Just purchased a vehicle. The staff were friendly and accommodating. We went there late just 20min…read morebefore closing and they made sure we found the car we wanted. We had to return due to the car being at a different location so it needed to be delivered. New operating system the reps were using presented with moments of frustrations for both them and us, nothing that wasn't manageable. Overall, Aram, Jordan, Will, and the rep (can't remember name) who delivered our car were great! I would recommend and would return for my next purchase.

Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

Rini Schepen is an awesome manager there at Ford! I had an issue with my Used Tesla and he calmed…read moreme down and took care of it quickly! He got me in a loaner car and an appointment to get my Tesla fixed! He went above and beyond to make sure I had a good experience and my issue was resolved!! Definitely work with him if you need help !!

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working…read morewith us! We love our truck!!!

I trust this dealership. Very pleased with my overall experience. Long time customer.read more

Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

Fantastic dealership. Everyone is always helpful and kind. Highly would recommend this dealership…read moreto family and friends.

Don't expect anything from these people... especially customer service. We stopped by here on our…read moreway home to look at potentially buying a used Jeep. Well, this blonde bimbo greeted us and I knew from the start this was going to go bad. So she had us walk over to a desk and we told her what exactly we were looking for and if it's still there in their lot. So she started pulling up their inventory and doing other things and I told her we had the stock number if she needed it and she's like "no, I'm just going to call my coworker because I saw them take off down the road in it and I need to make sure it hasn't sold yet". So then she proceeded to still search their inventory and she's looking at other Jeeps they had and then she asked us for our drivers licenses. That's when I finally stepped in and said look lady, we're just here to see this specific Jeep. We're not interested in any other Jeeps you have on the lot. So she finally gets on the phone and calls her coworker and they told her it was already sold. She could've saved us time by doing what she intended on doing in the first place which she didn't. Worst customer service I ever encountered. We wasted our time just to be told the Jeep had already been sold but yet it's still showing available on their website. Her voice was annoying anyways. I've gone to different car dealerships and I've never had that bad of an experience that I actually had to leave a horrible review.

Great experience with their service department! Josh was professional and prompt in getting it done!read more

They do not honor online kia certificates. They tried to tack on o er 10k in mark up fees. Then…read morethey did not honor the military discount after proper paperwork was provided. Suggest you try other dealerships. The quality they provide here is not worth the pain they cause.

Anthony is my service advisor and he is excellent. He knows his business and is patient and…read moreconsistent. I am very impressed with Honda of the Avenues and and Anthony especially. Ivan Crespo has the done the maintenance on my car the last couple of times. And great work. Thank you.

Highly recommend this place if you like really pushy salespeople and bad deals. Spoke with 2…read moresalespeople and 2 managers and all had the same high pressure sales tactics. I went to another dealer and it saved me almost $4,000 and didn't have all the drama. Ironically they were telling me the dealers were going to change deal when I arrived and when I sold them a vehicle previously online they switched the deal when I got there. So they were doing what they warned me about. Also I think there go to line is "we are losing money on this deal." So if you hear that run don't walk to another dealer.

Had a great experience in working with Harold Shemesh to purchase a 2026 GMC Sierra 1500 AT4X…read more Harold did a great job in getting me oriented with all aspects of the dealership including making an introduction to one of service advisors for my future service needs. I would highly recommend Harold to anyone looking to buy a new vehicle.

I purchased a GMC Sierra here after having problems with another salesman at a Chevrolet dealership…read morein Gainesville. Although I don't remember the salesmans name, he was nice, friendly and professional. If I am ever in the market for a new truck, I would drive the two hours to go here again.

I came in today for my 3-year service and had a fantastic experience. From the moment I arrived, I…read morewas greeted promptly, walked in, and Brittney assisted me. She walked me through everything I had signed up for, checked if I was waiting (I was), and provided an estimated time for my vehicle to be ready--all perfectly handled! Great customer service from start to finish. About 90 minutes later, I received a text with a video clearly showing suggested services--new tires and wipers. I reached out to see if Brittney could stop by the business center to discuss, as I had my laptop set up and preferred not to leave. She arrived within minutes and with a lower price on the tires than originally stated in the text--another win! One suggestion for improvement: When sending a text with a video and a large price estimate, it may be helpful to personally check in with the customer--especially if they are onsite. Initially intending to spend well under $1,000, receiving a notification that the total would be over $2,000 was quite a shock. I appreciated being able to discuss it in person rather than just clicking buttons. Overall, everything was GREAT! The service today was significantly better than my last two visits, and I truly appreciate the hard work the team is putting in to ensure customers are #1.

What an amazing experience LISA took such good care of from start to finish. Love my new carread more

Our family has had the best experiences with O'Steen VW! A wonderful environment with staff that is…read morefriendly, helpful, & go above and beyond! Anthony and Jag were especially helpful this past visit! Thanks for all of your hard work! -The Gazaleh family

We visited this dealership to look at a Volkswagen ID. Buzz that was listed and repeatedly…read moredescribed to us as Certified Pre-Owned (CPO). During our visit, we were encouraged to move forward with the purchase under that understanding. However, the vehicle had an "AS IS" sticker, not a CPO designation. When we asked about this, the concern was dismissed without a clear explanation. During the test drive, the vehicle shifted itself into park twice while stopped at a light. When we raised this, we were told it might be related to a seat sensor, which did not give us confidence in the explanation. The vehicle also had a cracked windshield, which staff said they had not noticed. As we began asking more questions, communication became limited. When we decided to leave, a manager encouraged us to "just sign" and rely on a 5-day return policy instead. After leaving, we followed up via text requesting CPO documentation. At that point, we were informed the vehicle was not actually Certified Pre-Owned and no certification could be provided. As of this review, the vehicle is still advertised online as CPO while also appearing in the standard used inventory. Three days after our visit, the GM contacted me regarding this review. During that conversation, he stated the vehicle had not yet been through service or been inspected. While he acknowledged my concerns, he did not address the discrepancies in how the vehicle was presented or the issues we experienced. Based on the inconsistencies in how the vehicle was represented, the condition issues, and how our concerns were handled, we chose not to move forward. I would recommend verifying all details in writing and requesting documentation upfront before making a decision here.

I bought a late model, certified pre-owned Mazda in mid-January 2026 at the dealership. A couple of…read moredays ago (early March 2026), I decided I wanted to have the dealership sticker removed from the back of the car. I contacted the dealership through the website to ask about that and got a call back almost immediately. They told me I didn't need an appointment and to just drive into the service department. I did exactly that the following day, and Clarissa at the service counter took care of the issue right away while I waited in the showroom lounge area. They not only removed the dealership label but also washed the car--without charge for either service! And Clarissa actually came out in person to the lounge area to let me know when the car was ready--no texting! I was super impressed by their obvious commitment to customer service and thoroughly pleased with their personal attention.

Just search elsewhere. Another Florida dealership with a $1300 "dealer prep fee" on a car with…read more5000 miles on the odometer. Honestly, I'm not sure why anyone buys a car in the state of Florida. No other states on the east coast charge this pure profit dealer prep fees.