Dreaded selling my SUV. Went online to get Kelly Blue Book value and was immediately inundated with…read morenine different companies soliciting my sale. Jenny from Top Dollar Car was the only one that called and left a very professional and thoughtful voicemail. Kayla came out the next day to give me a fair estimate for my SUV. Everyone I worked with at Top Dollar was very professional and followed through with exactly what they said they were going to do. If you want to sell your vehicle at a realistic price and not have any headaches through the process, your only choice in N. Florida is Top Dollar. - John

I purchase a Hyundai Santa Fe 2017 four months ago burning oil every 500 miles the salesman had to…read morehave known about the problem so I am stuck with this problem. And lied to me saying the vehicle had an oil change.

I was pretty upset because my car had just been totaled, but Ace Pick-A-Part made the process…read moreeasier. They gave me a fair offer right away and sent a driver to the tow yard to pick up my car. He handled everything and handed me a check on the spot. The only mistake I made was forgetting to remove my license plate and by the time I realized it, the car had already been crushed.

ive been coming here for years,,,,i usually find what i need every time…read more however, i'm very disappointed with this business. i went to get a part from a vehicle...in which it was only "one" of. paid to get in, went to get the part and it was not in the vehicle. how can you not keep an inventory on the items sold? what a waist of time and money.....imagine how many people loose their money becasue a part has already sold. the cashier should be able to tell you if the item has sold especially if they can ask you what part are you looking for. at least allow a entrence pass for another time if they won't refund a blank trip.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

I was stuck in my broke down vehicle on the side of the road and 1st Call was able to help me get…read moremy car quickly to my mechanic. The owner of the company was my driver and the communication was great. Make this company your first call if you need some roadside help. Support local!

One of their drivers had road rage on I 95 because he didnt want to let me merge in, so he came…read moreright up on my bumper laying on the horn as he could see I had enough room to get in. Dangerous man to be on the road! Truck number 3309 on I95 in Jax today around 5 pm.

AUTONATION RESPONDED TO MY REVIEW AND HAD ME EMAIL THEM DETAILS BEFORE CONTACTING ME - BUT THEY…read moreNEVER CONTACTED ME! THE BAD REVIEWS ARE TRUE! Their Autonation dealer Mountain View BMW in CA just sold me a 2025 preowned BMW M850i in TX for over $100k and when it arrived it turned out they 100% lied to me and misrepresented its condition. They won't take my calls or respond to my emails, texts or honest reviews. When you can't be there to inspect the car they offered online, you have to rely on their integrity and professionalism. I asked their sales manager Don to point out any flaws in the like-new car with 6,300 miles, and specifically asked him to confirm the condition of the wheels, which he said were perfect. Yet when the car arrived, one of the wheels was actually bent! The local BMW dealership said it couldn't be repaired, and a new wheel costs $1,400! This is why car dealers have a bad name. Who does business like that? Why a premium brand like BMW would give a dealership to a crooked company like Autonation is beyond me. I also requested the premium car be shipped in an enclosed carrier and paid extra for it. The car arrived in an open carrier and was absolutely filthy! The dealership lied to me and it turns out took their open carrier cost and added 25% to it and ripped me off twice. They agreed to send me a check for $125 to have it detailed, but then never sent me a check. Unbelievable! It's all about the money with corporate Autonation, and let the customer be damned. DO NOT DO BUSINESS WITH THEM!

Dishonest people tried to take advantage of my elderly parents…read more Quoted one price on the phone to buy the car but than tried to low ball us at their shop. No way I would ever do business with them.

Price approved online, brought car in, within 20 mins was done. ACH payment hit my account same…read moreday. Pleasant experience. Beats doing a trade in anytime...

Purchased a 2018 Ford Expedition Max from Carvana with the expectation that it had passed their…read more150-point inspection. Within days of delivery, the vehicle developed a significant mechanical issue and ultimately required two engine replacements under the 100-day limited warranty. The vehicle was out of service from early January through March. While the repairs themselves were completed under warranty, the extended downtime, rental limitations, and overall disruption during the earliest stage of ownership had a significant impact. In reviewing the inspection report, I also noticed that certain engine-related components had been marked as "fixed" or "replaced" prior to sale. Given that the vehicle required a full engine replacement shortly after delivery--and that the first replacement also failed--it raised reasonable questions about the effectiveness of the inspection process before the vehicle was sold. Additional issues occurred during this period, including a theft incident while the vehicle was at an in-network repair facility and a registration issue where a new tag was issued instead of transferring my existing one. I did request a goodwill review to address the overall ownership impact beyond standard warranty coverage, but no additional consideration was offered. Sharing this for transparency so others can understand how situations like this may be handled beyond the warranty terms.

DO NOT COME. they will lie to you over the phone and tell u one price to come in and change it when…read moreu come in

COME HERE FIRST!!! I seriously wish I had! These guys were so wonderful to work with. Kenny…read moreshowed me around the lot and was super honest and upfront about everything they had. During our test drive, he let me test everything - the brakes, the speed, the convertible top, every button and switch. He did a great job of answering all my questions too. I also worked with his dad Ben on all the paperwork. Seriously love that they've got a father-son team there. Ben was also very honest and easy to work with, and I feel I got a fantastic deal on the car I went with. They had me in and out in less than 2 hours, and even fed me lunch since it came in while I was there. Love this place, and highly recommend Kenny, Ben and Empire Auto if you're looking for a quality used ride!