowledgeable on the various vehicles! We had spoken with him at the end of December and when we went back the end of January he remembered us! He made the process as quick and painless as a car purchase can be! Ask for Ray if you're in the market for a Kia!

Hands down the best dealership in Florida!! I love everything about them from the front of the…read morehouse to the back of the house! Financing was amazing and helpful especially fair with me! I have the sexiest car on the block! The service was really above my expectations, they truly aren't like all dealers it was just too good to be true but at the end they DELIVERED!! Shamari was the main MAN‼let him do your bidding, he is the most kindest and humblest guy on the premises. If you have questions about your new Honda baby, he will show you and answer you! This is now my home for service and buying...why not? They have already won my heart and business! At least if you are a Honda girl like I am, you have to start somewhere I suggest and recommend that you start with them first and then make your decision. I didn't get everyone's name, but I did deal with a few people and they were just all on the same page with customer service! Thank you Honda at the Avenues!

VERY DISHONEST! Just…read morewant to point out my Salesman Derrick was extremely professional and very helpful. The sales manager who came over to talk blew the deal if there was going to be one. People like him are why car dealerships have bad reps. The guy would not even give me a final price on my vehicle unless I was going to buy. WHAAAAATTT???? Are you serious. Nope, I walked right out and I'm on my adventure to another dealership. If you're scared of the competition and willing to lose a sale over being beat than I already know I'm not getting the best price. If you are willing to purchase a car without researching the price, then good luck to you. A purchase this big requires research, I'm not buying a brand new vehicle from you if you can't help me feel comfortable walking out the door knowing I got the best bang for my dollar. It's all good there are plenty of other suckers willing to deal with you. NOT ME, sorry bud. Honda of the Avenues is scratched from my list.

I had a great experience working with Harold while shopping for a new midsize truck. He was…read moreknowledgeable, responsive, and genuinely helpful throughout the entire process. Harold kept me informed and immediately let me know when the exact model, trim, and color I was looking for became available. His professionalism and attention to detail were outstanding, and he made the purchasing process smooth, straightforward, and efficient. I highly recommend working with Harold if you're in the market for a new vehicle.

Had a great experience in working with Harold Shemesh to purchase a 2026 GMC Sierra 1500 AT4X…read more Harold did a great job in getting me oriented with all aspects of the dealership including making an introduction to one of service advisors for my future service needs. I would highly recommend Harold to anyone looking to buy a new vehicle.

Thank you Salma Brooks and Osteen Volvo for the easiest car purchase experience Ive had. I dealt…read morewith several other dealers, and multiple dissappointments before finally finding a car I LOVED online at Osteen Volvo. I was between two Volvos but needed more on the trade to make this one work. On this deal, I appreciated that Salma and Larissa were able to match an offer from a local dealer on my trade, site unseen, and that made the numbers work. Woody gave me all the options for warranty coverages and clearly explained the value of each without making me feel pressured to purchase. From the beginning, all communication with them was professional. I didnt recieve AI emails from some automated agent, but a thoughtful message from an actual person. Salma was knowledgable, honest, straight-forward and professional. She facilitated the whole deal by coordinating delivery and pickup of my trade from out of town, for that I am very grateful! I would not have been able to realistically make this purchase had this not been offered by Salma. Loving our XC90. Thank you!

redemption! a little…read moremore than 2 years ago, we had an experience with o'steen that was totally unsat. since that time, we have been seen for a wide array of things. periodic maintenance. flat tire repairs. and other services. without question, each of those visits have been stellar. from a warm reception, prompt questions being answered, to just overall customer service. top notch. it does appear that our first visit must have been an absolute fluke to what normal business actually at o'steen volvo is. really appreciate it. thank you to the team, which does not just include the service team but the entire executive leadership.

Not to be trusted. Incompetent and dishonest staff in the service department. Took over a month to…read moreissue a refund for a service that never should have been charged. Constantly trying to oversell services that are not needed. Go some where else for service.

15-Year Loyal Customer Extorted & Ghosted…read more After 15+ years of buying multiple cars and exclusively servicing them at O'Steen Volkswagen, I am completely done. This place has devolved into an incompetent, overpriced nightmare with zero work ethic. If you value your time, your wallet, or your safety, stay far away. Here is how they completely screwed me over a two-week period ROUND #1: Paid $250 for a repair thy could not show me what they have actually done. Just saying we had to replace a cable. THE ISSUE: Took my VW in for a basic electrical problem with the car light. THE "SERVICE": They left my car sitting in the lot for nearly a week. They completely ignored every single phone call and email update request. THE RESULT: I got a broken, un-openable text via a text message saying it was done. Because I trusted them after 15 years, I picked it up without checking. BIG MISTAKE. The next early in the morning on my way to work, the light failed again. It came how it did; I was pulled over by the police! I only avoided a ticket because I showed the officer the $250 receipt I had just paid O'Steen for "fixing" it. ROUND 2: Held My Car Hostage for $998 THE "SERVICE": I brought it back furious. Once again, they ghosted me for another full week. I literally sent a letter to the CEO and phoned the shop repeatedly because I need my car to go to work. ZERO RESPONSE. THE PRICE GOUGING: They sent another broken automated text. This time, they hit me with a $998 bill for a part replacement that was in my opinion perfectly fine and likely just needed to be cleaned. Unprofessional & Greedy There was a time when O'Steen had a phenomenal service manager (Mr. D.S.) who gave top-tier service with no BS. Those days are dead. They now charge exorbitantly high prices for zero pride in their work. And funny enough, during my wait, another gentlemen came with a complaint about the terrible service and price he had to pay and complained about the unwillingness to help. He showed to me that he wrote a complaint on google reviews that hit 1.9 million views. To O'Steen Management: We were scheduled to buy our next brand-new car in the coming months because the "old but working car" came in the years. Because of this pathetic excuse for service, we will NEVER buy a vehicle from you again. You threw away 15 years of loyalty for a sloppy $1,250 cash grab. But it is not something that is new nowadays. America, once in the top league in customers service in the World, became a customer service unfriendly society over the years.