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    Premier Automotive Source

    5.0 (1 review)

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    2 years ago

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    Auto Boutique

    Auto Boutique

    (151 reviews)

    Greater Arlington

    I referred my son to purchase a vehicle here, and again they provided amazing service and my son…read morewalked away with his new car! A 2024 Nissan Sentra, great condition and reasonable price. Everyone here is just so helpful and really want to make sure they can get you in a vehicle.

    I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

    Enterprise Car Sales

    Enterprise Car Sales

    (37 reviews)

    Greater Arlington

    ***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

    This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

    DriveTime Used Cars - DriveTime Used Cars - Jacksonville, FL

    DriveTime Used Cars

    (14 reviews)

    Greater Arlington

    would not even give it a star. We told the company our…read moresituation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then but we can't get it legal now! Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other people and places called We told them our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then? Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other places have said he can come off the title. I highly don't recommend this place!!!

    Sold me a car that was not worth the amount they sold it for 2017 Toyota 23,000 over priced!!!!read more

    Merit Auto Group

    Merit Auto Group

    (26 reviews)

    Greater Arlington

    I had a wonderful experience working with Nash while getting into a new car. Nash, along with the…read morerest of the team and George in financing, made the entire process smooth, efficient, and stress-free. They had me on the road in no time, and I couldn't be happier with the experience. Thank you all again for the excellent service!

    AWFUL EXPERIENCE…read more Spoke to someone on the phone about their pricing. He was very nice (Jasper was his name). He was transparent and explained to us the dealer fees, etc. Fast forward to the next day, we go check the car out and it had been in THREE accidents.. 2/3 were FRONT END and they still wouldn't come down on their price. On top of the car price being unreasonable, the guy on the phone did not mention a MANDATORY warranty that was a couple grand on top of their dealer fees which were not the same numbers as the ones we were told on the phone. The warranty covered paint chips? Like what?? They're a used car lot so that's just absolute garbage! OHHH & my husband asked why their dealer fees were so much higher than the other lots and we were told it was because they're a smaller dealership. HA! Are you kidding me?! Why are the customers paying your overhead? Oh, wait...probably because you can't sell any cars because of your trashy reviews! In summary, don't go here unless you want dealer fees that are 1/3 of the price of the vehicle. Do your research on the vehicle. I like Bumper.com. Its $1 for 7 days of free reports or $5 for 7 days of full reports. I definitely recommend the $5 report because it will show how many times the car has changed ownership, liens out on the car, accident reports, and recalls.

    Premier Automotive Source - carbuyers - Updated May 2026

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